国美电器人 事 工 作 手 册.doc

Englishman, William Low. He suggested that a double railway tunnel should be built. This would solve the problem of ventilation, for if a train entered this tunnel, it would draw in fresh air behind it. Forty-two years later a tunnel was actually begun. If, at the time, the British had not feared invasion, it would have been completed. Recently, there has again been great interest in the idea of a Channel Tunnel. If it is built, it will connect Britain to Europe for the first time in history.Lesson65 Jumbo versus the police 小象对警察Last Christmas, the circus owner, Jimmy Gates, decided to take some presents to a childrens hospital. Dressed up as Father Christmas and accompanied by a guard of honour of six pretty girls, he set off down the main street of the city riding a baby elephant called Jumbo. He, should have known that the police would never allow this sort of thing. A policeman approached Jimmy and told him he ought to have gone along a side-street as Jumbo was holding up the traffic. Though Jimmy agreed to go at once, Jumbo refused to move. Fifteen policemen had to push very hard to get him off the main street. The police had a difficult time, but they were most amused. Jumbo must weigh a few tons, said a policeman afterwards, so it was fortunate that we didnt have to carry him. Of course, we should arrest him, but as he has a good record, we shall let him off this time.Lesson66 Sweet as honey! 像蜜一样甜！The Hatheld Puffin is a modern aero-plane, but its designer, Mr John Wimpenny, is finding it difficult to get it off the ground. The reason for this is that this plane is also a bicycle. Its pilot has to pedal hard to get it into the air. After Mr Wimpenny had the plane built, it was tested thoroughly. In 1961, it was the first man-powered aircraft to fly half a mile. While being flown by a champion amateur cyclist in 1963, the plane crashed on an airfield. Since then, Mr Wimpenny has had it rebuilt. He has had the length of the wings increased so that they now measure 93 feet-almost as long as those of a Dakota. Many people have shown interest in this new and unusual sport. But though air cyclists may learn how to fly over short distances, and may, eventually, even get across the English Channel, it is doubtful whether they will ever cycle across the Atlantic.Lesson67 Volcanoes 火山Haroun Tazieff the Polish scientist, has spent his life-time studying active volcanoes and deep caves in all parts of the world. In 1948, he went to lake Kivu in the Congo to observe a new volcano which he later named Kituro. Tazieff was able to set up his camp very close to the volcano while it was erupting violently. Though he managed to take a number of brilliant photographs, he could not stay near the volcano for very long. He noticed that a river of liquid rock was coming towards him. It threatened to surround him completely, but Tazieff managed to escape just in time. He waited until the volcano became quiet and he was able to return two days later. This time, he managed to climb into the mouth of Kituro so that he could take photographs and measure temperatures. Tazieff has often risked his life in this way. He has been able to tell us more about active volcanoes than any man alive. Lesson68 Persistent 纠缠不休I crossed the street to avoid meeting him, but he saw me and came running towards me. It was no use pretending that I had not seen him, so I waved to him. I never enjoy meeting Bert Dykes. He never has anything to do. No matter how busy you are, he always insists on coming with you. I had to think of a way of preventing him from following me around all morning.Hullo, Bert, I said. Fancy meeting you here !Hullo, Elizabeth, Bert answered. I was just wondering how to spend the morning-until I saw you. Youre not busy doing anything, are you ? No, not at all, I answered. Im going to. .Would you mind my coming with you ? he asked, before I had finished speaking. Not at all, I lied, but Im going to the dentist. Then Ill come with you, he answered. Theres always plenty to read in the waiting room !lesson69 But not murder! 并非谋杀！I was being tested for a driving licence for the third time. I had been asked to drive in heavy traffic and had done so successfully. After having been instructed to drive out of town, I began to acquire confidence. Sure that I had passed, I was almost beginning to enjoy my test. The examiner must have been pleased with my performance, for he smiled and said, Just one more thing, Mr Eames. Let us suppose that a child suddenly crosses the road in front of you. As soon as I tap on the window, I want the car to be stopped immediately. I continued driving and after some time, the examiner tapped loudly. Though the sound could be heard clearly, it took me a long time to react. I suddenly pressed the brake pedal hard and we were both thrown forward. The examiner looked at me sadly. Mr Eames, he said, in a mournful voice, you have just killed that child ! lesson70 Red for danger 危险的红色During a bullfight, a drunk suddenly wandered into the middle of the ring. The crowd began to shout, but the drunk was unaware of the danger. The bull was busy with the matador at the time, but it suddenly caught sight of the drunk who was shouting rude remarks and waving a red cap. Apparently sensitive to criticism, the bull forgot all about the matador and charged at the drunk. The crowd suddenly grew quiet. The drunk, however, seemed quite sure of himself. When the bull got close to him, he clumsily stepped aside to let it pass. The crowd broke into cheers and the drunk bowed. By this time, however, three men had come into the ring and they quickly dragged the drunk to safety. Even the bull seemed to feel sorry for him, for it looked on sympathetically until the drunk was out of the way before once more turning its attention to the matador.Lesson71 A famous clock 一个著名的大钟When you visit London, one of the first things you will see is Big Ben, the famous clock which can be heard all over the world on the B.B.C. If the Houses of Parliament had hot been burned down in 1834, the great clock would never have been erected. Big Ben takes its name from Sir Benjamin Hall who was responsible for the making of the clock when the new Houses of Parliament were being built. It is not only of immense size, but is extremely accurate as well. Officials from Greenwich Observatory have the clock checked twice a day. On the B.B.C. you can hear the clock when it is actually striking because microphones are connected to the clock tower. Big Ben has rarely gone wrong. Once, however, it failed to give the correct time. A painter who had been working on the tower hung a pot of paint on one of the hands and slowed it down ! Lesson72 A car called Bluebird “蓝鸟”汽车The great racing driver, Sir Malcolm Campbell, was the first man to drive at over 300 miles per hour. He set up a new world record in September 1935 at Bonneville Salt Flats, Utah. Bluebird, the car he was driving, had been specially built for him. It was over 30 feet in length and had a 2500 horse-power engine. Although Campbell reached a speed of over 304 miles per hour, he had great difficulty in controlling the car because a tyre burst during the first run. After his attempt, Campbell was disappointed to learn that his average speed had been 299 miles per hour. However, a few days later, he was told that a mistake had been made. His average speed had been 301 miles per hour. Since that time, racing drivers have reached speeds of over 400 miles an hour. Following his fathers footsteps many years later, Sir Malcolms son, Donald, also set up a world record. Like his father, he was driving a car called Bluebird.Lesson73 The record-holder 纪录保持者Little boys who play truant from school are unimaginative. A quiet days fishing, or eight hours in a cinema seeing the same film over and over again, is usually as far as they get. They have all been put to shame by a boy who, while playing truant, travelled 1600 miles. He hitch- hiked to Dover and, towards evening, went into a boat to find somewhere to sleep. When he woke up next morning, he discovered that the boat had, in the meantime, travelled to Calais. No one noticed the boy as he crept off. From there, he hitch-hiked to Paris in a lorry. The driver gave him a few biscuits and a cup of coffee and left him just outside the city. The next car the boy stopped did not take him into the centre of Paris as he hoped it would, but to Perpignan on the French-Spanish border. There he was picked up by a policeman and sent back to England by the local authorities. He has surely set up a record for the thousands of boys who dream of evading school.Lesson74 Out of the limelight 舞台之外An ancient bus stopped by a dry river bed and a party of famous actors and actresses got off. Dressed in dark glasses and old clothes, they had taken special precautions so that no one should recognize them. But as they soon discovered, disguises can sometimes be too perfect.This is a wonderful place for a picnic, said Gloria Gleam. It couldnt be better, Gloria, Brinksley Meers agreed. No newspaper men, no film fans! Why dont we come more often ? Meanwhile, two other actors, Rockwall Slinger and Merlin Greeves, had carried two large food baskets to a shady spot under some trees. When they had all made themselves comfortable, a stranger appeared. He looked very angry. Now you gut out of here, all of you! he shouted: Im sheriff here. Do you see that notice ? It says No Camping-in case you cant read ! Look, sheriff, said Rockwall, dont be too hard on us. Im Rockwall Slinger and this is Merlin Greeves. Oh, is it ? said the sheriff with a sneer. Well, Im Brinksley Meers, and my other name is Gloria Gleam. Now you get out of here fast !lesson75 SOS 呼救信号When a light passenger plane flew off course some time ago, it crashed in the mountains and its pilot was killed. The only passengers, a young woman and her two baby daughters, were unhurt. It was the middle of winter. Snow lay thick on the ground. The woman knew that the nearest village was miles away. When it grew dark. she turned a suitcase into a bed and put the children inside it, covering them with all the clothes she could find. During the night, it got terribly cold. The woman kept as near as she could to the children and even tried to get into the case herself, but it was too small. Early ,next morning she heard planes passing overhead and wondered how she could send a signal. Then she had an idea. She stamped out the letters SOS in the snow. Fortunately, a pilot saw the signal and sent a message by radio to the nearest town. It was not long before a helicopter arrived on the scene to rescue the survivors of the plane crash.Lesson76 April Fools Day 愚人节To end our special news bulletin, said the voice of the television announcer, we are taking you to the macaroni fields of Calabria. Macaroni has been grown in this area for over six hundred years. Two of the leading growers, Giuseppe Moldova and Ricardo Brabante, tell me that they have been expecting a splendid crop this year and harvesting has begun earlier than usual. Here you can see two workers who, between them,国美电器人 事 工 作 手 册追求卓越 拒绝平凡目 录一、人事经理工作分册 1人事部经理品德素质要求 2人事部经理重点工作解析 3人事部经理工作方法提示 4人事部经理每日工作清单 5人事部经理工作禁忌二、招聘工作分册 1招聘工作分册 2面试工作分册 3各级岗位任职资格表 4劳动合同 5员工到岗程序 6. 面试情况记录表 7. 员工到岗通知书 8. 员工物品领用表 9部门聘请员工申请表 10新员工试用期评估表 11员工离职约见书三、培训工作分册 1培训程序 2新入职员工的培训 3新员工本岗位培训 4在职员工的培训 5. 培训教案的准备和实施 6. 外出培训程序 7承接外单位、部门培训程序 8培训评估程序 9培训报告 10单项培训报告 11培训学员评估表 12部门培训计划表 13培训师培训课程评估表四、绩效考评工作分册 1业绩考评程序（季度考评、半年考评、年度考评） 2各级人员奖金绩效考评 分部门店经理绩效考评程序 分部职能部门经理绩效考评程序 业务及以上人员绩效考核程序 分部干事业绩考评程序 门店员工绩效考核程序 门店二线员工绩效考评程序 五、行政检查工作分册1行政检查程序 2行政检查表（各职能部门）六、员工管理工作分册 1促销员的管理程序 2人事调整程序（任免、奖惩） 3员工辞职程序 4离职交接程序 5员工违纪处理程序 6员工奖励程序 7劳动争议处理程序 8员工晋升程序七、员工档案管理分册 1人事档案归档、检查程序 2人事档案的查阅、借出和出具材料证明程序 3人事档案转递程序人事经理工作手册一、 人事部经理品德素质要求1 表率，各方面要严格以身作则，坚持执行公司各项规范和要求，以自身的表率行为带动员工工作发展。2 诚实，对上诚实，如实上报各项工作，诚实对待工作和员工。3 公正，对员工公平公正，展现公司管理的客观公正性。4 无私，坚持制度，无私奉献，忠直对待工作。5 克己，持重有定力，奉公克己、不贪心。6 体恤，员工的利益既是企业的利益，关心员工的生活困难是基本要求，体恤下属和员工，维护企业和员工的利益。7 兼听，对人员的考评要从多方面多角度听取意见，全面综合，兼听而不偏信。人事部经理重点工作解析执行人：人事部经理监督人：分部总经理时段程序名称程序标准注意要点定期、不定期行政检查对分部职能部门及各门店的行政工作进行督促和检查。检查形式：周期性检查、特殊时段检查（节假日）、暗查、委托检查。检查内容：行为规范，如咨询电话。检查程序：检查、发现问题、确认、通知整改、进行奖罚、上报情况。检查的经常性和严格性培训工作对全体员工进行工作培训，包括公司各种制度规范，各种岗位工作技能，对公司政策的培训。包括:培训的分类、培训的计划、培训的实施、培训的费用、培训的评估等方面。专人负责，全面、具体、具有实效。招聘工作按照公司岗位需求和人力发展计划，进行人员招聘。包括：整个招聘程序的控制和具体的面试工作。注意公司的人员定编情况薪资工作，员工福利改进的合理建议对分部全体员工的薪资工作进行全面管理，对员工福利的改进提出合理的建议。包括：每月员工薪资制定发放及福利的改进。时段程序名称程序标准注意要点档案管理工作对分部员工的各种人事档案副档进行管理。绩效考评工作按公司要求，对全体员工，按计划定期进行考评工作。包括:员工自我鉴定、各方面的鉴证考评、员工的升降奖罚等方面。公平、公正进行考评后备人才的发掘培养工作制订公司人力发展计划，培养后备人才的发展。工作职责的设计和划分，对分部各个职能岗位工作职责的分析设计，提出合理改进意见。范围准确、职责清晰人事制度的设计和改进对人事制度进行分析和总结，提出有益的建议和改进意见人事部经理工作方法提示程序名称程序标准注意要点与员工经常性的沟通多找员工谈话，考核实际工作情况。包括：谈话对象的选择（重要岗位员工、性格开朗员工、思想活泼员工、问题发生员工），谈话方式的选择，谈话问题的确认，谈话问题的分析备案上报等方面。1 谈话的员工数量（要有一定的数量）。2 谈话对象的选择（有目的、有方式）活动的组织 1 节假日适当组织活动，提高员工士气（包括活动的计划，活动的具体组织，活动的反馈等）。2 节假日支持员工的实际工作活动简单有效实际问题的解决帮助解决员工实际问题，了解员工和各部门实际问题点，积极协调解决工作。深入基层经常深入基层，与各个部门员工交流，发现公司在经营管理中的问题和员工的反映，及时反馈和解决。每月深入基层的次数不少于四次人事部经理每日工作清单执行人：人事部经理监督人：分部总经理时段程序名称程序标准注意要点8：45之前到岗班前15分钟到岗，按照公司经营手册要求做好班前工作（清洁、整理）制订计划制定当日工作计划和安排，将工作分为轻重缓急进行分类处理。分派工作将具体工作分派给各职能干事处理，并作相应的监督检验。文件的处理处理各部门报请文件权限内，全面稳妥处理；权限外，应报分部总经理或报总部行政部审批。检查人事调动情况查看分部人事表，确认重要岗位出勤情况，以及人员调配情况。收发文件收发总部及分部及各类文件，传达、贯彻、执行公司的各项决定。要及时有效拟定文件拟定分部及总部的各项管理文件，并上报、下达。完成指派任务根据有关要求和分部总经理的指示，按期完成有关工作。下班前确认员工任务完成情况下班前1小时，检查手下员工各项工作进展和完成情况，并给与指导。时段程序名称程序标准注意要点工作汇报下班前向分部总经理汇报工作进展和完成情况，听取分部总经理的意见，并做好相应记录。人事部经理工作禁忌1 无因私废公，无包庇行为2 不介绍亲友来公司工作3 不泄漏公司的工资情况4 不泄漏公司未实施的人事变动和任免招聘工作分册招聘工作程序执行人：人事部、相关部门 监督人：行政部、分部总经理、行政副总程序名称程序标准注意要点招聘准备申请聘雇手续用人部门根据部门需要及岗位要求向人事部提出书面申请，包括岗位、人数、素质要求等，人事部根据公司要求及人事发展计划审批各部门申请。1.根据企业人力发展计划2.根据企业岗位需要3.应从部门及公司内部提升和招聘各类人员，以促进员工士气和工作的发展。4.人员增补申请单报批招聘计划1. 根据实际要求和岗位标准起草招聘启事，报请分部总经理审批。 2. 增编招聘需经总部行政部及行政副总审批。要有科学标准的岗位职能分析,确定各个职能岗位的工作职责和范围。制定招聘实施计划根据公司批示，制定招聘实施计划。应包括：1 招聘时间、方式、招聘人数、岗位、素质要求。2 招聘费用、招聘服务人员、招聘小组、招聘广告展板、招聘表格等各类招聘用具，并具体落实情况。程序名称程序标准注意要点招聘计划的实施刊登广告或与人才交流中心联系1 将具体招聘情况与广宣部联络，发布招聘广告。2 或与人才交流中心联系，进行现场招聘，并及时确认。1 招聘广告要突出企业形象，明确清晰的招聘岗位、人数、素质要求，具有一定的鼓动性。2 现场招聘要有确定的招聘小组，突出企业形象的布展，招聘的各类材料器具的准备（登记表、宣传册等用具）。招聘的实施收集信息、初步筛选收集招聘的反馈信息和现场招聘的应聘人员登记表，按招聘的各岗位分类，并按岗位要求进行初步筛选。按公司岗位要求分类、初选通知初选合格者通知初选合格者，在指定时间、地点、携带相应证件（身份证及复印件、一寸免冠照片、学历证书及复印件等）参加面试。面试根据面试人员安排进行面试，包括仪容、人格成熟程度、个人修养、求职动机、工作经验、相关专业知识、语言表达能力、应变能力、责任心、时间观念、分析判断能力等方面进行测试（附面试提问大纲）程序名称程序标准注意要点复试、实际测试对初试合格人员，应进行复试，主要针对应聘岗位的要求提出具体问题，来深入了解应聘者的具体情况。对某些特殊岗位，如秘书、打字员等应具体实际操作测试，以了解应聘者的真实水平。有专业岗位人员进行复试、评判其专业水平程度。面试汇总根据面试情况，招聘小组人员具体讨论面试人员情况，初定录取人员。全面讨论面试者素质和水平，如有不同意见以用人部门意见为主。上报签署意见将面试情况汇总，并签署意见，上报行政副总或分部总经理，签署录用决定。外调对录用人员进行外调工作。通知录用或不录用对外调政审无误的人员通知其报到时间及注意事项。对未被录取的人员也应以信函和电话方式给与感谢。新员工报到、办理手续按公司员工入职程序报到办理入职手续。人事部对员工提供的材料加以验证，与事实不符者给予清退。招聘结果汇报总部行政部人事部将招聘情况汇总并及时向总部行政部汇报。招聘情况的反馈新员工调查在入职培训时，填写招聘情况反馈表，了解员工对招聘的实际反映。程序名称程序标准注意要点定期反馈定期（1个月、试用期、半年、1年），进行员工在职情况汇总分析，了解入职员工的整体情况，包括工作业绩，个性特征，在企业内的发展状况等，以对比衡量招聘的实际效果。试用期1 时间为13个月2 由入职之日起3 目的在于补救招聘中的不当最终录用办理员工转正录用手续面试工作分册执行人：人事部、招聘小组监督人；人事经理、分部总经理程序名称程序标准注意要点面试的准备面试小组的组成面试小组由行政、人事、用人部门或对应聘岗位有深刻认识的人员共同组成。面试意见以用人部门意见为主设计面试评价表根据所需各类人员的招聘情况，设计符合实际要求的面试评价表。各岗位需要有着重要求面试场所的选择面试场所安排要求安静，1 面试场所要求安静2 面试位置要恰当，不要背光、在房屋中央等3 面试场所要有相应设计，以考察应聘者能力。4 面试过程不要随意中断。通知初选合格者通知初选合格的应聘者，携带相应证件及材料前来面试程序名称程序标准注意要点面试的实施面谈、记录从应聘者走进面试场所开始观察了解面试者的情况，包括仪容、个人修养素质。通过提问（按提问大纲）了解应聘者的真实心理，专业知识水平，工作经验，责任心和协调能力等。并对应聘者在面试时的表现做及时的记录。1.要尽量使应聘者感到亲切、自然。2.要了解想获知的答案及问题点。3.要尊重对方4.要随时记录于“面谈纪录表”面谈的控制在面谈中注意引导面试者，使面试者的谈话更有效体现面试者的实际水平。实际测试对需要实际操作的岗位，如打字员、文秘等岗位需要应聘者进行实际操作。已确认应聘者的真实水平。需要相应岗位人员，以实际测试应聘者工作水平，可分为：1 专业测试（有招聘部门拟定试题）2 定向测试3 领导能力测试（适合干部级）4 智力测试。讨论汇总将应聘者的面试资料汇总并加以讨论，以确认其中面试优秀者，并签署面试意见，报分部总经理或行政副总。各级岗位任职资格表 （分部各级管理人员） 项目 岗位年龄下限性别学历工作经验知识和能力分部总经理35大本5年以上大型家电零售企业管理经验,2年以上同等位置管理经验.,具有组织能力、管理能力、业务推广能力、良好的协调能力。分部人事经理30大本3年以上人事工作经验，1年以上同等位置经验管理。具有良好的管理和组织能力，人事计划能力、协调能力，了解政策法规。业务部经理30大本5年以上业务工作经验，2年以上同等位置管理经验。具有良好的业务开拓能力、沟通协调能力、各类家电电器知识、谈判能力、计算能力、管理能力。广宣部经理30大本3年以上广宣工作经验，一年以上同等位置管理经验。具有良好的沟通协调能力，对宣传策划、广告制作精通，与当地媒体有良好的关系。财务部经理30大本5年以上财务工作经验，3年以上同等位置管理经验。具有良好的财务业务知识，沟通协调能力，精通各项财务工作，组织管理能力。办公室主任30大本5年以上办公室工作经验，3年以上管理经验。具有良好的沟通协调能力、熟悉当地各相关政府职能部门，精通车辆、固定资产、水电等的管理工作。配送中心经理