《English应用文》PPT课件.ppt

PracticalEnglishWriting ChapterSeven Contents PartIEnglishLetterWritingPartIINotices Announcement CardsPartIIISocialCorrespondence社交书信PartIVNote writingPartVApplicationforaJob就业申请 PartIEnglishLetterWriting 1 IntroductiontoLetterWriting2 PartsofEnglishLetters3 FormsofEnglishLetters4 OpeningandConcludingSentencesofEnglishWriting5 HowtoAddressEnvelopes6 TheSpiritofBusinessEnglishLetterWriting 1 IntroductiontoLetterWriting Therearethreebasickindsofletters personal socialandbusiness Theusesofbusinesslettersaremany toapplyforajob toseekadmissiontoacollege etc Theyarequiteformalandhaveastandardformat Towriteitwell youhaveto1 Putyourselfinyourreader sshoes 从读者角度出发 2 Usethecorrectletterform 3 Sticktotheprinciples clarity 清楚 conciseness 准确 completeness 完整 consideration 体谅 andcourtesy 礼貌 2 PartsofEnglishLetters 1 TheHeading信头 写信人的地址和日期 位于右上角 2 TheInsideAddress 封内地址 收信人姓名和地址 位于左上角 顶格 3 TheSalutation 称谓 低于收信人地址两行 顶格 4 TheBody 正文 主体 要求简明扼要 开头和结尾更应简短 5 TheComplimentaryClose 结尾礼词 从中间向右写 逗号结束 Yoursfaithfully truly respectfully sincerely cordially affectionately 6 TheSignature 签名 低于结束语一两行 亲笔签名 7 Enclosure Encl Enc 附件 如果信文内已说明有附件要寄 也要在信的左下角说明 以便收信人查阅 E g Encl Doctor sCertificate 附 医生证明一张 8 Postscript P S 附言 补充遗漏 最好避免 3 FormsofEnglishletters 1 BlockForm 并列式 封闭式 齐头式 15ChashanRoadGuangzhou China5May 2007GeorgeSmith28St John sSquareLondonDearMr Smith Yourssincerely Signature 2 IndentedForm 斜列式 缩进式 要求信头和收信人地址均比上一行缩进一点 成倒梯形 正文每段起行均向右缩进五个字母 IndentedForm 15ChashanRoadGuangzhou China5May 2008GeorgeSmith28St John sSquareLondonDearMr Smith Yourssincerely Signature 3 ModifiedForm 折衷式 混合式 信头和收信人地址上下各自对齐 正文每段起行向右缩进五个字母 最为普遍 ModifiedForm 15ChashanRoadGuangzhou China5May 2007GeorgeSmith28St John sSquareLondonDearMr Smith Yourssincerely Signature 4 OpeningandConcludingSentencesofEnglishLetterWriting Opening 1 IwasgladtoreceiveyourletterofMay4 2 WithgreatdelightIlearnthat 3 AsIhavenotheardofyouforlong Ifeelanxiousabout 4 YourkindletterofSaturdayarrivedthismorning fromwhichIlearn 5 Ihavethepleasuretotellyouthat Concluding 1 Ihopetohearfromyousoon 2 Ilookforwardtoournextmeeting 3 Yourkindearlyreplywillbeappreciated 4 Won tyouletushearfromyoupromptly 5 Thehelpyouofferedissincerelyvalued TheComplimentaryClose 结束语 写给不熟悉的人 公司时结尾谦称可用 Yoursfaithfully truly 写给认识的人 Yourssincerely etc 写给长者 上级时可用 Yoursrespectfully obediently etc 5 HowtoAddressEnvelopes 1 BlockForm并列式 每行左边起首字母上下垂直 寄信人姓名和地址写左上角 姓名占一行 地址从小到大写 2 IndentedForm斜列式 每行开头较前行缩进一二个字母 收信人姓名和地址从信封中央或偏右写 Jack15ChashanRoadGuangzhou ChinaGeorgeSmith28St John sSquareLondon Jack15ChashanRoadGuangzhou ChinaGeorgeSmith28St John sSquareLondon 英文商务信函的撰写规则 商业书信的撰写是商业活动中的一项基本活动 尽管电话 电传和电子邮件通讯已广泛使用 商业书信仍然是重要的通讯方式 事实上 绝大部分的重要电话 电传和电报通讯最后还要用书信来证实 商业书信常常是一种安排 一个协议或一个合同的证件 因此 必须谨慎撰写 英语商务书信的7C原则 7C sWritingPrinciples 是该类书信及文件撰写的指导纲领 它包括Conciseness Clearness Courtesy Completeness Concreteness Correctness Consideration 在撰写商业信时 建议注意以下几点 1 完整性 Completeness 信的内容应力求 完整 即包括写信人希望收信人做出积极反应的一切情况及问题 或是回答来信所提出的全部问题或要求 对于重要的信 更须注意 完整 例如接受对方的报盘时 最好把条件全部述明或具体说明所接受的报盘的根据是什么 如报价单 信件等等 因为这种信实际上已是成交合同 此信发出后 一当对方收到 即对双方都具有约束力 如果不 完整 就有可能引起不必要的纠纷 一封信写得是否完整 建议用五个 来检验 即 Who What Where When Why 包括How 例如 在定货信中 必须明确说明 需要什么商品 Whatyouwant 何时需要 Whenyouneedthegoods 货物发到何地何人收 toWhomandWherethegoodstobesent 如何付款 Howpaymentwillbemade Example CelluloseTape 透明胶带 1 2 x3yds withplasticdispenser 分配器 700doz ditto 同上 but1 2 x5yds 1 000doz CelluloseTape1 2 x3yds withplasticdispenser700doz CelluloseTape1 2 x5yds withplasticdispenser1000doz 2 具体 Concreteness 信要写得生动 具体和明确 特别是要求对方做出明确反应的信 或是答复对方提出的要求或问题的信 或是报盘 承诺等等 该具体的就要具体 避免模糊 笼统和抽象 Wewishtoconfirmourtelegramyesterday Better WewishtoconfirmourtelegramofMarch29 Wehavereceivedwiththanksyourcheck Theamounthasbeenplacedtoourcredit Better WehavereceivedwiththanksyourcheckNo 23forUS 200 000 inpaymentofourmachine Theamounthasbeenplacedtoourcredit 3 清楚 Clearness 信要写得清清楚楚 明明白白 毫无艰涩难懂之处 使收信人看了信后不会误解写信人所要表达的意思 1 避免使用可能产生不同理解或意义不明确的词汇例如 AstothesteamerssailingfromHongKongtoSanFrancisco wehavebimonthlydirectservices a WehavetwodirectsailingseverymonthfromHongKongtoSanFrancisco 每月两次直达船 b WehavesemimonthlydirectsailingfromHongKongtoSanFrancisco 每半月一次直达船 c WehaveadirectsailingfromHongKongtoSanFranciscoeverytwomonth 每两个月一次直达船 2 注意修饰词的位置 有时修饰词的位置不同 会导致不同的含意例如 a Pleaseletusknowwhatyouwishustodoaboutthismatterassoonaspossible 请告诉你们要求我们为此尽快做些什么 b Pleaseletusknowassoonaspossiblewhatyouwishustodoaboutthismatter 请尽快告知 你们要我们为此事做些什么 c Oftenpeoplewhoeatmushroomsdie 吃蘑菇之人经常死 笑话 d Often peoplewhoeatmushroomsdie 吃蘑菇致人死命是常有之事 3 注意代名词 关系代词和先行词的关系按照英语习惯 句子中的代名词和关系代词一般是指代与之离得最近的名词 因此要特别注意 以免引起误解或不清楚 例如 a TheyinformedMessrs John Smiththattheywouldreceiveananswerinafewdays that从句的they指代不明确 更正 TheyinformedMessrs John Smiththatthelatterwouldreceiveananswerinafewdays b We lldispatchyourordersoonwiththebillsinceyouareinahurryforit 句中it指代不明确 更正 Sinceyouareinahurryforyourorder we llsendittoyoutogetherwiththebill 4 注意前后一致 内容紧凑 连贯不一致 Beingacertifiedpublicaccountant Iamsureyoucanhelpus 一致 Beingacertifiedpublicaccountant youcansurelyhelpus or asyouareacertifiedpublicaccountant Iamsureyoucanhelpus 4 简洁 Conciseness 信要写得简洁 要长话短说 避免罗嗦 避免不必要的重复 用尽可能少的文字 完整 清楚 而又有 礼貌 地表达需要表达的意思 1 避免使用陈旧的商业术语例一 Wordy WewishtoacknowledgereceiptofyouresteemedfavorofNovember14withthecheckforStg 10enclosedandwishtothankyouforsame Concise ThankyouforyourletterofNovember14andthecheckforStg 10yousentwithit 例二 Wordy Wetakelibertytoapproachyouwiththerequestthatyouwouldbekindenoughtointroducetoussomeexportersofcottontextilesinyourcities Concise Pleaseintroducetoussomeexportersofcottontextilesinyourcity 2 要长话短说 避免罗嗦通常商业人士每天需要阅读大量的书信 对开门见山 长话短说 直接切题的信特别欢迎 因此 写信要力求长话短说 例如 Wordy Pleaseseethatanenquiryisconductedtodeterminethereason Concise Pleasefindoutthereason Wordy Weexpressourregretatbeingunabletofulfillyourorderonthisoccasion Concise Wearesorrywecannotmeetyourpresentorder 要使用简洁的语言 有可能的话 尽量使用单词来代替某些娇柔做作的短语 例如 WillyoubegoodenoughtoPleaseCometoadecisiondecideExpressapreferenceforpreferForthereasonthatbecause删去不必要的形容词 如下列句子中的形容词或副词删去后并不影响句子的原意 Theproposalisunder active consideration Theansweris definitely correct Iwould rather thinkthefareistoohigh The true factsareasstated 3 不要意思重复 例如 Wewouldliketoknowwhetheryouwouldallowustoextendthetimeofshipmentfortwentydays andifyouwouldbesokindastoallowustodoso kindlygiveusyourreplybycablewithoutdelay PleasereplybytelegramimmediatelyifyouwillallowustodelaytheshipmentuntilApril21 如同意我们把交货延期到四月二十一日 请电复 5 礼貌 Courtesy 写信要有理有节注意礼貌 不要盛气凌人 避免 命令 和粗鲁 Courtesy是 客气而又体谅人 的意思 与Politeness相比较 Politeness的客气只是表现在文章的语句上 而Courtesy则表现在对对方的 体谅 例如 Politeness WehavereceivedwithmanythanksyourletterofOct 7 andwetakethepleasureofsendingyoulatestcatalog Wewishtodrawyourattentiontoaspecialoffer whichwehavemadeinit Courtesy YouwillbeparticularlyinterestedinaspecialofferonPage5ofthelatestcatalogenclosed whichyourequestedinyourletterofOct 7 1 请求而不是命令 Please Willyou Willyouplease 等应常挂嘴边 例如 a Willyougiveusmoredetailedinformationonyourrequirement b Willyouplease kindly letushearfromyouonthesetwopoints 2 适时使用虚拟语气 例如 a Wouldyoucompareoursamplewiththegoodsofotherorigins b Thiswouldseemtoconfirmouropinion c Weshouldbegratefulifyouwouldhelpuswithyoursuggestion d Wethinkitadvisablethatyoushouldacceptthisofferatthisprice e Wemightbeofsomeservicetoyouinasimilarcase 3 采用缓和法 Mitigation 为了缓和过分强调或刺激对方 常用 Weareafraid wewouldsay wemay or might say we would think itseems orwouldseem tous we would suggest asyouare or maybe aware asweneedhardlypointout等等表达法来缓和语气 如 a Wecannotcomplywithyourrequest Weareafraidwearenownotinapositiontomeetyourrequirement b Ourproductsaretheverybestonthemarket Wemightsaythatourproductsaretheverybestonthemarket c Youmustkeepthemattertoyourselves Youmust wewouldadd keepthemattertoyourselves d YoumustcutoffyourorderinhalfWewouldsuggestthatyoucutyourorderinhalf 4 充分利用被动态的优势 有时 运用被动语气 比主动语气客气 例如 a Youmadeaverycarelessmistake Averycarelessmistakewasmadeb Youdidnotenclosethecheckwithyourorder Thecheckwasnotenclosedwithyourorder c Forthepasttwoyears youdidnotgiveusanyorder Forthepasttwoyears noorderhasbeenreceivedbyus 6 体谅 Consideration 所谓 体谅 就是要顾及对方的要求 愿望 感情等等 现在西方国家的商人强调 多为顾客着想 不少西方国家的作者 非常重视写信的态度问题 他们认为 体谅 就是采取收信人的态度 The You Attitude 就是写信时要 目中有人 要把收信人放在心上 考虑他的愿望 问题 背景 感情和对此信所可能做出的反应等等 然后从 他 的观点出发来处理事情 Weallow2percentdiscountforcashpayment 如付现款 我们给九八折 Youearn2percentdiscountwhenyoupaycash 付现款可享受九八折 Wearepleasedtoannouncethat 我们高兴地宣布 Youwillbepleasedtoknowthat 你们将愉快地得知 Wewantyoutodoit 我们要你们这样做 Youwillnodoubtdoit 毫无疑问 你们将这样做 Wefollowthispolicy because 我们遵循这个政策 因为 Youwillbenefitfromthispolicy because 你们将从这个政策中得益 因为 No Ican t Yes I lltry Wearesorrytosaythatwecan tmeetyourrequirementthistime YoumightbeinterestedinoursubstituteModelNo 257 whichisasgoodasyourrequirement Itisimpossibletoconcludethisdealofbusinessifyoudon treduceyourprice Wemaycometotermsifthepriceisalittlelower 7 正确 Correctness 商业书信必须写得正确 因为它牵涉到买卖双方的权利 义务和利害关系等 是各种商业单据 如合同等 的根据 1 信是否打得整洁美观 符合格式 2 拼写是否正确 标点符号的使用是否得当 3 内容是否包括所有要点 提供的资料是否可靠 4 内容是否简洁 清楚和有礼貌 5 有没有从收信人的角度了解他的处境 收信人读完信后是否能正确理解写信人的意图 6 是否采用了合适的语气 能否产生预期的效果 7 如果我是收信人 看到此信后是否满意 PartIINotices Announcement Cards 1 Notice 启事 2 Announcement Notice 通知 3 Cards 卡片 1 Notices 启事的内容作为标题写在上方正中 如Lost 遗失启事 Found 招领启事 等 启事的日期放在右上方 署名放在右下方 有时文中已讲明启事者 亦可不署 启事一般不用称呼 如有确切的对象 也可用 Lost 遗失启事 LostApril24 2000Moneylost Whoeverfoundit pleaseinformusaboutit Tel DongfengGlassworks Found 招领启事 FoundOctober21 2003Apursewasfoundyesterdayafternoon insideofwhichthereismoneyandotherthings LoserisexpectedtocometotheofficeoftheDepartmentofForeignLanguagestoclaimit TheOfficeoftheDepartmentofForeignLanguages Missing 寻人启事 MissingMr GuanWenming acashierofJiangnanShippingCo hasbeenmissingsinceMay21st 2008 Hehasneitherreturnednorreportedfordutysincethedatementioned AnyoneknowingthewhereaboutsofMr Guan orhavinginformationwhichmayleadtohislocation isrequestedtoreporttoanypolicestationortohisfamilyatthefollowingaddress 810RenminRoad Wanted 招聘启事 PositionwantedExperiencedHotelReceptionists withgoodknowledgeofEnglishandJapanese ApplicationindetailswithphototoHRDept WuxiGrandHotel 2 Announcement Notice通知 通知一般在上方居中处写上 Notice 或 NOTICE 一词作为标志 正文的下面靠右下角写出通知的单位名称或人名 但也可放在正文上面 出通知的日期放在正文的左下角 出通知的单位以及被通知的对象一般都用第三人称 通知的结构 通知一般由标题 正文和落款三部分组成 标题以 Notice 或 Announcement 居多 但也可以活动内容 事由 或发文机关名称作为标题 正文一般应至少包含以下几部分内容 1 时间 2 地点 3 活动 4 其他细节 尤其要注意的是 活动时间的表述与日常英语的表述不同 不是按照由小到大排列的 而是先说星期几 再说日期 最后才说几点钟 落款写出发文机关名称和发文时间 如已在标题中写了机关名称和时间 这里可以省略不写 MeetingNotice Announcement TheUniversityCommissionofAcademicResearchNOTICEAllthemembersoftheUniversityCommissionofAcademicResearcharerequestedtomeetintheUniversityconferenceroomonMonday April6at3 00p m todiscussquestionsofinter collegiateacademicexchanges April2 1998 NoticeAnnouncingaReportPerformance NOTICETheForeignLanguagesDepartmenttakespleasureinannouncingitsannualForeignLanguagesLiteraryandArtisticReportPerformance tobeheldintheUniversityAuditoriumonDecember30 1998 at2 00p m Theprogramincludeschorus 合唱 solo 独奏 dance recitation 朗诵 andskit 小品 Alltheteachersandstudentsarewarmlywelcome December28 1998 广告 Offerandtransfer 1 转让 求购的理由 Iwillgraduatesoon ToimprovemylisteningcomprehensionI Inneedofmoneyforanemergentaffair Iwouldliketosellmycomputer 2 转让 求购行为和内容 Ihaveacomputerforsale BeforeIleavethiscollegeI dliketosellmycomputer IwanttobuyasecondhandwalkmantostudyEnglish Inneedofmoney Iwanttosellmylovelybagatalowprice 3 转让 求购事物的具体状况 Thecarisstillingoodcondition Ijustboughtitlastmonthanditcanworkperfectlywell 4 转让 求购的价格商定 Icanpayitforatmost50yuan Iwillchargeonly200yuanforit April222007DearboysandgirlsIbadlyneedaticketforpostgraduateentranceexaminationinstructionbytheNewOrientalSchool Ifyouhaveoneforsale I dliketopayitfortwicetheoriginalprice forIhavebeenlongingforitandhencehavecanceledmytriptoHongKong Callmeat1234567 mycellphonewillbeonfor24hours Yours Miche Exercise Writeanoteofabout50 60wordsbasedonthefollowingsituation Beforeyouleaveuniversityyouwanttosellyourbike Writeanotedescribingtheconditionofyourbike howmuchyouwouldlikeforit andwhereyoucanbecontacted Markswillbeawardedforcontent organization grammarandappropriateness Mar 15DearSchoolmates I mafour yearstudentfromtheEnglishDepartment Intwoweeks Iwillgraduatefromthisuniversity I vedecidednottobringmybikewithmewhenIleave SoI dliketopartwithit andsellittosomeonewhomightneedit Itishalfnew darkandlight Withcurvedbars itismainlyforlady suse Asfarasthepriceisconcerned I dliketosellitforeightyyuan Thoseinterestedinitcancomeandhavealookatitbeforemakingadecision Add Room402 StudentDormitoryBuildingNo 5Tel 1668889 3 Cards 在现代社会交际当中 贺卡起着越来越重要的作用 每当节日 生日 婚礼等喜庆日子以及各种周年纪念日临近时 亲友之间寄上一张精美的贺卡 致以良好的祝愿 以示庆贺 这样既有助于感情沟通 又能起到加深友谊的作用 贺卡一般可以购置 也可自己精心制作 祝词一般都已经程式化 人们可根据自己的身份 与对方的关系以及个人爱好加以选用 贺卡的书写格式为 上端写上 ToMr Mrs Professor Miss Director Dean President etc 其中的 To 也可省去 下端写成 From 其中的 From 同样可以省略 正文写上 WishingYouAHappyNewYear AMerryChristmas HappyBirthday etc 其中的 Wishingyou 可以省略不写 也可代之以 WithBestWishesfor 其中 AHappyNewYear 中的 A 也可省略 GreetingCardsToProf andMrs JohnLeeWithbestWishesforAHappyNewYearfromMr andMrs 1 节日贺卡 FestivalCards 节日贺卡 顾名思义 用于节庆之日 书写节日贺卡时 语言应能体现节日的氛围 祝词例举如下 WitheverygoodwishforSpringFestivalandtheNewYear Season sGreetingsandBestWishesfortheComingYear ReturningwithawishforyourmerriestChristmasever AveryMerryChristmas AwonderfulNewYear AVeryMerryChristmasandaVeryHappyNewYear TogreetyouatChristmaswiththeSeason sbestwishes WithwarmwishesforeveryhappinessthroughouttheseasonandintheNewYear BestwishesforyourhappinessthisChristmasSeasonandduringthecomingyear ThischeeryChristmasgreetingbringsawishforallLife sgoodthings MayyouandyourscapturethemagicofChristmasandenjoyitseverypleasure 2 生日 婚礼贺卡 BirthdayCards GreetingCardsforMarriage 在生日庆祝 周年纪念 结婚志喜 婴儿诞生 旅行前夕 康复期间都可以寄送贺卡 贺卡上已印有现成的祝词 可根据自己的情况选用 中间最好加一两句有关个人情况的话 以免显得过于刻板 与圣诞祝词一样 这类祝词风格各异 有的比较正式 有的较为诙谐 祝词例举如下 1 Withlovingthoughtsonyourbirthday 2 ForallyoumeanonyourBirthday Son3 Withwarmestwishesforahappybirthdaybecauseyou respecial becauseyou reyou Haveawonderfulday 4 Havingyouforadaughterhasmadeusbetterpeople Poorer maybe butbetter HappyBirthday 5 DearJohnny Aweddingwishforyou Together isalovelyword awordthattimeendears Itmeansakindofsweetnessthatgrowsthroughtheyears Expressingmyblessingandmysincerecongratulations Jesse PartIIISocialCorrespondence 1 LetterofInvitations邀请信2 LetterofThanks感谢信3 LetterofComplaints投诉信4 LetterofCongratulations祝贺信 1 LetterofInvitations 写信要点 1 首先表示高兴邀请 2 写信应是女主人3 交待清楚有关时间 地点及活动内容 时间按照星期几 日期 钟点顺序排列 4 说一些思念的话语或对参加邀请的要求5 落款应是女主人 单人邀请除外 1 letterofinvitations informal DearRose WillyouandMr WesthavedinnerwithusonTuesday thefifthofMay atseveno clock It salongtimesincewehavehadthepleasureofseeingyouandwedohopeyoucancome Sincerelyyours Mary Replytolettersofinvitation 回信要点 1 首先表示感谢或高兴受到邀请 2 收信称谓人应是女主人3 复述邀请信中有关时间 地点及活动内容 包括格式 4 要明确表示接受或不接受邀请 拒绝邀请应婉转地说明拒绝的原因 5 落款应是女主人 单人受邀除外 DearMary Weareverygladtoacceptyourinvitationto have dinnerwithyouonTuesday thefifthofMay atseveno clock It sveryniceforustohaveachancetotalkaboutthosehappydayswespentinChina Sincerelyyours Rose 2 InvitationCard formal 请柬 Theinvitationcardisamostformalinvitationletter thoughveryshortinlength usuallylessthan14lines Duetoitsformality thecardwouldinvolvecompletenamesinsteadofabbreviations andsalutationisveryformal forwhichMr andMrs aremostpreferred Thecardiswritteninthirdpersonsothatwedonotuse I or we ininvitationcards Wemustverypolitelydealwithpeople time place andeventinsuchashortlength TheDeanZhangShaoquanoftheForeignLanguagesDepartmentRequeststhehonorofyour presenceattheGraduationExercisesonSaturdayJune26th 2007 at3 30p m atauditorium Exercises Directions YouhaveatickettotheRussianNationalBalletTroupe whichisvisitingandyouwanttogiveittoyourfriendAlice Writeanotetoherandsay 1 thetimeoftheshow 2 theplacewhereyouwillwaitforherYoushouldwriteabout60words SundayDearAlice Hereisapieceofgoodnewsforyou TheRussianNationalBalletTroupewillgiveaperformanceintheBeijingGrandTheatertomorrowevening IamsurethatyouwillbehappytowatchitandIleaveyouanadmissioncard Theperformancewillbeginatseveno clock Iwillwaitforyouatthetheaterentrance Pleaseletmeknowwhetheryouarepreventedfromcomingornot Yours 2 LetterofThanks Inthefirstsentenceyoushouldwritethereasonforexpressingthanks Therestincludesdetailsaboutthesituation Itendsbyre expressingyourappreciation Itremainsfriendlyintone andcommoncourtesyiswelcomebythereader Signtheletterinhandwriting Note Besureyouspellthenameandtitleofthereceivercorrectly March12 2008DearMrs Benton ThankyouverymuchforthosefourwonderfuldaysatShadyAcres 林荫庄园 Everymomentwasadelight Ican tremembereverhavingenjoyedmyselfsothoroughlyelsewhere ItisgoodofyouandDr Bentontohaveinvitedme andIdeeplyappreciateyourhospitality Sincerelyyours Henry 在西方 受到他人的款待 除了一般由妻子代笔并代表丈夫表示感谢外 还要注意在感谢女主人的同时 附带向男主人致谢 May4 2008DearProfessorChen ItisjustthreeweekssinceIconsultedyouonhowtowritearesearchpaperandIreallyappreciateyourhelpandvaluableadvice especiallythosebooks 具体化 recommendedbyyou Ihavefinishedmyresearchpaper andIoweittoyourhelp Iwouldliketoexpressmygratitude alongwithmybestwishes Yourssincerely YuDongfeng Writealetterofthankstoapersonwhohashelpedalotinyourjobhunting DearFirstName orMr Ms LastNameifyoudon tknowthemwell Thankyouforallthehelpyouhavegivenmewithmyjobsearch Iespeciallyappreciatetheinformationandadviceyouhaveprovided andthecontactsyouhavesharedwithme Yourassistancehasbeeninvaluabletomeduringthisprocess Again thankyousomuch Igreatlyappreciateyourgenerosity BestRegards 3 LetterofComplaints Addressthelettertosomeonewithauthoritytodealwiththeproblem describetheproduct thentellwhen where andhowyoupurchasedit Includeacopyofthepurchasereceiptorinvoice Outlinethecomplaintsclearlyandbriefly butincludeallthedetails Makeclearthecompensationyouwant whetheritisanewproductorarefund Tellwhereyoucanbereachedduringbusinesshours Setafirmdeadlineforaction Sendtheletterbyregisteredmail Aletterofcomplaintshouldbepoliteandfirm 抱怨 投诉便条 关键词complain dissatisfaction 1 抱怨 投诉行为2 投诉内容具体描述3 要求弥补 纠正 赔偿4 抱怨 投诉者对弥补 纠正 赔偿等的敦促或威胁 DearSirorMadam IwenttoyourstoretobuyaRadowatchlastSunday WhenImentionedthehighprice theNo 5saleswomanrepliedinasarcastictone Youcangoaheadandbuyacheapfakefromotherstores Sheforgothowtotreataprospectivebu