英语培训教材

英语培训教材 Chapter1 酒店基础礼貌服务用语酒店基础礼貌服务用语 Section1 欢迎问候语与告别语欢迎问候语与告别语 一 欢迎问候语 基本词汇 基本词汇 good 好的 morning 早上 afternoon 下午 evening 晚上 welcome 欢迎 sir 先生 madam 女士 太太 Mr 先生 Mrs 夫人 Miss 小姐 nice 令人愉快的 美好的 glad 高兴的 see 看见 meet 看见 遇 见 基本句型 基本句型 礼貌地与客人打招呼及称呼客人 表示你对他们的热情欢迎 1 Good morning madam sir 早上好 女士 先生 2 Good afternoon madam sir 下午好 女士 先生 3 Good evening madam sir 晚上好 女士 先生 4 Nice to see meet you madam sir 很高兴见到您 女士 先生 5 Glad to see meet you 很高兴见到您 6 How do you do 您好 初次见面 7 How are you 您好吗 8 I m fine thank you and you 我很好 谢谢 你呢 9 I m very well I m fine too Thank you 很好 谢谢您 10 Welcome to our hotel 欢迎到我们酒店来 二 告别语 基本词汇 基本词汇 day 一天 wish 祝愿 hope 希望 again 再 又 soon 很快 trip 旅行 happy 开心 愉快 here 这里 基本句型 基本句型 与客人友好地告别 让客人对你和酒店留下深刻印象 1 Goodbye 再见 英语培训教材 2 Have a nice day 祝您今天过得愉快 3 Wish you happy here 祝您在这居住愉快 对要离店客人报以祝愿 1 Hope to see you again 希望再次见到您 2 Have a nice trip 祝一路顺风 3 Goodbye and hope to see you again 再见 希望再见到您 Section2 道歉语 答谢语 祝福语道歉语 答谢语 祝福语 一 道歉语 基本词汇 基本词汇 excuse 原谅 apologize 请求原谅 sorry 对不起 fault 过错 错误 wait 等 等候 interrupt 打扰 this 这个 这 forgive 原谅 accept 接收 please 请 基本句型 基本句型 1 I m sorry 很抱歉 2 Excuse me 对不起 打扰客人之前 要提示客人 打扰了 Excuse me 这个情形可能包括诸如 打断客人谈话 为客人上菜时 进客房之前 请客人让路 你 在服务时中途退场等 3 I m sorry It s my fault 很抱歉 那是我的过错 4 Sorry to have kept you waiting 对不起 让您久等了 5 Sorry to interrupt you 对不起 打扰您了 6 I m sorry about this 对此表示抱歉 7 I apologize for this 我为此道歉 8 That s all right 没关系 That s OK 没什么 没关系 9 Please forgive me 请原谅 10 I do apologize 我很抱歉 11 Please accept our apology 请接受我们的歉意 英语培训教材 二 答谢语 基本词汇基本词汇 advice 建议 忠告 information 信息 help 帮助 kind 友善的 和蔼的 pleasure 愉快 乐意 service 服务 基本句型 基本句型 1 Thank you very much 谢谢您 非常感谢 2 Thank you for your advice information help 感谢您的忠告 信息 帮助 3 It s very kind of you 谢谢 您真客气 4 You are welcome 不用谢 5 Not at all 不用谢 6 It s my pleasure 非常高兴为您服务 With pleasure My pleasure 7 I am at your service 乐意为您效劳 三 祝福语 基本词汇 基本词汇 birthday 生日 merry 欢乐的 holiday 假日 every 每一个 success 成功 基本句型 基本句型 1 Congratulations 祝贺您 2 Happy birthday 生日快乐 3 Happy new year 新年快乐 4 Merry Christmas 圣诞快乐 5 Have a nice holiday 假日快乐 6 Wish you every success 祝您成功 Section3 征询语与指路用语征询语与指路用语 一 征询语 基本词汇 基本词汇 certainly 当然 没问题 right away 马上 at once 马上 sure 确定 英语培训教材 find out 查找 afraid 恐怕 担心 allow 允许 mind 介意 sign 签名 name 名字 minute 分 一会儿 regulation 规定 against 违反 基本句型基本句型 礼貌地回应客人的请求或询问 1 当你能满足客人要求时 要马上采取行动 Certainly madam sir I will get it right away 好的 小姐 先生 我马上拿给您 Yes madam sir I will take care of it at once 是的 小姐 先生 我马上帮您处理 2 当你对客人的询问不肯定时 Sorry I am not sure If you wait a minute I ll try to find out 对不起 我不太确定 如果您能等一会 我马上去查找 3 当你不能满足客人要求时 I m afraid it is against hotel regulation 我恐怕这违反酒店的规定 I m sorry we are not allowed to do this 对不起 我们不允许这样做 当你请求客人做某事时 1 Could you sign here 您可以 在这里签名 吗 2 Would you mind calling back later 您介意 稍后再来电话 吗 3 May I have your name 我可以知道 您的姓名 吗 二 指路用语 基本词汇 基本词汇 Follow me 跟我来 straight 直的 turn 转弯 right 右边 left 左边 Upstairs 楼上 downstairs 楼下 second 第二 floor 楼层 way 道路 基本句型 基本句型 1 Follow me please 请跟我来 英语培训教材 2 Please go straight ahead 请一直往前走 3 Please turn right left 请向右转 左转 4 Go upstairs downstairs 上楼 下楼 5 It s on the second third floor 在二 三 楼 6 This way please 请这边走 Section4 英译时间与数字的表达英译时间与数字的表达 月份 星期的月份 星期的 表达法表达法 汉语 简写英语 一月 Jan January 二月 Feb February 三月 Mar March 四月 Apr April 五月 May 六月 Jun June 七月 Jul July 八月 Aug August 九月 Sep September 十月 Oct October 十一月 Nov November 十二月 Dec December 星期一 Mon Monday 星期二 Tues Tuesday 星期三 Wed Wednesday 星期四 Thur s Thursday 星期五 Fri Friday 星期六 Sat Saturday 星期天 Sun Sunday 基序数的表达法基序数的表达法 汉语 基序 简写汉语 基序 简写 一 onefirst 1st 十二 twelveTwentieth 12th 二 twosecond 2nd 十三 thirteenthirteenth 13th 三 threethird 3rd 十四 fourteenfourteenth 14th 四 fourfourth 4th 十五 fifteenfifteenth 15th 英语培训教材 五 fivefifth 5th 十六 sixteensixteenth 16th 六 sixsixth 6th 十七 seventeenseventeenth 17th 七 sevenseventh 7th 十八 eighteeneighteenth 18th 八 eighteighth 8th 十九 nineteennineteenth 19th 九 nineninth 9th 二十 twentytwentieth 20th 十 tententh 10th 三十 thirtythirtieth 30th 十一 eleveneleventh 11th 零 zero在号码中读 O 英语培训教材 Chapter 2 酒店英语酒店英语 前厅部前厅部 Section 1 客房预定客房预定 基本词汇 基本词汇 reserve 预定 hold the line 不挂断 single 单个的 twin 一对的 double 一双的 availability 可用性 per 每一的 unguaranteed 无担保的 scheduled 如期 常用句型 常用句型 1 您好 客房预定部 请问有什么可以帮助您 Good morning Room reservations May I help you 2 我想预定一个房间 Yes I d like to reserve a room 3 谢谢您 要定在什么时候吧 您一行有多少人 Thank you sir For which date and how many guests will there be in your party 4 四月 16 日到 20 日 只有我和我太太 From April 16th to 20th Just my wife and myself 5 请别挂断好吗 Could you hold the line please 6 我来查一下是否有空房间 I ll check our room availability 7 您能告诉我您的姓名和电话号码吗 May I have your name and phone number please 8 您想要什么样的房间 What kind of room would you prefer 9 您希望住几晚 How many nights do you wish to stay 10 让您久等了 先生 女士 Thank you for waiting sir ma am 11 单人房 双人房每晚 人民币 A single room a twin room a double room is RMB 3 样本对话 样本对话 R Reservation Clerk G Guest R Good morning Room Reservation May I help you G Yes I d like to reserve a room R Thank you sir For which date and how many guests will there be in your party G From April 16th to 20th Just my wife and myself R A twin please 英语培训教材 G Could you hold the line please I ll check our room availability After a while Thank you for waiting sir We have a twin room at US 180 per night will that be right G Ok I ll take it R Thank you sir May I have your name and you phone number please G Sure My name is Li Fang and my phone number is R Mr Li phone number is Excuse me how do you spell your first name G It s L I R L I thank you Mr Li May I know your arrival time on April 16th G Around 9 00p m R Mr Li for the unguaranteed reservation we can only hold the room by 6 00p m because it is the peak season now If you make a guaranteed reservation we can hold the room overnight Would you like to make a guaranteed reservation by credit card G Fine Do you accept American Express R Yes May I know the number G It s R Thank you Mr Li You ve made a guaranteed reservation at the ChuZhou King house hotel from April 16th to 20th for 5 nights If you can t arrive as scheduled please inform us before p m on April 16th Thank you for calling and we look forward to serving you Section 2 前厅接待前厅接待 基本词汇 基本词汇 Registration 登记 form 表格 luggage 行李 cart 手推车 record 记录 apologize 道歉 check in 登记入住 exactly 完全正确 payment 付款 常用句型 常用句型 1 下午好 欢迎光临 酒店 Good afternoon Welcome to Hotel 2 能为您效劳吗 May I help you 3 请填这张登记表好吗 Could you fill out the registration form please 4 谢谢您 先生 您的房间号为 楼的 房 Thank you Mr Your room number is that is on the th floor 5 服务员会带您过去 A bellman will show you the room 6 希望您住的愉快 Please enjoy your stay 7 我派个行李员来帮您搬行李 I ll send a porter to help you with the luggage 8 请让我来帮您拿行李 Let me help you with the luggage 9 您一共有几件行李 英语培训教材 How many pieces of luggage do you have 10 请稍候 我去推一辆行李车来 Just a minute please I ll bring a trolley baggage cart 11 我们为您做的是在太有限了 This is really the least we can do for you 12 我们可能忽略了一些细小的地方 We might have overlooked some points 13 可能是除了什么差错 There could have been some mistake 14 实在对不起 I do apologize 样本对话 样本对话 C Front Office Clerk G Guest C Good afternoon Welcome to King house hotel May I help you G Yes I d like to check in please C Certainly sir May I have your name please G I m Polly Green C Do you have reservation with us Mr Green G Yes from tonight C Just a moment please I ll check our reservation record After a while Thank you for waiting Mr Green Your reservation is for a twin from March 5th to 7th for three nights Is that all right G Exactly C Could you fill out the registration form please G Fine Fill in the form C How would you like to make payment G By American Express Card C May I take a print of the card please G Sure here you are C Thank you Mr Green Your room number is 2008 that s on the 8th floor A bellman will show you the room Please enjoy your stay 处理投诉 处理投诉 C Front Office Clerk G Guest C Good evening Front Office Can I help you G This is Mrs Green Room 2046 I ve just checked in and I m not happy with my room C May I know what is wrong G The room is smelly and there is someone s hair on my bed I didn t expect such things would happen in your hotel C I m sorry to hear that Mrs Green I ll send a housemaid to your room at once She will bring air fresher and make up the bed again for you We do apologize for the inconvenience G That s fine Thank you C You re welcome Mrs Green My name s Lin Ling and if there is anything else I can do for 英语培训教材 you please don t hesitate to call me C Printed the card could you sign here please G Sure C Thank you Mr Green Here is your card and your receipt Have a nice trip Section 3 商务中心商务中心 基本词汇 基本词汇 urgent 紧急的 original 原始的 原件 fax 传真 business center 商务中心 code 代码 parcel 包裹 directly 直接 extension 分机 延长 常用句型 常用句型 1 好的 您想复印多少份 Certainly How many copies would you like 2 每张 2 份 Two copies for each 3 是急件 It s urgent 4 我需要 5 点以前拿到 I need it before 5 o clock 5 我想要复印 打 字 打印这个 I d like to copy tape print this 6 这是您的原件 Here is your original 7 我把原件放在这里 I ll leave the original here 8 等复印好了就打电话通知我吧 Please call me when the copy is ready 9 我想要发份传真 I d like to send a fax 10 发去哪里 To where 11 请写下国家代号 区号和对方的号码 Please write down the country code the area code and their number 12 先生 我是商务中心的 Mr this is from the Business Center 13 我们收到给您的一份传真 We have received a fax for you 14 你们如何收费 What s the rate 15 最低收费是 元 The minimum charge is Yuan 16 您检查一下好吗 英语培训教材 Could you check it 17 我怎样可以去 How can I get to 18 您可以乘 路公交车去 You may take Bus NO 19 如果你搭的士去的话 大概要 15 分钟 If you take a taxi it will take you 15 minutes 20 我要寄封信 I d like to poster a letter 21 我要寄一个包裹 I d like to send a parcel 22 邮费是多少 How much is the postage 23 我现在还不清楚 I can t say for sure now 24 我迟一些告诉您可以吗 I ll let you know later will that be all right 25 没问题 先生 No problem sir 26 这儿有一份价格表 Here is the rate list 27 晚上好 询问台 Good evening information Desk 28 请再说一次好吗 Could you repeat that please 29 请说慢一点好吗 Could you speak more slowly please 30 请说大声一点好吗 Could you speak a little louder please 31 您能帮我接通客房预定部 餐厅预订部 客房送餐服务部吗 Could you put me through to Room Reservations the Restaurant Reservation Desk Room Service 32 我这就为您转接过去 ll put you through 33 您能再试一次吗 Could you try again 34 打内线 直接拨房号 From the house phone please dial the room number directly 35 请拨分机 Please dial extension 36 每天有几次航班 英语培训教材 There are several flights a day 37 我们可以为您订票 We can book a ticket for you 38 您要哪一天的票 Which day s tickets would you like 39 您想坐哪次车 Which train would you like to take 40 我想坐 1592 次 I d like to take train 1592 41 您要座位还是卧铺 A seat or a berth 42 硬卧票已经卖完了 Hard berth tickets are not available now 43 软卧怎么样 How about a soft berth ticket 44 我要一张下铺 多少钱 A low berth ticket please Section 4 结账退宿结账退宿 基本词汇 基本词汇 check out 结帐 personal 个人的 cheque 支票 draw up 起草 cashier 收银员 credit card 信用卡 receipt 收据 常用句型 常用句型 1 如果您在中午 12 点以后退宿 就得付半天的房费 如果您在中午下午六点以后退 宿 就得付半天一天的房费 If you check out after12 00 at noon you ll have to pay half of the rate If you check out after 6 p m you ll have to pay the full rate 2 对不起 我们不能接受个人支票 I m sorry but we are not allowed to accept personal cheque 3 根据酒店的规定 我们不受个人支票 But we don t accept personal checks according to the hotel policy 4 我想退宿 I d like to check out 5 好的 请把房间钥匙给我好吗 Certainly sir May I have your room key please 6 请等一下 我帮您结算账单 Just a moment please I ll draw up your bill for you 7 收银员马上会帮您准备好您的账单 The cashier will have your bill ready in a moment 8 让您久等了 先生 Thank you for your waiting Mr 英语培训教材 9 这是您的账单 Here is your bill 10 您要核对一下吗 Would you like to check it 11 您打算如何付款呢 How would you like to make payment 12 用现金 信用卡 旅行支票 In cash By credit card By traveler s checks 13 美元兑人民币的兑换率 100 The exchange rate of US dollar to RMB is100 14 那就是说该给您 元人民币 That will give you RMB Yuan 15 请您在这里签名 好吗 Could you sign here please 16 这是您的卡和收据 Here is your card and your receipt 17 祝您旅途愉快 Have a nice trip 18 我们期待能再次为您服务 We look forward to serving you again 样本对话 样本对话 C Cashier G Guest C Good morning sir May I help you G Yes I d like to check out C Certainly sir May I have your room key please G Sure Here it is C Just a moment please I ll draw up your bill for you After a while C Mr Green your bill totals US 520 How would you like to make the payment G By credit Card Do you accept Visa C Yes Mr Green G Here you are 英语培训教材 Chapter 3 酒店英语酒店英语 房务部房务部 客房服务客房服务 Housekeeping Service 一 关键词语一 关键词语 KeyKey wordswords bed 床 basin 洗脸盆 single bed 单人床 bath tub 浴缸 double size bed 双人床 shower cap 浴帽 extra bed 加床 shampoo 洗发水 sheet 床单 conditioner 护发素 blanket 毛毯 comb 梳子 quilt 棉被 tooth paste 牙膏 bed spread 床罩 tooth brush 牙刷 pillow 枕头 soap 肥皂 pillow case 枕头套 bedside 肥皂碟 bedside 床头柜 cotton tips 棉签 wardrobe closet 水龙头 switch 开关 shower curtain 浴帘 lampshade 灯罩 towel rail 毛巾架 bulb holder 灯头 bathrobe 浴衣 lampshade 灯罩 towel rail 毛巾架 bulb holder 灯头 bathrobe 浴衣 bulb 灯泡 tank 水箱 英语培训教材 socket 插座 shower head 喷头 hair dryer 电吹头 telephone 电话 shaver 剃须刀 telephone directory 电话目录 electric razor 电动剃须刀 slippers 拖鞋 glass 水杯 ball pen 圆珠笔 ashtray 烟灰缸 aerogram 航空邮件 match 火柴 questionnaire 意见书 tea table 茶几 post card 明信片 curtain 窗帘 brochure 酒店简介 blackout drape 遮光窗帘 hotel card 酒店名片 cloth brush 衣刷 desk 写字台 shoe horn 鞋拔 stationery folder 文件夹 mirror 镜子 letter paper 信纸 clothes hanger 衣架 air mail envelope 航空信封 carpet 地毯 service directory 服务指南 rubbish bin 垃圾桶 sewing kit 针线包 toilet 恭桶 bath foam 淋浴液 body lotion 润肤露 quality executive 行政楼层 bathroom 浴室 deluxe suit 豪华套房 refrigerator 冰箱 double room 双人房 chair 椅子 英语培训教材 twin room 双床房 sofa 沙发 stepping pad 垫脚凳 bed light 床头灯 safety box 保险箱 telephone 电话机 painting 壁画 shoe brush 鞋刷 bath mat towel 地巾 bath towel 浴巾 towel 毛巾 hand towel 方巾 alarm clock 闹钟 TV remote control 遥控器 Table lamp 台灯 Floor lamp 落地灯 Scissors 剪刀 Toilet paper 卫生纸 Tissue 面巾纸 二 基本句型二 基本句型 BasicBasic SentencesSentences 1 Welcome to 19th floor 欢迎光临 19 楼 2 Housekeeping may I come in 客房服务员 我可以进来吗 3 When would you like me to clean your room sir 您要我什么时间来为您整理房间 先生 4 May I clean your room now 我现在可以为您整理房间吗 5 Leave you laundry in the laundry bag 请把要洗的东西放在洗衣袋中 6 The Laundry bag and laundry list are in the wardrobe 7 We will deliver it within 4 hours at a 50 extra charge 加收 50 的费用 我们在 4 小时内洗好送还 8 Would you like express service or normal service 您要快洗服务还是普洗服务 8 You d better check you laundry 您最好查看一下洗好的衣服 9 May I know your name and room number 您能告诉我您的名字和房号吗 10 Here we are room 3605 3605 号房间到了 11 I ll send for an electrician doctor for you 我给你请电工 大夫 12 A repairman will come and check it right away 修理工马上会来检查 13 I ll show you the way myself 我亲自带您 14 I am sorry but we don t have the special equipment necessary 抱歉 我们没有所需的特别设备 15 I am afraid guests are not allowed to use iron or electric heaters in their rooms 客人恐怕不准在房间里使用熨斗或电器 英语培训教材 16 Our hotel has very good room service 我们酒店的送餐服务非常优良 17 If you don t want to be disturbed you d better press the Don t Disturb key on the bedside controls 如果您不想被打扰 您最好按床边的 请勿打扰 键 18 There are several kinds of drinks in the mini bar Please help yourself to them The cost of the drinks you ve had will be added to your account 冰箱里有饮料 请随便用 用后统一结帐 19 I m afraid you have to pay for it according to the hotel policy 根据酒店规定 恐怕您得赔偿 三 情景对话 Conversation A A AskingAsking toto cleanclean thethe roomroom Attendant Knocking at the door or pressing the door bell three times House keeping May I come in Guest Come in please A Good afternoon sir I am sorry to disturb you May I clean the room now G Yes please A Thanks a lot B B Turn downTurn down serviceservice Attendant Turn down service May I come in A Good evening Mr I Think I ll try the crisp fish W Would you like anything to drink G Yes a bottle of beer By the way don t go easy on chili and garlic I was told Sichuan food is very hot W Yes sir I ll bring the dishes straight away C Introducing how to use the chopsticks W Your fried prawns with people salt sir G Thanks very much Could you tell me how to use the chopsticks W Certainly sir But shall I bring you a spoon or a fork G No I d like to learn to use the chopsticks W All right sir Please hold them like this Please separate the chopsticks Rast them between the thumb and the forefinger Place the thumb on the right chopsticks on the little finger and the right finger and the forefinger Only the chopsticks on the right should move G I see It s not very difficult W Thanks very much Bye the way what is this thing under the chopsticks G Wonderful Thank you for your help W My pleasure D D SigningSigning thethe billbill G Waiter bill please W Certainly sir Just a moment please Here is your bill sir The total is 686 Yuan G Well what s this for W This charge is for one Gordon Dry sir G But I didn t order Gordon Dry W I m sorry sir Just a moment please I ll check it for you sir G You should have been more careful W Yes sir Please do accept my apology Would you like to sign you bill now G All right W What s your room number G 4012 W Think you sir I hope you enjoyed your dinner 英语培训教材 E E OrderingOrdering a a breakfastbreakfast W Room service Can I help you G Yes can I have my breakfast brought into my room W Certainly sir Would you give me your name and your room number please G Yes my name is Brown and my room number is 4018 W At what time would you like it Mr Brown G Now please W A continental breakfast G Yes W With coffee or tea G Coffee please W Orange juice or apple juice G Apple juice W For how many people G Two How long will it take W It ll be up immediately Mr Brown G That s fine Thank you W You re welcome F F WineWine OrdersOrders W Mr Brown would you like some wine for your meal We have a good selection of classified Bordeaux wines and Californian Wine B OK That s a good idea W Here is the wine list Mr Brown Please take your time After a few minutes the waiter comes back to the table W Excuse me Mr Brown May I take your wine order now B There are so many wines here We really don t know which one to take W What about a bottle of Chateau Haut Lafite It is very good Many guests give high comments on it B Fine a bottle of this wine W Presenting the bottle to the guests Mr And Mrs Bellow this is the bottle of chateau Haut Lafite 1946 B Aha it looks quite all right W When would you like the wine to be served with the main dish or with the first course B Open in now please W The waiter opens the bottle and pours a