接待国外客户常用英语小结.doc

接待国外客户常用英语小结社交招待1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke?2. All right, let me make some. Ill be right back.3. A cup of coffee would be great. Thanks.4. There are many places where we can eat. How about Cantonese food?5. I would like to invite you for lunch today.6. Oh, I cant let you pay. It is my treat, you are my guest.7. May I propose that we break for coffee now?8. Excuse me. Ill be right back9. Excuse me a moment.告别1. Wish you a very pleasant journey home? Have a good journey!2. Thank you very much for everything you have done us during your stay in China.3. It is a pity you are leaving so soon.4. Im looking forward to seeing you again.5. Ill see you to the airport tomorrow morning.6. Dont forget to look me up if you are ever in FUZHOU. Have a nice journey!约会1. May I make an appointment? Id like to arrange a meeting to discuss our new order.2. Lets fix the time and the place of our meeting.3. Can we make it a little later? 4. Do you think you could make it Monday afternoon? That would suit me better.5. Would you please tell me when you are free?6. Im afraid I have to cancel my appointment.7. It looks as if I wont be able to keep the appointment we made.8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?9. Anytime except Monday would be all right.10. OK, I will be here, then.11. Well leave some evenings free, that is, if it is all right with you.品质1. We have a very strict quality controlling system, which promises that goods we produced are always of the best quality.2. You have got the quality there as well as the style.3. How do you feel like the quality of our products?4. The high quality of the products will secure their leading status in the market place.5. You must be aware that our quality is far superior to others.6. We pride ourselves on quality. That is our best selling point.7. As long as the quality is good. It is all right if the price is a bit higher.8. They enjoy good reputation in the world.9. When we compare prices, we must first take into account the quality of the products.10. There is no quality problem. Quality is something we never neglect.11. You are right. It is good in material, fashionable in design, and superb in workmanship.12. We deliver all our orders within one month after receipt of the covering letters of credit.13. Do you have specific request for packing? Here are the samples of packing available now, you may have a look.14. I wonder if you have found that our specifications meet your requirements. Im sure the prices we submitted are competitive. Sample Text 问好1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you?2. How do you do? /How are you? / Nice to meet you.3. Its a great honor to meet you./I have been looking forward to meeting you.4. Welcome to China.5. We really wish youd have a pleasant stay here.6. I hope youll have a pleasant stay here. Is this your fist visit to China?7. Do you have much trouble with jet lag?机场接客1. Excuse me; are you Mr. Wilson from the International Trading Corporation?2. How do I address you?3. May name is Benjamin liu. Im from the Fuzhou E-fashion Electronic Company. Im here to meet you.4. We have a car an over there to take you to you hotel. Did you have a nice trip?5. Mr. David smith asked me to come here in his place to pick you up.6. Do you need to get back your baggage?7. Is there anything you would like to do before we go to the hotel?相互介绍1. Let me introduce my self. My name is Benjamin Liu, an Intl salesman in the Marketing Department.2. Hello, I am Benjamin Liu, an Intl salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you.3. I would like to introduce Mark Sheller, the Marketing department manager of our company.4. Let me introduce you to Mr. Li, general manager of our company.5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang.6. If Im not mistaken, you must be Miss Chen from France.7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago.8. Is there anyone who has not been introduced yet?9. It is my pleasure to talk with you.10. Here is my business card. / May I give you my business card?11. May I have your business card? / Could you give me your business card?12. I am sorry. I cant recall your name. / Could you tell me how to pronounce your name again?13. I am sorry. I have forgotten how to pronounce your name.小聊1. Is this your first time to China?2. Do you travel to China on business often?3. What kind of Chinese food do you like?4. What is the most interesting thing you have seen in China?5. What is surprising to your about China?6. The weather is really nice.7. What do you like to do in your spare time?8. What line of business are you in?9. What do you think about? /What is your opinion?/What is your point of view?10. No wonder youre so experienced.11. It was nice to talking with you. / I enjoyed talking with you.12. Good. Thats just what we want to hear.确认话意1. Could you say that again, please?2. Could you repeat that, please?3. Could you write that down?4. Could you speak a little more slowly, please?5. You meanis that right?6. Do you mean.?7. Excuse me for interrupting you.给国外客户打电话1.我想和Auttapol先生通话. I would like to speak to Mr.Auttapol.2.我就是. Yes,this is he speaking.3.他不在. He is not in.4.稍等片刻.Wait a minute.5.找你的电话. A call for you.6.这儿没有人叫这个名字. There is nobody here by that name.7.对不起,我大概拨错号了. Sorry, I musthave dailed the wrong number.8.电话占线. The line is busy.9.Attapol打来的电话,她找你. Auttapol is on the line. She wants to talk to you.10.我会给你打电话. I will give you a ring.11.没有人接电话. Nobody answers the phone.12.你知道我什么时候能找到他? Do you know what timeI can reach him?13.你愿意留个口信吗?Would you like to leave a message?14.要不要我转达口信? May I take a message for you?15.如果你愿意留下姓名和电话号码,我会让陈先生尽快给你回电话. If you leave your name and telephone number,I will have Mr.Chen call you back as soo as he is available.16.能不能请你告诉我你的办公和住宅电话号码? Could you please give me your office number and home number?17.别挂电话,我拿一支铅笔. Hold on a minute while I get a pencil.18.你可以每隔几天给我通一个电话,以便我们保持联系. You can telephone me every few days, and in that way we can keep in touch with each other.19.我一个上午都在给医生打电话,但没有接通过. I have been telephoning all morning, but I havent been able to speak to the doctor.20.我们的电话打了一半突然断了. In the middle of our telephone conversation, we were suddenly cut off.1. 在看到来电显示如+19.等的电话时，第一时间准备好纸笔，方便记录.(这个是避免手忙脚乱)。2.接听后，礼貌的问候HELLO，然后通常他会首先说他要找谁，你听到你的名字就说This is xxx speaking.(礼节性问候，表示出亲切友好，并确认他没找错人)。3.接下来他会连续性的讲他要讲的话，这个时候很可能你没有思想准备或者尚未进入状态.那么你最好将他引导按照你的提问方式来回答，而不是叙述.你可以等他讲完一句时马上插进去说:Excuse me, who is that speaking?他会回答你名字，你记下来，然后问他Where are you from，please?知道他是哪国人.然后问他What is the matter with you?然后他会说关于哪方面的，通常打电话过来的都是最近和你电邮联系过的，极少是新客人.如果名字和国家你能想起或者马上在邮箱查找出是和你联系过的，你就能马上知道他会讲哪方面问题啦，如果想不起来，那就听他讲一下是关于哪个问题的，如果你听到了，但是不太明白讲的什么，你重复他的话给他听，那他会对你说的表示出Yes或No然后你再继续提问.(为找到这个人联系的相关邮件来了解他可能要讲的内容，以及引导他按照你的思路谈下去)。4.在你判断出你是否能够了解他说的，如果可以继续，如果不可以你就说我了解您讲的，但是请你再发一封邮件确认一下I understand what you said, but could you send an email to me to confirm, please?然后问他是否知道邮箱地址，不知道你就告诉他，请他发过来.(这个其实也是不懂装一下懂，如果你听不懂不要不停的说 No, I dont know.或否定的词，你就听，然后要求他发邮件.目的当然是邮件能够看得更清楚他要表达的，也是避免客人流失)。5.如果通过国名人名没找到相关邮件，问一句他是否先前有发过邮件给你Have you sent the email to me before?然后注意听YES还是NO(这个是方便查找，即使当时没找到，现在找到他的邮件也不迟，回复时不要忘记加上一句Thanks for your calling.)。6.最后要说上一句Glad to speak with you. Good-bye!(最后是礼节性的了)。讲话中，要注意的问题：1.你不要自己心里有包袱，认为自己英语不好，从而没办法认真听对方讲的.(反正英语是不好，你就当是听不懂，能听一个是一个，就算全听不懂没人知道这通电话对吧)。2.你的语速很重要，你最好一个词一个词吐出来，一是方便对方听二是他会有意识的将语速放慢。3.以上的用词都很简单，但是自己大脑要有一定的条理。向国外客户打电话的最佳时间这是我自己整理的一个时间表，主要排序依据是当地的作息时间， 一般我选的是客户当地时间上午9：30-11:30左右，这个时候应该是最佳时间。8:00 美国的西部地区，如洛杉矶、西雅图、旧金山。 以及加拿大的温哥华(这个时间是当地快下班的时间，只能打电话，发邮件效果不佳,和下午发没差别)9:00 及以后2小时 日本，韩国10:00 及以后2小时 东南亚部分地区(马来西亚、印尼、越南、泰国、柬埔寨)12:00 及以后2小时 印度、尼泊尔、孟加拉13:00 及以后2小时 巴基斯坦14:00 及以后2小时 阿联酋14:30 及以后2小时 伊朗、科威特15:00 及以后2小时 沙特阿拉伯、俄罗斯莫斯科附近地区16:00 及以后2小时 以色列、土耳其、乌克兰、罗马尼亚、希腊、芬兰、南非、保加利亚17:00 及以后2小时 匈牙利、奥地利、瑞典、克罗地亚、捷克、德国、瑞士、荷兰、比利时、阿尔及利亚、尼日利亚、法国、西班牙18:00 及以后2小时 英国、爱尔兰、摩洛哥、葡萄牙、冰岛21:00 及以后2小