服务类职场应用试题

第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant A A 服务类职场应用试题 一 服务类职场应用试题 一 说明及规则说明及规则 说明 说明 本部分含两个环节 第一环节 在备赛区进行 限时 30 分钟 选手通过沟通和协作完成并提交任务单 Task Sheet 分别准备下一环节的比赛内容 第二环节 在赛场进行 限时 5 分钟 选手 A 和选手 B 共同汇报任务完成情况 本部分满分 40 分 规则 规则 选手只能用英语交流 包括读和写 不得向队友展示或交换任何材料 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant A A For Contestant A Only 选手选手 A A 你有会议要求的相关信息 你的队友有三所学校的信息 你需要归纳你有会议要求的相关信息 你的队友有三所学校的信息 你需要归纳 出会议的要求 包括会议室大小 数量及交通方面的要求 出会议的要求 包括会议室大小 数量及交通方面的要求 并询问 并询问 队友三所学校的相关信息 与队友合作选出一所满足会议所有要求的队友三所学校的相关信息 与队友合作选出一所满足会议所有要求的 承办校 承办校 要求 要求 选手 A 在比赛第一环节 30 分钟内 需完成 1 理解团队任务 2 认真阅读会议议程 Agenda 完成任务单 Task Sheet 的相关部分 3 询问队友三所学校的相关信息 与其合作 完成任务单的其他部分 4 确认完成一式两份任务单 签字后提交其中一份 另一份留存 5 准备下一环节的汇报内容 选手 A 和选手 B 在比赛第二环节 5 分钟内 需共同完成 汇报任务完成情况 内容及顺序如下 1 What is your group s task 2 Which school do you choose for holding the conference 3 Why have you chosen this school Please give detailed reasons why you haven t chosen the other two schools 选手 A 汇报前两项内容 选手 B 汇报第三项内容 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant A A For Contestant A Only Please read the agenda of the conference which will be held in Tianjin on 25 26 June 2012 Monday and Tuesday Agenda 议程 议程 TimeActivityNumber of people 9 00 12 00 Schoolmasters and Teachers Meeting 150 Schoolmasters Meeting30 Teachers Group A s Meeting40 Teachers Group B s Meeting40 25 June 14 00 17 00 Teachers Group C s Meeting40 26 June 9 00 11 30 Schoolmasters and Teachers Meeting 150 Remarks 备注 备注 1 The schoolmasters and teachers will stay in the Baihua Hotel Tianjin so we would like the school to have easy transport to it 2 All the meetings should all be held indoors 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Please complete the task sheet Task Sheet 任务单任务单 Conference s Needs ItemsConference s Needs Meeting Rooms the number of big meeting rooms holding 150 people or more the number of small meeting rooms holding 30 50 people Transporteasy transport to the Baihua Hotel Schools Facilities ItemsSchools Facilities Available on 25 26 June 2012 Meeting Rooms School A 2 meeting room s holding 120 and 80 separately School B meeting room s holding separately School C meeting room s holding separately Classrooms School A classrooms holding each School B classrooms holding each School C classrooms holding each Transport to the Baihua Hotel School A minutes by School B minutes by School C minutes by Which school do you choose for holding the conference School A School B School C Signature of Contestant A 选手选手 A 签名签名 Signature of the Judge 评委签名评委签名 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Please complete the task sheet Task Sheet 任务单任务单 Conference s Needs ItemsConference s Needs Meeting Rooms big meeting rooms holding 150 people or more small meeting rooms holding 30 50 people Transporteasy transport to the Baihua Hotel Schools Facilities ItemsSchools Facilities Available on 25 26 June 2012 Meeting Rooms School A 2 meeting room s holding 120 and 80 separately School B meeting room s holding separately School C meeting room s holding separately Classrooms School A classrooms holding each School B classrooms holding each School C classrooms holding each Transport to the Baihua Hotel School A minutes by School B minutes by School C minutes by Which school do you choose for holding the conference School A School B School C Signature of Contestant A 选手选手 A 签名签名 Signature of the Judge 评委签名评委签名 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B For Contestant B Only 选手选手 B B 你有三所学校的信息 你的队友有会议要求的相关信息 队友会向你你有三所学校的信息 你的队友有会议要求的相关信息 队友会向你 了解三所学校的相关信息 包括会议室大小 数量及交通条件 了解三所学校的相关信息 包括会议室大小 数量及交通条件 与 与 你沟通并共同选出一所满足会议所有要求的承办校 你沟通并共同选出一所满足会议所有要求的承办校 要求 要求 选手 B 在比赛第一环节需完成 1 理解团队任务 2 认真阅读三所学校的情况介绍 提取相关信息 3 与选手 A 沟通 并协助其完成任务单 Task Sheet 4 准备下一环节的汇报内容 选手 B 和选手 A 在比赛第二环节需共同完成 于 5 分钟之内汇报任务完成情况 内容及顺序如下 1 What is your group s task 2 Which school do you choose for holding the conference 3 Why have you chosen this school Please give detailed reasons why you haven t chosen the other two schools 选手 A 汇报前两项内容 选手 B 汇报第三项内容 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Please read the following information about the three schools and complete the task sheet IntroductionIntroduction toto SchoolSchool A A Good afternoon everybody We think holding a big conference needs meeting rooms canteens with delicious food and easy transportation In our school there are 2 meeting rooms which hold 120 people and 80 people separately On 25 26 June 4 classrooms in our school can be used as small meeting rooms each holding 40 people Finally you can come here easily from the Baihua Hotel That s just 10 minutes by bus All in all we are ready to serve you IntroductionIntroduction toto SchoolSchool B B Good afternoon everyone Meeting Rooms 1 and 2 in our school can hold 180 and 80 people separately Because of another meeting taking place in our school on 25 26 June only Meeting Room 1 is available on those days With 45 seats in each 6 classrooms are available which can be used as small meeting rooms Lastly we are quite near to the Baihua Hotel it is only 15 minutes from our school by bus Welcome to our school IntroductionIntroduction to to SchoolSchool C C Hello ladies and gentlemen Our school is able to hold big conferences And we sincerely invite the schoolmasters and teachers to our school and wish them a good time here We have a meeting room which can hold 160 people For small meeting rooms there s no problem we have 5 classrooms available on those two days each holding 50 people As for transport a 50 minute journey on Bus 105 will take you to the Baihua Hotel from our school If you choose us we will provide our best accommodation for you 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B 服务类职场应用试题 二 服务类职场应用试题 二 说明及规则说明及规则 说明 说明 本部分含两个环节 第一环节 在备赛区进行 限时 30 分钟 选手通过沟通和协作完成并提交任务单 Task Sheet 分别准备下一环节的比赛内容 第二环节 在赛场进行 限时 5 分钟 选手 A 和选手 B 共同汇报任务完成情况 本部分满分 40 分 规则 规则 选手只能用英语交流 包括读和写 不得向队友展示或交换任何材料 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B For Contestant A Only 选手选手 A 某公司总经理保罗将于某公司总经理保罗将于 6 6 月月 2 2 日至日至 6 6 月月 5 5 日到上海出差参日到上海出差参 加一个新产品的发布会 会议一结束就要返回 而且保罗加一个新产品的发布会 会议一结束就要返回 而且保罗 必须在必须在 6 6 月月 1 1 日下午到达上海 日下午到达上海 6 6 月月 5 5 日返回 请你为保日返回 请你为保 罗预订往返机票 并在上海希尔顿酒店预订房间 罗预订往返机票 并在上海希尔顿酒店预订房间 在比赛第一阶段 你需在 30 分钟内完成 1 阅读书信信息 填写任务单中的 Section 1 2 向队友询问机票相关信息 填写任务单中的 Section 2 3 与队友讨论 选出一款你们认为最能满足总经理保罗要求的机票信息 完成 任务单中的 Section 3 4 准备第二阶段的汇报内容 备注 任务单仅由选手 A 填写 供其在赛场陈述时参考 在比赛第二阶段 你需在 5 分钟内向裁判汇报任务完成情况 内容需涵盖以下 要点 1 What is your group s task 2 Which air ticket have you chosen for Paul 3 Why have you chosen this air ticket Please give detailed reasons why you have chosen this air ticket and haven t chosen the other two 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Dear Jane I m going to be on a business trip to Shanghai for a new product conference The conference will be held from 2nd June to 5th June I must get a flight to arrive in Shanghai on the afternoon of the 1st and I must return on 5th June Would you please book a ticket for me I would prefer a return ticket and please make a reservation at the Hilton Hotel Thank you Paul Henry General Manager 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Work sheet Section 1 Read the letter and finish the form Itemsdetail General manager s name Arrival date Conference s name Hotel s name Return date Section 2 Communicate with Contestant B and complete the following form Airline One way or return ticketTime price Hainan airline9 45 12 10 a m 18 50 21 20 p m 2400 yuan one way ticket 15 40 18 00 p m 2000 yuan South airline15 30 18 00 p m Section 3 Discuss with Contestant B and make a decision Which air ticket have you chosen for Paul air tickets A air tickets B air tickets C 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B Work sheet Section 1 Read the letter and finish the form Itemsdetail General manager s name Arrival date Meeting s name Hotel s name Return date Section 2 Communicate with Contestant B and complete the following form Airline One way or return ticketTime price Hainan airline9 45 12 10 a m 18 50 21 20 p m 2400 yuan one way ticket 15 40 18 00 p m 2000 yuan South airline15 30 18 00 p m Section 3 Discuss with Contestant B and make a decision Which air ticket have you chosen for Paul air tickets A air tickets B air tickets C 第三部分 职场应用第三部分 职场应用 ForFor ContestantContestant B B For Contestant B Only 选手 B 某公司总经理保罗要求他的秘书简为他预订去上海的往返机票 假某公司总经理保罗要求他的秘书简为他预订去上海的往返机票 假 设你是航空售票处的工作人员 手上有三个航空公司的相关航班信设你是航空售票处的工作人员 手上有三个航空公司的相关航班信 息 你的队友是简 她手上有保罗对预订机票的往返信息要求 请息 你的队友是简