2019_2020学年高中英语Unit3Underthesea5SectionⅤWriting教案新人教版选修7.docx

Section Writing投诉信 文体感知投诉信是对产品或服务表示不满的信件。责备、抱怨和要求赔偿类的写作形式都为投诉信。此类的写作内容要明确、具体，事实要条理清楚，但是要避免使用过激或使对方难堪的措辞。写作要开门见山地列出对什么不满、为什么不满，最后提出解决的办法。 增分佳句1I am writing to you to complain about the washing machine bought from your store.我写信给你抱怨从你店里买的洗衣机。2I would appreciate it if you can deal with this matter in time.如果你能及时处理这个事情，我将会很感激。3If you cant improve the present situation, I will take legal action.如果你不能改善现在的情况，我将采取法律行动。4It was not until yesterday that I received them.直到昨天我才收到它们。 写作模板I am writing to you to complain about _. I would appreciate it if you can deal with this matter in time.The focus of the complaint is that _. Firstly, it was not _ until _. Secondly, _ was so _ that _. Thirdly, _. (表达清楚投诉的内容)Id like to be informed of _. If you cant improve the present situation, I will take legal action. Thank you for your time and kind consideration.Sincerely yours，写信人姓名 写作要求假定你是李华，两周前你从网上订购了一套英语书虫系列读物(Bookworm Series), 昨天才到货，且包装破损，数量不足。请就此给网店客服写一封电子邮件投诉。要点如下：1介绍购物情况；2反映存在的问题；3提出解决方案。注意：1词数100左右；2可适当增加细节，以使行文连贯。 审题谋篇 词汇推敲1订购order2一套 a set of3令人失望的是 to ones disappointment4打包 pack up5使事情更糟糕的是 to make matters worse6有权利做某事 have the right to do.7处理 deal with8或者或者 either.or.9被告知 be informed of 遣词造句1完成句子两周前我在你的网店订购了一套书虫系列。I ordered a set of Bookworm Series on your website two weeks ago.直到昨天我才收到这套书。I didnt receive them until yesterday令我失望的是，书被包装得很糟糕，所以一本书的书皮被扯坏了。To my disappointment, the books were poorly packed up, and the cover of one book was torn.我发现一本书不见了，所以这套书不完整了。It is not a complete set, as I found one book missing你们要么给我归还钱要么再给我寄送一套新书。You either return my money or deliver a new set of books to me.我有权利要求你们处理这个问题。I have the right to ask you to deal with this problem.我想要被告知我的投诉信的处理过程。I would like to be informed of the process of dealing with my complaint.2句式升级用but连接句和句。I ordered a set of Bookworm Series on your website two weeks ago, but I didnt receive them until yesterday.用so.that.结构改写句。To my disappointment, the books were so poorly packed up that the cover of one book was torn.用I hope that引导句。I hope that you either return my money or deliver a new set of books to me. 妙笔成篇_One possible version：To whom it may concern，Im one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didnt receive them until yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. Im angry to have received such poor service, and I believe I have the right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, Id like to be informed of the process of dealing with my complaint.Looking forward to your reply!Yours，Li Hua假定你是李华。最近你和父母去国外旅游，提前预订好了酒店。入住后你发现酒店的房间又脏又乱，配套设施也与网上的陈述不符。除此之外，经理不解决问题，服务态度还很差。请你根据以上要点提示向当地消费者协会写信投诉。注意：1.词数100左右；2可适当增加细节，以使行文连贯。_One possible version：Dear Sir/Madam，Im quite sorry to trouble you but Im afraid that I have to make a complaint.Recently my parents and I traveled to your country and booked a room ahead of time. However, much to our disappointment, we found the room in a mess when we arrived at the hotel. Besides, the facilities of the hotel didnt work like what they are described on the Internet. Whats worse, instead of helping solve the problems, the manager of the hotel refused to get this situation improved and treated us in a rude manner.I