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Pink Cell Customer Request CR White Cell Standard Answer SA HK Note CR Address change USA SA Thanks for choosing our item We send your item via ePacket delivery with Free Tracking Number as promised in our listing We will send the order to you today tomorrow to the address you asked Normally as provided in our listing the shipment takes 7 20 WORKING DAYS to your country depending on regions Please kindly wait and keep us informed Hope you receive it soon We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate CR want to change dddress Other countries and address provided Thanks for choosing our item We send your item via HK Post Air Mail service as promised in our listing So there is no tracking number We will send the order to you today tomorrow to the address you asked Normally as provided in our listing the shipment takes 12 30 WORKING DAYS to your country depending on regions Please kindly wait and keep us informed Hope you receive it soon We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate HK ShippingCR ask for delivery status after 10 days Thanks for your message We send via HK Post Air Mail service as promised in our listing So there is no tracking number We have sent the order to you on 20 Nov to the following address as you asked Normally as provided in our listing the shipment takes 12 30 WORKING DAYS to your country depending on regions Please kindly wait and keep us informed Hope you receive it soon We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate CR ask for delivery status around 30 days ask wait few days more or check Thanks for your message We send via HK Post Air Mail service as promised in our listing So there is no tracking number We have sent the order to you on 20 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 12 35 WORKING DAYS to your country depending on regions International shipping is unsatisfactory recently so there may be some delay Will you wait 3 days more It s likely on the way to your home If you don t want to wait any more we would like to ask you check whether it has been left in your local post office put in your PO box or left in some corner of your house or the administration We will issue you a full refund if you still cannot find it after that Hope you receive it soon and please kindly never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate CR ask for delivery status and tracking No after 10 days but he didn t pay for tracking No fee Thanks for your message Tracking number will cost USD3 0 extra which is charged by Hong Kong Post Please be noted that since you didn t request for a tracking number before shipping we sent your item by surface mail without a tracking number We have sent the order to you on 10 Nov to the following address as you asked Normally as provided in our listing the shipment takes 12 30 WORKING DAYS to your country depending on regions Please kindly wait and keep us informed Hope you receive it soon We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate DE NoteCR Address change shipping time is defferent between different countryies Thanks for choosing our item We will send the order to you today tomorrow to the address as you asked Normally as provided in our listing the shipment takes 6 10 working days 1 2 weeks depending on regions Please kindly wait and keep us informed Hope you receive it soon We are committed to your 100 satisfaction Have a nice day Best regards Kate DE ShippingCR ask for delivery status after 40 days ask for checkCR ask for delivery status we never send item out because odf out of stock or system problem offer refund Thanks for your message We send via HK Post Air Mail service as promised in our listing So there is no tracking number We have sent the order to you on 20 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 12 30 WORKING DAYS to your country depending on regions Please kindly check whether it has been left in your local post office put in your PO box or left in some corner of your house or the administration We will issue you a full refund if you still cannot find it after that And when the parcel arrives finally you return the money back to us Will this do Please kindly reply to us and never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate Thanks for your message We send via HK Post Air Mail service as promised in our listing So there is no tracking number We have sent the order to you on 20 Nov to the following address as you asked Normally as provided in our listing the shipment takes 12 30 7 20 WORKING DAYS to your country depending on regions Your parcel hasn t arrived within reasonable time We believe it was lost on the delivery We would like to issue you a full refund Will this do Please kindly reply to us and never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate CR ask for delivery status and tracking No 10 20 days but he didn t pay for tracking No fee CR ask for delivery status and tracking No 20 days but he didn t pay for tracking No fee Thanks for your message Tracking number will cost USD3 0 extra which is charged by Hong Kong Post Please be noted that since you didn t request for a tracking number before shipping we sent your item by surface mail without a tracking number We have sent the order to you on 20 Nov to the following address as you asked Normally as provided in our listing the shipment takes 12 30 WORKING DAYS to your country depending on regions International shipping is unsatisfactory recently so there may be some delay Please kindly wait and keep us informed it s likely on the way to your home Hope you receive it soon and please kindly never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate Thanks for your message Tracking number will cost USD3 0 extra which is charged by Hong Kong Post Please be noted that since you didn t request for a tracking number before shipping we sent your item by surface mail without a tracking number We have sent the order to you on 20 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 12 35 WORKING DAYS to your country depending on regions International shipping is unsatisfactory recently so there may be some delay Will you wait 3 days more It s likely on the way to your home If you don t want to wait any more we would like to ask you check whether it has been put in your PO box or left in some corner of your house or the administration We will issue you a full refund if you still cannot find it after that Hope you receive it soon and please kindly never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate Russian Brazilian customer ask them to wait because their domestic shipping is slow Thank you for your message We send via HK Post Air Mail service as promised in our listing So there is no tracking number We have sent the order to you on 22 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 12 50 WORKING DAYS to your country depending on regions Your Russian Brazilian domestic shipping is unsatisfactory recently Will you wait 18 days more It s likely on the way to your home We will issue you a full refund if you still cannot find it after that Hope you receive it soon and please kindly never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know International delivery is so complicated which requires procedures like cross board delivery custom clearance and etc and the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate CR Want to receive item in a few days which we are unable to do it ask whether we shall cancel the transaction CR want to cancel transaction after payment Thanks for choosing our item As described on its listing the shipment takes 6 10 working days 1 2 weeks depending on regions Will this be OK for you or shall we cancel this order We won t send item out until we get your confirmation Please kindly reply to us and never leave us low DSR below 4 stars neutral or negative feedback before contact us We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate Thanks for contacting As to the item 5050 RGB SMD LED Strip Light Waterproof IP65 2M 44 Key IR Remote LD084 Item 180827248257 you bid and paid on 20 Nov We agreed to cancel the transaction for you However since you paid this item we can t issue you the full refund Please kindly understand that we as seller on eBay incur eBay fee and Paypal fee for this item it is 0 88 GBP So we will issue you the refund exclude the eBay fee and Paypal fee 12 5 GBP Would this be okay We won t send item out until we get your confirmation Much appreciate for your great understanding on this issue Have a nice day Yours sincerely Kate CR ask for delivery status after 7 14 days CR ask for delivery status after 20 days we offer refund except for Italian customers we can ask them to wait few days more because their domestic shipping is slow Thanks for choosing our item We have sent the order to you on 20 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 6 10 working days 1 2 weeks depending on regions Will you wait few days more for it to arrive and keep us informed It s likely on the way to your home We will issue you a full refund if you still cannot get it by then Hope you receive it soon and please kindly reply to us and never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate Thanks for choosing our item We have sent the order to you on 20 Nov to the following address as you asked Is this address right Normally as provided in our listing the shipment takes 6 10 working days 1 2 weeks depending on regions Will you wait 3 days more It s likely on the way to your home If you don t want to wait any more we would like to ask you check whether it has been left in your local post office put in your PO box or left in some corner of your house or the administration We will issue you a full refund if you still cannot find it after that Hope you receive it soon and please kindly reply to us and never leave us low DSR below 4 stars on shipping negative or neutral feedback before contact us You know the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate Confirm refundCR ask for delivery status we never send item out because odf out of stock or system problem offer refund Thanks for replying and we are sorry for the inconvenience We will arrange your refund now and it will be issued to your PayPal account within 4 days Please remember to check or claim it Meanwhile please kindly check whether it has been local post office put in your PO box or left in some corner of your house or the administration If the item turns up finally please DO kindly contact me and send the money back to us Please never leave us low DSR below 4 stars on shipping neutral or negative feedback before contact us You know the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate Thanks for choosing our item We have sent the order to you on 20 Nov to the following address as you asked Normally as provided in our listing the shipment takes 6 10 working days 1 2 weeks depending on regions Your parcel hasn t arrived within reasonable time We believe it was lost on the delivery We would like to arrange you a full refund now Will this do Please kindly reply to us and never leave us low DSR below 4 stars on shipping neutral or negative feedback before contact us You know the postman is out of our control We will do our best to satisfy you and your interests are well protected Have a nice day Best regards Kate Location Thanks for choosing our item As with this problem we used to be a Hong Kong seller we added warehouses in Europe as our business increased while eBay wouldn t change its users profile which brought this misunderstanding As described on its listing the shipment takes 6 10 working days 1 2 weeks depending on regions Please kindly wait and keep us informed Hope you receive it soon We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate Ask their device s edition check whether problem is from the custome s sider if not then ask for pics video CR DC110 misses Marco lens actually not the Wide Lens Macro Lens are all in one Thank you very much for contacting me on this issue As with this problem please firstly make sure that your phone edition is compatible with our item As descriebed on its listing If the phone edition is not a problem we can compensate you But before we proceed it would be of great help if you send us some pictures or videos of the problem you met to fashionfov at gmail dot com including your eBay ID It is of great importance to our decision for we can look into the problem and tell our supplier the details of the problem and thus better our service Please kindly reply to us and never leave us low DSR below 4 stars neutral or negative feedback before contact us Do always contact us first whenever you look for help We will ensure your full satisfaction Have a nice day Best regards Kate Thank you very much for contacting me on this issue We are sorry for the confusion As with this problem it s a misunderstanding The Wide Lens Macro Lens are all in one and they are dismountable The Marco shoud work together with the Wide Angle to fulfil its function Please kindly check As described on listing Package Includes Fish Eye Lens x 1 Wide Angle Marco Lens x 1 Wide Angle Lens Wide Conversion Lens Marco Lens Lens Cover plastic x 2 Detachable Magnetic Ring x 4 Keychain strap x 2 English Manual x 2 If you have any doubts please do contact me I am here until you are satisfied Please kindly reply to us and never leave us low DSR below 4 stars neutral or negative feedback before contact us We will do our best to satisfy you and your interests are well protected Have a nice day Best wishes Kate How to use LED s remote controlHow to use HDMI Thank you for contacting me on this issue As with this problem 1 Please kindly make sure that your LED is Common anode 2 Make sure that your LEDs power supply is right 3 Make sure that you removed the insulating strip on the IR Remote And aiming at the controller within reasonable distance If then it still cannot work could you kindly send us some pictures or videos of the problem you met to fashionfov at gmail dot com including your eBay ID It is of great importance to our decision for we can look into the problem and tell our supplier the details of the problem and thus better our service and also we can decide how to compensate you Please kindly reply to us and never leave us low DSR below 4 stars neutral or negative feedback before contact us do always contact us first whenever you look for help We will ensure your full satisfaction Have a nice day Best Regards Kate Thank you very much for contacting me on this issue Please kindly try the following setting TV OUT will be activated as soon as the adapter connected Firstly you need go to Setting page choose the General Setting and click TV OUT option Then it will appear two options NTSC Default and PAL You can enjoy your videos and slides after choosing the PAL option You can just enjoy the videos and slides in your iPhone iPad iPod if your device does not finish the jailbreak Hope it will be useful after that if it still cannot work we can compensate you but before we proceed it would be of great help for you to send us some pictures or videos of the problem you met to fashionfov at 126 dot com i including your eBay ID It is of great importance to our decision for we can look into the problem and tell our supplier the details of the problem and thus better our s