投诉信及回复范文

假如你是王华 在第一百货商店买了一部假如你是王华 在第一百货商店买了一部 SQ200 手机 发现手机有质量问题 写信手机 发现手机有质量问题 写信 给商店经理投诉 内容如下 给商店经理投诉 内容如下 1 不能拍照 不能收发信息 等等 不能拍照 不能收发信息 等等 2 希望对方可以允许你退货或者是换部希望对方可以允许你退货或者是换部 新手机 新手机 3 写信日期是写信日期是 2008 年年 12 月月 21 日 注意日 注意 书信格式 书信格式 No 7 Jiang Nan Road Chongqing City China Dec 21st 2008 Dear Manager My name is Wang Hua I am writing this letter to tell you some problems about the SQ200 cell phone which I bought from the First Super Store on Dec the 18th First of all the cell phone can not be used to take pictures It seems that there is something wrong with the camera Second I can neither receive nor send messages through this cell phone Moreover the buttery power is too short to last for one day Because of the above issues I require that you either allow me to return this cell phone and you refund the money to my account or give another new phone to me If you have any better suggestions please contact me as soon as possible Thank you Yours Customer Wang Hua 假如你是第一百货公司的经理吴刚 针假如你是第一百货公司的经理吴刚 针 对上文给予回复 对上文给予回复 Dec 30th 2008 Dear Mr Wang My name is Wu Gang the General Manager from The First Super Store First of all I would like to say sorry about your new phone and thank you for telling us about these problems As far as your SQ200 cell phone is concerned I suggest that you return it back to our store and we will give you another one The charge will be all on us In order to express our regrets we plan to send you a gift card I promise the new cell phone is going to be perfect Finally we are sorry again and hope you will like the new cell phone If you h