b2c客户邮件跟进模板

1 未付款订单 Dear buyer We have got your order of XXXXXX But it seems that the order is still unpaid If theres anything I can help please feel free to contact me After the payment is confirmed I will process the order and ship it out as soon as possible Thanks Best Regards myname 译文 我们已收到你的订单 但订单似乎未付款 如果有什么能帮 助的 请随时与我联系 当付款完成 我将立即备货并发货 谢谢 提示 请根据您产品自身特点对描述内容进行修改 2 已付款订单 Dear buyer Your payment for item XXXXXXXXXXXXXX has been confirmed We will ship your order out within XXX business days as promised After doing so we will send you an e mail notifying you of the tracking number If you have any other questions please feel free to let me know Thanks Best Regards myname 译文 您的订单编号为 XXXXXXXXXXXXXX 的款项已收到 我们 将在承诺的 XXX 天内发货 发货后 我们将通知你货运单号 如果 您有任何问题请随时联系我 谢谢 提示 请填上您的订单号和发货天数 3 发货后 Dear buyer The item XXXXXXXXXXXXXX you ordered has already been shipped out and the tracking number is XXXXXXXXXXXXXX The shipping status is as follows XXXXXXXXXXXXXX You will get it soon Thanks for your support Best Regards myname 译文 订单号为 XXXXXXXXXXXXXX 的货物已经发货 发货单号 是 XXXXXXXXXXXXXX 运输方式是 XXXXXXXXXXXXXX 订单 状态是 XXXXXXXXXXXXXX 您将会很快收到货物 感谢您的支持 和理解 提示 请填写订单号 发货单号 运输方式和发货日期 4 询问是否收到货 Dear buyer According to the status shown on EMS website your order has been received by you If you have got the items please confirm it on DH If not please let me know Thanks Best Regards myname 译文 EMS 网站显示您已收到货物 如果您已收到货物请到敦煌网 确认 如果有问题请告知我 谢谢 提示 可根据您货物的实际情况进行更改 5 客户投诉产品质量有问题 Dear buyer I am very sorry to hear about that Since I did carefully check the order and the package to make sure everything was in good condition before shipping it out I suppose that the damage might have happened during the transportation But I m still very sorry for the inconvenience this has brought you I guarantee that I will give you more discounts to make this up next time you buy from us Thanks for your understanding Best Regards myname 译文 很抱歉听到发给您的货物有残损 我在发货时再三确定了包 装没有问题才给您发货的 残损可能发生在运输过程中 但我仍旧 因为带给您的不便深表歉意 当您下次从我这购买时 我将会给您 更多的折扣 感谢您的谅解 提示 请根据投诉的实际情况进行更改 6 订单完成 Dear buyer I am very happy that you have received the order Thanks for your support I hope that you are satisfied with the items and look forward to doing more business with you in future Thanks myname 译文 我很高兴地看到您已收到货 感谢您的支持 希望您满意 并期待着在将来与您做更多的生意 7 提醒买家给自己留评价 Dear buyer Thanks for your continuous support to our store and we are striving to improve ourselves in terms of service quality sourcing etc It would be highly appreciated if you could leave us a positive feedback which will be a great encouragement for us If there s anything I can help with don t hesitate to tell me Best Regards myname 译文 感谢您继续支持我们 我们正在改善我们的服务 质量 采 购等 如果您可以给我们一个积极的反馈 我们会非常感激 因为 这对我们来说是一个很大的鼓励 如果有什么我可以帮助 不要犹 豫请告诉我 8 货物断货 Dear buyer We are very sorry that item you ordered is out of stock at the moment I will contact the factory to see when it will be available again I would like to recommend some other items of similar styles Hope you like them too You can click on the following link to check them out XXXXXXXXXXXXXXXXXXXXXXXXXXXX If there s anything I can help with please feel free to contact us Thanks Best Regards myname 译文 真是对不起 您订购的产品目前缺货 我会与工厂联系什么 时候能补上 并将随时告知你 以下链接提供的产品也很不错 XXXXXXXXXXXXXXXXXXXXXXXXXXXX 您可以看看 有什么 我可以帮忙的 请随时与我们联系 谢谢 提示 请在横线处添加同类产品的链接 9 折扣 Dear buyer Thanks for your message Well if you buy both of the XXXX items we can offer you a XXX discount Once we confirm your payment we will ship out the items for you in time Please feel free to contact us if you have any further questions Thanks Best regards myname 译文 感谢您给我信息 目前我们正在进行促销 如果你购买了 XXXX 个产品 我们可以为您提供 XXX 的折扣 一旦我们确认您 的付款 我们将及时发货 如果您有任何进一步的问题 请随时与 我们联系 谢谢 提示 请添写希望买家购买的件数和您所能提供的折扣 10 买家议价 Dear buyer Thank you for taking interests in our item I m afraid we can t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited However we can offer you a XXX discount if you purchase more than XXXXpieces in one order If you have any further questions please let me know Thanks myname 译文 感谢您对我们产品的兴趣 但很抱歉我们不能给您更低的议 价 事实上 我们的上市价格是经过精心计算的且合理的 它已经 让我的利润有限 但如果您一个订单购买超过 XXXX 件 我们将给 你 XXX 的折扣 有任何问题请联系我 谢谢 提示 请添加希望买家购买的件数和您所能提供的折扣 11 大量订单询价 Dear buyer Thanks for your inquiry We cherish this chance to do business with you very much The order of a single sample product costs XXXX USD with shipping fees included If you order XXX pieces in one order we can offer you the bulk price of XXXXUSD piece with free shipping I look forward to your reply Regards myname 译文 感谢您的询问 我们很诚挚的希望跟您做生意 一个样品的 运费需要 XXXX 美元 如果您一个订单订 XXX 件产品 我们可以 为您提供批量价格 XXXX 美元 件 期待着您的答复 谢谢 提示 请填写你产品的价格 购买件数和优惠价格 12 买家要求免运费 Dear buyer Sorry free shipping is not available for orders sent to XXXXXXXXXXXXXX But we can give you a XXX discount of the shipping cost myname 译文 很抱歉 到 XXXXXXXXXXXXXX 不能免运费的 但是我们 可以在运费上给你 XXX 的折扣 提示 请填写地区和运费折扣 13 未付款订单改完价格再次催款 Dear buyer We ve reset the price for you We have given you a XXX discount on the original shipping price Since the price we offer is lower than the market price and as you know the shipping cost is really high our profit margin for this product is very limited Hope you are happy with it and you are welcome to contact me if there s anything else I can help with Best regards myname 译文 我们已经为您重置价格并给您原运价 XXX 的折扣 如你所 知 运输成本非常高 而我们提供的价格比市场价格低 我们从这 个产品中赚取不了多少利润 希望您满意 并随时与我联系 提示 请填写运费折扣 14 没有好评 买家对于你的产品表示怀疑 Dear buyer I am very glad to receive your message Although I haven t got a high score on DHgate I ve been doing business on eBay for many years and I am quite confident about my products Besides since DHgate offers Buyer Protection service which means the payment won t be released to us until you are satisfied with the product and agree to release the money We sincerely look forward to establishing long business relationship with you Regards myname 译文 我很高兴收到你的邮件 虽然我在 DHgate 没有多少评价 但我一直在 Ebay 做业务多年 我对我的产品很有信心 此外 DHgate 提供第三方担保支付服务 这意味着付款将不会发放给卖方 直到您对产品质量和交易非常满意 希望能够与您长期合作 谢谢 发货几天后买家没收到货 Dear buyer We sent the package out on XXXXXXXXXXXXXX and we have contacted the shipping company and addressed the problem We have got back the original package and resent it by UPS The new tracking number is XXXXXXXXXXXXXX I apologize for the inconveniences and hopefully you can receive the items soon If you have any problems don t hesitate to tell me myname 译文 我们已经在 XXX 月 XXX 号发送包裹 根据您的反馈 我们 已经联系货运公司并确认问题 我们将找回原来的包裹并重新寄送 新的货运单号是 XXXXXXXXXXXXXX 使用的是 UPS 我对此感到 十分抱歉 希望您能尽快收到 有任何疑问 请告诉我 提示 请填写发货日期和货运单号 15 向买家推荐新品 Dear buyer As Christmas New year is coming we found XXXXXXXXXXXXXX has a large potential market Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin We have a large stock of XXXXXXXXXXXXXX Please click the