酒店前厅英语口语

酒店前厅英语口语酒店前厅英语口语 第一部分 前厅 Part one FRONT OFFICE Unit one Making a Reservation Advance Reservation 第一章 预订 Key Sentences 例句 1 Good morning evening Reservation May I help you 早上好 晚上好 这里是 酒店客房预订部 请问需要什么帮忙吗 2 What can I do for you 我能为您帮什么忙吗 3 Hold on line please Could you please hold on 请稍等 电话中 请稍等 好吗 4 Could you wait a minute please 请稍等 好吗 5 Are you with a company 您是公司预订吗 6 May I know you departure date 请问您的离店日期是哪天 7 How long will you stay with us 请问您住几天 8 How many people are there in your party 您们一共几个人 9 That will be four nights 四个晚上 10 May I know the arrival date please 请问哪天入住 11 Is it just for tonight 请问只住今天一晚吗 12 When do you check in 请问您什么时候入住 13 Would you like a single room or a double room 请问你想订单人间还是双人间 14 What kind of room would you like prefer 请问您喜欢什么样的房间 15 Would you please tell me your full name please 请问您的全名是 16 And your address please 请问您的地址 17 May I know you telephone number Mr Smith 史密斯先生 请问您的电话号码是 May I know your company name and how would you like to settle your payment 请问您的 公司全称及付款方式 How would you like to guarantee your reservation 请问您的担保方式是 May I take your credit card number or Guarantee letter for the guarantee 请提供您的信用 卡号码或担保信给我做为担保 18 We have a single available for those dates 我们还有一些单人间可以接受预订在那个时间段 19 It s all right for the next week 下个星期没有问题 20 We do have a vacancy for those dates 那段时间我们可以接受预订 21 Yes you can have a room on Saturday 是的 星期六您可以订到房间 22 I m afraid we won t be able to guarantee you a room after the 16th We usually have high occupancies in the peak seasons 恐怕十六号后我们不能保证有房间提供给您 那段时间是我们的入住高峰期 23 I m sorry but we re fully booked for single rooms Would you like to have a double one 很抱歉我们的单人间已经订满了 给您订双人间怎么样 24 I m sorry but the hotel is full on that date 很抱歉 那天我们酒店的客房已经住满了 25 I m sorry we don t have any room available for that week 很抱歉 我们那周的预订已经全满了 26 Service isn t included in the room rate 服务费不包含在房费里 27 Above rate is subject 15 service expense 以上报价需另付 15 服务费 28 We offer 10 discount for group reservation sir 先生 团队预订可以打九折 29 Mr smith let me repeat your reservation to ensure it is correct you will arrive before 史密斯先生 我跟你确认一下你的预订内容 你的抵达日期是 洛川洛川2005 11 29 12 22 第二章 前台接待 1 Have you a reservation 您预定过了吗 2 The bellman will show you the way to the banquet hall 行李员将领您去宴会厅 4 Would you please complete this registration form 请填写这张登记表 5 Could you sign your name please 请签上您的姓名 6 May I see your passport please 请出示您的护照 7 May I know your name and room mumber 请告诉我您的名字与房间号码 8 May I have your passport or ID Card please 请出示您的护照或身份证 9 How would you like to make payment By credit Card or By Cash 请问您想用现金付款还是用信用卡付款 10 Can I have your credit card imprint 请出示您的信用卡 我们需要用它来压卡 11 Would you please pay 1000as deposit We will return the balance to you when you check out 请您付 1000 元押金 我们将在您退房时将余额退还您 12 Here is your room key 这是您的房间钥匙 13 Your room number is 246 on the second floor 您的房间在二楼的 246 房 14 Here is your key card 这是您的房卡 15 I ll get the bellman to take your luggage up 我会叫行李生帮您把行李送到房间 16 The bellman here will take your luggage and show you the way 这里的行李生会为您提行李 并为您带路 17 We ll extend the reservation for you 我们可以为您延长预订 18 Are you checking out today 您今天可以结帐吗 19 Would you like to check out now 您今天要退房吗 20 Please pay at the cashier s desk over there 请到那边帐台付款 21 If there s anything you need just ring reception 如果您需要什么 就打电话给服务台 22 Because of the bad weather the swimming pool won t be open today 因为天气不好 今天游泳池不开放 23 The phone number of our hotel is 68718888 我们酒店的电话号码是 68718888 24 Please dial 9 before you dial the number 拔号码前请先拔 9 洛川洛川2005 11 29 12 23 第三章 总机 1 ANSWERING INCOMING CALLS 回答打进来的电话 FROM IN HOUSE 住店客人打来 Good morning afternoon evening operator speaking may I help you 您好 这里是总机 能帮您忙吗 FROM OUTSIDE 外线打来 Good morning afternoon evening Mei shi golf club May I help you 您好 美视高尔夫 2 BEFORE TRANSFERRING CALLS 转电话之前 Hold the line please sir madam we ll put you through to Dept guest name 先生 小姐 请您稍等 我帮您接去 部门 接洽 人名 3 WHEN THE PERSON IS SPEAKING ON THE LINE AND YOU CAN T PUT THE CALL THROUGH TO HIM 当电话占线无法转接时 I m sorry sir madam the line is busy would you mind calling back later 很抱歉 先生 小姐 电话占线 请您稍候再打 4 WHEN GUEST SAYS THAT THE LINE TO SOMEWHERE IS ALWAYS BUSY I m sorry to hear that sir madam may I ask him her to call you back when the line is free 很抱歉 先生 小姐 线路畅通后我即刻通知他 她回电给您 I m sorry to hear that sir madam would you mind hinging up and we will call you back when we get through to 对不起 先生 小姐 请您先挂下电话 接通 之后 我们立即转给您 5 TELLING GUEST YOU WILL CALL HIM HER BACK 告诉客人你会尽快回电给他 Would you please hang up sir madam we ll call you back shortly 先生 小姐 请您先挂下电话 我们会很快回电给您 6 ASKING CALLER TO SPEAK MORE SLOWLY 请对方讲慢些 Could you speak more slowly please 对不起 请您讲慢一点儿 好吗 7 ASKING CALLER TO REPEAT 请对方重复一遍 Could you repeat that please 对不起 请您再说一遍好吗 8 ASKING CALLER TO SPEAK LOUDER Could you speak a little louder please 对不起 请您说大声点儿 好吗 9 ASKING FOR CALLER S NAME GUEST S NAME Your name please Who is speaking please The guest s name please 您贵姓 请问客人姓名 10 ASKING FOR THE NUMBER WHICH IS BEING DIALLED What number are you calling please 请问 您拔的号码是什么 11 ASKING FOR THE PLACE WHICH THE CALLER IS CALLING FROM Where are you calling from please 请问您从哪儿打来 12 ASKING TO TRY ANOTHER TIME Could you try again for me please 请您帮我试一次 好吗 13 ASKING FOR CHECKING SOMETHING Could you check it for me please 请您帮我查一下 好吗 14 ASKING FOR WAKE UP TIME Could you give me a wake up please 能给我一个叫醒服务吗 Sure at what time please 好的 请问几点钟叫早 15 ASSURING GUEST OF THE WAKE UP CALL We ll call you tomorrow morning at And good night Mr Ms 我们会在明晨 点叫醒您 晚安 先生 小姐 16 ANNOUNCING A WAKE UP CALL Good morning Mr Ms this is your wake up call have a nice day 早上好 先生 小姐 叫醒服务 祝您一天愉快 17 ASKING FOR THE TYPE OF A CALL May I know if it s a paid call or a collect call May I know if it s a person to person or a station call 请问是自付电话还是受付电话 请问是叫人还是叫号 18 TELLING GUEST COLLECT CALL CAN NOT BE STATION CALL I m afraid that collect call can not be station call would you like to make it a paid call 很抱歉 叫号电话不能受付 自付好吗 19 ASKING A GUEST TO DIAL DIRECTLY FROM ROOM You may call directly from your room sir madam 先生 小姐 您可以从房间直接拨电话出去 20 ASKING GUEST IF HE SHE ACCEPTS A COLLECT CALL Mr Ms There is a collect call from Mr Ms in will you accept the charges 先生 小姐 这里有 先生 小姐从 打来的受付电话 请问您接吗 21 TELLING GUEST HOW TO MAKE DIRECT CALL Please dial 9 first and then dial the country code area code and then the telephone number 请先拨 9 然后是国家代号 地区代号 最后是电话号码 22 TELLING GUEST ABOUT TELEPHONE CALL CHARGES Good morning afternoon evening it s operator speaking have you finished the call to It lasted for minutes and costs we ll add it to your room bill 您好 我是酒店接线员 请问电话打完了吗 共 分钟 钱 我们将会把它加在您的房间 帐单上 23 GUEST ASKING FOR CALL PRICE The price of a call to is per minute 打去 每分钟收费 钱 Is there any special night rate Yes there is a special night rate No there is no a special night rate 请问晚间有特别收费吗 24 GUEST ASKING OPERATOR TO PLACE A CALL Could you please place the call for me 请帮我挂个电话好吗 Sure sir madam the telephone number please 当然 先生 小姐 请问号码是多少 25 WHEN RETURN TO CALLER I m sorry to keep you waiting sir madam 对不起 先生 小姐 让您久等了 26 CALLER ASKING TO PAGE SOMEBODY Would you please page for me 请帮我传呼 好吗 27 TELLING CALLER THE PERSON YOU PAGED DIDN T ANSWER I m afraid she he didn t answer yet 对不起 他 她还没回电话 28 TELLING CALLER YOU ARE GOING TO PAGE SOMEBODY We ll page hold the line please 我们马上传呼 请别挂线 29 WHEN THE PAGED PARTY GETS TO YOU You were paged by sir madam now I ll connect you with him her hold the line please 先生 小姐传呼您 我马上帮您接通 请稍等 30 CALLER ASKING TO LEAVE MESSAGE Certainly your name co name Tel no please Certainly your message please 当然 请问贵姓 当然请问留言是 31 ASSURING CALLER THAT YOU LLGET THE MESSAGE TO THE GUEST We ll make sure that the message will be conveyed to the guest 我们一定会把留言转交给客人 32 TELLING THE GUEST THERE IS A MESSAGE FOR HIM HER Mr Ms here is a message for you and the message is 先生 小姐 这儿有您的留言 33 WHEN CALLER REPORTING EMERGENCE May I know what the matter is so that I could inform the Duty Manager to assist you immediately 请问发生了什么事 我马上通知大堂经理来帮您 34 ANSWERING GUEST S QUESTION ABOUT THE TIME SOMEWHERE ELSE country name is hour behind ahead of Haikou it is am pm in morning afternoon 比海口快 慢 现在是早上 上午 35 TELLING CALLER HE SHE CAN T GET THROUGH TO GUEST S ROOM DIRECTLY I m afraid all calls to guest room must go through the operator 对不起 所有打到客房的电话都要通过我们接线生转 36 WHEN YOU WANT TO SPEAK TO SOMEONE May I speak to please 请问 在吗 37 CALLER GUEST COMPLAINING ABOUT THE LINE The line was bad 线路有故障 The line was noisy 线路有噪音 The voice was too faint to here 声音太轻 听不见 I was cut off in the middle of the call 我讲了一半电话就断了 There was a lot of interference on the line 线路干扰很多 I had a crossed line 电话串线了 38 HANDLING COMPLAINTS I m sorry to hear that sir madam I m sorry for that sir madam I ll let the person in charge know 很抱歉 先生 小姐 我马上通知有关人员 I ll inform the Duty Manager to assist you 我马上通知大堂经理来帮您 来处理 39 COURTESY WORDS Thank you sir madam 谢谢您 先生 小姐 You re welcome sir madam It s my pleasure 不客气 先生 小姐 Yes we ll be glad to help you