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旅游类专业课 第 1 页 共 9 页 河南省2018 年普通高等学校对口招收中等职业学校毕业生考试 旅游类专业课 考生注意 所有答案都要写在答题卡上 写在试题卷上无效 一 选择题 旅游英语 1 10 题 补全对话 11 18 题 阅读理解 19 25 题 餐饮服务与 管理 26 45 题 每小题 2 分 共 90 分 每小题中只有一个选项是正确的 请将正确选 项涂在答题卡上 旅游英语 1 10 题 1 面试 A staff B employee C interview D manager 2 旗帜 A flash B flag C friend D flight 3 散客 A tour guide B tour leader C backpack D individual traveler 4 要求 A renown B request C reply D reason 5 指望 依赖 A be sure B counter C confirm D count on 6 闹市区 A corridor B downtown area C hometown D square 7 遗迹 A remains B riverside C requirement D reservation 旅游类专业课 第 2 页 共 9 页 8 项目 A protect B progress C project D prepare 9 责任 A dirty B duty C dust D delay 10 瓷器 A pottery B plate C porcelain D pot 补全对话 11 18 题 Dialogue 1 G guest W waitress 11 W Good evening madam Welcome to Pony Tea House G I d like to have some Chinese tea But I only know a little about it W Drinking tea properly is good for your health It can refresh you when you feel tired 12 G It sounds great 13 W We offer various kinds of teas including green tea black tea and so on G It is said that Longjing Tea is the best green tea in China I want to have a try today W Would you like your tea strong or light G Light please 14 W All right madam G No thanks W Please wait a moment Your order will be ready very soon A Which one do you prefer B Is there anything else I can do for you C What would you like to drink D What kinds of tea do you offer Dialogue 2 G guide T tourist T Mr Wu It s very kind of you to see us off 15 G It s my pleasure But I m sorry you re leaving so soon T Yes We ve had a delightful time Thank you for everything you ve done for us during our stay here 旅游类专业课 第 3 页 共 9 页 16 G I hope I will be your guide again if I have a chance 17 T Henan is a beautiful place with a long history and a rich culture People are very kind and friendly The food is delicious too I like the place 18 G It s time to check in Wish you a pleasant journey T Thank you See you next time G See you A It s my duty B You re welcome any time C It seems as if you just got here D I m sure 阅读理解 19 25 题 阅读下列短文 并根据文章内容选择最佳答案 将所选答案的序 号填在答题卡上 Passage 1 Do you want to be a good tour guide The best way to success is communication The following rules may help you First it is important to face your guests with a smile because it is a bridge to communicate with each other Your smile makes them happy At the same time they feel they are very important in your heart A smile makes your work easy and enjoyable Second it is necessary to listen to others As a guide sometimes it is more valuable to listen to others than to express yourself No matter what your guests demand or complain be patient and listen carefully before answering You should show them that I know I understand you and your problem I will deal with your problem as soon as possible to console them Third it is important to have a good command of language skills As a guide what you say should be accurate and passionate It makes guests warm and kind Your exxxxxpression should be lively humorous interesting and as attractive as possible Finally pay more attention to your guests Keep your eyes on your guests if they have requested Realize your guests preference in their statements and actions All in all you can build a bridge to communicate with your smile love patience and knowledge May you succeed 19 What s the best title for the passage A How to be a Professional Driver B How to be a Good Waitress C How to be a Good Tour Guide D How to be a Good Manager 旅游类专业课 第 4 页 共 9 页 20 Which of the following is not true A A Smile makes the work complicate B A Smile causes much complaint C A Smile makes people feel them important in your heart D A Smile makes people think you are a manager 21 What s your attitude for dealing with the problem A I don t know how to do it B It s not my duty C Listen carelessly D You should be patient and listen carefully 22 According to the passage which of the following statements is NOT correct A The langue skill makes guests warm and kind B What you say should be impatience C Your exxxxxpression should be with love and knowledge D Your exxxxxpression should be lively and humorous Passage 2 Have you been searching for a steak beyond the ordinary a steak that delights you with every bite The Tender Steak Restaurant will satisfy even the pickiest guest Today the public has become more health conscious seeking organic 有机的 meat and food It is good to know that Tender s head chef John Brown is leading the way in the small farm concept John proudly said Tender has been competing with top chefs around Las Vegas for five and a half years and was named one of the top 10 steakhouses more than once Our credibility 可 信度 depends on using fine ingredients 原料 from the best farms around the world in order to make a big difference A perfect steak depends on many factors When I looked at Tender s menu I was amazed to see the wide variety of their selections Tender not only offered rib eye steak but also four different cuts of rib eye steaks from farms in other countries John continued These farms are raising the cow in a healthy manner That is the best way to go for me personally and that is the reason why I like our farms The chef has to know exactly what he is getting in order to be a better judge of the food 旅游类专业课 第 5 页 共 9 页 23 The Tender Steak Restaurant is aimed at people who A just want ordinary steaks B want to enjoy organic meat C like different kinds of meat D cannot afford expensive meals 24 What does John mainly stress in Paragraphs 2 and 4 A Their healthy ingredients B Their excellent cooking skills C The popularity of the restaurant D The good service of the restaurant 25 Where does the text probably come from A A news report B A research plan C An advertisement D An agriculture magazine 餐饮服务与管理 26 45 题 26 行家认为优质服务的内涵是 A 尊重 热情 B 礼貌 高效 C 规范服务 超常服务 D 顾客满意 员工满意 27 根据餐饮部组织机构设置的原则 一般 1 个上级管理 个下级 A 1 3 B 1 6 C 1 9 D 1 12 28 红葡萄酒和白葡萄酒的斟酒量分别为 A 1 2 1 3 B 1 2 2 3 C 2 3 1 3 D 1 3 2 3 29 下列四种花型中适合做主人位花型的是 A 荷花 B 水仙 C 立鹤 D 折扇 30 生啤又称鲜啤酒或扎啤 其保存期为 A 8 10 天 B 8 12 天 C 4 10 天 D 3 7 天 31 中餐宴会摆台时 公用筷架应摆放在 A 主宾的正上方 B 主人与副主人的正上方 C 副主宾的正上方 D 陪同与副主人的正上方 32 西餐零点摆台中对于主餐叉的摆放 下列描述不正确的是 A 放于装饰盘左侧 B 放于主餐刀右侧 C 距餐台边 2cm D 与装饰盘相距 1cm 旅游类专业课 第 6 页 共 9 页 33 下列两项都属于豫菜代表性名菜的是 A 鲤鱼焙面 脆皮乳猪 B 松鼠鳜鱼 九转大肠 C 牡丹燕菜 汴京烤鸭 D 蟹粉狮子头 扒广肚 34 下列不属于中餐零点摆台用具的是 A 筷架 B 烛台 C 转台 D 汤碗 35 1986 年被中国外交部定位 礼品茶 的茶叶是 A 西湖龙井 B 庐山云雾 C 黄山毛峰 D 安溪铁观音 36 下列属于浓香型白酒的代表是 A 贵州董酒 B 四川剑南春 C 四川泸州老窖 D 山西竹叶青 37 红葡萄酒一般在饮用前 打开 A 一小时 B 半小时 C 20 分钟 D 15 分钟 38 又称 盘子服务 因所有菜肴都需在厨房分盘而得名 A 英式服务 B 美式服务 C 法式服务 D 俄式服务 39 以蔗糖汁或蔗糖浆为原料经发酵和蒸馏加工而成的酒 有时也用糖渣或其他 副产品做原料的酒是 A 朗姆酒 B 白兰地 C 威士忌 D 伏特加 40 酒吧分类中 被称为 English pub 或 Cash pub 的是 A 主酒吧 B 酒廊 C 服务酒吧 D 宴会酒吧 41 鸡尾酒会的吧台设计与冷餐会大致相同 主要的区别是吧台数量 鸡尾酒会 一般是每 人为一个设置标准 A 50 B 60 C 80 D 100 42 一般常用于托运菜点 酒水和盘碟等物品的是 A 圆形托盘 B 方形托盘 C 小型托盘 D 餐车 旅游类专业课 第 7 页 共 9 页 43 在西餐宴会服务流程中 应先斟好 酒 再为客人从右侧上鱼类菜肴 A 红葡萄酒 B 白葡萄酒 C 鸡尾酒 D 白兰地 44 在进行席间服务时 要随时观察每位客人酒水的饮用情况 当客人杯中酒水 剩下 时应及时添加 A 1 2 B 2 3 C 1 4 D 1 3 45 黄酒品种繁多 制法和风味都各有特式 以 出产的最为著名 A 湖南长沙 B 广东番禹 C 浙江绍兴 D 江苏扬州 二 判断题 旅游英语 46 55 题 餐饮服务与管理 56 65 题 每小题 1 分 共 20 分 每小题 A 选项代表正确 B 选项代表错误 请将正确选项涂在答题卡上 46 Peony Swallow Dish is a very famous snack in Kaifeng City 47 As a tour guide you can cheat your guests with merchants 48 The tourist needn t to pay more money if he wants to book the first class 49 All kinds of tea are only produced in the southern part of China 50 A walk in guest is a customer who comes without room booking 51 When a tour guide introduces some goods to guests he must offer the information 52 You may change or stop the journey if you are tired because you are the guide 53 The guide shouldn t ask the guests if they have extra charge before checking out 54 In the hotel Occupied means the room is taking 55 As a tour guide you needn t carry welcome board when you greet the group because they will look for you 56 米香型白酒的代表是桂林三花酒 57 示瓶是斟酒的第一道程序 标志着斟酒服务操作的开始 58 接待日本客人时 可以多选用荷花造型的餐巾折花 59 餐饮部员工在工作时可以佩戴手表和结婚戒指 60 中餐服务过程中 可以在同一个位置给左右的客人斟倒酒水 61 在服务过程中 顾客询问菜式服务员不懂时 应及时说 不知道 旅游类专业课 第 8 页 共 9 页 62 由我国政府宴请来宾时 我国的国旗挂在右边 外国的国旗挂在左边 63 用餐节奏较缓慢 不适合酒店西餐厅使用 欧美各国旅游饭店大多不再使用 的服务方式为法式服务 64 为显示宴会服务的优良 重要宴会要求每上一道菜换一次餐碟 普通宴会的 换碟次数不得少于两次 65 中餐宴会的宴会合同签订后

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