美国卓越绩效评价准则(中英文对照版)

精品文档 1欢迎下载 美国卓越绩效评价准则 中英文对照版 美国卓越绩效评价准则 中英文对照版 1 1 领导领导 评论 0 条 查看 86 次 jackiefengjackiefeng 发表于 2008 12 23 10 13 1 1 LeadershipLeadership 120 120 pts pts 1 1 领导 领导 120120 分 分 TheThe LeadershipLeadership CategoryCategory examinesexamines HOWHOW youryour organizationsorganizations SENIORSENIOR LEADERSLEADERS guideguide andand sustainsustain youryour organization organization AlsoAlso examinedexamined areare youryour organizationsorganizations GOVERNANCEGOVERNANCE andand HOWHOW youryour organizationorganization addressesaddresses itsits ethical ethical legal legal andand communitycommunity responsibilities responsibilities 领导类目检查组织的高层领导者如何引领组织并保持组织可持续发展 也检查组织的 治理以及组织如何确立它的道德的 法律的和社会的责任 1 1Senior1 1Senior Leadership Leadership HowHow dodo youryour seniorsenior leadersleaders lead 70lead 70 pts pts ProcessProcess 1 11 1 高层领导 高层领导者是如何领导的 高层领导 高层领导者是如何领导的 70 分 过程过程 DescribeDescribe HOWHOW SENIORSENIOR LEADERSLEADERS guideguide andand sustainsustain youryour organization organization DescribeDescribe HOWHOW SENIORSENIOR LEADERSLEADERS communicatecommunicate withwith youryour WORKFORCEWORKFORCE andand encourageencourage HIGHHIGH PERFORMANCE PERFORMANCE 说明高层领导者如何引领组织并保持组织可持续发展 说明高层领导者如何与员工沟通并说明高层领导者如何引领组织并保持组织可持续发展 说明高层领导者如何与员工沟通并 鼓励高绩效 鼓励高绩效 WithinWithin youryour response response includeinclude answersanswers toto thethe followingfollowing questions questions 在报告中 要答复以下问题 a a VISIONVISION andand VALUESVALUES a a 愿景和价值观愿景和价值观 1 1 HOWHOW dodo SENIORSENIOR LEADERSLEADERS setset organizationalorganizational VISIONVISION andand VALUES VALUES HOWHOW dodo SENIORSENIOR LEADERSLEADERS DEPLOYDEPLOY youryour organizationorganization VISIONVISION andand VALUESVALUES throughthrough youryour LEADERSHIPLEADERSHIP SYSTEM SYSTEM toto thethe WORKFORCE WORKFORCE toto KEYKEY supplierssuppliers andand PARTNERS PARTNERS andand toto CUSTOMERSCUSTOMERS andand otherother STAKEHOLDERS STAKEHOLDERS asas appropriate appropriate HOWHOW dodo SENIORSENIOR LEADERSLEADERS personalpersonal actionsactions reflectreflect a a commitmentcommitment toto thethe organizationsorganizations VALUES VALUES 1 高层领导者如何确立组织的愿景和价值观 高层领导者如何通过组织的领导系统将 组织的愿景和价值观展开到全体员工 关键供应商和合作伙伴 顾客和其它利益相关者 适用时回答 他们的个人行为如何反映出其对组织价值观的承诺 精品文档 2欢迎下载 2 2 HOWHOW dodo SENIORSENIOR LEADERSLEADERS personallypersonally promotepromote anan organizationalorganizational environmentenvironment thatthat fosters fosters requires requires andand resultsresults inin legallegal andand ETHICALETHICAL BEHAVIOR BEHAVIOR 2 高层领导者如何身体力行地推动一种培育 要求和实现守法行为和道德行为的环境 3 3 HOWHOW dodo SENIORSENIOR LEADERSLEADERS createcreate a a SUSTAINABLESUSTAINABLE organization organization HOWHOW dodo SENIORSENIOR LEADERSLEADERS createcreate anan environmentenvironment forfor organizationalorganizational PERFORMANCEPERFORMANCE improvement improvement thethe accomplishmentaccomplishment ofof youryour MISSIONMISSION andand STRATEGICSTRATEGIC OBJECTIVES INNOVATION OBJECTIVES INNOVATION competitivecompetitive oror rolerole modelmodel PERFORMANCEPERFORMANCE leadership leadership andand organizationalorganizational agility agility HOWHOW dodo theythey createcreate anan environmentenvironment forfor organizationalorganizational andand WORKFORCEWORKFORCE LEARNING LEARNING HOWHOW dodo theythey personallypersonally participateparticipate inin successionsuccession planningplanning andand thethe developmentdevelopment ofof futurefuture organizationalorganizational leaders leaders 3 高层领导者如何创建一个具有可持续性的组织 高层领导者如何创建一种促进绩 效改进 使命和战略目标实现 创新 具有竞争力或领军地位 以及保持敏捷性的环境 如何创建一种组织和员工学习的环境 他们如何亲自参与组织继任计划和培养未来的领导 者 b Communicationb Communication andand OrganizationalOrganizational PERFORMANCEPERFORMANCE b b 沟通和组织绩效沟通和组织绩效 1 1 HOWHOW dodo SENIORSENIOR LEADERSLEADERS communicatecommunicate withwith andand engageengage thethe entireentire WORKFORCE WORKFORCE HOWHOW dodo SENIORSENIOR LEADERSLEADERS encourageencourage frank frank two waytwo way communicationcommunication throughoutthroughout thethe organization organization HOWHOW dodo SENIORSENIOR LEADERSLEADERS communicatecommunicate KEYKEY decisions decisions HOWHOW dodo SENIORSENIOR LEADERSLEADERS taketake anan activeactive rolerole inin rewardreward andand recognitionrecognition programsprograms toto reinforcereinforce HIGHHIGH PERFORMANCEPERFORMANCE andand a a CUSTOMERCUSTOMER andand businessbusiness focus focus 1 高层领导者如何与组织的全体员工沟通并激发他们 高层领导如何鼓励在整个组 织内进行坦诚的 双向的沟通 高层领导是如何就关键决策进行沟通 高层领导者如何在 员工奖励和认可方面担当积极的角色以促进高绩效和强化以顾客和业务为中心 2 2 HOWHOW dodo SENIORSENIOR LEADERSLEADERS createcreate a a focusfocus onon actionaction toto accomplishaccomplish thethe organizationsorganizations objectives objectives improveimprove PERFORMANCE PERFORMANCE andand attainattain itsits VISION VISION WhatWhat PERFORMANCEPERFORMANCE MEASURESMEASURES dodo SENIORSENIOR LEADERSLEADERS regularlyregularly reviewreview toto informinform themthem onon neededneeded actions actions HOWHOW dodo SENIORSENIOR LEADERSLEADERS includeinclude a a focusfocus onon creatingcreating andand balancingbalancing VALUEVALUE forfor CUSTOMERSCUSTOMERS andand otherother STAKEHOLDERSSTAKEHOLDERS inin theirtheir organizationalorganizational PERFORMANCEPERFORMANCE expectations expectations 精品文档 3欢迎下载 2 高层领导者如何确立对行动的重视以完成组织的目标 改进绩效和达成愿景 高 层领导定期评审哪些绩效指标以便采取必要的行动 高层领导者在组织的绩效期望中如何 顾及均衡地为顾客及其他利益相关者创造价值 Notes Notes 注解 注解 N1 N1 OrganizationalOrganizational visionvision 1 1a 1 1 1a 1 shouldshould setset thethe contextcontext forfor strategicstrategic objectivesobjectives andand actionaction plans plans whichwhich areare describeddescribed inin ItemsItems 2 12 1 andand 2 2 2 2 N1 组织的愿景 1 1a 1 应为在条目 2 1 和 2 2 中阐述的战略目标和行动计划设定前提 N2 N2 A A sustainablesustainable organizationorganization 1 1a 3 1 1a 3 isis capablecapable ofof addressingaddressing currentcurrent businessbusiness needsneeds andand possessespossesses thethe agilityagility andand strategicstrategic managementmanagement toto prepareprepare successfullysuccessfully forfor itsits futurefuture businessbusiness andand marketmarket environment environment InIn thisthis context context thethe conceptconcept ofof innovationinnovation includesbothincludesboth technologicaltechnological andand organizationalorganizational innovationinnovation toto succeedsucceed inin thethe future future A A sustainablesustainable organizationorganization alsoalso ensuresensures a a safesafe andand securesecure environmentenvironment forfor thethe workforceworkforce andand otherother keykey stakeholders stakeholders N2 一个可持续性的组织 1 1a 3 有能力处理好当前的业务需要并具备成功应对未来业务和市场环 境的战略管理能力和敏捷性 从整个意义上说 创新的内涵包括未来成功所必需的技术创新和组织创新 一个可持续组织还要确保为员工和其它关键的利益相关者提供一个安全可靠的环境 N3 N3 A A focusfocus onon actionaction 1 1b 2 1 1b 2 considersconsiders thethe workforce workforce thethe workwork systems systems andand thethe hardhard assetsassets ofof yourorganization yourorganization ItIt includesincludes ongoingongoing improvementsimprovements inin productivityproductivity thatthat maymay bebe achievedachieved throughthrough eliminatingeliminating wastewaste oror reducingreducing cyclecycle time time andand itit mightmight useuse techniquestechniques suchsuch asas SixSix SigmaSigma andand Lean Lean ItIt alsoalso includesincludes thethe actionsactions toto accomplishaccomplish youryour organizationorganization strategicstrategic objectives objectives N3 对行动的重视 1 1b 2 考虑了组织的员工 工作系统和固定资产 它不仅包括对生产力的持续 改进 这些改进可以是通过消除废品或减少生产周期来达到 也可导入六西格玛和精益生产等技术 而且 它也包括了为完成组织的战略目标而采取的行动 N4 N4 YourYour organizationalorganizational performanceperformance resultsresults shouldshould bebe reportedreported inin ItemsItems 7 1C7 67 1C7 6 N4 组织绩效的结果应在条目 7 1 7 6 中进行报告 N5 N5 ForFor nonprofitnonprofit organizationsorganizations thatthat relyrely onon volunteersvolunteers toto accomplishaccomplish theirtheir work work responsesresponses toto 1 1b 1 1 1b 1 alsoalso shouldshould discussdiscuss youryour effortsefforts toto communicatecommunicate withwith andand engageengage thethe volunteervolunteer workforce workforce N5 对于那些依靠志愿者来完成工作的非营利组织 在 1 1b 1 的汇报中应包含组织是如何沟通并激 励志愿者的 精品文档 4欢迎下载 1 2Governance1 2Governance andand SocialSocial Responsibilities Responsibilities HowHow dodo youyou governgovern andand addressaddress youryour socialsocial responsibilities 50pts responsibilities 50pts ProcessProcess 1 21 2 治理和社会责任 组织怎样治理和承担社会责任 治理和社会责任 组织怎样治理和承担社会责任 50 分 过程过程 DescribeDescribe youryour organizationorganization s s GOVERNANCEGOVERNANCE system system DescribeDescribe HOWHOW youryour organizationorganization addressesaddresses itsits responsibilitiesresponsibilities toto thethe public public ensuresensures ETHICALETHICAL BEHAVIOR BEHAVIOR andand practicespractices goodgood citizenship citizenship 说明组织的治理系统 说明组织在承担其公共责任 确保道德行为和履行良好公民义说明组织的治理系统 说明组织在承担其公共责任 确保道德行为和履行良好公民义 务方面是如何作为的 务方面是如何作为的 WithinWithin youryour response response includeinclude answersanswers toto thethe followingfollowing questions questions 在报告中 要答复以下问题 a Organizationala Organizational GOVERNANCEGOVERNANCE a a 组织的治理组织的治理 1 1 HOWHOW doesdoes youryour organizationorganization reviewreview andand achieveachieve thethe followingfollowing KEYKEY aspectsaspects ofof youryour GOVERNANCEGOVERNANCE system system 1 组织如何考虑和实现治理系统中的如下这些关键因素 accountabilityaccountability forfor managementsmanagements actionaction 管理层行为的责任归属 fiscalfiscal accountabilityaccountability 财务方面的责任归属 transparencytransparency inin operationsoperations andand selectionselection ofof andand disclosuredisclosure policiespolicies forfor GOVERNANCEGOVERNANCE boardboard members members asas appropriateappropriate 运营的透明性以及治理机构成员选择与公开的政策 适用时回答 independenceindependence inin internalinternal andand externalexternal auditsaudits 内 外部审计的独立性 protectionprotection ofof STAKEHOLDERSTAKEHOLDER andand stockholderstockholder interests interests asas appropriateappropriate 利益相关者和股东利益的保护 适用时回答 精品文档 5欢迎下载 2 2 HOWHOW dodo youyou evaluateevaluate thethe PERFORMANCEPERFORMANCE ofof youryour SENIORSENIOR LEADERS LEADERS includingincluding thethe chiefchief executive executive HOWHOW dodo youyou evaluateevaluate thethe PERFORMANCEPERFORMANCE ofof membersmembers ofof youryour GOVERNANCEGOVERNANCE board board asas appropriate appropriate HOWHOW dodo SENIORSENIOR LEADERSLEADERS andand youryour GOVERNANCEGOVERNANCE boardboard useuse thesethese PERFORMANCEPERFORMANCE reviewsreviews toto furtherfurther developdevelop andand toto improveimprove bothboth theirtheir personalpersonal leadershipleadership EFFECTIVENESSEFFECTIVENESS andand thatthat ofof youryour boardboard andand LEADERSHIPSYSTEM LEADERSHIPSYSTEM asas appropriate appropriate 2 如何评价包括最高行政领导在内的高层领导者的绩效 如何评价治理机构成员的 绩效 适用时回答 高层领导者和治理机构如何运用这些绩效评审结果来促进组织的进 一步发展 改进自身及治理机构和领导系统的领导有效性 适用时回答 b Legalb Legal andand ETHICALETHICAL BEHAVIORBEHAVIOR b b 法律和道德行为法律和道德行为 1 1 HOWHOW dodo youyou addressaddress anyany adverseadverse impactsimpacts onon societysociety ofof youryour products products services services andand operations operations HOWHOW dodo youyou anticipateanticipate publicpublic concernsconcerns withwith currentcurrent andand futurefuture products products services services andand operations operations HOWHOW dodo youyou prepareprepare forfor thesethese concernsconcerns inin a a proactiveproactive manner manner includingincluding usingusing resource sustainingresource sustaining PROCESSES PROCESSES asas appropriate appropriate WhatWhat areare youryour KEYKEY compliancecompliance PROCESSES MEASURES PROCESSES MEASURES andand GOALSGOALS forfor achievingachieving andand surpassingsurpassing regulatoryregulatory andand legallegal requirements requirements asas appropriate appropriate WhatWhat areare youryour KEYKEY PROCESSES MEASURES PROCESSES MEASURES andand GOALSGOALS forfor addressingaddressing risksrisks associatedassociated withwith youryour products products services services andand operations operations 1 组织如何处理产品 服务和运营给社会带来的任何不良影响 组织如何预测公众 对当前和未来的产品 服务和运营的隐忧 组织如何以一种主动的方式来应对这些隐忧 包括采用资源可持续利用的过程 适用时回答 为达到或超过法律法规的要求 组织实 施的关键过程 测量指标和目标是什么 适用时回答 在应对组织的产品 服务和运营 的相关风险方面 组织的关键过程 测量指标和目标是什么 2 2 HOWHOW doesdoes youryour organizationorganization promotepromote andand ensureensure ETHICALETHICAL BEHAVIORBEHAVIOR inin allall youryour interactions interactions WhatWhat areare youryour KEYKEY PROCESSESPROCESSES andand MEASURESMEASURES oror INDICATORSINDICATORS forfor enablingenabling andand monitoringmonitoring ETHICALETHICAL BEHAVIORBEHAVIOR inin youryour GOVERNANCEGOVERNANCE structure structure throughoutthroughout youryour organization organization andand inin interactionsinteractions withwith CUSTOMERS CUSTOMERS PARTNERS PARTNERS andand otherother STAKESTAKE HOLDERS HOLDERS HOWHOW dodo youyou monitormonitor andand respondrespond toto breachesbreaches ofof ETHICALETHICAL BEHAVIOR BEHAVIOR 精品文档 6欢迎下载 2 组织如何倡导并确保在所有的交往中的道德行为 组织用以推动并监测在治理结 构 整个组织内部以及在与顾客 合作伙伴及其它利益相关者的交往中的道德行为的关键 过程 测量指标是什么 组织如何监控和处理违反道德的行为 c Supportc Support ofof KEYKEY CommunitiesCommunities c c 对关键社区的支持对关键社区的支持 HOWHOW doesdoes youryour organizationorganization activelyactively supportsupport andand strengthenstrengthen youryour KEYKEY communities communities HOWHOW dodo youyou identifyidentify KEYKEY communitiescommunities andand determinedetermine areasareas ofof emphasisemphasis forfor organizationalorganizational involvementinvolvement andand support support WhatWhat areare youryour KEYKEY communities communities HOWHOW dodo youryour SENIORSENIOR LEADERS LEADERS inin concertconcert withwith youryour WORKFORCE WORKFORCE contributecontribute toto improvingimproving thesethese communities communities 组织如何积极地支持和强化关键的社区 如何确定关键的社区并决定组织参与和支持的重 点领域 组织的关键社区都有哪些 高层领导者和员工如何为这些社区的改进做出贡献 Notes Notes 注解 注解 N1 N1 SocietalSocietal responsibilitiesresponsibilities inin areasareas criticalcritical toto youryour organizationsorganizations ongoingongoing successsuccess alsoalso shouldshould bebe addresseaddresse inin StrategyStrategy DevelopmentDevelopment Item Item 2 1 2 1 andand inin ProcessProcess ManagementManagement Category Category 6 6 KeyKey results results suchsuch asas resultsresults ofof regulatoryregulatory andand legallegal compliancecompliance including including thethe resultsresults ofof mandatedmandated financialfinancial audits audits environmentalenvironmental improvementsimprovements throughthrough useuse ofof greengreen technologytechnology otherother means means oror conservationconservation activities activities shouldshould bebe reportedreported asas LeadershipLeadership Outcomes ItemOutcomes Item 7 6 7 6 N1 对于能影响组织持续成功至关重要的那些领域中的社会责任 也应该在战略制定 条目 2 1 和 过程管理 类目 6 中予以阐述 诸如符合法律法规的结果 包括强制性的财务审计结果 采用 绿色 技术或其它方式 或通过资源保护取得的改善环境的结果等 这些关键结果都应在 领导结果 条目 7 6 中予以报告 N2 N2 TransparencyTransparency inin operationsoperations ofof youryour governancegovernance boardboard 1 2a 1 1 2a 1 shouldshould includeinclude youryour internalinternal controlscontrols onon governancegovernance processes processes ForFor somesome nonprofitnonprofit organizations organizations a a externalexternal advisoryadvisory boardboard maymay provideprovide somesome oror allall ofof thethe governancegovernance boardboard functions functions ForFor thosethose nonprofitnonprofit organizationsorganizations thatthat serveserve asas stewardsstewards ofof publicpublic funds funds stewardshipstewardship ofof thosethose fundsfunds andand transparencytransparency inin operationsoperations areare areasareas ofof emphasis emphasis 精品文档 7欢迎下载 N2 治理机构运营的透明性 1 2a 1 应包括对治理过程的内部控制 对于一些非营利组织 外部顾 问委员会可以提供部分或全部的治理机构职能 对于那些管理公共基金服务的非营利组织 基金服务和运 营的透明性是重点的领域 N3 N3 LeadershipLeadership performanceperformance evaluationevaluation 1 2a 2 1 2a 2 mightmight bebe supportedsupported byby peerpeer reviews reviews formalformal performanceperformance managementmanagement reviewsreviews 5 1b 5 1b andand formalformal oror informalinformal workforceworkforce andand otherother stakeholderstakeholder feedbackfeedback andand surveys surveys ForFor somesome nonprofitnonprofit andand governmentgovernment organizations externalorganizations external advisoryadvisory boardsboards mightmight evaluateevaluate thethe performanceperformance ofof seniorsenior leadersleaders andand thethe governancegovernance board board N3 领导绩效评价 1 2a 2 可依据同行评审 正式的绩效管理评审 5 1b 正式或非正式的员工 和其它利益相关者的反馈和调查 对一些非营利和政府组织 也可请外部的顾问组来评价高层领导者和治 理机构的绩效 N4 N4 MeasuresMeasures oror indicatorsindicators ofof ethicalethical behaviorbehavior 1 2b 2 1 2b 2 mightmight includeinclude thethe percentagepercentage ofof independentindependent boardboard members members measuresmeasures ofof relationshipsrelationships withwith stockholderstockholder andand nonstockholdernonstockholder constituencies constituencies instancesinstances ofof ethicalethical conductconduct breachesbreaches andand responses responses surveysurvey resultsresults onon workforceworkforce perceptionsperceptions ofof organizationalorganizational ethics ethics ethicsethics hotlinehotline use use andand resultsresults ofof ethicsethics reviewsreviews andand audits Theyaudits They alsoalso mightmight includeinclude evidenceevidence thatthat policies policies workforceworkforce training training andand monitoringmonitoring systemssystems areare inin placeplace withwith respectrespect toto conflictsconflicts ofof interestinterest andand properproper useuse ofof funds funds N4 道德行为的测量项目和指标 1 2b 2 可包括独立董事的百分比 与股东及非股东群体关系的指 标 违反道德行为及做出处理的例子 员工对组织道德观认知的调查结果 道德热线的使用情况 以及道 德审查审核的结果 这些指标也包括这样的证据 证明组织有合适的政策 人员培训 监测系统来处理利 益冲突和合理使用资金 N5 AreasN5 Areas ofof communitycommunity supportsupport appropriateappropriate forfor inclusioninclusion inin 1 2c1 2c mightmight includeinclude youryour effortsefforts toto strengthenstrengthen locallocal communitycommunity services services education education andand health health thethe environment environment includingincluding collaborativecollaborative activitiesactivities toto conserveconserve thethe environmentenvironment oror naturalnatural resources resources andand practicespractices ofof trade trade business business oror professionalprofessional associations associations N5 1 2c 中的社区支持 可包括为改进当地社区的服务 教育 医疗 环境 包括保护环境或自然 资源的合作活动 贸易 经营 专业社团方面做出的努力 N6 N6 TheThe healthhealth andand safetysafety ofof youryour workforceworkforce areare notnot addressedaddressed inin ItemItem 1 2 1 2 youyou sho