安全领导力基础-Foundation-for-Safety-Leadership PPT课件

FoundationsforSafetyLeadership Goal Introduceyouto5criticalsafetyleadershipskillsyoucanusetoimprovesafetyclimateandsafetyoutcomesonthejobsite LearningObjectives Bytheendofthismodulestudentswillbeableto ExplainwhysafetyleadershipisimportantDescribe5skillsofsafetyleadersDiscusshowtoapplysafetyleadershipskillsonthejobsite Whattypesofthingsdoineffectiveleadersdo Whattypesofthingsdoeffectiveleadersdo WhoareSafetyLeaders ForemenExperiencedworkersTrainees apprenticesSuperintendentsOwnersAnyone Everyone SafetyLeaders SafetyLeaders SafetyPrograms Policies SafetyClimate SafetyIncidents SafetyLeadersStrengthenJobsiteSafetyClimate Howwellacompany spolicies procedures andpracticesareactuallyimplementedonthejobsite DirectCosts MedicaltreatmentLostwagesSickpayDamagetoproductorequipmentHigherinsurancepremiums IndirectCosts DisabilityShorterlifeexpectancyFamilyandco workersufferingLostproductivityHiringcostsDiminishedcompanyreputationDeath BenefitsofEffectiveSafetyLeadership IncreasedmoraleIncreasedteamworkPositivesafetyclimateReducedhazardsSaferworkpractices FewerinjuriesandfatalitiesBetterbusinessreputationMoreproductiveandbetterqualityOthers Safetyleaderisdefinedas Apersonwhohasthecouragetodemonstratethats hevaluessafetybyworkingandcommunicatingwithteammemberstoidentifyandlimithazardoussituationseveninthepresenceofotherjobpressuressuchasschedulingandcosts 5LEADERshipSkills LeadsbyexampleEngagesandempowersteammembersActivelylistensandpracticesthree waycommunicationDEvelopsteammembersthroughteaching coaching feedbackRecognizesteammembersforajobwelldone HowtoLeadbyExample HaveapositiveattitudeaboutsafetyEstablishsafetyasacorevalueSethighexpectationsforsafetySharesafetyvisionwiththeteam Walkthetalk ReinforcetheideathateveryoneownssafetyLeadup HowtoEngageandEmpowerTeamMembers ExplainwhysafetyiscriticaltogettingthejobdoneEngageteammembersinsafetydecision makingConductdailymorningsafetyhuddlesandjointworker managementwalk aroundsthroughouttheworkdayEmpowerteammemberstoReportsafetyconcerns injuriesandnearmissesReportorfixhazardsorunsafesituations HowtoActivelylistenandPractice3 wayCommunication Activelylisten TreatteammemberswithrespectwhentheyarespeakingPayattentiontonon verbalcuessuchasbodylanguageandeyecontactListentohearwhatisbeingsaidvs tocomeupwitharesponse Askclarifyingquestions HowtoActivelyListenandPractice3 wayCommunication cont d Practice3 waycommunication Makesureyouhavelistener sattentionBedirectandconciseAskteammembertorepeatmessageClarifyanymisunderstandings HowToDevelopTeamMembersthroughTeaching Coaching andFeedback Teach coach HowToDevelopTeamMembersthroughTeaching Coaching andFeedback cont d UsetheFISTPrinciple DescribetheFACTSExplaintheIMPACTProvideSUGGESTIONSBeTIMELY HowtoRecognizeTeamMembersforaJobWellDone GiverecognitionseparatelyfromothertypesoffeedbackRegularlygivepraiseinprivateBespecificaboutwhyyouarepraisingthepersonGivepraisepublicallyifthepersoniscomfortablewithit FoundationsforSafetyLeadership FSL ScenarioActivities AnalyzewhethercharactersusedthesafetyleadershipskillsDiscusswhatcouldhavebeendonebetter ScenarioStructure SituationOutcomeAOutcomeBFirstletterofcharacter snamebasedonjobposition StanisaSuperintendentFrankisaForemanEmilioisanExperiencedworkerTiaisaTrainee apprentice SkillsandActionsTable JobssiteandGeneralContractor JobsiteSix storymixedusebuilding 1stfloorcommercial NorthCarolina12 14monthprojectBeganinJanuary scenariosstartinJuly GeneralContractorAmericanMasterBuilders AMB Inc 50 AMBemployees50 specialtysubs30 50workersonsiteatanyonetimeUnionandnon union 3 4 2 5 6 1 7 ScenarioMainMenu Falls 1 CoverUp Situation Situation CoverUp OutcomeA OutcomeA CoverUp DiscussionQuestions OutcomeA WhatwentwrongthatcausedthemiscommunicationbetweenFrankandTia Whichleadershipskill s couldFrankhaveusedtoavoidthemiscommunicationandtreatTiawithrespect CoverUp OutcomeB OutcomeB CoverUp DiscussionQuestions OutcomeB Whichofthe5leadershipskill s didFrankdisplayinthisending HowdoyouthinkTiawillrespondtoFrankinthefuturewhenheaskshertodosomething CoverUp Situation KeyPoints Thereisalargeholeintheplywoodfloorcausingafallhazard Stan AMBsuperintendentasksFrankAMB sforemantotakecareofit CoverUp OutcomeA KeyPoints FranktellsTia atrainee apprenticetocoverthehole Tiadecidestotakecareofitin15minutessoshecanfinishwhatshe sdoingandnotdelayotherworkers Twodrywallinstallersalmostfallintothehole FrankyellsatTiafornotimmediatelydoingwhathe dasked Tiafeelshumiliated Shedidnotrealizehewantedhertodropeverythingtocoverthehole CoverUp DiscussionQuestions OutcomeA WhatwentwrongthatcausedthemiscommunicationbetweenFrankandTia Whichleadershipskill s couldFrankhaveusedtoavoidthemiscommunicationandtreatTiawithrespect CoverUp OutcomeB KeyPoints FranktellsTia atrainee apprenticetocovertheholeimmediately Hegivesherdetailedinstructionsonhowhewantshertodoit includingtyingoff FrankasksTiatorepeathisinstructions Tiafollowshisexactinstructions FrankthanksTia Twodrywallinstallersarepreventedfromfallinginthehole CoverUp DiscussionQuestions OutcomeB Whichofthe5leadershipskill s didFrankdisplayinthisending HowdoyouthinkTiawillrespondtoFrankinthefuturewhenheaskshertodosomething CoverUp Situation RolePlayActivity Situation CoverUp OutcomeA PleaseroleplaytheconversationwhereFranktellsTia orTio tocoverthehole DONOTuseanyofthe5leadershipskills DiscussionQuestionsforOutcomeAFrank whatdidyousaytoTia Tio Whatcouldgowronginasituationlikethis FromTia Tio sstandpoint whatcouldFrankhavedonebetter CoverUp OutcomeB ThistimedotheroleplaywithFrankPracticing3 wayCommunicationandRecognizingTeamMembersforaJobWellDone DiscussionQuestionsforOutcomeBFrank inwhatwaydidtheconversationfeeldifferentwhenyouusedtheleadershipskills Tia Tio describethedifferencefromyourperspective HowdidyoufeelwhenFrankrecognizedyouforajobwelldone HeatStress 2 It sTooHotVideo Situation Situation It sTooHotVideo OutcomeA OutcomeA It sTooHot DiscussionQuestions OutcomeA WhatdoyouthinkofthewayFrancohandledthissituation Whichofthe5leadershipskillsdidFrancodisplayornotdisplay It sTooHotVideo OutcomeB OutcomeB It sTooHot DiscussionQuestions OutcomeB WhatleadershipskillsdiduseFrancothistime Describehiscommunicationstyleandhowitwasdifferentfromthefirstending It sTooHot Situation KeyPoints Franco aforeman seesEmilio anexperiencedworker pouringwateroverhisheadandsweatingprofuselyandsuspectsEmiliomayhaveheatexhaustion HeshoutstoEmiliothathe llcomedownandwalkhimtothetrailersohecanrest getsomethingtoeatanddrinkandgetoutofthesun It sTooHot OutcomeA KeyPoints Emiliogoestothetrailerandgetssomethingtoeatanddrink Heseesit s2 00anddecidestogobacktowork Onceoutsideheisovercomewithnausea Hiskneebucklesandhedropstotheground Francoseesthis runsover andremindsEmiliothathetoldhimtostayinthetrailerfortherestofthedayandthatheshouldhavelistenedtohisinstructions It sTooHot DiscussionQuestions OutcomeA WhatdoyouthinkofthewayFrancohandledthissituation Whichofthe5leadershipskillsdidFrancodisplayornotdisplay It sTooHot OutcomeB KeyPoints AfterFrancotellsEmiliowhatheexpectshimtodo heaskshimtorepeathisinstructions Emiliorepeatsthembutheleavesoutthepartaboutstayinginthetrailerfortherestoftheday becausehewantstofinishwhathewasdoing Francocorrectshimandsaysthathisonlyjobtodayistogetbetterfortomorrowandthathe llhaveanothercrewmemberfinish up It sTooHot DiscussionQuestions OutcomeB WhatleadershipskillsdidFrancousethistime Describehiscommunicationstyleandhowitwasdifferentfromthefirstending It sTooHot Situation Video Situation It sTooHot OutcomeA RoleplaytheconversationwhereFrancotellsEmiliowhatheexpectshimtodonext DONOTuseanyof5leadershipskills DiscussionQuestionsforOutcomeAFranco whatdidyousaytoEmilo Whatdidorcouldgowrongbycommunicatingthatway Emilio whatcouldFrancohavedonebetter It sTooHot OutcomeB ThistimehaveFrancousing3 waycommunicationandleadingbyexamplewhenspeakingwithEmilio DiscussionQuestionsforOutcomeBFranco howdidyouusetheleadershipskills Emilio describethedifferencebetweenthefirstandsecondendingfromyourperspectiveandhowitmayaffectwhatyoudo Falls Struckby andCaught inBetween 3 ToCheckSituation Video Situation ToCheckDiscussionQuestions Situation WhatdoyouthinkaboutErikabringingupherconcernabouttheroofingsubcontractorduringthesafetyhuddle WhatdoyouthinkFinnwilldo ToCheckOutcomeA Video OutcomeA ToCheckDiscussionQuestions OutcomeA WhatdoyouthinkofhowFinnhandledthissituation Whichofthe5leadershipskillsdidFinndemonstrate ornot WhatconsequencesmighttherebefromFinn slackofleadershipbehaviorbothonthesiteintermsofsafetyoutcomesandalsoduringsubsequentsafetyhuddles ToCheckOutcomeB Video OutcomeB ToCheckDiscussionQuestions OutcomeB WhatdoyouthinkofhowFinnhandledthesituationthistime Intermsoftheleadershipskills describehowitwasdifferentfromthefirstending ToCheckSituation KeyPoints Finnandhiscrewareintheirdailysafetyhuddlediscussingtheday stasksFinnasksifanyonehasanythingtodiscuss Erikasaysshe sconcernedaboutthetiebacks She sheardTJ sRoofinghadbeenundoingthem ToCheckDiscussionQuestions Situation WhatdoyouthinkaboutErikabringingupherconcernabouttheroofingsubcontractorduringthesafetyhuddle WhatdoyouthinkFinnwilldo ToCheckOutcomeA KeyPoints FinnthanksErikaforlettinghimknowandthetellsthemit stimetogettowork Erikainspectsthetiebacksandnoticesoneisn tsecure Shefixesitbeforestartingwork ToCheckDiscussionQuestions OutcomeA WhatdoyouthinkabouthowFinnhandledthissituation Whichofthe5leadershipskillsdidFinndemonstrate ornot WhatconsequencesmighttherebefromFinn slackofleadershipintermsofsafetyoutcomesandalsoduringsubsequentsafetyhuddles ToCheckOutcomeB KeyPoints Finnissurprisedandasksifothershaveseenorheardthesamething Enzo saysyes Finnthankshiscrewforpayingattentiontohazardsandforspeakingup Hethenspeakstothesubcontractorabouthisconcernsandsayshewon tlethiscrewgoontothissiteunlesstiebacksaresecure Thesubcontractorgetsdefensivebutgathershisworkersandtellsthemnevertountieanysuspendedscaffoldtiebacksorlifelinesandiftheyeverseeanythatareunsecuredtellhimsohecanmakesuretheproblemisimmediatelyfixed ToCheckDiscussionQuestions OutcomeB WhatdoyouthinkofhowFinnhandledthesituationthistime Describehowitwasdifferentfromthefirstendingspecificallyfocusingonwhichofthe5leadershipskillsFinndisplayed ToCheckSituation Situation ToCheckOutcomeA Withoutusinganyoftheleadershipskills roleplayhowFinnmightrespondtoErika s orErik concerns DONOTuseanyofthe5leadershipskills DiscussionQuestionsforOutcomeAWhatdidFinnsaytoErika HowdidErika Erik respond Inwhatway s mightFinn sresponseaffecttherestoftheteam ToCheckOutcomeB ThistimehaveFinnrespondtoErika s orErik concernsbyusinganumberoftheleadershipskillsincludingleadingbyexample activelistening recognizinghisteammembers DiscussionQuestionsforOutcomeBWhatdidFinnsaytoErikathistime Erika Erik howmightFinn sresponseeffectyourfuturebehavior Whatabouttherestoftheteam ErgonomicsandElectrocution 4 GimmeSpaceSituation Video Situation GimmeSpaceDiscussionQuestions Situation Keepinginmindthe5leadershipskills givenhisroleasasuperintendent whatdoyouthinkSimonshoulddo GimmeSpaceOutcomeA OutcomeA GimmeSpaceDiscussionQuestions OutcomeA WhatareyourthoughtsabouthowSimonhandledthissituation GimmeSpaceOutcomeB OutcomeB GimmeSpaceDiscussionQuestions OutcomeB WhatleadershipskillsdidSimondemonstrateinthisendingcomparedtotheearlierone Whatcanbedonefromaleadershipperspectivetoensurethatworkersfeelcomfortablebringingupsafetyissues GimmeSpaceSituation KeyPoints Simonchecksonhiscrewandasksthemiftheyneedanythingtocompletetheirwork AtfirstnoonecommentsandthenTedsayseverythingisfine Simonnoticesthattheotherworkersaren tlookingathim GimmeSpaceDiscussionQuestions Situation Keepinginmindthe5leadershipskills givenhisroleasasuperintendent whatdoyouthinkSimonshoulddoatthispoint GimmeSpaceOutcomeA KeyPoints Simondisregardsthelackofeyecontact Hetellsthemtolethimknowiftheyneedanythingandheleaves GimmeSpaceRevealthediscussionquestions DiscussionQuestions OutcomeA WhatareyourthoughtsabouthowSimonhandledthissituation GimmeSpaceOutcomeB KeyPoints RatherthantakingTed swordforit Simonaskshiscrewtowalkhimthroughthetasksandsafetyissuesfortheday Fredpointsoutthatbecauseofthetightspace itwillbedifficultforthemtousealaddertobeabletoinsulatethecopperpipesintheceiling Simonthanksthecrewforidentifyingissuesaheadoftime Heandtheentirecrewdiscussthesituationandtogethertheycomeupwithagoodsolution GimmeSpaceDiscussionQuestions DiscussionQuestions OutcomeB WhatleadershipskillsdidSimondemonstrateinthisendingcomparedtotheearlierone Whatcanbedonefromaleadershipperspectivetoensurethatworkersfeelcomfortablebringingupsafetyissues GimmeSpaceSituation Situation GimmeSpaceOutcomeA RoleplaytheconversationbetweenSimonandTedinwhichSimonrespondstoTed sstatementthateverythingisfine DONOTuseanyoftheleadershipskills DiscussionQuestionsforOutcomeAHowdidSimonrespondtoTedsayingeverythingwasOK WhatwasTed sreaction GimmeSpaceOutcomeB ThistimehaveSimondiscussthesituationwithFredandtheothersusingtheleadershipskillssuchasactivelistening engagingandempoweringhisworkers andrecognizingthemforidentifyingahazardoussituation DiscussionQuestionsforOutcomeBInwhatwayswasSimon sresponsedifferentthistime WhatwasTed sreaction StruckBy 5 RightToolSituation Video Situation RightToolDiscussionQuestions Situation WhatareyourthoughtsabouthowFeliciahandledthissituation WasEricdemonstratingsafetyleadership Whyorwhynot RightToolOutcomeA Video OutcomeA RightToolDiscussionQuestions OutcomeA WhatsafetyleadershipskillsmightTylerusetohelpEric hisforeman Howlikelyisitthatatrainee apprenticewouldapproachhisforemanwhens heobservesanunsafesituationorpractice Whatcantheforemandotoencourageit RightToolOutcomeB Video OutcomeB RightToolDiscussionQuestions OutcomeB WhatareyourthoughtsonhowTylerhandledthesituation Washedemonstratingsafetyleadership WhataboutEric sresponsetoTyler WhatleadershipskillsdidFeliciademonstrateinthisending RightToolSituation KeyPoints FeliciaseesEricusinganopenendedwrenchratherthanasafertooltotightenboltsonaledgerboard ShetellsEricheneedstofindandtousetherighttooltofinishthejob Ericlooksinthegangbox doesn tfindaratchetorboxwrench sohedecidestocontinueusingtheopen endedwrench RightToolDiscussionQuestions Situation WhatareyourthoughtsabouthowFeliciahandledthissituation WasEricdemonstratingsafetyleadership Whyorwhynot RightToolOutcomeA KeyPoints TyleroverhearsFeliciaspeakingwithEricaboutusingtherightandsafetytoolforthejobhe sdoingTylermutterstohimselfthatEricalwaystalksaboutworkingsafelybutitlookslikehedoesn treallymeanit RightToolRevealtheDiscussionQuestionsOutcomeA RightToolDiscussionQuestions OutcomeA WhatsafetyleadershipskillsmightTylerusetohelpEric hisforeman Howlikelyisitthatatrainee apprenticewouldapproachhisforemanwhens heobservesanunsafesituationorpractice Whatcantheforemandotoencourageit RightToolOutcomeB KeyPoints TylerfindsratchetforErictouse FelicianoticestheinteractionandlaterthanksTylerforhisextraeffort andasksifshecanmentionitatthenextsafetyhuddle Tylerdoesn twanttobesingledout butisgladtoknowsheappreciateshisactionstomakeEricsafer FeliciatellsTylershewillspeakwithEricabouttheimportanceofleadingbyexample RightToolRevealtheDiscussionQuestionsOutcomeB RightToolDiscussionQuestions OutcomeB WhatareyourthoughtsonhowTylerhandledthesituation Washedemonstratingsafetyleadership WhataboutEric sresponsetoTyler WhatleadershipskillsdidFeliciademonstrateinthisending RightToolSituation Situation Tyler Tyler atrainee overhearstheconversationbetweenFeliciaandEricandnoticesthatEriccontinuestousethewrench RightToolOutcome UsingtheleadershipskillLeadingbyExample roleplaythesituationassumingtherolesofTyler thetraineewhojustwitnessedtheinteraction andEric DiscussionQuestionsWhatdidTylersayandwhatwasEric sresponse Howlikelyisitthatatrainee apprenticewouldapproachhisforemanwhens heobservesanunsafesituationorpractice Whatcantheforemandotoencourageit DoWeHaveTo FallsandStruckby 6 DoWeHaveToSituation Video Situation DoWeHaveTo DiscussionQuestions Situation Keepinginmindthefiveleadershipskills whatdoyouthinkFloydshoulddo DoWeHaveto OutcomeA Video OutcomeA DoWeHaveToDiscussionQuestions OutcomeA WhatareyourthoughtsonhowFloydhandledthissituation Whichsafetyleadershipskillsdidordidhenotdemonstrate WhatmessageisFloydsendingtoEd TinaandTomaboutthevalueofsafety DoWeHaveToOutcomeB Video OutcomeB DoWeHaveTo DiscussionQuestions OutcomeB WhatdoyouthinkofthewayFloydhandledthesituationthistime Whichoftheleadershipskillsdidhedemonstrate DoWeHaveTo Situation KeyPoints Edandhiscrew TinaandTomwhoarebothtraineesareloadingmaterialsintoasuspendedscaffold FloydasksEdifthey veinspectedtherigging Edsnapsbackthattheycheckedinthemorningandit sprobably120degreesontheroof DoWeHaveTo DiscussionQuestions Situation Keepinginmindthefiveleadershipskills whatdoyouthinkFloydshoulddo DoWeHaveTo OutcomeA KeyPoints Floydshrugssayingthatonecheckisprobablyok Edandhiscrewhurriestoloadtheirmaterialsandfinishworktofinishearly At4feetofftheground therigginggiveswayandthescaffoldtipstakingthecrewandmaterialswithit Noonewashurt butitwillcostthecompanytimeandmoney DoWeHaveTo RevealDiscussionQuestionsOutcomeA DoWeHaveTo DiscussionQuestions OutcomeA WhatareyourthoughtsonhowFloydhandledthissituation Whichsafetyleadershipskillsdidordidhenotdemonstrate WhatmessageisFloydsendingtoEd TinaandTomaboutthevalueofsafety DoWeHaveTo OutcomeB KeyPoints FloydwondersifEdandhiscrewunderstandsaferiggingprocedures Floydinsistsall3ofthemgototherooftochecktherigging Oncethere theytellFloydthattheyactuallydon tknowthecorrectprocedures FloydthanksEdforbeinghonestandtellinghim Hetellsthemhowtodoitandhasthemdemonstrate DoWeHaveTo RevealDiscussionQuestionsOutcomeB DoWeHaveTo DiscussionQuestions OutcomeB WhatdoyouthinkofthewayFloydhandledthesituationthistime Whichoftheleadershipskillsdidhedemonstrate DoWeHaveTo Situation Situation DoWeHaveTo OutcomeA RoleplaytheconversationbetweenFloydandEdwithoutusinganyoftheleadershipskills DONOTuseanyofthe5leadershipskills DiscussionQuestionsforOutcomeAFloyd whatdidyousaytoEd 2 Ed whatwasyourresponse DoWeHaveTo OutcomeB Thistime roleplaytheconversationbetweenFloydandEdwhereFloydapplieshisleadershipskillsincludingLeadingbyex