hotel常用词汇.doc

服务台常用词汇management 经营、管理market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房per thousand 千分之spare (形)多余的postpone (动)延期cancel (动)取消travellers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房per cent 百分之reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 电讯服务operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram 普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线。The line is busy(engaged) 占线。send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard 交换台central exchange 电话总局The connection is bad. 听不清。express telegram 加快电报special despatch 专电registered fee 挂号邮资postcard 明信片 客房设备、用品escalator 自动楼梯bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall_plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting_room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器desk 问讯处reception office接待室hotel register旅客登记簿registration form登记表newsstand售报处postal service邮局服务处shop小卖部bar酒吧间lounge休息厅roof garden屋顶花园billiard-room球房dining-room, dining hall餐厅mens room男盥洗室ladies room女盥洗室cloak-room存衣处basement地下室cellar地窖broom closet杂物室room number房间号码room key房间钥匙suite一套房间single room单人房间double room双人房间sitting-room, living-room起居室sofa, settee长沙发easy chair安乐椅armchair扶手椅wicker chair藤椅folding chair叠椅swivel chair转椅rocking chair摇椅stool凳子stool凳子bench条凳tea table茶几desk书桌bookcase书橱bookshelf书架wardrobe衣柜built-in wardrobe, closet壁橱chest of drawers五斗橱screen屏风hat rack帽架rug小地毯carpet大地毯single bed单人床double bed双人床twin beds成对床mattress褥子quilt被blanket毯子sheet床单bedspread床罩cotton terry blanket毛巾被pillow枕头pillow枕头pillowcase枕套mat席cushion垫子bathroom浴室bath tub浴盆shower bath, shower淋浴cold and hot water taps冷热自来水龙头sprinkle-nozzle, (shower) nozzle喷头dressingtable梳妆台mirror镜子washbasin洗脸盆towel毛巾toilet, lavatory, washroom卫生间water closet, W.C.厕所；抽水马桶toilet roll, toilet paper卫生纸bath towel浴巾bathrobe浴衣towel rail, towel rack毛巾架sponge海绵waste-paper basket废纸篓thermometer温度计balcony阳台balcony阳台sash window上下开关窗shutters百叶窗transom, transom window气窗curtain窗帘lace curtain挑花窗帘windowsill窗台air-conditioned有空调设备的radiator暖气片central heating暖气ashtray烟灰碟smoking set烟具electric fan电扇chandelier, pendant lamp吊灯fluorescent lamp日光灯desk lamp台灯bedside lamp床头灯floor lamp落地灯wall lamp壁灯lampshade灯罩bulb holder灯头bulb灯泡screw-type bulb罗口灯泡bayonet-type bulb卡口灯泡frosted bulb磨砂灯泡opal bulb, opaque bulb乳白灯泡switch开关socket插座plug插头telephone电话electric iron电熨斗peg, hook衣钩clothes-hanger衣架door-mat门前的擦鞋棕垫manager经理attendant服务员desk clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员rent租金bill账单来源:考试大-information desk 服务台hotel register book 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge 酒店大厅billiard-room 台球房dining-room, dining hall 餐厅mens room 男盥洗室ladies room 女盥洗室cloak-room 寄存处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key 房间钥匙suite 套房single room 单人房double room 双人房sofa, settee 长沙发easy chair 安乐椅armchair 扶手椅wicker chair 藤椅folding chair 叠椅swivel chair 转椅rocking chair 摇椅stool 凳子bench 板凳tea table 茶几wardrobe 衣柜built-in wardrobe, closet 壁橱screen 屏风hat rack 帽架rug 小地毯carpet 大地毯slipper 拖鞋single bed 单人床double bed 双人床mattress 褥子quilt 棉被blanket 毯子sheet 床单bedspread 床罩cotton terry blanket 毛巾被pillow 枕头pillowcase 枕套mat 席cushion 垫子口酒店专业英语词汇总经理 General Manager驻店经理 Resident Manager财务部经理 Finance Manager采购经理 Purchasing Manager结帐经理 Cashier Manager信用审计经理 Credit Manager成本验货经理 Cost Manager仓储领班 Store Room Captain营业点结帐领班 F&B Cashier Captain总台结帐领班 F/O Cashier Captain审计员 Night Auditor信用管理员 Credit Clerk应收款管理员 A/R Clerk出纳 General Cashier往来款结算员 Accounting Clerk收入费用结算员 Accounting Clerk 成本核算员 Cost Clerk验货员 Receiving Clerk信息管理员 Information System Clerk文员 Secretary食品采购员 Purchasing Clerk - F&B物资采购员 Purchasing Clerk Material食品保管员 Storeroom Keep - F&B物资保管员 Storeroom Keep Material餐厅收款员 F&B Cashier总台收款员 F/O Cashier员工宿舍管理员 Dormitory Keeper员工餐厅勤杂工 Staff Restaurant Cleaner司 机 Driver工程部经理 Engineering Manager运行经理 Operation Manager维修经理 Repairing Manager安消经理 Fire Control Supervisor运行领班 Operation Captain强弱电领班 Strong & Weak Captain维修领班 Repairing Captain空 调 工 Air-Conditioning Attendant锅 炉 工 Boiler配 电 工 Electrician强弱电工 Strong & Weak Current Worker机修工 Mechanician木 工 Carpenter万能工 Fitting-up Worker水 工 Plumber文 员 Secretary仓管员 Storeroom Keeper安消部经理 Security Manager门 卫 Entrance Guard巡 逻 Patrol Guard监控员 TV Monitoring Clerk客务部经理 Room Division Manager客房经理 House Keeping Manager洗衣经理 Laundry Manager前厅经理 Front Office Manager市场拓展部经理 Sales ManagerG R O Guest Relation Office前台领班 Front Office Captain礼宾领班 Concierge Captain策划兼美工 Mastermind & Art Designer客房服务员 Room Attendant庭院清扫养护员 Garden Keeper洗涤工 Washing Worker夜间清洁工 Night Sweeper日夜保洁员 Mobile Cleaner服装保管员 Uniform Keeper干湿洗工 Washer手烫工 Presser大烫工 Flat Work Ironer接待员 Reception商务中心文员 Business Center Clerk机场代表 Air Representative文员兼仓管 Secretary & Storeroom Keeper康乐部经理 Recreation & Health Manager娱乐经理 Recreation Manager康体经理 Health Manager桑拿领班 Sauna CaptainKTV领班 Karaoke Captain网球服务员 Tennis Attendant棋牌服务员 Chess & Cards Attendant台球服务员 Billiards Attendant餐饮部经理 Food & Beverage Manager行政总厨 Executive Chef冷菜房厨师长 Cold Food Chef西点厨师长 Western Food Chef加工间厨师长 Primary Processing Chef服务员 Waiter / Waitress仓管员 Warehouseman洗碗工 Dishwasher花 王 Adorn Cook烧腊厨师 Grill Cook冷菜厨师 Cold Food Cook切配厨师 Chopper炉灶厨师 Stove Cook打荷厨师 Kitchen Apprentice Cook上扎厨师 Braise Cook炖台厨师 Thumb Cook点心厨师 Pastry Cook切 配 Chopper炉灶厨师 Stove Cook加 工 员 Processing译笔餐饮专业英语词汇中英对照荟萃1、餐饮专业用语组织结构图：Organization Chart 前厅：Front of the House 后堂：Back of the House 餐厅经理：Manager of The Restaurant 部门经理：Department Head 部门头(部门的“头”就是部门经理) 餐饮部经理：Food and Beverage Manager 食物饮料经理 楼面员工：Floor Staff 楼面员工 领班：Captain 陆军的上尉(陆军上尉和餐厅领班的重量级差不多吧？) 主管：Supervisor Super + Visor 超级的监督者(服务员的超级监督者就是主管啰！) 服务员：Waiter/Waitress 男服务员女服务员 调酒师：Bartender Bar + Tender 酒吧看管者(看管酒吧的当然是调酒师啰！) 收银员：Cashier Cash + ier 钱人(管钱的人肯定是收银啰！) 接待员：Receptionist Reception + ist 接待人(负责接待的人) 厨师：Chef 冷菜厨师：Cold Chef 总厨：Head Chef 备菜员/切配员：The Prep Person 准备人(在厨房做准备工作的人) 勤杂工：Bus Boy 男孩(Bus常见的意思是“公共汽车”，但在美国，也指在餐厅打杂) 洗碗工：The Dishwasher Dish + Wash + er 碗洗人(洗碗的人) 仓库保管员：The Steward 管理员(饭店只有仓库需要专门的管理员，所以把“仓库”省了) 2、情景英语/ Live English 服务员和老外客人一起手舞足蹈，就是搞不清对方想讲什么的情况在您的餐厅里也经常发生吧？要去参加英语培训吧，又没有那么多的时间。那就从一点一滴开始，积累餐饮行业的实用英语吧！ Yuck! 好难吃！吃到很难吃的东西，老外的第一个反应就是yuck！或是Its yuck!客人表达不满时，常常把Yuck拖得长长的，听起来象yuuuuuuuuck。另外还有个词icky，也是难吃的意思，说的时候也会被拖得很长，就象iiiiiiicky。 Yum!真好吃！跟Yuck的意思相反，客人尝到很美味的菜肴，会说Yum，表示他很喜欢。 Hxdye you finished or still working on it? 您用完了，还是要继续用？服务员收盘子时，要向客人询问是否已经用餐结束，征得客人同意后方可收拾餐桌。 译考试Cream or sugar?要奶精还是糖？在客人点咖啡时，要向客人询问要加奶精还是加糖，因为有的客人可能不吃糖。客人如果回答“Yes”或“Please”，代表他两种都可以，如果他说：“I want it black.”代表客人喜欢清咖，既不放糖也不放奶精。 I hxdye to xdyoid food containing fat/sugar.我不吃含脂肪/糖的食物。现在人们越来越重视食物的健康，有很多客人非常在意菜肴里是否含有高热量的脂肪和糖分，如果客人提出这样的要求，那么点菜人员就应当着重推荐健康的食品。management 经营、管理market price 市价cashiers desk 兑换处coin硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque支票sign (动)签字interest利息form 表格reservation 预订reception desk接待处tip 小费reservation desk 预订处luggage office行李房per thousand 千分之spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque旅行支票pay (动)付款fill (动)填写administration 管理、经营note纸币registration desk 入宿登记处lobby前厅luggage rack行李架visit card名片identification card身份证rate of exchange 兑换率conversion rate换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk问询处luggage label行李标签overbooking 超额订房per cent 百分之reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft汇票accept (动)接受procedure fee 手续费fill in the form 填表operator 电话员house phone 内部电话special line 专线dial a number 拨号码hold the line 别挂电话cant put somebody through 接不通ordinary telegram普通电话receiver 听筒city phone 城市电话telephone number 电话号码replace the phone 挂上电话Line, please. 请接外线The line is busy (engaged) 占线send a telegram (cable) 发电报long distance长途电话telephone directory电话簿call somebody up 打电话给某人cant hear somebody 听不见cant get through 打不通inland telegram 国内电报ordinary mail 平信switchboard交换台central exchange 电话总局The connection is bad. 听不清express telegram 加快电报special dispatch专电registered fee挂号邮资postcard明信片escalator 自动楼梯bookshelf书架ground floor (英)底，层，一楼cabinet橱柜switch 开关Venetian blind百叶窗帘curtain窗帘wastebasket字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting国画elevator, lift电梯drawer抽屉second floor (英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting room起居室voltage电压floor楼层，地板carpentry (总称)木器tea table 茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器回答人的补充 2009-08-11 11:45hotel 旅馆guest house 宾馆main entrance 大门entrance hall门厅staircase, stairs, stairway楼梯balustrade, banister楼梯栏杆corridor 过道verandah外廊lobby 走廊lift, elevator 电梯information desk 问讯处reception office接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop 小卖部bar 酒吧间lounge休息厅roof garden屋顶花园billiard-room , 球房dining-room, dining hall 餐厅mens room 男盥洗室ladies room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key房间钥匙suite 一套房间single room单人房间double room双人房间sitting-room, living-room起居室sofa, settee长沙发easy chair安乐椅armchair扶手椅wicker chair藤椅folding chair 叠椅swivel chair转椅rocking chair 摇椅stool凳子bench 条凳tea table茶几desk书桌bookcase 书橱bookshelf书架wardrobe衣柜built-in wardrobe, closet壁橱chest of drawers五斗橱screen屏风hat rack 帽架rug 小地毯carpet 大地毯single bed单人床double bed双人床twin beds 成对床mattress褥子quilt 被blanket毯子sheet 床单bedspread床罩cotton terry blanket毛巾被pillow枕头pillowcase枕套mat 席cushion 垫子bathroom 浴室bath tub浴盆shower bath, shower 淋浴cold and hot water taps 冷热自来水龙头sprinkle-nozzle, (shower) nozzle 喷头dressingtable梳妆台mirror镜子washbasin洗脸盆towel 毛巾toilet, lavatory, washroom卫生间water closet, W.C. 厕所；抽水马桶toilet roll, toilet paper卫生纸bath towel浴巾bathrobe 浴衣towel rail, towel rack毛巾架sponge海绵waste-paper basket废纸篓thermometer温度计balcony 阳台sash window 上下开关窗shutters百叶窗transom, transom window气窗curtain窗帘lace curtain挑花窗帘windowsill 窗台air-conditioned 有空调设备的radiator暖气片central heating暖气ashtray烟灰碟smoking set 烟具electric fan电扇chandelier, pendant lamp吊灯fluorescent lamp日光灯desk lamp台灯bedside lamp床头灯floor lamp落地灯wall lamp壁灯lampshade灯罩bulb holder灯头bulb 灯泡screw-type bulb 罗口灯泡bayonet-type bulb 卡口灯泡frosted bulb 磨砂灯泡opal bulb, opaque bulb 乳白灯泡switch 开关socket 插座plug 插头telephone 电话electric iron电熨斗peg, hook衣钩clothes-hanger衣架door-mat 门前的擦鞋棕垫manager 经理attendant 服务员desk clerk 值班服务员waiter （餐厅）服务员waitress （餐厅）女服务员rent 租金bill 账单receipt收据回答人的补充 2009-08-11 11:46information desk 问讯处reception office接待室hotel register 旅客登记簿registration form 登记表newsstand 售报处postal service 邮局服务处shop小卖部bar 酒吧间lounge休息厅roof garden屋顶花园billiard-room 球房dining-room, dining hall 餐厅mens room 男盥洗室ladies room 女盥洗室cloak-room 存衣处basement 地下室cellar 地窖broom closet 杂物室room number 房间号码room key房间钥匙suite 一套房间single room单人房间double room双人房间sitting-room, living-room起居室sofa, settee长沙发easy chair安乐椅armchair扶手椅wicker chair藤椅foldi