绿地集团酒店管理中英文培训生计划与绿地共同成长之管理培训生计划书.docx

此文档收集于网络，如有侵权，请联系网站删除与绿地共同成长之管理培训生计划书酒店管理事业部 Hotel Management DepartmentGrowing with Greenland - Management Trainee Program 与绿地共同成长之管理培训生计划Rational behind the Program: 项目背景：Due to the boom growth of hotel properties in Greenland in next 5 years, this program has been the cornerstone for the development of hotel senior management for over 50 hotels. This program is a comprehensive 9-12 months hands-on traineeship designed to ensure trainees gain exposure to all aspects of hotel operations from finance view of owner side. It is envisaged on successful completion that they will be appointed to a suitable deputy position (ie. Asst. Finance Manager/Manager, Asst. Finance Controller, Finance Controller, General Manager, owner representative) in Greenland hotels. 在未来5年内，绿地集团旗下酒店将达到50余家，此项目立足于培养集团内高层酒店管理者，以保证提供充足的符合集团要求的人材。这是一个9-12个月的管理实习项目，旨在帮助培训生从业主财务管理的角度，全方面了解酒店营运过程。若培训生可以成功完成全部培训内容后，他将在绿地旗下酒店内承担业主管理方面的职务（如财务副经理/经理/副总监/总监/总经理/业主代表）。Criteria to select the Hotel Management Trainee: 培训生挑选标准：These trainees would be finalized through interview, assessment etc by APM, DOAP, FC and General Manager of Hotel Management Department in accordance with the criteria as follow:所有培训生都将经绿地商业集团酒店管理事业部的人事行政经理/总监、财务总监和总经理面试，具体要求如下：1. A bachelor/Master degree in finance/hotel Management or relevant fields.财务/酒店管理方面的本科/硕士学位或酒店财务工作经验。 2. Skillful computer literacy of Word, Excel and other related computer system.熟练操作Word, Excel等相关电脑程序。 3. Ability to work as a team member.具有团队合作精神。4. Display initiative, self-motivation and problem solving abilities.具有主动性，可自我激励，主动解决问题的能力。5. Ability to work under pressure, to learn tasks and technical skills quickly.可以承受压力，具有快速学习知识和技能的能力。6. Ability to project professional image.显示专业形象。 7. Ability to drive own career.对个人的职业发展有清晰的认识。8. Ability to analyze and conceptualize.良好的分析和理解能力。9. Excellent verbal and written communications skill.良好的口头和书面沟通技巧。 10. Proficiency of spoken and written English.熟练的英语口语和书写能力。 11. Ability to mobile within China region.愿意在全国范围内工作。Operation Procedures: 实施流程： Pre-launching Finalization of Management Trainees前期准备 挑选a) Five (5) management trainees per year would be finalized in accordancewith the criteria above. 每年将挑选共5名符合条件的管理培训生进行培养。 Launching 培训阶段Depends on the individuals knowledge and experiences of the hotel operation, an intensive 9-12 months exposure training in hotel departments will be arranged accordingly and the detailed as schedule is as follows:根据个人所拥有的实际酒店知识和经验，我们将安排9-12个月期限不等的培训，具体安排如下：General Review: 2 weeks Mentor: HMD 总述：2周 导师：酒店管理事业部 Introduction ofuHotel Review: 1 week Mentor: Hotel DGM 酒店总述：1周 导师：各酒店业主总经理 Hotel organization chart 酒店组织结构assigned hotel 酒店介绍 Hotel departments and general functions 酒店各部门及职能u(The following duration may be decided according to the candidates experience 以下培训时间可根据培训生实际情况进行调整)Greenland Groups introduction and orientation 绿地集团和绿地商业集团的介绍和入职培训 HMD Orientation 酒店管理事业部入职培训Visiting Greenland hotels in Shanghai 参观上海的绿地酒店 Introduction of hotel industry 酒店行业介绍酒店管理事业部 Hotel Management DepartmentFront Office: 3 Months Mentor: Front Office Manager 前厅部：3个月 导师：酒店前厅部经理Be familiar with Front Office daily operations 熟悉前厅部日常运营情况 Learn 学习: FO operating and computer system 前厅营运和电脑系统u Check-inu & Check-out process 入住和离店流程 Night audit process 夜审制度u Understanding of FO daily reports, ie. Room status report, complimentaryu report, VIP report, arrival report, discrepancy report, etc. FO credit card policy 前厅信用卡制度u理解前厅部日常报告，如，房态表，免费住房报告，客人到达报告等。 Concierge operations 礼宾部操作流程u Business Center Operations 商务中心操作流程u Call Center/PABX operations 客户服务中心操作流程u Club Floor operations (if applicable) 行政楼层操作流程（若适用）uHousekeeping: 2 months Mentor: Executive Housekeeper 客房部：2个月 导师：酒店客房部经理Be familiar with Housekeeping daily operations 熟悉客房部日常运营情况Understand 了解: HSKP stock and inventory 客房部固定资产清单u General HSKP office procedures 客房部办公室操作流程u Rooms Departments Pu&L 客房部损益表 Handling of guest requests 处理客人需求u Room cost calculation 客房成本计算u Room status control 房态控制u Rooms operations 客房操作流程u Laundry operations 洗衣房操作流程u Public Areas operations 公共区域操作流程uHealth Club/Spa/Recreation Center operations 健身房/水疗中心操作流程Food & Beverage: 2 months Mentor: Director of F&B/Executive Chef 餐饮部：2个月 导师：酒店餐饮总监/行政总厨Be familiar with Food & Beverage daily operations 熟悉客房部日常运营情况Understand 了解: General Fu&B Operations 餐饮部整体操作流程 General Kitchen Operations 厨房整体操作流程u Fu&B inventory 餐饮资产清单F&Bs P&L 餐饮部损益表 F&B cost control 餐饮部成本控制 Breakages report and control 破损报告和控制体系Sales & Marketing: 1 month Mentor: Director of S&M 市场销售： 1个月 导师：市场销售总监Be familiar with S&M functions熟悉市场销售部日常运营情况 Understand 了解: Revenue management 收益管理Reservation Department operations 预定部营运情况 u Marketing Plans 市场计划u Salesu & Marketing reports 市场销售报告 Advertising and promotion plans 广告和促销计划uEngineering: 2 weeks 工程部：2周 Mentor: Chief Engineer 导师：总工程师Be familiar with Engineering functions 熟悉工程部日常运营情况Understand 了解: Utilities cost 能源费用u Hotel energy savingu Engineering stocks control and procedures 工程库存控制和流程 plan 酒店节能计划u Calculation of each costs, i.e. water, gas, electricity etc.u 各种能源费用计算方法，如水，气，电等 General knowledge of hotels M&E plants and system了解酒店整体工程设备及系统Human Resources: 2 weeks Mentor: Director of HR 人力资源部： 2周 导师：人力资源总监Be familiar with 熟悉: HR functions 人力资源功能u Relevant labor law 相关政策法规u Hotel manning guide 酒店人员编制计划u The calculation of turnover ratio 流动率计算方法uSalary compositions of individual city 各城市工资体系 uIndividual hotel management HR policy/program 各酒店集团人力资源规章制度Finance: 2 months Mentor: FC 财务部：2个月 导师：财务总监Be familiar with and understand of 熟悉和了解: Hotel Finance system and reports 酒店财务体系和报告u Finance related Pu&P 财务规章制度 Purchasing Department operations 采购部营运流程u Related accounting system i.e. AP, AR, Credit, etc.u财务相关体系，如应付，营收，信用等 Understanding of Balance Sheet, Monthly Pu&L and Cash Flow Report 了解资产负债表、月度损益表，现金流量报告 Ability to process daily Finance operations 可以处理财务日常操作uAlso, during the 9-12 months exposure training, the Management Trainee is required to:此外，在9-12个月的培训中，管理培训生需要：- Weekly meeting with hotel DFC or DGM每周与酒店业主财务副总监/业主副 总经理进行会议- Monthly meeting with HMD 每月与酒店管理事业部进行会议- Continuous with on and off job training 持续的自我学习- Complete a report for each department after training at the designated department.每结束一个部门，需完成相关报告- Complete a full training report after the training period完成所有培训后，需完成整体培训-Post-launching Appointment 后期安排 任命a) At the end of training completion, the trainee will be assessed by APM, DOAP, FC and General Manager of Hotel Management Department.完成实习期后，绿地商业集团酒店管理事业部的人事行政经理/总监、财务总监和总经理将对每个培训生进行测试和评估。b) Once they pass the assessment, he/she will be relocated to one GL hotel as a suitable deputy position to develop their career.若顺利通过测评，他将可在绿地旗下酒店内承担业主管理方面的职务c) Before on board, MT will be introduced with the full job description and responsibility.在其正式上岗之前，需要参加培训以全面了解其岗位责任和要求。d) The appointment would be comprehensively considered in line with