酒店员工英语培训汇总.docx

酒店员工英语培训汇总Management n. 经营、管理 Reservation n.预定Lobby n.大厅Overbooking v.超预定Check n.支票May you enjoy your stay in our hotel!祝您居住愉快！Price list 价目表Form 表格Bill 账单Elevator 电梯Would you like to order now?您想点餐吗？Reasonable adj. 合理的Sign v. 签字Charge n. 费用Pay v. 付费May we clean your room now，sir？先生，现在可以为您清洁房间吗？Change money 换零钱Pillow pl n.枕头Bedroom n.卧室Tip n.小费May I show you to your room,sir?先生，我带您到房间好吗？House phone 内部电话Parcel n.包裹Quilt n.被子Tea pot 茶壶Excuse me,but can you tell me where you left your bag?对不起，您能告诉我您的包放在哪里吗？Telephone office 电信局Sheet n.床单Tray n.托盘Lamp n.灯Id like to know about your laundry server time.我想了解您的洗衣服务时间。Writing paper 信纸Curtain n.窗帘Soap n.肥皂Sugar n.糖This milk has gone bad.这牛奶坏了。Percent n.百分之Special adj.特别的Refrigerator n.冰箱Dressing mirror 穿衣镜Id like to reserve a table for two.我想订一个两人餐桌。Plug n.插头Spring n.弹簧Bedroom n.卧室Cheese n.乳酪I will get you another one.我会给您重上一份。Vase n.花瓶Blanket n.毯子Towel n.毛巾Suite n.套房Can I have more clothes hangers?我可以多要几个衣架吗？Business card 名片Second floor 第二层Sofa n.沙发Chinese painting 国画Can you change the room for me?能帮我换房吗？Thirsty st adj.口渴的Customs kstmz n.海关Umbrella mbrel n.伞Pound pand n.英镑Im sorry, we are short of hands today. 对不起，我们今天人手少。Dust dst n.尘土Wardrobe wdrb n.衣柜Pink pk n.粉红Drop drp v.掉下Will you book a ticket to Paris for me?你帮我订一张到巴黎的机票好吗？Soup sup n.汤Beef bifn.牛肉Fruit frut n.水果Whisky hwiskin.威士忌Kitchen ktn; -t()n n. 厨房；炊具；炊事人员The kitchen is already cooking for you.厨房正在为您制作。Bed cover 床罩Sitting room 起居室Paper towel 纸巾Wash basin 脸盆How do you like your steak cooked? Well done.您的牛排要几分熟？全熟的。Repair 修理Faucet 水龙头Leak 漏水Noise 吵闹There seems something wrong with toilet.我的马桶好像有问题。Napkin 餐巾Dish 碟Beverages 饮料Soft drink 汽水How would you like to payment?您如何付款？Clogged 塞住了Drip 滴下Maintenance 维修、保养Efficiency 效率Some part needs to repaired, Ill be back soon.一些零件需要更换，我马上回来。Carpet 地毯Bookcase 书柜Switch 开关Account 账目Ill afraid our hotel is fully booked for the next week.恐怕酒店下周无房。Luggage rack 行李架Facility 设备Frame 门框Air grill sound 出风口噪音The picture is wobbly.图像不稳定。Night table n.床头柜Transformer n.变压器Ashtray n.烟灰缸Towel rail n.毛巾架At what time would you like your breakfast?您要什么时候给您送早餐？Mutton n.羊肉Sandwich n.三明治Curry n. 咖喱Pea n.豌豆Would you like to try todays specials?您愿意尝尝今天的特色菜吗？Folding screen 屏风Lampshade n.灯罩Call button 呼叫按钮Wastebasket n.纸篓Would you please send someone to room 502 to pick up some laundry?能派人到502房收一下送洗衣服吗？Door closer n.闭门器Eye piece n.猫眼Shoes cabinet n.鞋柜Ceiling down light n.天花吊灯We can have it repaired.我们能找人修理。First things first.重要事情优先做。Its a short cut.这是条近路。Its just my cup of tea.很合我口味。/这是我的菜。Reading lamp 台灯Voltage 电压Drawing room 客厅Study 书房The room service menu is on the back of the door.送餐牌在门后。Ice water 冰水Soya-bean milk 豆浆Tomato juice 番茄汁Mineral water 矿泉水With or without ice, please?请问加冰还是不加冰？Clothes rack 衣架Bath robe 浴衣Bathtub 浴缸Shower 莲蓬头Please put out a “Do Not Disturb” sign on the door if you need to rest in your room.如果您需要休息，可在门上悬挂“请勿打扰”牌。Black coffee 纯咖啡Macaroni 通心粉Director general 董事长Chef 厨师长Would you like some dessert? 您喜欢来些甜点吗？Door closer n.闭门器Eye piece n.猫眼Shoes cabinet n.鞋柜Ceiling down light n.天花吊灯We can have it repaired.我们能找人修理。First things first.重要事情优先做。Its a short cut.这是条近路。Its just my cup of tea.很合我口味。/这是我的菜。Reading lamp 台灯Voltage 电压Drawing room 客厅Study 书房The room service menu is on the back of the door.送餐牌在门后。Ice water 冰水Soya-bean milk 豆浆Tomato juice 番茄汁Mineral water 矿泉水With or without ice, please?请问加冰还是不加冰？Clothes rack 衣架Bath robe 浴衣Bathtub 浴缸Shower 莲蓬头Please put out a “Do Not Disturb” sign on the door if you need to rest in your room.如果您需要休息，可在门上悬挂“请勿打扰”牌。Black coffee 纯咖啡Macaroni 通心粉Director general 董事长Chef 厨师长Would you like some dessert? 您喜欢来些甜点吗？Cock 水龙头Laundry bag 洗衣袋Toilet mirror 梳妆镜Cart 手推车The soap in the toilet is used up.卫生间的香皂用完了。Picnic lunch 便当Toothpick 牙签Vegetable juice 蔬菜汁Noodles 面条Did you enjoy your meal?吃的满意吗？Lavatory cover 马桶盖Tank 水箱Overcoat 大衣Underwear 内衣This is the light switch and that is the temperature adjuster, sir?先生，这是电灯开关，那是温度调节器。Fruit plate 果盘Toast 土司Abalone 鲍鱼Shark fin 鱼翅Sorry, it takes some time for this dish, could you wait a bit longer?对不起，这道菜需要点时间，您能多等一下吗？Sponge 海绵Sweater 毛衣Slipper 拖鞋Leather shoes 皮鞋Iamafraidnocleaningcanbedonebetween12noonand2PM.我恐怕不能在12点到14点之间打扫房间。Honey 蜂蜜Distilled water 蒸馏水White coffee 牛奶咖啡Rice glue ball 元宵Would you like to have a drink in the lounge while you wait? 您愿意边等边在休息区喝饮料吗？Shoe polish 鞋油Muffler 围巾Necktie 领带Suitcase 手提箱I felt a bit cold when I slept, please give me a blanket.我睡觉的时候感觉有点冷，请给我一条毛毯。Coconut milk 椰奶Bean thread 冬粉Soda water 苏打水Cereal 麦片粥We can seat your party now.我们给您安排就坐。Average room rate 平均房价Back to the house 后台Continental breakfast kntnent()l 欧陆式早餐Cut off time 保留时间Please be assured that we will look into the matter.请相信我们一定会调查此事。Sponge 海绵Sweater 毛衣Slipper 拖鞋Leather shoes 皮鞋Iamafraidnocleaningcanbedonebetween12noonand2PM.我恐怕不能在12点到14点之间打扫房间。Honey 蜂蜜Distilled water 蒸馏水White coffee 牛奶咖啡Rice glue ball 元宵Would you like to have a drink in the lounge while you wait? 您愿意边等边在休息区喝饮料吗？Standard lamp 落地灯Plastic curtain 浴帘Gloves 手套Silk 真丝Please take you a good rest and I hope youll get well soon.请您好好休息，祝您早日康复。星期一 MondayFried rice noodle 河粉Pancake 煎饼Hot & sour soup 酸辣汤Watermelon 西瓜Have you decided on anything?您决定吃什么了吗？Washcloth 抹布One-piece dress 连衣裙Socks 短袜Sandals 凉鞋Id like this garment dry-cleaned.我想把这件衣服干洗一下。Soup spoon 汤匙Jasmine tea 茉莉花茶Sundae 圣代Millet congee 小米粥There is not table right now, there will be of wait about 20 minutes.现在没有桌位了，还得等20分钟。Scales 磅秤Felt 毡Veil 面纱Fur 真皮There is a shop on the ground floor, it sells both Chinese and foreign cigarettes.商场在一楼，有中外香烟出售。Sarsaparilla ,ss()prl 沙士Glue pudding pd 汤圆B.B.Q. pork 猪肉Mixed vegetable 炒杂菜Im really sorry, sir. Id like to obligeblad, but you see my difficulty.非常抱歉先生，我很乐意为您效劳，但请理解我的难处。Belt belt 腰带Valuables vljublz 贵重物品City ledger led 公司挂账Comp kmp 免费房Sports equipment is available free of charge. kwpm()nt n. 设备，装备；器材运动器械是不收费用的。Sea cucumber kjukmb 海参Seaweed siwid 海带Scallops sklps 干贝Lobster lbst 龙虾I can seat you if you dont mind sharing a table with that lady.您不介意就安排您和哪位女士公用餐桌。Voucher vat 凭证Interest nt()rst 利息Rate of exchange 兑换率Market price 市价Ill find out from the lost and found department to see if they have got it.我会与失物招领处联系看他们是否已经找到物品。Birds nest 燕窝Sausage ssd 香肠Meat diet 荤菜Local dish 地方菜Shall I have the dish cooked again?要不要把这道菜重做一份？Fried rice 炒饭Casserole ksrl 砂锅Meat bun 肉包子Bean curd 豆腐Mao tai is well-know in the world, you might be interested.茅台满誉全球，您可能会感兴趣的。Ill take the chef and see what he can do.我去和厨师长商量一下看他有什么解决方案。According to our hotel regulation, anyone who breaks a glass will have to pay it.根据酒店规定，打破杯子要照价赔偿。100-year egg 皮蛋Stinky tofu stiki 臭豆腐Sushi 寿司Sashimism 生鱼片Would you like some appetizer while you waiting? Appetizerptaz您等的时候是不是先吃点开胃食品？Id like this sweater to bk washed by hand in cold water ,It might shrink otherwise 我想这件放在冷水中手洗，否则可能会缩水；Im terrible sorry ,I can give you something else if youd like 非常抱歉如果你愿意，我可以给你点别的菜。R: Room Reservation. Can I help you?您好，预订部，有什么可以帮您？G: I want to book a room at your hotel.我想在你们酒店预定一个房间。R: For which date, please?请问订哪一天的房呢？G: From October 10th to 12th.10月10日至10月12日。R: For how many nighes?请问住几个晚上？G: For two nights.两个晚上。R: How many guests will there be in your party?请问几个人入住呢？G: Just my wife and myself.只有我和我的妻子。Im sure everything will be right again next time you come.相信您下次再来时一切都是称心如意的。Are there several flights to Paris available on May 15th？5月15日有几个航班到巴黎？Hold on, please. Ill put