饭店英语听说教案.doc

教 案 本科 室： 基础科 教师姓名： 课 程： 饭店英语听说 使用班级： 08级 教 室： 二九学年 第 二 学期课程名称饭店英语听说班级08.16课时数6周次1-2教学章节Unit 1教学重点Teach students to make a reservation for the guests教学难点How to teach students to book a room successly by introcucing and recommending the room to the guest 主要教学方式Lecture discussion exercise group work主要教学手段Electronic teaching plan internet blackboard教学效果简 记教学设计教学内容学生活动及时间分配Step 1 SnapshotStep2 ConversationStep3 Focus onStep 4ListeningStep5Interchange activitiesStep6 HomeworklConclusion 1.GreetingT: Morning, everybody. Firstly welcome to our new vocational school. Im glad to be your English teacher this semester. We maily facou on hotel english. Now let me introduce myself to you and then you tell something about yourself and let others to know you quicklyS:ok.2.SnapshotT；Now please look at unit 1 which blasts 6 parts. It may costs us 6 classes. Look at Reading Tips. Ill ask someone to read it and then Ill translate it to you. Whod like to read it first? hands up.S:Here！（hands up）Noticing:1.understand the guest correctly 2.follow the guests request 3.recommend proper romm for them 4.write down correct booking notes 5.update reservation inf. 6.pay attention to the special detailsT: Do you know how to divide room in a hotel?and whats the difference among them?S: suite, standard room,etc.T:ko, there are three kinds in general. standard,suite,deluxe room.1).Standard roomIntroduce different kinds of standard rooms to students connecting with nine pictures. Had better set a famous hotel as an example,e.g Hilton Hotel, Kempinski HotelNoticing: Single, Double, Triple roomAdd: vacancy 空房2).SuiteSuite, Deluxe Suite, Presendential SuiteAdd: Mini Suite Family Suite Imperial Suite Honeymoon Suite3).Deluxe RoomAsk students whats the difference between the 2 pictures(setting,tv)3.Procedures of booking a room Step1.greeting the guest 2.asking guests name 3.make clear the arrival and departure time 4. asking for the room style 5.check the room availability 6.provide the room rate 7.asking for special requests 8.asking for email addr. And tel.number 9.check the inf.carefully 10.saying goodbyeAsk students to retell the procedures and keep them in mind. T: Now please look at the words on page 5,read after me.S: Ok. Lead students to listen the conversation and answer the questions listed on the book.Pay attention to the sentences in bold. Check the anwers together.1. Lead the students to read the useful expressions for making a reservation. Pay attention to some important sentence patterns:1).special requests 2).smoking room or non-smoking room3).room availability4).arrival and departure timeAdded：1).have you booked in advance?2).have you made a reservation?3).have you reserved the room?4).how much will the room be?5).how much is the room rate?6).whats the daily rate?Vacancy=room availabilityA room with a view, advance deposit, rate sheets, corridor, charge cardLet students recite them2. try to finish exercises on book.3.make a dialogue as requestedLead students listen to the dialogue and correct the answers.1.Set a situationT: If our hotel is fully booked, and what should we do for the guest?S: Sorry. Lead students to learn the passage, pay attenion to the knowledge points:deal with, give advice to sb, apologize for, etc.2.Summarize together on how to reply the requests when the rooms is unavailable.3.Group work and role-play4.Translation between Chinese and EnglishLead the students to read the passage and finish the box.Noticing: pay a visit to a place, like doing, start ones journeyShow them some relative key points and useful expressions and sentence patterns. Ask them to recite some important sentences.Just introduce oneself briefly (10mins)Discuss difference of the picture (10mins) Presentation performance(22 mins)Make a reservation conversation following the ten steps(13 mins)Read the conversation(17 mins)Read new words(17 mins)Remember the useful expressions(20 mins)Do the exercise and make a dialogue(25 mins)Listening and check out(13 mins)Analyze the passage(15mins)Role-play and pair work(23 mins)Finish the blanks（15 mins）Writing some main important expressions on the board(15 mins)课程名称饭店英语听说班级08.16课时数6周次2-3教学章节Unit 2教学重点Learn how to receive guests and how to do check-in 教学难点How to teach students to receive guests and do check-in主要教学方式Lecture discussion picture explanation practice 主要教学手段Electronic teaching plan blackboard internet 教学效果简 记教学设计教学内容学生活动及时间分配Part oneSnapshotPart 2 conversation Part 3Facous onPart 4listening Part 5Interchange activities Part 6 homework Conclusion1.GreetingT: Morning, boys and girls. This class we gonna study unit2 on how to do check-in at hotel. Firstly, lets look at Reading Tips. Whod like to read it and think about whats the author want to tell us. S: Here.(hands up)T: Great. It tells what the front desk staff should do at work. They are supposed to be skillful, polite and hospitable with a neat and clean appearance.Now look at the 4pictures, just think about what the guest often ask for help from the front desk.2.Steps of doing check-inPresenting:1).let guests finish the form 2).let them show ID card and credit car 3).receiving deposit 4).asking for departure time 5).check inf. And give back the ID card and credit card 6).offer room key and sending wishesAfter that, let students to retell the procedures.T: Now please look at the words on page 5,read after me.S: Ok. Lead students listen to the conversation and answer the questions listed on the book.Pay attention to the sentences in bold. Check the anwers together.1.Lead the students read the useful expressions for making a reservation. Pay attention to some important sentence patterns:1).fill in the registration form2).passport, visa3).pay by charge card4).king-size, miniAdd: valuables, definitely=surely=absolutelyDo you have any vacancies?Let students recite them2. try to finish exercises on book.3.make a dialogue as requestedT: Now listen to the material and fill in the blanks.S: Ok.Set a situation(when a hotel is fully booked, what should the receptionist reply to the guest) T: please make a dialogue as requested with your partner and Ill let you converse in class.Mention to the class how to reply the request when the rooms is unavailable.1.Group workT: You are asked to make a dialogue with your partner on how to apologize for the fully booking of the rooms. You can be a receptionist or a guest , as you likeS: Ok. Well have a try.2. Set a site at the front desk, let students be the receptionist or the guest.T: Imagine that you r a guest to the hotel front desk, what do you want to ask the receptionist? Now you are required to play this action with your classmate.S: Understand.3.Class activity on the platform1. Translate Chinese into English, check answers together.Add: 我能知道你的到达时间吗？ 你做过预定吗？ 请您出示一下您的护照Would you mind filling in this registration form?2. Make a dialogue just like the listening part. Show them some relative key points and useful expressions and sentence patterns. Ask them to recite some important sentences.Lead-in(12mins)Showing precedure of doing check-in(25 mins)Read new words and the conversation(38 mins)Remember the useful expressions(27 mins)Do the exercise and make a dialogue(25 mins)Listening and check out(20 mins)Make dialogues(25 mins)Role-play and pair work(30mins)Acts on the plat form(12 mins)Check answers (30mins)Review the procedure of doing check-in and Write some main important expressions on the board(25 mins)课程名称饭店英语听说班级08.16课时数4周次4教学章节Unit 3教学重点Learn how to do concierge service 教学难点How to teach students to do concierge service 主要教学方式Lecture discussion picture explanation practice 主要教学手段Electronic teaching plan blackboard internet 教学效果简 记教学设计教学内容学生活动及时间分配Part oneSnapshotPart 2 conversation Part 3Focus onPart 4listening Part 5Interchange activities Part 6 homework Conclusion1.GreetingT: Morning, boys and girls. This class we gonna study unit3 on how to do to do concierge service. Whod like to read this passage and think about whats the author want to tell us. S: Here.(hands up)T: Great. It tells the concierge staff how to do concierge service. Now look at the 5 pictures, just think about where these things happen?2.Steps of welcoming guestsPresenting:1).greeting guests 2).counting luggage 3).leading guests to the front desk 4).leading guests to the rooms 5).introducing rooms and servicesAfter that, let students retell the procedures.T: Now please look at the words on page 18, and read after me.S: Ok. Lead students to listen to the conversation and answer the questions listed on the book.Pay attention to the sentences in bold. Check the answers together.Answers: 1.Carrying luggage. 2. Counting luggage, leading guest to the front desk, then to the room. 3. VIPs, official guests, businessmen. 4.on channel 5 and channel 6 5.dial 16Key points:1. this way, please=walk this way please.2. at your convenience3. not at all=with pleasure4. Anywhere, please. / thanks anyway.1. Lead the students to read the useful expressions for concierge service. Pay attention to some important sentence patterns:1).where would you like me to put your luggage?2).and the bathroom is over there.3).dial 6 for laundry service.4).we dont take tips.Let students try to recite them2. Try to finish exercises on page19.3.make a dialogue as requestedT: Now listen to the material and fill in the blanks.S: Ok.Answers: 1. C 2. DSet a situation (when the bellman greet the guest at the gate of a hotel , what the bellman should do for the guest next?) T: imagine what the guest will ask when he or her encounter such occasions as below?1. count luggagea. the suitcase is very heavy. b. dont worry about my laptop, I will take it. 2. introduce hotel servicea. do you have a business center because I would like to send an email. 3. show roomsa. can I take order room service?b. where is the phone and WIA?4.luggage storagea. Do you have somewhere I can keep my valuables safe?b. what if I have an item that wont fit?Answers for Completing the dialogue.Where should I put the bag?You can send fixes photocopy and email from there. If you have a laptop, we also have free wireless internet access.Yes, its on the second floor.thanksShow them some relative key points and useful expressions and sentence patterns about concierge service. Ask them to recite some important sentences.Lead-in(12mins)Showing procedures of doing concierge service(25 mins)Read new words and the conversation(38 mins)Remember the useful expressions(27 mins)Do the exercise and make a dialogue(25 mins)Listening and check out(20 mins)Make dialogues(25 mins)Role-play and pair work(30mins)Acts on the plat form(12 mins)Check answers (30mins)Review the procedure of doing check-in and Write some main important expressions on the board(25 mins)课程名称饭店英语听说班级08.16课时数6周次6-7教学章节Unit 4教学重点Learn how to do call and answer a telephone教学难点How to do call and answer a telephone主要教学方式Lecture discussion picture explanation practice 主要教学手段Electronic teaching plan blackboard internet 教学效果简 记教学设计教学内容学生活动及时间分配Part oneSnapshotPart 2 conversation Part 3Focus onPart 4listening Part 5Interchange activities Part 6 Homework Party 7Conclusion1.GreetingT: Morning, boys and girls. This class we gonna study unit4 on how to do call and answer a telephone. Whod like to read this passage and think about whats the author want to tell us. S: Here.(hands up)T: Great. It tells the operators how to do call and answer a call. Now look at the 6 pictures, just think about where these things happen? What the operators should take responsible for?2.Steps of answering a callPresenting: 1).picking up the call as soon as possible. 2).understanding the guests requests 3).dealing with requests in time 4).telling inf. To the guest. 5).thanking the guest for calling.After that, let students retell the procedures.T: Now please look at the words on page 24, and read after me.S: Ok. Lead students to listen to the conversation and answer the questions listed on the book.Pay attention to the sentences in bold. Check the answers together.Answers: 1.no he isnt. 2. Mr. smith 3. Just hold the line and leave your message when you hear the beep. 4.IDD 5. by operator. 6. at 6 oclock every morning. 7. Yes, he is.Key points: local call, domestic long-distance call, wake-up call, morning call, at one service, followed by, transfer to, consider, considerate, consideringadding some key points:Can I take a message?The line is engaged.No reply from the roomId like to be put through to sb.Outside line/ hang up1. Lead the students to read the useful expressions for General Switchboard. Pay attention to some important sentence patterns:1. I will transfer your call to room 1228.2. We expect to serve you again.3. domestic or international call？4. Dial 8 to get into international access, followed by.5. Thank you for your consideration.6.Please call me again if you need any help.7.keep warm/ take an umbrellaT: Now listen to the material and fill in the blanks.S: Ok.Answers: FFFTTTick the operators responsibilities:Transfer calls/ give directions/ handle guests complaints/ respond to fire alarm or other emergencies/ wake-up callsAnswers for reference:A B B A B A B A B A Show them some relative key points and useful expressions and sentence patterns about concierge service. Ask them to recite some important sentences.The operator in the hotel is responsible for:Providing advisory servicesGiving directionsMaking wake-up callTransferring phone callsDealing with complaints & suggestionsLead-in(12mins)Showing procedures of being an operator(25 mins)Read new words and the conversation(38 mins)Remember the useful expressions(27 mins)Do the exercise and make a dialogue(25 mins)Listening and check out(20 mins)Make dialogues(25 mins)Role-play and pair work(30mins)(8mins)Check answers (20mins)Review the procedure of doing check-in and Write some main important expressions on the board(25 mins)教案首页课程名称饭店英语听说班级08.16课时数6周次7-8教学章节Unit 5教学重点Learn how to offer typing and xerox service and how to explain the details about service教学难点how to offer typing and xerox service and how to explain the details about service主要教学方式Lecture discussion picture explanation practice 主要教学手段Electronic teaching plan blackboard internet 教学效果简 记教学设计教学内容学生活动及时间分配Part oneSnapshotPart 2 conversation Part 3Focus onPart 4listening Part 5Homework Party 6Conclusion1.GreetingT: Morning, boys and girls. This class we gonna study unit5 on how to offer typing and xerox service and how to explain the details about service. Whod like to read this passage and think about whats the author want to tell us. S: Here.(hands up)T: Great. It tells how to offer typing and Xerox service and how to explain the details about service. Now look at the 5 pictures, just think about where do these things happen