managing conflict - winepi pi for the wine industry冲突管理- winepi pi为葡萄酒行业

1815 Manor DriveSanta Rosa, CA 95403(707) 545-7520www.WineP,Mike Von der Porten,MANAGING CONFLICT,POSSIBLE STRATEGIES,BriberyConcernPersuasionInterestStraightforwardness,“Please take a bath”,“Be sure to put that away”,Mirror, Mirror on the wall.,When they trust youWhen they have experience and know you are reliable and a friendWhen thinking of the good of the groupWhen they sense you care,When are people most likely to do what you ask,Home,What do You want?,Work,Play,1) What do you want2) What are you doing to get it?,Questions for Conflict Resolution,1) What do you want2) What are you doing to get it?3) Is it working?,Questions for Conflict Resolution,1) What do you want2) What are you doing to get it?3) Is it working?4) Do you want to figure out another way?,Questions for Conflict Resolution,Communication,What do you want?What do you want?What do you want?What do you want?,1 What do you want What are you doing to get it? Is it working? Do you want to figure out another way?,Midnight,12:05,12:15,12:20,12:30,A Cooperative Approach,1) What do you want?2) What are you doing to get what you want?3) Is it working?4) Do you want to figure out another way?,A Proscriptive Approach,1) This is what I want.,Four Statements,1) This is what I want.2) This is what I understand you are doing.,Four Statements,1) This is what I want.2) This is what I understand you are doing.3) This is why that isnt working for me.,Four Statements,1) This is what I want.2) This is what I understand you are doing.3) This is why that isnt working for me.4) Heres what I need for you to do.,Four Statements,Your Job Is,My Job Is,To tell me when you dont feel safe.To help me ensure your safety.To be honest with me and treat me with respect.,To do all I can to ensure your safety.To help you get t