英语培训资料.doc

Reception English1) Check-in for a walk-in foreign guest:为无预订的外宾登记入住：R: Good afternoon, Sir. Welcome to Ane Hotel.下午好，先生。欢迎光临安逸158酒店。G: Hello. Id like to have a room.你好。我想要一个房间。R: OK. We have Business Double Room, Standard Room and Family Room. Which kind of room do you need?好的。我们有商务大床房，标准间和家庭房。您需要哪种房间？G: I need a double room. How much is it?我要一个大床房。多少钱？R: The rack rate is RMB 178.挂牌价是178元。G: Do you have a discount?有折扣吗？R: If you are our hotel member, you can enjoy 10% discount rate.如果您是我们酒店的会员，可以享受9折优惠。G: Thats OK. I need one room.算了吧。给我一间房。R: Thank you. Give me your passport, please. How long will you stay in our hotel?谢谢。请给我您的护照。您要在酒店住几天？G: I will stay here for two nights.我要住两个晚上。R: Would you like to pay cash or credit card?您是付现金还是信用卡？G: Cash is OK.可以用现金。R: Please prepay RMB500 for deposit.请预付500元作为定金。R: Your room is RM301. Here is your deposit receipt. Breakfast is on the first floor. Lift is over there. Wish you have a nice day with us. 您的房间是301。这是您的定金收据。早餐在一楼，电梯在那边，希望您住得愉快。G: Thank you. 谢谢！2）Check-in for a reserved foreign guest:为有预订的客人登记入住：R: Good afternoon, Sir. Welcome to Ane hotel.下午好，先生。欢迎光临安逸158酒店。G: Hello. I had a reservation.你好。我订了一间房。R: Would you give me you name, please? I have a check.请告诉我您的名字，我查一下。G: Peter John.彼得，约翰。R: How to spell it?怎么拼写的呢？G: P-E-T-E-R, Peter. J-O-H-N, John.P-E-T-E-R，彼得，J-O-H-N，约翰。R: OK. I got your reservation. Mr. John. You booked a standard room for one night by Ctrip internet booking center. The room rate is RMB168.好的。我查到您的预订了，约翰先生。您通过携程网订了一个标间住一天，房价是168元。G: Thats right. 对的。R: Give me your passport, please.请给我您的护照。G: Here you are.给你。R: Would you like to pay cash or credit card?您是想付现金还是信用卡？G: Credit card.信用卡。R: OK. I will have you RMB300 as authorization for deposit. Please sign on the credit note.好的。我要刷300元的授权作为定金，请在卡单上签字。R: Thank you. Mr. John. Your room is RM206. Lift is over there. Have a pleasant stay in our hotel. 谢谢，约翰先生。您的房间是206，电梯在那边。祝您在我们酒店过得愉快！G: Thanks!谢谢！3）Make reservation by telephone：做电话预订：R: Good afternoon, Ane hotel jiuyanqiao Branch. What can I do for you?下午好，这里是安逸158九眼桥店，有什么可以帮您的吗？G: Id like to book a room.我想订一个房间。R: OK. We have business double room, standard room and single room. Which one do you need?好的。我们有商务大床房，标准间和单人间。您需要什么房间？G: How much for double room?商务大床房多少钱？R: The rack rate is RMB178. 挂牌价是178元。G: I am one of your hotel members.我是你们酒店的会员。R: Member rate is 10% discount. RMB160.会员价是9折，160元。G: OK. Book a room for me.好的。帮我订间房。R: Please give your name, Sir?请告诉我您的名字，先生。G: Jack White.杰克 怀特。R: How to spell it?怎么拼写的？G: J-A-C-K, Jack. W-H-I-T-E, White.J-A-C-K，杰克，W-H-I-T-E 怀特。R: Which date do you need?什么日期入住？G: Tomorrow. For one night.明天，住一晚。R: Mr. White, please give a contact phone. 怀特先生，请留一个联系电话。G: My mobile phone is我的手机: What time will you arrive at hotel?您几点可以达到酒店？G: About 7:00pm.大概下午7：00.R: OK. Mr. White. You booked a double room on tomorrow for one day. The rate is RMB160. Your telephone is We will keep the room till 8:00pm.好的。怀特先生，您明天订了一个商务大床房住一天，房价是160元，您的电话我们会为您保留到下午8：00.G: Thank you.谢谢。R: You are welcome. 不客气。4) 借物品(Borrow Stuff)G: Front desk? Do you have hairdryer (transformer, umbrella, table lamp, network line, electrical socket) 前台，你们有电吹风（变压器、雨伞、台灯、网线、接线板）吗？R: Yes. We have.我们有的。R: I will sent it to your room right now.我马上送到你房间来。5）结账离店（Check-out）R: Good Morning, Mr. White.早上好，怀特先生。G: Good Morning, I am going checking-out my room.早上好。我要退房了。R: May I know your room number?请问您的房间号？G: Room 503.503房。R: Mr. White. Wait a minute, please.(Inform housekeeping check the room).怀特先生，请稍等一下。(通知客房查房)R: I am sorry to have your wait. This is your room bill. Have a check, please.不好意思，耽搁您时间了。这是您房间的账单，请过目。G: Its right. How much is the total cost?对的，总共消费是多少？R: Your total consumption is RMB316. Would you like to pay cash or credit card, M