Unit9aFlexibleBenefits.doc

Unit 9a Flexible BenefitsBenefits1. warmer: Say something about benefits which companies can offer:e.g. pension, company car; additional holiday; etc.2. Ex. Have you ever got any kind of benefits? List them:3. Ex. Explanation:Additional holiday:Additional cash:Retail vouchersChildcare vouchersAccident insuranceTravel insurancePensionCritical illness insuranceRead the mini-profiles. Give your reasons when answering4. Ex. Discuss the nine benefits listed in Ex. and choose those you would be most interested in.How fexible benefits work5. Ex. PwCs flexible benefits system: the Base Pay Benefit PremiumNew words or phrases:(1) put together: combine e.g. Your department spent more last year than all the other departments put together.(2) put sth together: assemble sth e.g. He took the machine to pieces and then put it together again. Others: put together an essay, a meal, a case for the defence(3) to start with: in the first place; initially e.g. To start with we havent enough money, and secondly were too busy. e.g. The club had only six members to start with.(4) above and over: e.g. They built a new room above / over the garage. She threw the ball over the fence. Throw the water over the flames. e.g. 2000 ft. above sea-level above average intelligence / height Hes over fifty. Shes been here over two hours.Suggested answer:Employees can use up to 20% of their base pay to buy additional benefits, if they so wish. The Benefit Premium includes a certain part ( Core Benefits ) which is not flexible; however, the rest can be used to fund nenefits of each employees choosing, or exchanged for cash.6. Ex. True or false:7. Ex. The importance of benefits for the employees / or when considering a job offer.The advantages of flexible benefits8. Ex. Read the document about the benefitsNew words and phrases:1) appeal : make an earnest request e.g. I am appealing on behalf of the famine victims.2) appeal to sb. : be attractive or interesting; e.g. His sense of humour appealed to her enormously. e.g. She appealed to the high court against her sentence.3) Service e.h. The company hasnt enough cash to service its debts.4) leasing deals 5) tenant, lessee, lessor, lease, tenancy e.g. Are you an owner or a tenant? Both the lessee and lessor sign a lease. ( a written legal agreement defining the terms of the tenancy.)6) worthwhile e.g. Its worthwhile taking the trouble to explain a job fully to the new employees. Nursing is a very worthwhile career.7) subsidise: give a subsidy to (sth./sb.) e.g. a subsidised student8) cover: protection9. Ex. Listening:New words or phrases:1. come about: happen e.g. Can you tell me how the accident came about?2. the individuality and diversity3. payroll4. identify with: e.g. One cannot identify happiness with wealth.5. bulk: in large amounts6. pro-active:7. roadshow:8. advise on: e.g. She advises the Government on economic affairs.9. invaluable, valuable, valueless, worthless, priceless, numberless10. Ex. Advantages for the employee:flexible choicetax savingscost savingscan change benefits as lifestyle changesAdvantages for the company:reduce staff turnoverhelps to define its brandaids recruitment of talented peopleoffers experience in flexible benefits, which is useful for PwCs consultancy service11. Ex. 语言功能I. Making Complaints 抱怨投诉Useful Expressions:1. Making complaints: Excuse me, Im afraid Excuse me, there seems to be something wrong with There appears to be something wrong with I wish you Could you please 2. Responses: Oh, I am sorry about that. Ill Well, Im afraid there is nothing we can do about it, actually. Im afraid there isnt much that we can do about it. I suggest you leave it with us, and well see what can be done / we can do. Im afraid the manager isnt in at the moment. Could you call back later?Conversations:(1) A: I wish you wouldnt have your TV so loud.B: Sorry! Were you trying to sleep?A: Yes, and while I think of it - please ask when you borrow the iron.B: I really ought to have known better. Sorry!(2) A: Do you think you could keep the noise down a bit?B: Sorry! Have I been keeping you awake?A: Yes, and another thing - would you mind not using my toothpaste?B: Im sorry. I thought you didnt mind.(3) A: That radios terribly loud. Could you turn it down a fraction?B: Sorry! Is it disturbing you?A: Yes, and something else - wouldnt it be an idea to buy your own soap?B: Sorry! I didnt realize you felt so strongly about it.(4) A: Do you have to have that record on quite so loud?B: Sorry! Is it bothering you?A: Yes, and while Im about it - please dont use the phone without asking.B: So sorry! I meant to ask you, but you were out.(5) A: Can I exchange this belt please?B: Whats the problem?A: I asked for a size 34 but this is a size 24.B: Of course. Lets look for a size 34 for you.(6) A: Id like to exchange these shoes please.B: Oh, are they the wrong size?A: No, the size is OK, but the heel is coming off this one. See?(7) A: Excuse me. I bought this briefcase here the other day. Look heres my receipt.B: Yes?A: The problem is I cant get the lock to work.B: Strange. Let me see. Oh, yes. I see the problem. I can fix that for you.(8) A: Id like to exchange these jeans please.B: Whats wrong? Are they the wrong size?A: No. The size is OK. But theres a little hole in the back. Right here.B: Oh really? Well, no problem. Let me exchange it for you.(9) A: Excuse me. Id like to exchange this watch. I just bought it, but look at this.B: What seems to be the problem?A: Well, the stripe is broken. See?B: Yes, I see. Well, just find another one then.(10) A: Excuse me. Id like to return this shirt.B: Is there a problem?A: Yes. You see the sleeves? Believe it or not. It used to be a long sleeve shirt.B: Really?A: Yeah. I washed it. Look at the sleeves now.B: I see what you mean. Well, would you like something else?(11) A: Im afraid theres something wrong with the camera I bought.B: Really? Whats the problem?A: The flash isnt working. Let me show you. See what I mean?B: Oh yes. Ill get you a new flash.(12) A: What seems to be the problem with the blouse, miss?B: Well, look what happened the first time I washed it. The color changed completely.II. Offering Help 提供帮助Useful Expressions:OfferingAcceptancesRefusalsLet me get it for youCan I help you with that?How about me getting it for you?Would you like me to get i