信息调查北区食堂英文版Microsoft Word 文档.doc

English paper姓名： 刘犟嗣 学号： 20091002707 班号： 010091 学院： 地球科学学院 Questionnaire:The survey about the North cafeteria satisfaction Dear Students: Hello! The questionnaire you see is the survey about the North cafeteria satisfaction. All the time, the students were mixed assessment of the North canteen. in order to understand the aspirations of the public, I do the survey. I sincerely hope that you could fill out the following issues objectly in order to help me to give reasonable suggestion to improve our North canteen, thank you! Your campus is: A North, B Western Grader _ 学院 _ _ 1. Canteen health: 1.1 Your health status assessment of North canteen are: ()A satisfaction B general C dissatisfied D does not matter 1.2 If you are not satisfied, then that you are not satisfied is: () (multiple choice) A tableware washing disinfection in canteen B not clean on desktop, poor sanitation surface C Poor staff health awareness D unsanitary washing pool E Other _2.Canteen food areas: 2.1 Conpared with the Western canteen, your evaluation of the North cafeteria food quality is: ()A satisfaction B general C dissatisfied D does not matter 2.2.Do you think the North fresh supply of food types is reasonable? ()A reasonable B generally C unreasonable D does not matter 2.3. You canteen food prices on the evaluation of the North are: (0A reasonable B generally C unreasonable D does not matter 3.Canteen staff work: 3.1You have the attitude of the North canteen staff evaluation is: ()A very good B generally C very bad D does not matter 3.2. In general, do you think the arrangement for North cafeteria staff in each window is: ()A reasonable B generally C unreasonable D does not matter 3.3. You think the efficiency of the staff in the North canteen (clean up tables, etc.)is: ()A very high B generally C very low D not feelling clear 3.4. Through visits, the reason why canteen managers dont open not the television is that prevent overcrowding,do you think it is ()A reasonable B generally C unreasonable D does not matter4.The controversy about the supper:4.1Do you think the North canteen should be opened snack sales time? ()A yes,it should B no, it do not need C does not matter5.Students on the whole of the North cafeteria Evaluation: 5.1Compared with the Western canteen, in general, your evaluation of the North cafeteria is: ()A satisfied B generally C dissatisfied D does not matterThank you for taking the time to fill out the questionnaire, I wish you would happy every day! The survey about the North cafeteria satisfaction Jiangsi, Liu(China university of geoscience, Wuhan)Abstract Questionnaire conducted in 2010 with 250 students in CUG, brought these results: for the large of North and West students, the satisfaction of North canteen is low. The data reflects the situation of the North cafeteria is serious. Compared with Western canteen, I have to say, the North canteen really need do some reforms.Key words: studentscanteen; satisfaction; factorIntroduction Canteen is an integral part of our lives. To some extent, whether Its management is good or not, affect the level of our quality of life. The largest dining hall among our school is the Norths canteen, and its scope of services covers the entire North, even some Western students are in the dining sometimes, so it has a great influence on our food. What is the image in the minds of the students? Compared to Western canteen, and which aspects are there need improve?Considering various factors, I am determined the final theme of the investigation is: The survey about the North cafeteria satisfaction. I hope that through this investigation, to know the students on the North cafeteria food, health and other aspects of evaluation, and students could put forward some reasonable proposals. The survey includes 250 copies of questionnaires, pre-survey questionnaire 50, is a total of 300. Results are from the latter part of the questionnaire, not including the pre-survey questionnaire. 250 questionnaires returned, 237 were recovered, recovery rate is 94.8%. Organized are as follows: College or campus to University administeredthe Western PoliticalGeoscienceCommunicationpoliticesartsComputerForeign LanguageRelease number60403030303030Retrieving55382930292927I mainly from the canteen hygiene, canteen meals, canteen staff, the controversy about the supper, the students overall evaluation of the five dining area to the survey results are analyzed.1. Canteen health: 1.1 Your health status assessment of North canteen are: ()A satisfaction B general C dissatisfied D does not matter If you are not satisfied, then that you are not satisfied is: () (multiple choice) A tableware washing disinfection in canteen B not clean on desktop, poor sanitation surface C Poor staff health awareness D unsanitary washing pool E Other _The data: ABCDE47.0%43.2%25.3%18.9%13.0% As the first question is shown, there are 4.2% of the students choose “satisfactory”, 49.4% of students chose” not satisfied”, 42.2% of the students choose “general”, in addition to 4.2% of the students choose “does not matter”. This shows that most of the students on the evaluation of the North canteen hygiene is not high.The second question (185 people answered this question), we found that canteen cutlery health, ground and desktop prominent health issues are serious; In addition, the cafeteria staff, health awareness and wash the pool is also worth noting that health conditions; In the E item, we also learned that some students were concerned about the hygiene condition of food. I believe that with the arrival of summer, North canteen should strengthen the management of health, so as to give us to create a clean and comfortable dining environment. Of course, we should try to build a harmonious surroundings jointly. 2.Canteen food areas: 2.1 Conpared with the Western canteen, your evaluation of the North cafeteria food quality is: ()A satisfaction B general C dissatisfied D does not matter Figure: A 4.2% B 42.2% C49.4% D 4.2%If you are not satisfied, then that you are not satisfied is: () (multiple choice) A the taste of food isn”t good B food is not very good material is used for C food is not clean freshD too little amount of mealE play can not export rice, F other _ ABCDE47.0%43.2%25.3%18.9%13.0%The first data on the students illustrated the cafeteria of the North is poor food quality evaluation. With the second question (with 199 answered this question), we found that students in the amount of food taste and food reflects the very strong in these two areas; In addition, the food materials, food sanitation and unsatisfactory degree of rice and delicious aren”t satisfied. from F term, we also learned that some students think that the cafeteria food is too light, fuel is obviously insufficient, and so on. 2.2.Do you think the North fresh supply of food types is reasonable? ()A reasonable B generally C unreasonable D does not matter Figure: A 7.2% B 43.9% C 46.8% D 2.1% From the figure, we found that most of the students does not meet the existing types of food or feeling in general, only 7.2% of the students feel that is reasonable. In the visit on the part of students, I learned that they felt the North cafeteria as the school largest cafeteria, the window should open some of the characteristics to meet the different tastes of different students; In addition, each window should also be appropriate to change food types every day.2.3. You canteen food prices on the evaluation of the North are: (0A reasonable B generally C unreasonable D does not matter Figure : A16.9% B51.5% C29.5% D2.1% From the figure we can see that 29.5% of students considered to be unreasonable, while most of the students on the North canteen food prices take moderate attitude. Compared with West Three cafeteria, on the whole we can see that North pasta higher price, roughly the price of other food. In the visit, we learned that students generally believe that the North canteen canteen pasta price much lower than the West, they suggested that the North cafeteria should make some adjustments on the price of pasta. Summary of canteen food areas:From 2.1 to 2.3questions, we can see, Firstly, on the whole the students s evaluation of North cafeteria food are lower. Students were not satisfied with the quality food; Secondly, the students on the food price and food have some type of advice. 3.Canteen staff work: 3.1You have the attitude of the North canteen staff evaluation is: ()A very good B generally C very bad D does not matterFigure: A 8.4% B62.9% C24.1% D4.6%From the figure we can see that 24.1% of the students on the North cafeteria attitude of staff negative attitude, 8.4% of the students are holding a positive attitude, others feel general or does not matter. Combined with visits, we learned that the staff in some of the window have a good service,some are not, especially when a lot of students go together to have dinner,like have school, the staffs show poor attitude of staff, mainly for the impatient, talked very rude, doubts about whether the students expressed the credit card and so on. 3.2. In general, do you think the arrangement for North cafeteria staff in each window is: ()A reasonable B generally C unreasonable D does not matter Figure: A 11.4% B48.1% C26.6% D13.9%From the figure we can see the students evaluation of the arrangement for the North cafeteria staff in each window is bad. Combined with the situation of daily meals, we can find that when a large number of people eat, some of the window who is not enough clearly, this result is that the students have to wait In addition, some staffs are not always in the window, This also affects the efficiency of our meal. 3.3. You think the efficiency of the staff in the North canteen (clean up tables, etc.)is: ()A very high B generally C very low D not feelling clear Figure: A 8.9% B49.8% C27.8% D13.5%From the figure we can see the efficiency of the staff work in the North canteen is low. Combined with the situation of daily meals, we found that very few students can consciously recall tableware, in large part to added the canteen staff workload to clean up the table, when the peak of eating comes, many students had to face the messy table to Wait, this is not just problem of the canteen staffs low efficiency, on the one hand because of our own. Therefore, it is recommended students can consciously recall tableware, this way, the biggest beneficiary is our own.3.4. Through visits, the reason why canteen managers dont open not the television is that prevent overcrowding,do you think it is ()A reasonable B generally C unreasonable D does not matterFigure: A 13.1% B12.2% C 65.8% D 8.9%The figure shows most of the students not to open the canteen managers opposed the practice of the TV. Some students love sports love sports students, some students concerned about the current events, they strongly recommended cafeteria managers should turn on the TV, so that we can enjoy a meal at the same time the spirit of the feast. Summary of the work of the canteen staff: From 3.1 to 3.4 items, we can see, the students were dissatisfied with the work of the North cafeteria staff more than aspects of the relative low cafeteria food. Of course, the students have a certain opinion to the the North canteen staff, mainly reflected in the attitude of the staff, the window personnel arrangements, in addition, most of students opposed the practice of not open the TV. When we blame the low efficiency of staff in the blame, we should take the initiative to recycle their own utensils, because only if we work together to create a good dining environment and order. 4.The controversy about the supper:4.1Do you think the North canteen should be opened snack sales time? ()A yes,it should B no, it do not need C does not matterFrom the figure we can see that nearly half of the students think that the North should be opened canteen supper hours. In the visit, we learned that most of the students will have something to eat before going to bed, mainly some instant noodles, biscuits and a small street from the outside to buy snacks, etc, but they are mostly junk food. Therefore, many students suggested opening the canteen supper proper window, so eating problem can be solved.Students on the whole of the North cafeteria Evaluation: 5.1 Compared with the Western canteen, in general, your evaluation of the North cafeteria is: ()A satisfied B generally C dissatisfied D does not matter Figure: A 5.0% B34.2% C57.0% D3.8%The data reflects most of the students on the overall evaluation of the North cafeteria is low.Compared with Western canteen, we have to say, the North canteen really need to do some reforms. Conclusions and recommendations: Survey Results Summary: Overall, North canteen satisfaction of students in large North and West is low. Mainly reflected in: 1. North cafeteria food taste so not well that the public isnt quite satisfied, in addition to materials used in food, food hygiene, food delicious weight and degree of rice, there are some problems of food type and food prices poor. 2. The problem of North canteen hygiene is particularly prominent in the dining health and utensils health, other aspects of the problem is not obvious. 3. Students evaluation of North canteen staff attitude, the window staffing, the efficiency are in general.Of course,they are dissatisfied with respect to food of poor quality. 4. The students have a high expectations of the North canteen to open the canteen supper and a strong dissatisfaction of the the management practices that do not open the TV. Appropriate recommendations for the survey results: The aspects of North canteen: 1. Do some adjustments In the food quality, price and type of reform to make it significantly narrowed the difference with the Western canteen. 2. In terms of health, more attention to wash tableware disinfection, clean the table of the wreckage, and keep washing pool cleanliness. 3. Canteens should raise some of the attitude of the staff, cafeteria staff should be optimized arrangement of the window. 4. Canteens should offer some supper window, turn on the TV at dinner time. The aspects Of students: 1. Students should recycl cutlery conscientiously, to increase the efficiency of canteen staff recover cutlery, creating a reasonable and orderly dining order. 2. In the play food window, when a lot of people wait, we should queue up. 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All the time, the students were mixed assessment of the North canteen. in order to understand the aspirations of the public, I do the survey. I sincerely hope that you could fill out the following issues objectly in order to help me to give reasonable suggestion to improve our North canteen, thank you! Your campus is: A North, B Western Grader _ Institute _ _ 1. Canteen health: 1.1 Your health status assessment of North canteen are: ()A satisfaction B general C dissatisfied D does not matter 1.2 If you are n