跨文化交际-文化碰撞(PPT3)

InterculturalCommunication CulturesinContrast CaseStudies InterculturalCommunication CulturesinContrast CaseStudies LectureOneCommunicationacrossCulturesLectureTwoInterculturalPerceptionLectureThreeInterculturalUnderstandingLectureFourInterculturalAdaptation LectureThreeInterculturalUnderstanding Lead in Whyisitnecessarytorespectvariouscultures Whatcontributetobettercultureunderstanding Whatfactorsimpedecommunication Likelearningalanguage developingCULTURALUNDERSTANDINGoccursstepbystepovertime Developmentofculturalconsciousnessisaprocessthatstartsatthestageofnounderstandingandmoves inthebestcase tothestageoftrueempathyandculturalrespect IWarming upActivities ItisastoryaboutaChinesemother Mrs ZhangandherAmericandaughter in law Susan Attheairport Susanandherhusband Mrs Zhang sson wouldflybacktoNewYorkandshewastalkingtohermother in law SinceMrs Zhangdoesn tknowanyEnglishSusancanspeaklittleChinese Susan shusbandhadtoactastheinterpreter NowplaythehusbandandtrytotranslatefortheChinesemotherandherAmericandaughter in law Susan Mrs Zhang cometoNewYorkifyouwant Husband 1 Mother 不去了 给你们添麻烦 Husband 2 Susan Yes ohthanksforyourdeliciousfood Ilikethemverymuch Husband 3 Mother 自家人谢什么 苏珊 你以后可不要再减肥了 身体健康才最重要哪 Husband 4 Susan Thankyou Thesametoyou Husband 5 Mother 啊 谢谢 谢谢 Questions Howwouldyoutranslateforthemotherandthedaughter in law 2 Whatdoyouthinkofthehusband sactualtranslationgivenbelow Isitverydifferentfromyourtranslation Ifitis whatarethedifferences Andwhyaretheydifferent 1 妈妈 您可一定要来纽约看看 2 Oh itdependsonthephysicalcondition 3 谢谢妈妈给我们做了那么多的好吃的 4 It smypleasure Susan Ihopeyoubecomeevenmorebeautiful 5 谢谢妈妈 我祝您身体健康 IICaseStudy Case1 TheprivacyofPhotographs RoseinvitedLilitoherhomeoneday Whiletheywerehavingcoffee RoseshowedLiliafewpicturesofherboyfriendinaphotoalbum Lilicasuallyturnedtootherpagesafterthat Rosestoppedher I dratheryounotlookatotherpictures Liliwasembarrassed andapologized I msorry IICaseStudy Case1 TheprivacyofPhotographs Chineseperspective LookingatpicturesandsharingmemoriesisoftendoneamongfriendsinChina Picturesareusuallynotconsideredtobeveryprivate Onceshownapictureinanalbum mostpeoplewouldassumethattherestofthealbumisthereforthemtogothrough LilimusthavethoughtthatRosewasreadytoletherlookattheotherpicturesinthiscase IICaseStudy Westerners perspective Case1 TheprivacyofPhotographs Apicturealbumisprivateandnotsomethingthatoneshouldassumeisopentoperusal 熟读 However alotdependsonhowthealbumwaspresented whetherRoseallowedLilitoleafthroughthealbumuntilshegottothepicturesRosewantedLilitosee orifRoseopenedthealbumspecificallytothosepictures Lilimighthaveavoidedthisembarrassingsituationbysimplyasking Ohthesearelovely MayIlookattherest Rosewouldprobablyhaveagreed andmighthaveevenbeenpleasedwithLili scomments NorthAmericansaresometimesoverlysensitiveabouttheirprivacyandautomaticallyassumeaninnocentinterestissomehowanunwelcomeinvasionoftheirprivacy Thatconcerncanoftenbedispelledwithanexpressionofrespectforprivacy butifnot thenrememberthattheirreactionusuallyisn tpersonal IICaseStudy Case2 TheprivacyofPrice AfterlivingintheStatesforsometime PingLiobservedthatAmericansliketocommentoneachother slooksandclothes Sowhenshesawafellowgraduatestudentwearinganicedressataparty shecomplimentedherbysaying Thisisaverybeautifuldress Oh thankyou IboughtitlastyearbeforeChristmas thestudentwasverypleased Howmuchwasit PingLiasked Well Idon tquiteremember thestudentseemedunpreparedforthequestion andansweredalittlehesitatingly IICaseStudy Case2 TheprivacyofPrice Chineseperspective ItisnotreallyaChinesecustomtocommentonhowwellsomeonelooksinhis herclothes asthismightembarrasstheperson However ithasbecomeincreasinglycommontodosoinrecentyears Inaddition amoreChinesewayofcommentingonclotheswouldbeaskingabouttheprice Indoingso thepersonusuallyhasnointentiontotryingtofinouttheotherperson sfinancialstatus he sheismoreinterestedinfindingoutwhethertheclothesisabargainornot AsChineseeconomybecomesmoreopentotradeandawiderrangeofconsumergoodsbecomesavailable Chinesearedevelopingmuchmoreinterestinconsumerism Thustheyhaveanaturalinterestinlearningaboutthepricesofdifferentthings Asaresult thepriceisoneothemostfrequenttopicsfordiscussionwhenpeopletalkaboutclothes IICaseStudy Westerners perspective Case2 TheprivacyofPrice Nicepeopledon tasksomeonehowmuchsomethingcost It srude isanotherrulethatNorthAmericansaretaughtfromthetimetheyareyoung Asoddasitmayseem askingthepriceofsomethingafriendorco workershowsyouisconsideredtobeaninvasionofprivacy andmarksthepersonaskingasbeingcoarse 粗鄙的 toointerestedinmoney Andonemaybeconcernedthatiftheytellyou youwillridiculethemforpayingtoomuch Ingeneral personalfinancesareveryprivate andhowmuchonespendsisnormallyseenaspartofpersonalfinances Itwouldbeequallyunacceptabletoasksomeonehowmuchtheyearnorhowmuchtheyhaveintheirbankaccountsorstockportfolio IICaseStudy Westerners perspective Case2 TheprivacyofPrice Ifsomeonehasmadeapurchaseataverygoodprice theymaybeeagertosharetheirgoodfortuneorshoppingskillswiththeirfriendsbytellingthem Normally though onedoesnotaskprice Theonlyexceptionmightbeifyouareinterestedinbuyingthesameitemandyouaretryingtogetasenseofhowmuchyoumighthavetopay Insuchacase youbeginbysayingsomethinglike Forgivemeforaskingareallyrudequestion ButI minterestedinbuyinganewstereosystem orwhatever too andIhavenoideawhatsortofpricesI llbelookingat WouldyouforgivemeifIaskhowmuchthissortofunitmightcost thereisanimportantshiftoffocusinaskingthequestionthisway youarenotinterestedsomuchinhowmuchtheotherpersonpaid buthowmuchyoumighthavetopayifyouboughtsomethingsimilar IIIGroupDiscussion Inthefollowingtherearethreedialoguesinwhichemployersandemployeesfromdifferentculturalbackgroundsfailtounderstandeachproperly Workwithyourgroupmemberstotrytoidentifytheproblemsinthemandfindsomepossiblesolutions Dialogue1ThisoccursbetweenaChineseemployee C andhisAmericanboss A AwantsCtodoextraworkonSaturday butCdoesn twanttoworkonSaturdaybecauseit sgoingtobehisson sbirthday A Itlookslikewe regoingtohavetokeeptheproductionlinerunningonSaturday C Isee A CanyoucomeinonSaturday C Yes Ithinkso A That llbeagreathelp C Yes Saturdayisaspecialday didyouknow A Whatdoyoumean C It smyson sbirthday A Hownice Ihopeyouallenjoyitverymuch C Thankyou Iappreciateyourunderstanding QuestionsWhatdoestheChineseemployeemeanbysaying Isee Doesitmeanagreement acceptanceorpromise Tothedirectrequest CanyoucomeinonSaturday whatshouldtheChineseemployeesaytoavoidfurthermisunderstanding WhydoestheAmericanbossfailtounderstandwhattheChineseemployeeimpliesbysaying It smyson sbirthday WhydoestheChinesefailtosay no Dialogue2ThisisadialoguebetweenaseniorAmericanemployee A andhisbosswhoisanAsianAmerican B A Well howamIdoing B Sammakesalotofmistakes butIdonotwanthimtofeeldiscouraged soIwillnottellhim Justfine Youlearnveryquickly A Whyishecomplimentingme Idon tthinkIamdoingaverygoodjob Howaboutthispart Isthisokay B It shardformetosaythis Ifhethinkshemademistakes whydoesn thesayso Oh yes well um Ithinkmaybeyouneedtoworkoh alittlemoreslowly oh Iamsorry Idonotmeantocriticize A Whyisheafraidtocriticizeme No no Iwanttoknowwhatneedsimprovement Ididn tdothispartcorrectly didI B Youdiditallwrong Oh Ididnotmeanthat Really yourworkisfine Whatdoeshewantmetosay QuestionsWhydoesthebossrefusetotelltheemployeedirectlywhatheactuallyfeelsabouthiswork Doyouthinkitisrightandnaturalfortheemployeetopressfordefiniteanswerstohisquestions Ifyouwerethebossortheemployee whatwouldyoudoinasimilarsituation Dialogue3ThisisaninteractionbetweenasupervisorfromtheUnitedStatesandasubordinatefromGreece American Howlongwillittakeyoutofinishthereport Interpretations American Iaskedhimtoparticipate Greek Hisbehaviormakesnosense Heistheboss Whydoesn thetellme Greek Idonotknow Howlongshouldittake American Herefusestotakeresponsibility Greek Iaskedhimforanorder American Youareinthebestpositiontoanalyzetimerequirements American Ipresshimtotakeresponsibilityforhisownactions Greek Whatnonsense Ibettergivehimananswer Greek 10days American Helackstheabilitytoestimatetime thisestimateistotallyinadequate American Take15 Itisagreedyouwilldoitin15days American Iofferacontract Greek Theseareorders 15days Infactthereportneeded30daysofregularwork SotheGreekworkeddayandnight butattheendofthe15thday hestillneededonemoreday sworktofinishthereport American Whereisthereport American Iammakingsurehefulfillshiscontract Greek Heisaskingforthereport Greek Itwillbereadytomorrow American Butweagreedthatitwouldbereadytoday American Imustteachhimtofulfillacontract Greek Thestupid incompetentboss Notonlydidhegivemewrongorders buthedoesnotappreciatethatIdida30 dayjobin16days Intheend theGreekhandsinhisresignation QuestionsWhyaretheinterpretationssodifferentfromeachother ThemisunderstandingobviouslycomesfromthefactthattheAmericansupervisorwantstheemployeetoparticipateindecisions whiletheGreeksubordinateexpectstobetoldwhattodo Whatcanwedoaboutit Howtoresolvesuchproblemsincommunicationsinwhichparticipantsholddifferentculturalexpectations IVPerformance Analyzethegivensituationandperformitbyaddingareasonableandacceptableending NotSoClose PleaseJiaHehadlivedintheUnitedStatesfor7yearsbeforeshecamebacktoworkinChina ShefoundthatshehadbecomeaccustomedtosocialhabitsinNorthAmericaandthatsomeChinesebehaviorsnowcausedhersomediscomfort Forexample oneday backinChina shewasinaqueuetouseanATM Shehadnoticedthatpeoplewerestandingveryclosetoeachother Infact thepersonbehindhercould ifheorshewanted toseeherenterthePINofherATMcard JiaHewantedtomakepeopleawareofthediscomfortoftheuserbykeepingherdistancefromthepersoninfrontofher However thepeoplebehindherpushedhertomoveforward VExercises练习 Answerthefollowingquestions Howmuchdoyouknowabouttheculture