酒店总机常用英语口语.doc

酒店总机常用英语口语对于一个国际化酒店来说，酒店总台接电话的人员英语水平相对来说要求比较高，因为这关系到整个酒店的形象问题，所以掌握下面这些酒店总机必备的英语口语，对于接线员来说是十分必要的！一、 接听外线电话：01、 电话铃响三声接起，中英文清晰报出酒店名称：您好，昆明电信国际技术交流中心！Good morning ,02、 转接时，对来电方：请稍等！Hold on ,please !03、 电话占线时：对不起，电话占线，请您稍后再拨。Sorry , the line is busy .please call back later!04、 转入电话无人接时：电话没人接，您是否需要留言？Theres no answer , Would you like to leave a message ?05、转入客房电话：A、 请问您找那位？Who would you like to speak to ?B、 对不起，没有这个姓名的客人。Sorry , theres no guest with that nameC、 您能告诉我他是住客还是访客？Excuse me for asking but is he a visitor or a hotel guest?06、 内容没听清或不确定时：A、 请您再说一遍好吗？Would you like to repeat the number ?B、 请您大声一点好吗：Could you speak a little louder , pleaseC、 请说慢一点！Could you speak slowly ,please?07、对方拨错号码：恐怕您拨错了号码，这里是XXX酒店总机。Im afraid you dial the wrong number . here is xx hotel operator;08、 外线来电详细问询时：我将帮您把电话转到问讯处；Ill put you through to the information desk09、 来电方需要留言：A、 请告诉我您的留言内容；Could you please give me the message , sir / madam?B、 请放心，我一定将您的意思转达给X先生/小姐，谢谢您的来电，再见！Thank you for calling , I ll relay the message to Mr./Mrs.二、酒店住店客人的叫醒受理：01、 能告诉我您的姓名和房号吗？May I have your name and your room number , please?02、 您需要什么时间的叫醒？Could you tell me what time would you like to get up ?03、 我重复一遍您的房号和叫醒时间，好吗？May I repeat your room number and the time , sir / madam ?04、 早上好（中午、晚上好），先生/女士，这是您的叫醒电话，祝您过得愉快！Good morning (afternoon , evening ), sir / madam ! this is your wake-up call ,Have a good day to you (have a nice day )!三、接酒店营业区，后台区，办公室电话：OPERATOR，您好，总机！四、住客电话询问：01、 内线电话免费。There is no charge for in -house call02、 您能直拨电话。You can make a dial-direct call03、 我们酒店设有国际直拨和国内直拨电话系统，如果您要拨打国际直拨电话，请您拨XXX，如果您要拨国内直拨电话，请拨XXX，如果您还有其它需要帮忙的，请打电话给我们，我们会尽力而为；We have got DDD and IDD system in our hotel , if you want to make a DDD, you can dial xxx , and if you want to make a IDD , you can dial XXX .if you have anything else, you can call us again , we will help you , sir / madam04、 我会立刻为您查找，然后打电话给您；I ll check immediately and call you back in a moment05、 请稍等一会儿好吗？我马上为您查找；Would you mind waiting a minute , Ill check it for you right now五、代客人接国际，国内长途；01、 您能告诉我您要拨打的电话是自付电话，受付电话或是信用卡付费电话吗？Could you please tell me the form of payment , is it a pay call , collect call or credit card call , sir / madam ?02、 请问这是自己付费还是对方付费电话？Is this a paid call or collect call?03、 您能告诉我电话的国家代码，地区代码和电话号码吗？Could you please tell me country code , the area code and telephone number, sir /madam?04、 您能告诉我您要打的是叫人电话还是叫号电话吗？Could you please tell me what kind call would like : a person to person or station to station call , s