秩序维护员岗位标准.doc

conjunction with the beginning of the 95 anniversary activities, focused schedule 1 party lecture. Encourages the party branch Secretary of the practice of party members give a Party lecture. Production line of advanced party members reported, their own experiences, enhance the attraction and appeal of party lecture. 4. Organization of online communication. Full use of the various types of network media, time pushes learning content. Boot party communist networks, mobile phone, TV, micro-learning and distance education platforms. Boot party member home participation in networked learning, interaction and three lessons, offline synchronization of encouraging party members to carry out study and education, enriching the content of forms, expand the coverage of education. 5. carry out the responsibility. Each branch to effectively assume the main responsibility for organizational learning, timely understanding of party members and cadres to study, identify and resolve symptoms and problems. Party Committee should do a good job leadership learning at the same time, guidance to branch based on the development of learning programmes, and urged the implementation of three lessons system and implementing learning requirements. To take reports, customized research, participate in discussions, attend meetings of the Organization, such as supervision, and effective transmission of pressure. About consolidation of weak and lax party branches, through true strong team, promote transformation improving branch to issue that stands out, to be dealt with first in place, further study and education. 6. play the lead role. Leadership, leading cadres should set an example, and to lead by example, layers of driven model, layer upon layer, formation of the shots, the overall general effect of linkage. Leading cadres should learn first and be in front, asking others to do you first do it, asks of others and not themselves determined not to do, we cannot lamp black, and flashlight man as himself. To enforce a rigid double about the life of the system, lead study discussion, lead in talking about experiences, give a Party lecture, report, leading to participate in organisational life, democratic appraisal, lead in duty of due diligence, according to positions, contribute to role play with learning, promoting learning education solid and effective. 7. grasp the integrated. To stick around the Center, serving the overall situation, the two combining education and completed various tasks, and implement the County Thirteen-Five combines planning, and the XX combination of scientific development and leaping development, both hands, two, avoiding two peels. By studying education, inspire party members and cadres undertaking enthusiasm, in establishing and implementing five development philosophy, solid industrial restructuring, deepening reform, poverty alleviation crucial, improving peoples livelihood and other work in the front, for example. Promotion of cadres work hard, aggressive, push development to test the effectiveness of educational work. Township two learn a do learning arrangements specific programme the Party (total) branch: for advance full strictly rule party, according to XX municipal on in city members in the carried out learn Constitution Party rules, and learn series speech, do qualified members learning education implementation programme, and XX municipal organization Department on two learn a do learning arrangements of specific天津天一物业管理有限公司秩序维护员工作标准一、门岗工作标准1.0 目的为了通过对项目出入人员、车辆的控制，确保项目的正常生活秩序和安全性，特制定本规程。2.0 适用范围本规程适用于天津天一物业管理有限公司管辖区内的门岗工作。3.0职责3.1门岗人员熟悉本项目内的人员、车辆情况；3.2门岗人员保证门前车道及周围环境卫生；3.3门岗人员严格执行来访人员、车辆登记出入制度；对宾客及车辆进行指引分流，劝阻无关人员不得进入项目；3.4门岗人员严格执行物品搬迁及人员出入管理；3.5 疏导车辆，保证大门口畅通有序,避免车辆独塞,导致秩序混乱.4.0工作要点4.1接岗时，双方敬礼交换位置。a) 着装规定：执勤时必须着装整齐，标志齐全。上岗执勤必须扎武装带，系带方法为右肩左挎，肩带从右肩章下穿过，不得压肩章，系腰带高度为外衣下襟1至2扣之间。着秋装时，里面应套穿统一规定的衬衣，扎统一规定的领带（领带系于衬衣领内，下摆不得露出外衣）。b) 坐姿要求：上身保持正直，双手自然放于桌面，头要正，肩要平，双腿 并拢。c) 站姿要求：站立：两脚靠拢并齐，脚尖向外分开约60度，两腿挺直，小腹微收，自然挺胸，上体正直，微向前倾，两肩要平，背向后张，两臂下垂自然伸直，手指并拢自然弯屈，拇指贴于时指第二关节，中指贴于裤缝。头要正，颈要直，口要闭，下颌微收，两眼平视前方。d) 岗亭内要保持整洁，闲杂人员不许入内，禁止在岗亭内聚集数人，吃零食、抽烟、会客、闲聊、看书报等做与工作无关的事。4.2人员及车辆出入管理4.2.1秩序维护员应熟悉本责任区域内用户的基本情况，对出入人员是否为本项目业主及车辆的熟知情况不少于40%，必要时应掌握用户全面情况，包括：相貌特征、姓名、楼号、人口情况、车辆情况、常规出入时间以及性格特点等。4.2.2凡进入项目的装修人员需持“临时出入证”，方可进入。 4.2.3进入项目的外来人员及车辆需登记，必要时由服务中心与业主联系得到允许方可入内，推销、广告或其他闲杂人等谢绝进入。4.2.4凡装有易燃、易爆、剧毒物或有污染物品的车辆和5吨以上货车，禁止驶入项目。4.2.5检查出入证、车辆（出租车、货车）、出入物品时，使用礼貌用语，态度和蔼，说话和气，纠正违章先敬礼，后说话，以理服人，公司或集团领导出入时，要敬礼。4.2.6遇到业主或上级领导带有重物进出困难时，应主动提供帮助。4.2.7若遇到蛮横无理、拒不出示证件的来人或车辆，应耐心做好解释工作，尽可能消除其不满情绪，必要时可上报班长或经理协调解决。4.3 物品出入管理4.3.1租客、来访者及施工人员进入项目携带有易燃、易爆、剧毒等危险物品时，当班人员应礼貌的拒绝物主将此类物品带入项目内。4.3.2当班人员应对施工人员带入、带出项目的施工用具、材料作好登记工作。4.3.3租客、来访人员及施工人员携带物品离开项目时，当班人员礼貌检查放行手续：a)如已经办理了有物业签字的有效放行手续时，礼貌核查放行物品；b）如没有办理有效的放行手续，则要求物主在办理有效放行手续后放行；c)物品经核对无误放行后，当班人员应及时放行，并在放行条上签署姓名及日期。4.3.4当班人员应及时将物品的种类、数量等登记在物品出入登记表登记表上。4.3.5 当班人员在具体工作中，言行举止应严格依照员工行为规范的规定进行工作。4.3.6 每班下班前，当班人员应收集所有放行单交班长，并由班长上交物业管理中心统一保管，物品出入登记表登记条保存期为三年。5.0相关记录车辆出入登记表人员出入登记表物品出入登记表秩序维护员日常工作交接记录表二、巡逻岗工作标准1.0 目的为了通过对项目全方位的巡视，确保项目的正常生活秩序和安全性，特制定本规程。2.0 适用范围本规程适用于天津天一物业管理有限公司管辖区内的巡逻岗工作。3.0职责3.1按照规定的巡视路线，进行巡视签到。3.2维护好所管辖区域的秩序及卫生。3.3熟知项目的各种消防器材、设施的种类、性能分布情况以及配置。 3.4如发现行窃行为，要及时报警同时保护现场，配合公安机关，以便打击犯罪。4.0工作要点4.1着装规定：4.1.1执勤时必须着装整齐，标志齐全。4.1.2上岗执勤必须扎武装带，系带方法为右肩左挎，肩带从右肩章下穿过，不得压肩章，系腰带高度为外衣下襟1至2扣之间。4.1.3着秋装时，里面应套穿统一规定的衬衣，扎统一规定的领带（领带系于衬衣领内，下摆不得露出外衣）。4.2走姿要求:4.2.1按齐步的动作执行a)步伐均匀，每步的距离约75厘米。b)上身正直，走路时不能摇头晃脑，不能低头行走。c)两臂前后自然摆动，向前摆臂是，肘部弯屈，下臂自然向里合，手心向内稍向下，拇指根部对正衣口线，并与最下方衣扣同高。4.3巡逻检查内容及要求4.3.1小区住户没有安装防护栏应列为重点巡视范围。4.3.2对于小区的儿童发现危及人身安全的因素时，及时劝告制止，耐心说服，不听劝阻的要及时通知带班长。4.3.3发现有推销人员和散发广告的，要坚决制止，并通知带班长。4.3.4对于小区、大厦存在不安全因素，及时报告带班长。4.3.5有业主投诉及反映问题时，要做好记录，及时通知带班长。4.3.6有携带重物或需要帮助的业主，主动提供必要的帮助。4.3.7巡逻时随手捡起漂浮物，做到“人过、地净”。4.3.8随时摆放自行车，发现未锁自行车妥善保管；随时关闭未锁的对讲门。4.3.9检查项目内公共设施情况，发现有损坏及时通知带班长。5.0相关记录秩序维护员巡查记录表三、中控室监控岗(治安监控、消防监控)工作标准1.0 目的为了监控项目防盗报警对讲电话系统、电梯求救系统，确保出现异常情况能及时处理，特制定本规程。2.0 适用范围本规程适用于天津天一物业管理有限公司各项目中控室监控岗。3.0 职责3.1物业管理中心负责组织实施监控系统设备清洁、操作、监控、记录。3.2监控室人员负责具体实施监控系统设备的清洁、操作、监控、记录，对异常情况的指挥、处理。4.0 工作要点4.1 严格遵守保密制度，不得向无关人员泄漏监控内容。4.2 严格控制非管理人员进入中控室，吃饭时间如需替班，只有当班班长才能进入中控室，接替中控室管理人员，当班班长进入后需遵守中控室内的各项管理规定。4.3接听电话时在铃响三声内拿起电话说：“您好，中控室”。如果是业主或客户咨询应耐心地回答。当自己不能回答时，应在充分了解情况及时报告安全主管或联系其他部门解答，并尽快反馈给业主或客户。将处理过程如实记录在监控设备监控情况记录表上。4.4 随时观察画面情况，巡视画面中如发现可疑情况，立即与巡逻岗联系，同时报告当班班长。4.5密切注意监视画面，发现报警信号或可疑情况应及时处理，并将时间、报警位置、报警类别、出警时间、处理结果等情况如实记录在监控设备监控情况记录表上。4.5.1当电梯监视系统收到报警时，应第一时间依次通知电梯维保人员、服务中心。a) 如遇电梯故障困人，应立即接通通话器安慰业主。通话时要注意礼貌，声调自然、音量适中，并询问被困人员健康情况，告诉业主或客户我们已经知道有人被困，不要试图扒开梯门；同时以最快的速度依次通知电梯维保人员、服务中心。b) 如发现业主用客梯搬运易燃，易爆，剧毒，有污染的货物时，应立即通知就近人员进行处理。4.5.2当发现可疑人员或可疑情况时，应重点监控或录相（系统自动记录的拷贝），并通知就近安人员到场监控和处理。4.5.3当红外线报警装置报警时，应通知就近人员进行处理。4.5.4对于系统误报，应消除信号并如实做好记录。4.6熟悉中控室设备的性能并能熟练操作，当设备故障发生时能及时进行监控与处理，并将设备状况详细如实记录在中控室值班记录表上。4.6.1应保持摄像镜头的最佳角度，如出现角度偏移，要立即通知就近人员到现场矫正。如果不能进行矫正时，应及时通知维修员进行处理。4.6.2如因供电故障导致录像或系统中止，应保持镇定立即报告班长组织人员加强防范，同时通知维修员检修并保持通讯畅通，恢复供电后继续录相、运行。4.6.3中控室中的显示屏、信号灯、控制线路等的运作始终处于良好状态，各类操作按钮手柄应在手动位置。若出现异常情况应立即清查，查找原因进行修复。如不能自行解决时，应立即通知维修员进行维修。4.7做好录像的管理工作。4.7.1如客户要求查看录像，须报项目经理批准同意，同时应记录中止录相时段。4.7.2突发事件的录相资料必须封存备查。若系统自动记录并进行更换的，应在当天之内将突发事件所属的文件另存于其它硬盘中。4.7.3按规定使用录像带，协助物业管理中心内勤做好录相带的封存保管工作（刻盘的保存期限为15天，系统自动记录的保存期限为3天）。4.8做好中控室的管理工作。4.8.1注意设备的维护和保养，对仪器设备经常进行擦拭。4.8.2除值班人员和维修员，严禁其他人员按动各种键钮。4.8.3杜绝闲杂人员进入监控室，相关人员如因工作需要进入监控室，须经项目经理同意。4.8.4值班期间严禁吸烟、吃零食、看报纸、杂志或占用消防电话接打私人电话、信息台、利用电脑上网及做其他与工作无关的事。4.8.5当值人员不得随意离岗、串岗，如有特殊情况需要离岗，须请示班长替岗交接后，方能离岗。4.8.6未经批准不得私自增添电器设备，室内消防灭火器要经常检查维护，保证完好、有效。4.9严格执行交接班制度。4.9.1工作情况必须交接清楚，接班人未到前上班人不得离开，保证中控室24小时值班。4.9.2前应认真检查系统性能是否完好并做好清洁，如发现监控设备故障，应立即通知当值人员加强防范，同时通知维修人员维修并做好记录。4.9.3交接班时将交接的设备、物品、卫生、交班人、接班人等情况如实记录在监控设备监控情况记录表。4.9.4在做好中控室运行设备的日常清洁下，在中控室维修员的指导下，每周打扫机房一次，每月清洁设备一次，保持地面、墙壁、设备无积尘、水渍、油渍。5.0相关记录监控设备监控情况记录表天津天一物业管理有限公司安全生产岗位责任制和责任追究制度是工区各项安全管理制度的核心，须认真执行，使工区的安全管理工作层层有人负责、事事有人管理，使安全生产工作的管理纵向到底、横向到边。programme, and XX city learning education implementation programme spirit and town party implementation programme requirements, according to distinguish level, and has targeted solution problem of requirements, ensure learning education made effectiveness, Promotion of all party members and consciously respect the party Constitution, abide by party rules, armed with XI series of important speech by General Secretary head, guide, and promote the work, be qualified party members and learning arrangements are hereby makes the following specific programmes. Learning requirements, on all party members to study the party Constitution and party rules and unify the XI series of important speech, General Secretary, speech learning series to deepen understanding of the Constitution Party rules, Constitution Party rules in the deep insight series address the basic spirit and practical requirements. 1, Constitution Party rules learning of the party Constitution, a deep understanding of the partys nature, purpose, guiding principles, goals, organization, good style, grasp conditions, rights and obligations of party members, bearing in mind that oath, clear qualified party member criteria and conditions. Learning the code of self-discipline of the CPC, the CPCs disciplinary regulations, the Chinese Communist Party Member Rights Ordinance and so on, mastering self-discipline standards of four must, the four upholdings, mastering various types of disciplinary offence and punishment provisions. 2, and learning series speech to XI General Secretary series important speech reading (2016 version) and out poverty work to dream into really-XI comrade in XX work during advocate practice line immediately on do documentary and XI General Secretary on immediately on do important discusses, for basic textbook, learning understand XI General Secretary series important speech of basic spirit, learning understand Central ruling acting political new concept new thought new strategy of basic content, learning understand XI General Secretary on Fujian, and A series of important instructions of the XX and XX of important ideas, inheriting and carrying forward the General Secretary during the XXs sigewan and will do it right away and other fine traditions and work style, mastery and improvement of self-cultivation, fulfill the purpose ideas, moral character, conservation related to the basic requirements. Grasp to master the following main aspects: (1) wh