《 民航空乘英语》完整版

Learnthefollowingwordsandlabeltheboardingpasswiththesewords 1 airlineflightnumberdategatenumberboardingtimeseatnumber airline flightnumber destination passenger sname seatnumber boardingtime boardingpass1magazine2seatpocket3traytable4monitor5overheadlocker6remotecontrol7 Matchthefollowingwordsorphraseswithpicturesgiven 2 1 2 boardingpass overheadlocker monitor remotecontrol magazine traytable Seatpocket Workinpairs Readthefollowingthingsthecabinattendantsshoulddoandclassifythemaccordingtothehint 3 1 Makesuretheaircraftsafetyinstructioncardsinthebackoftheeverypassengerseat 2 Helppassengersputtheirluggageintheoverheadlockers 3 Checkthetoilets 4 Hurrythepassengerstotheirseats 5 Checkwhetheryouruniformissmart 6 Greetthepassengerswithasmile 7 Handoutthearrivalimmigrationformstocomplete 8 Givespecialattentiontoolderpassengers 9 Askthechildrennottoleavetheirseats 10 Makesureeveryonehasablanket 11 Checkthenumberofmeals 12 Makecoffeeforthecabinattendants Beforepassengerscomeonboard Whenpassengersareboarding 1 3 5 11 12 2 4 6 7 8 9 10 Listentotheannouncementsandfillintheblanks ShortAnnouncements Ladiesandgentlemen ThisisChinaEasternAirlines flightMU5085fromHangzhoutoKunming Wouldyoupleasecheckyourpassenger and onceagainandmakesureofyourflightnumber Thankyouforyourcooperation ticket boardingpass Ladiesandgentlemen WelcomeaboardChinaSouthernAirlines flightfromChangchuntoSanyavia1Nanjing Pleasetakeyourseataccordingtoyourseatnumber Ifyoucannotfindyourseat pleaseaskthecabinattendantsforhelp Yourseatnumberisonthe oftheoverheadlocker Pleasemakesureyourhandbaggageisstoredintheoverheadlocker Smallarticles2canbeput theseatinfrontofyou Pleasetakeyourseatassoonaspossibletokeeptheaisle forotherstogothrough Thankyou edge under clear Goodafternoon ladiesandgentlemen WelcomeaboardHainanAirlines flightHU482fromBostontoBeijing Ourflightwilltake24hoursand55minutes Tobesafe passengersarenotallowedtouse remotecontrolledtoysandotherelectronicdevicesthroughout4theflight andthelaptopcomputersarenotallowedtouseduring andlanding Wewilltakeoffimmediately Nowthecabinattendantsaregoingtohavea check Pleasebeseated yourseatbeltandmakesureyourseatbackisstraightup5 yourtraytableisclosedandyourcarry on6items7aresecurelystowed8intheoverheadlockerorundertheseatinfrontofyou Thisisa flight Pleasedonotsmokeonboard Wehopeyouenjoytheflight Thankyou mobile take off security phones fasten non smoking ShortAnnouncements Oralpractice Discusswithyourpartneraboutthefollowingquestions 1 Whydoyouaskyourpassengerstorechecktheticketandboardingpass 2 Howdoyouusuallystartanin flightannouncementassoonaspassengersboardingtheplane 3 Whatwouldyoudoifsomeoneisstandingintheaisleandhasblockedtheway Listentothedepartureannouncementandlearnthefollowingwordsorphrases LongAnnouncements VocabularyBanddistance d st ns n 距离instructioncard说明卡 指令卡reseat ri si t vt 使重新坐下 使坐在新座位上remotecontroltoy遥控玩具duration dj re n n 持续的时间 期间interferewith干涉 干扰 妨碍navigational n v ge n l adj 航行的 航运的 Listentothedepartureannouncementandlearnthefollowingwordsorphrases VocabularyBandcruising kru z adj 飞机 以经济巡行速度行驶的altitude lt tju d n 高度 海拔notify n t fa vt 告知 通知prohibit pr h b t vt 阻止 禁止lavatory l v t r n 厕所 盥洗室hesitate hez te t vt vi 犹豫 踌躇chiefpurser乘务长 LongAnnouncements Readthedepartureannouncementanddecidewhetherthefollowingbehaviorsarerightornot LongAnnouncements 1 Turnoffallcellularphones radiosandremotecontrolledtoys etc beforetake off 2 Moveaboutduringtake offandlanding 3 Smokeinthelavatory 4 Stopmovingwhentheseatbeltsignison 5 Placeluggageontheaisleortheexits 6 Closethetraytableduringtake off 7 Stowthecarry onluggageintheoverheadbinorundertheseatinfrontofyou T F F T F T T Oralpractice Discusswithyourpartneraboutthefollowingquestions 1 Howdoyoubeginwiththedepartureannouncement 2 Howdoyouhelpthepassengerwhodoesn twanttositnexttotheemergencyexit 3 Howdoyoustopthepassengerswhoaretalkingonthephoneorplayingwithelectronicdeviceswhentheplaneisjustabouttake off 4 Whatshouldyouaskthepassengerstocheckbeforetake off 5 Howdoyouexpressyourselfifyouarereadytohelpyourpassengers Listentothedialoguesandfillintheblanks CA Welcomeaboard sir I mTracy thechief ofthisflight Myservenumberis26 IfthereisanythingIcandoforyou justletmeknow Which areyouflying M Myticketsaysit sbusinessclass1 CA OK Thebusinessclassisinthefrontof2theplane Justgostraight3andyouwillfindthe sayingbusinessclass M WherecanIsitexactly CA Letmeseeyourticket please M Hereyouare CA Seatnumber6A Thenit sawindowseat4 M Awindowseat ButIdon tlikethewindowseat I mafraidof thewindow Iwillfeelsick purser class sign lookingoutof CA Oh Isee Wehaveablind5overthewindow Youcanputitdownoryoucan theservicebuttontocallourcabinattendantstohelpyouputitdown M Well err butIstillwanttochangeaseat Couldyouhelpmewiththat CA Alright Pleasefollowme Let sgotothebusinessclassandI llseewhetherthereissomeonewhowantstochangeseatwithyou IsthatOK M OK That sverykindofyou press CA Goodmorning sir WhatcanIdoforyou M I mlookingformyseat Couldyou metomyseat CA Sure Yourboardingpass please M Hereitis CA Your is21B It sinthe ofthecabin thethirdrow6fromthelast theoneinthemiddle Thisway please I llshowyouyourseat Justwalkalong7theaisle M Thankyouverymuch guide seatnumber back Listentothedialoguesandfillintheblanks CA Sir canIputyour intothebaggageholder8overhead M Idon twanttodothat CA Luggageisnot tobeputintheaisle M Ialwaysputitinmysight orelseIdon tfeelverywell CA Iunderstand Butitwillcause whensomeonegoesacrosstheaislebecauseittakesup9toomuchroom M ButIdon tfeelsafeifitisputinthe CA Don tworry sir Everybaggageholderhasalock Andthekeyisinyourhand Itwillbeverysafe M Isitlikethis ThenIwilltry CA Letmehelpyou sir M OK thankyou CA Thankyouforyourcooperation sir luggage allowed trouble overheadlocker Listentothedialoguesandfillintheblanks Oralpractice Readthedialoguesanddiscussthefollowingquestionswithyourpartner 1 Howwillyougreetyourpassengerswhenyouaremeetingthematthecabindoor 2 Ifthepassengercannotfindhisseat whatcanyoudoforhim 3 Ifapassengersaysthankyouforwhatyouhavedoneforhim whatwillyousay Workinpairs Chooseoneofthefollowingsituationstomakeadialoguewithyourpartneraccordingtothedialoguesabove Situation1 Apassengercan tfindhisseat Situation2 Apassengerdoesn twanttositnexttotheemergencyexit Situation3 Apassengerputshisbaggageintheaisleforhisinsecurity CabinCrewCabincrewisthepeoplewhoareworkingwiththepassengersinthecabin Theyattendtopassengers needsthroughouttheflight servingrefreshmentsandsellduty freegoods socustomerserviceisvital Theyareexpectedtobefriendly enthusiasticandcourteousatalltimes Cabincrewcanalsobedividedintotwogroups theseniormemberiscalledchiefdirectororpurserandthosewhoworkundertheseniormemberarecalledcabinattendants Text1 Aqualifiedcabinmustbewiththeloftygoalandpassion Butthat snotenough Highlevelofprofessionalismandhard workingattitudeareamust Languageisalsoimportant andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage Cabinattendantsshouldcarryoutarangeofduties Attendingapre flightbriefing concerningweather altitudes routes emergencyprocedures crewcoordination foodandbeverageservicesoffered andnumbersofpassengers Clearrespectivetasksforthecomingflight Checkingtoensurethatfood beverages blankets readingmaterials first aidkits emergencyequipment andothersuppliesareaboardandareinadequatesupply Aqualifiedcabinmustbewiththeloftygoalandpassion Butthat snotenough Highlevelofprofessionalismandhard workingattitudeareamust Languageisalsoimportant andanexcellentcabincrewmustbeabletocommunicatewithpassengersinEnglishfluentlywhoarenotsharingthesamelanguage Cabinattendantsshouldcarryoutarangeofduties Attendingapre flightbriefing concerningweather altitudes routes emergencyprocedures crewcoordination foodandbeverageservicesoffered andnumbersofpassengers Clearrespectivetasksforthecomingflight Checkingtoensurethatfood beverages blankets readingmaterials first aidkits emergencyequipment andothersuppliesareaboardandareinadequatesupply Verifyingthatfirst aidkitsandotheremergencyequipment includingfireextinguishersandoxygenbottles areinworkingorder Welcomingpassengersonboardanddirectingthemtotheirseats Assistingpassengersinplacingcarry onluggageinoverheadorunder seatstorage Determiningspecialassistanceneedsofpassengerssuchassmallchildren theelderly orthedisabled Demonstratingsafetyprocedurestopassengers Checkingallpassengerseatbeltsaresecurepriortotake off Makingannouncementsonbehalfofthepilotandansweringpassengers questionsduringtheflight Servingmealsandrefreshmentstopassengers Reassuringpassengerswhensituationssuchasturbulenceareencountered Completingpaperwork includingwritingaflightreport Theworkofcabincrewcanbestressfulanddemanding butitcanalsobevaried interestingandrewarding Learnthewordsintheboxandthencompletethesentenceswiththem Changetheformifnecessary courteousadequatesupplyencounterdividedirectpriortoannouncement 1 The offoodandbeveragesshouldbeverifiedbeforetheflighttakesoff 2 Thecabincrewcanbe intothechiefdirectorandcabinattendants 3 Thepassengersbecameanxiouswhentheflight turbulence 4 Cabinattendants smileand behaviorscanmakethepassengersrelax supplies divided encountered courteous 5 Goodafternoon ladiesandgentlemen WelcomeaboardChinaEasternAirlines flightMU3516fromBeijingtoShanghai theflightdirector 6 Itisthecabincrew sdutytocheckwhetherallpassengers safebeltshavebeensecured take off 7 Afterboarding thecabinattendantswill thepassengerstotheirseats 8 Therearesome beveragesintheflight Ifyouwanttobuy youcanaskthecabinattendantsforhelp announced priorto direct duty free ReadthetextagainanddecidewhetherthefollowingstatementsareT true orF false 1 Cabincrewshouldhaveprofessionalknowledgeandgoodworkingattitude 2 Onlythepilotcanmakeannouncementsduringthewholeflight 3 Cabinattendantsreceivetheirtasksinthepre flightbriefings 4 Assoonaspassengersleavetheflight cabincrewaccomplishtheirduties 5 Thewriter sattitudetowardstheworkofcabincrewispositive T F T F T Thinkaboutthequestionsbelowandthenwriteapassage 1 What syouropinionofcabinattendants 2 Whatshouldyoudoifyouwanttobeaqualifiedcabinattendant Text2 CabinServiceCabinattendantsmakeface to face1contactwithpassengers Theirprofessional2image3reflects4theairlines serviceimage Passengers opinionofanairlineisbasedon5theirwords behaviorsandservicestandard6 Cabinattendantsshouldpossess7essential8qualifications9fortheirwork aswellastherigid10physical11requirementssuchasheightandvision12 Thequalityofcabinserviceisjudged13onthefriendliness14 courtesy15andappearance16ofthecabinattendants First cabinattendantsshouldenjoytheirwork Theyaredoinganexcitingandchallenging17job Theyshouldbefriendlyandhelpfultopassengers Theymustkeepsmilingduringtheirwork forasmileisagoodwaytohelppassengersrelax Theymustalsoprovidecourteousandefficientservicetothepassengers Second awarmconcern18forthepassengersisanecessaryqualificationforpassengerservicework Dignity19 warmthandasincerelikingforthepassengersarethebestqualities Readthetextandchoosethebestanswer 1 Howdopassengersgettheiropinionsoftheairlines A Cabinatte