Unit 10 claim

宋佳育 AsthesecretaryMissLiu李杰 AsCBMinsurancecompanymanagerMr LI王蔚 AsOUCcompanymanager buyer Mr Hu覃东海 AsOPPcompanysalesmanager supplier Mr Wang Unit10Complaintandclaims Background theOUCcompanyrecievedthegoodsandthenfoundthegoodswereterriblyrusty sothecompanymanagerMr HumakeacalltotheCBMinsurancecompanyforclaim Mr Hu MissLiu Hello YouarereachtheCBMinsurancecompanyoffice IamthesecretaryMissLiu whatcanIdoforyou Mr Hu Hello ThisisMr HufromOUCcompany I mspeakingtothemanagerMr li Isheinhere MisLiu MissLiu Holdon please ThisismanagerLi Speaking please MrLi MrLi 单击添加副标题 Mr Hu ThisisMr HufromOUCcompany I amcallingtoyouthatourcompanyrecentlyreceivedthegoodswhichwereterriblyrusty Thosegoodsbringourcompanyagreatdamage ourgoodsareonFOBbasic soweneedsomecompensationastheinsurancepolicy Mr Li Iamsorryforyourloss Wewillstrictlysurveythereasonsoftherusty Iftheseasonscoincidewithinsurancearticle wewillgiveyoucompensation ifnot wearesorrytotellyouthatyouhavetoapproachthebuyerforclaims Oncethesurveyresultturnsout Iwillgiveyouareply Mr Hu That sOK wearelookingforwardtoyourearlyreply Bye Mr Li bye Theinvestigationreportquicklycameup AndtheinsurancecompanymanagerMr lisendedalettertoOUCcompany Oct 5 2011DearSirs I amsorrytotellyouthatourcompanycan tgiveyouforcompensation Accordingtoourinvestigationreport thereasonwhyyourgoodsrustedattributedtoeffectsofdampnessduringthelongseavoyage Asyoudonotcovertheriskofrust werefusetobeartheresponsibility Maybeyourclaimshouldbereferredtoyoursupplier yourfaithfullyCMBinsurancecompanyManagerli Backgroud TheOUCcompanyfailedtoattaincompensationfromtheCBMinsurancecompany sotheOUCcompanyhavetoapproachthesupplier OPPcompany forclaim ThefollowletteristoOPPcompany Oct6 2011DearSirs Theshipmentof48setsofmedicalinstrumentsdeliveredon12july2011 andwascheckedondelivery Afterexaminingthegoods wehavetocomplainaboutthequalityofthesemachineswhichseemstofallfarbelowthestandardweexpect The48setsofmedicalinstrumentsthatyoudeliveredwereterriblyrusty Itseemthatitcannotbeuseforalongtime whichwillbringagreatdamageforus Sowewouldlikeyoutorefundthemoneywehavepaidyouforthesemachines Alternatively ifthisunacceptable wewouldbepreparedtoacceptthenewgoodsWelookforwardtohearingformyouintheverynearfuture YoursfaithfullyOUCcompanymanagerMrHu 单击添加副标题 8october 2011DearSirs Werefertoyourletterof6october 2011regardingthequalityof48setsofmedicalinstrumentswesuppliedyourecently Thankyouforbringingthismattertoourattention Ourcompanywillquicklystartainvestigationforthismaterandgiveyouasatisfactoryanswerassoonaspossible YoursfainthfulOPPcompanysalesmanagerMr Wang Background AfterOPPcompanyfinishedainvestigationfortheclaim ThecompanyassigntheSalesmanagerMrWangtovisittheOUCcompanytodealwiththeclaim thefollowcomversationoccursintheOUCcompanyoffice Mr Wang Mr Hu we vereceivedyournoticeofclaim That swhyIcametoheretodiscussthematterwithyouinperson Mr Hu Well Iknowthemarketingofcomplaintsisanunpleasantbusinessinthepracticeofforeigntrade Butthepresentcaseistooserioustobeoverlooked sothatwefeelwemustfileaclaimonyou Mr Wang let sfirstexaminethedetails Youcomplainedthat48setsofmedicalinstrumentswereterriblyrusty Isitreallythatserious Mr Hu Yes Uponitsarrivalatourport theywereimmediatelyexamined We reverysurprisedtofindthat48setsofmedicalinstrumentswereterriblyrusty Mr Wang Wewerealsosurprised I dliketotellyouthateveryinstrumentwassubjectedtostrictinspectionbeforeshipment Andbeforeileft Icheckedupontheconditionoftheshipment andfoundnothinginourrecordindicatinganyrustyinstrument Mr Hu Thenhowcouldithappenthat48setsofmedicalinstrumentsgotrusty Mr WangTherustmaybecausedbymantfactors Ibelievethatrustcouldoccurintransit Youknow thegoodswereboughtonFOBbasis Anditwasyouwhobookedtheshippingspaceandhadthegoodsinsured ThereforeIregretverymuchwecan tentertainyourclaim Inmyopinion yourclaimshouldbereferredtotheinsurancescompanyforcompensation Mr Hu Franklytosay we vegotintouchwiththeunderwriters buttheyhaverefusedtotakeanyliability Theyattributedtherusttotheeffectsofdampnessduringthelongseavoyage Mr Wang Thatisamatteroverwhichwecouldexercisenocontrol I mafraidIhavetoinsistthatyouapproachtheinsurancecompanyforsettlementunlessyouhaveneglectedcoveringthisriskinyourpolicy Mr Hu Tomyregret wefailedtocovertheriskofrust Thisisanunfortunateoversight Itseemswe