SCH-Hotel-Job-Desc---6.03-IT-Support-Officer.doc

POSITION DESCRIPTIONJob Title: IT Support Officer职位：电脑房文员Department: Finance部门：财务Effective Date:就职日期：O R G A N I Z A T I O N S T R U C T U R E组 织 结 构Reports To: IT Support Assistant Manager 汇报给：电脑部副经理Direct Subordinates: No直接下属：无S C O P E职 责 范 围The IT support officer responsible is to assist IT Support Manager & IT Support Assistant Manager in maintaining hardware and software including interface systems to ensure a continuous smooth and trouble free operation of the hotels computer systems.电脑房文员的主要职责是协助电脑部经理和电脑部副经理完成所有软件和硬件的数据处理，包括各交换系统。提供技术支持，保证酒店管理系统的正常、高效运作。P R I M A R Y R E S P O N S I B I L I T I E S基 本 职 责1. Source out new software and hardware new releases that may of use to the hotel. 发现可能用于酒店的新的硬件软件资源。2. Assist in the security maintenance of the computer room and protection of data diskettes. 协助维护电脑房电脑的安全并保护数据磁盘。3. Ensure that all daily computer operating procedures relating to back-ups, storage, etc are followed. 保证所有电脑程序的准确性，特别是每天关机、后台数据输入和保存的安全性。4. Ensure that hardware are correctly used and maintained. 确保硬件的正确使用和合理维护。5. Assist in computer training for all new and existing users. 协助培训所有新的和原有的电脑使用者。6. Ensure that computer operating policies are compiled with by users. 确保所有微机使用者能够按规程操作。7. Assist IT Support Manager to accomplish the IT Support departments objectives. 协助电脑部经理完成电脑部的工作项目。8. Paying full attention to hotel. 对酒店工作予以足够的重视。9. Communicating and learning each other with IT Support staff to improve IT skill and operation experience.与电脑部其他人员进行交流和切磋以提高业务水平，增加工作经验。10. Provide IT support for Hotel in-house Guest. 为酒店住店客人提供技术支持。11. Follow Up any Maintenance request within 24 hours. 24小时跟进维修工作。12. Accomplishing the maintenance plan for hotel IT facility, ensure hotel system running stably and security. 完成酒店信息系统设备的维护计划，确保酒店系统的正常运作。13. Communicating and discuss with IT Support Manager to understand the managements decision, ensure the CAPS score archive hotel target. 与电脑部员工进行交流和讨论以确保对管理方决定的理解，确保CAPS积分能够达到酒店 的要求。14. Perform any other duties as requested by immediate superiors. 完成主管临时交与的工作内容。15. Hotel has authority to relocate staffs job position. 酒店有权重新安排员工的职位 The above key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that maybe inherent in the job. 以上为电脑房文员的基本工作内容及职责范围，不应被视为实际中全部工作内容的详细描述。 CHARACTERISTICSESSENTIALDESIRABLEREQUIRED 基本要求 特长 基本情况PHYSICAL- Good Health 身体状况 - 身体健康 Height/build; Age; Sex;- 18 and above 身高；年龄；性别 - 18 岁以上Presentation; Speech; Health - Male 行为举止；语言；健康状况 - 男- Neat - 良好LANGUAGES- English语言 -良好的英语 - Local Language -本地语言 QUALIFICATIONS/ - Computer diploma TRAINING - 计算机专业学历技能培训WORK EXPERIENCE - Preferably in the same position 工作经验 for 2 years. - 有2-4年相关工作经验者优先 DISPOSITION 性格Leadership; relationships; - Cooperative. 领导能力；人际关系； -团队精神character; potential- Position attitude. 性格特点；潜质 - 职业态度端正 - Honest. - 诚实- Integrity. - 正直- Pleasant. -开朗乐观- Meticulous in