THINKING DIFFERENTLY ABOUT DIFFICULT PEOPLE

ThinkingDifferentlyAboutDifficultPeople DewounM Hayes CAPEliteOfficeConcepts Inc 1 2 Who What Why How Whoare difficult people 3 Values BeliefsPerceptionsBackground Whatmakesusdifferent DIVERSITY 4 PrefrontalCortex DeepLimbicSystem BasalGanglia Cingulate 5 The Physio factors 6 BasalGanglia speedometer Functions Regulatesfeelings emotionsRegulatesmotivationMonitorsbody sanxietylevels 7 BasalGanglia speedometer Hyperactivity Panicattacks Negaholics LowmotivationConflictavoidanceUnabletohandlestressNervousness 8 Cingulate gearshifter Functions AbilitytoadapttosituationsProvidescognitiveflexibilityAbilitytoseeoptionsAbilitytoshiftattention 9 Cingulate gearshifter HyperactiveMode Uncooperative theinstant NO ArgumentativeUnabletoadapttochangeTheperfectionistGrudgeholdersWorrywarts 10 DeepLimbicSystem braincentral Functions SetsemotionaltoneModulatesmotivationPromotesbondingStoresemotionalmemoriesIdentifiesimportantevents 11 DeepLimbicSystem HyperactiveMode MoodyNegativethinkingDecreasedmotivationSocialisolationNotadmittingfault 12 Pre FrontalCortex Supervisor Functions AttentionspanCriticalthinkingImpulsecontrolJudgmentLearnfromexperienceProblemsolvingorganization 13 Pre FrontalCortex Hyperactivity DisorganizationProcrastinatorsPoorjudgmentcallsShorttermmemoryissuesunabletolearnfrommistakes Options 14 Option 1 IQUIT 15 UNEMPLOYED 16 17 Option 2 KnockSomeSenseIntoThem Shewillgoawaysoon Shewillgoawaysoon Option 3 Ignore 18 Option 4 ChangeYOURATTITUDE Attitudeisalittlethingthatmakesabigdifference SirWinstonChurchill 19 Productive LessStress Professionalism YOU 20 AcknowledgeAcceptApproach 21 TheStepstoAttitudeAdjustment Icannotchangeanyone spersonality butIcanchangeMYattitude Icannotchangeanyone spersonality butIcanchangeMYattitude Icannotchangeanyone spersonality butIcanchangeMYattitude 22 Step 1 Acknowledge 23 Step 2 Acceptance Acceptanceiswhenapersonagreestoexperienceasituation tofollowaprocessorcondition Iamokwithwhoyouare Don ttakeitpersonal 99 5 ofthetimeit sNOTaboutYOU 24 Step 3 TheApproach 25 26 Createaninternalagenda IdentifyareasontointeractwiththisindividualDetermineabenefitoftheinteractionMakeitworktoyouradvantage Keepitshortandsimple 27 Deviseasolution 28 Ineedtocommunicatedifferently Adjustyourcommunication AltercurrentcommunicationmethodUseactivelisteningskillsChangelevelofcommunication Puttingourattitudeadjustmenttouse Micromanager Negaholic Unorganized ProcrastinatorNon communicativeBossOfficeGossipThePerfectionist 29 AcknowledgeAcceptApproach Ch