案例：英国石油公司的知识管理实践和经验PPT课件

KnowledgeManagement inpursuitofexcellence chris collison geoff parcell 2 Whatwe llcover AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses 3 Awordfromoursponsor Mostactivitiesortasksarenotonetimeevents Ourphilosophyisfairlysimple Everytimewedosomethingagain weshoulddoitbetterthanthelasttime SirJohnBrowneCEO BP Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit 4 ManagingKnowledge Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows buttokeeptrackofpeoplewho knowtherecipe andnurturethetechnologyandculturethatwillgetthemtalking ArianWard HughesSpace Communications 5 PeerAssists awaytogetpeopletalking intherightway 6 BP sknowledgemanagementframework Individuals Teams Goals Results UsingKnowledge 7 Findingsolutionstobusinessissues 8 CapturedKnowledge Individuals Teams Goals Results UsingKnowledge BP sknowledgemanagementframework 9 AfterActionReviews Learningduring FourSimpleQuestions Whatwassupposedtohappen Whatactuallyhappened Whywasthereadifference Whatcanyoulearnfromit Col EdGuthrie USArmy 15minuteteamdebrief conductedina rank free environment 10 Retrospects Learningafterdoing Whatwastheobjectiveoftheproject Whatdidweachieve Whatwerethesuccesses Why Why Why Howcanwerepeatthesuccess Whatwerethedisappointments Why Why Why Howcanweavoidtheminfuture Marksoutof10 Facilitated forwardlookingteammeeting soonaftertheprojecthasended 11 12 13 14 15 Afewmore WhatarethetoptenthingsIneedtoknow WherecanIgetmoredetail WhatcanIre use WhocanItalkto Evenmore StillMore MoreLessons MoreLessons LessonsLearned 16 Contextanddetail whereandwhenyouneedit 17 CapturedKnowledge Individuals Teams Goals Results UsingKnowledge Recap 18 Timeforsomeaudienceparticipation 19 KMStrategy Innovation Organisation Learning Capturing 1 2 3 4 5 Score BasicPerformance HighPerformance KMAssessmentexercise 20 KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 21 3rdKM OLConferenceChrisCollisonBP 22 KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 24 6Expectationsof OperationalExcellence 1 UsetheRightPeople Processes 2 CauseNoHarmtoPeopleor Environment 3 EliminateUnplannedOutages 4 EffectivelyPrioritise Execute 5 OptimiseProduction 6 MinimiseCosts PlannedWork 25 Howdoesitwork Everybusinessunitbenchmarksitselfagainstasetofkey practices usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda bigpicture iscreatedThrougha datingagency businessunitsarebroughttogethertosharetheirstrengthsGoodpractices tools offersandrequestsaremadewidelyavailablethroughanintranet communitycentre 26 Morale Motivation EnsureCompetency Share transfer embedknow how Communicateeffectively DrivePerformanceimprovement ManagementofChange EnhanceOurReputationWithThe Community GetHSERight ManageGreenhouseGasEmissions MeasureAndManageProduction Losses EnsureReliability ManageCorrosion Plan ScheduleandResource PrepareAndExecutePlanned Shutdown OptimiseResources OptimisePlantPerformance ForecastProduction AssureProductQuality ManageProcessConsumablesBudget ManageSparePartsAndStores ManageOrganisationalEffectiveness ManageContracted 3rdParty Services ManageEnergyEfficiency ManageWater ManageWorkingCapital ManageOpexBudget 4 5 4 3 2 1 Nolevel1performers Nolevel5performers Minimum Maximum Average 27 The Stairs Diagram CooperRiver BulwerIsland LaveraChemicals Feluy TexasCity Kwinana CorytonFeluy bv Joliet GrangemouthGeel Netherlands DecaturHull FPS TrinidadOil Highdesiretoimprove Highperformance 5 4 3 2 1 0 1 2 3 4 Gapbetweencurrentandtarget Performance ManageCorrosion 28 29 InstantChat HiChris Whatshiftpatternareyouworking HiGeoff I monC shift 12hourson offover4days DoyoudosomethingsimilarinKwinanaRefinery 30 Asharednewspaper 31 Alivingtoolbox 32 33 Whatwecovered AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses 34 Somekeymessagestoleaveyouwith HaveacommonframeworkandsomesimpletoolsIt sallaboutgettingtherightpeopletalking Youcandoknowledgemanagementwithoutcallingitknowledgemanagement It smostpowerfulwhenyouputitalltogether Tofindoutmore 35 The River d