SHALLI的句子酒店用语.doc

have you a reservation?may i know your name and room number? here is your room key.please pay at the cashiers desk over there.are these your baggage?1 good morning/afternoon/evening3 did you have a nice trip?4/i am receptionist. (waiterwaitress)5? what can l do for yon?6just a moment, please7i am always at your service8i hope you will enjoy your stay with us here.9 i am very sorry to have caused you so much trouble10. just let me know if there is anything. i can do for you11this wayplease12. would you care to step this wayplease?14its our pleasure to serve our guests15 after youfollow me ,please.16 excuse mei will be with you in a minute.17? may l have your name?18sorry to have kept your waiting19? would you please fill in this form?20? how are you going to payin cash or by credit card?22go straight aheadturn left,turn right23you may go to your room by this elevator24 let me have a cheek for you.25 take a seatplease26ill show you the way?27 have a good trip28 i wish you a good business30i am looking forward to serving you once again.1. may i 2. could you 3. would you 4. shall i ?1may i may i have your name, please? may i have your check-out time, please? may i see your passport, please? may i know your nationality, please? 2 could you could you fill out the form, please? could you write that down, please? could you draft the fax, please? could you hold the line, please? 3 would you would you like tea or coffee? would you like to take a taxi? would you mind sitting here? * would you when would you like to visit kunshan? when would you like to have lunch? what time would you like to eat? who would you like to contact? which kind of room would you prefer? how would you like to settle your bill? how long would you like to stay? how many tickets would you like to buy? 4 shall i would you like me to do ? shall i draw the curtains? shall i draw you a map? shall i make the reservation for you? good morning. ()good afternoon. ()good morning, sir. this is the front desk. may i help you?1. i see, sir. certainly, sir. 2. just a moment, please. thank you for waiting. i am very sorry to have kept you waiting. could you wait a little longer, please? 3. no.i am afraid i cant do that. excuse me, sir. please let me pass. 4. i am sorry.; we are sorry. i am very sorry for the delay. i am very sorry for the inconvenience. i would like to apologize for the mistake. 5. thank you.thank you, sir. thank you very much. 6. here you are. here is your room key. here it is. 7have a nice day. please enjoy your stay we hope to see you again soon. thank you for staying with us. 8. yes, yes.just a moment, please., pardon? pardon me? i beg your pardon? could you repeat that, please? 9.bye-bye,thank you for calling. we look forward to hearing from you. please contact me if you have any further questions. b=bellmanc= (clerk)h=housekeepingbc=bell captaing=guestdistinguished/honorable/respected friends() your excellencyon behalf of the beijing municipal government, i wish to express our heartfelt thanks to you for your gracious assistance.how are you making out in beijing?ill surely remember you and your invitation to him.! its a rewarding trip!,as you have a tight schedule, i will not take up more of your time.please remember me to mr.wang.hope youll visit beijing more often.i will see myself out, please.take care!have a nice trip!at your service!?/host a dinner/banquet/luncheon in honor of ?informal dinner()luncheonlight mealworking luncheon buffet dinner/luncheonreturn dinnerfarewell dinnerglee feastreceptionreception celebrating the 45th anniversary of the founding of the peoples republic of chinacocktail partytea party/table dhote/a la carteserve a coursthere is your seat.please have a seat.enjoy this happy get-togetherplease yourself at home./please enjoy yourself.help yourself please.what would you like to drink?at this point, i propose a toast: to the cooperation between ? and ? , to the health of senator?, cheers!?lastly, taking up this glass of fine wine, i propose a toast to ?id ask you to raise your glass and join me in a toast ot the health of all our friends present here.heres to you!to your health!ill drink to that!whatever you like!excuse me for a minute.hope you enjoy yourself.ladies and gentlemen, good evening. the concert/show would start soon. please get yourself seated. thank you.the reception will now begin.all rise please. for the p.r.c.national anthem!?the distinguished guests paarticipating the reception are ?i have the honour to call upon ?this concludes the opening ceremony.grand celebration?celebrating the 1st anniversary of the establishment of ? ?hail the first fifa of ?on the occasion of the season, i would like to extend seasons greetings.1/good morning / afternoon/ evenig, may i help you?2how many presons are there in you party,sir/madam?3what time would you like to arrive?4may i have your name,please?5may i take your telephone number,please?6is there anything specis you would like us to prepore?7if you have further requiements,please let us know.8800im afraid that we only can guarantee the table before 8:00in the evening.1. 2may i help you?3do you have a reservation?4how many persons5/this way please/follow me,please.6would you like to sit here,sir?7which do you prefer,by the window or near the door?8is this table fine with you?9here is the menle for you,sir.10im sorry,sir,we dont have a free table now,would you like to have a drink in the bar?well call you as soon as possible.11im sorry to keep you waiting,sir?12if you need any help,please call me.1are you ready to order now?2what would you like to order?3would you like some more?4how would you like your steak coled?(rare medium rare medium medium well well done 5im sorry sir ,we dont have any more.1is everything to you satisfaction?is everything all right with your med?2is there anything eles that i can do for you ?can i bring you anything else?3may i clean your table now?would you like me to clear you table?1im terribly sorry for such a mistake sir?2im change it right away.3im very sorry ,ill call the superrisor.4i would like to apologize once again.5 im sorry,but we glad you pointed this buttons.1would you like to have the bill now?2would you like to pay cash or by cred it card?3would you like the amout on the same billor seperately?4sorry,i shall add it up again.5sorry,would you show me what is wrong.6 sorry,may i have you room key and room card?7excuse me ,sir, would you please sign your name here?1thank you,sir,we hope to see you again.2im glad you enjoyed your med,good bye.3thank you very much,have a nice evening,good bye.1. : /good morning, madam/sir. /good afternoon, madam/sir. /good evening, madam/sir. nice to see/ meet you again, mr. wang. how are you ( today)? im fine, thank you, and you? im very well, /im fine, too. thank you. useful words and expressions:1) sir2) madam3) miss4) ms5) meet6) good morning/ afternoon/ evening!7) glad / nice to 8) how do you do? /how are you ?2 : may i help you?/what can i do for you ? is there anything else i can do for you? useful words and expressions:1) may /can i ?2) if you need my help, just call me please.3 : thank you. im sorry. thats all right. please. useful words and expressions:3) thats all right.4 excuse me5 here is / are your (key, newspaper, boiled water, breakfast, lunch ,supper) / here you are.6 : just a moment, please./wait a minute, please. i will be with you in a moment. sorry to have kept you waiting . useful words and expressions:1) moment2) wait3) i will be4) sorry to7 i am sorry, i dont understand. could you show me?/ i beg your pardon.8 please take your time, theres no hurry.9 : my name is . please let me know if theres anything i can do for you./can i help you?10 : goodbye. have a nice day. wish you happy here. hope to see you again soon. have a nice trip.11 : / / _/ good morning/ good afternoon/ good evening, (this is) (name of your department/ outlet).speaking. may i help you? thank you for calling.12 : /certainly, madam/sir. i will get it right away. /yes, madam/sir. i will take care of it at once. sorry, i am not sure. if you wait a minute, ill try to find out. im afraid it is against hotel regulation. im sorry, we are not allowed to do this. i m sorry, i m afraid we dont have (things guests want). may i suggest (you contact the bank in the basement)?13 could you (sign here)? would you mind (calling back later)? may i (have your name)?14 : follow me please. please go straight ahead. /please turn right / left. it is on the floor.15 : /thank you for telling us, madam / sir, ill inform my manager about it.please accept our apology. / im terribly sorry, madam / sir. there could have been some mistakes. ill have it corrected at once. / ill look into the matter at once.1good morning ,sir(madam) ,()2good afternoon ,ladies and gentlemen ,.3good evening ,miss price ,.4how are you today ,mr brown ? ?.5im good ,thank you. ,.6its good to see you again ,sir(madam) ,()7nice to meet you ,sir. ,.10can i help you, ms blake? ?11would you take the seat ,young