商务英语入门第七章_外教社修订版ppt课件

Chapter7 人力资源管理 HumanResourceManagement LectureOutline WhatIsHumanResourceManagement 什么是人力资源管理 HumanResourcePlanning人力资源规划 Recruitment招聘 TrainingandDeveloping培训和培养 Compensation报酬 TheFourC sModelforEvaluatingHumanResources评价人力资源的4C模式 HowtoKeepEmployeesMotivated如何保持员工的工作热情 Lead inactivities Role playajobinterviewwithyourpartner Supposethatyouaretheintervieweeandyourpartneristheinterviewer trytoanswerthefollowingthreequestionswhicharecommonlyaskedinthejobinterview andthenexchangetheroleswithyourpartner Lead inactivities Question1 Areyouwillingtoworkwithoutanyreward Question2 Whatisyourbiggestweakness Question3 Howlongdoyouplantoworkinourcompany Lead inactivities HowshouldyougiveanappropriateanswertoQuestion1 AdditionalInfo Infact theimpliedmeaningunderlyingthisquestionisthattherecruitersjustwanttoknowhowthisjobappealstoyou Therefore thesalaryisnotthekeyproblem Evenifyouwonthelotteryyesterday youarestillwillingtoworkhere whichisthemostimportant Aslongasyoushowyourgreatenthusiasmforthejobandthecompany it senough Lead inactivities HowtohandleQuestion2 AdditionalInfo Question2isadilemma Ononehand youcan tanswerthisquestionwiththeword No becauseapersonwithoutweaknessesdoesn texistatall Ontheotherhand ifyoutelltherecruitersyourbiggestweakness youmaynotberecruited Lead inactivities HowtohandleQuestion2 AdditionalInfo Hence acleveranswershouldemphasizewhatyouhavelearnedfromyourpastexperiencesandwhatprogressyouhavemade Forinstance youwereonceinchargeofaprojectandyoulearnedhowtolistentoothers advice Neversaythatyoulackpatience communicationskillsoranythinglikethat Lead inactivities HowtoanswerQuestion3properly AdditionalInfo Question3doesn tseemdifficulttoanswer buttheproblemisthatyoudon twanttosaythatyou llstayinthatcompanyforawholelife orjuststaythereforashorttime Whatyouneedatthismomentistorestructureyouranswer Itwouldbesmarttofirsttelltherecruitersthereasonswhyyouwanttoworkhere andthenmovetosuchtopicsashowthisjobappealstoyouandhowitstimulatesyourpotentials Lead inactivities HowtoanswerQuestion3properly AdditionalInfo Forexample ifyouaresurethatthisjobcanmakeyouthriveinthecompany acleveranswerwouldbe aslongastheseattractionsexist I llkeepworkinghere WhatIsHumanResourceManagement Thehumanresourcemanagement HRM processisanongoingprocedurethattriestokeeptheorganizationsuppliedwiththerightpeopleintherightpositions WhatIsHumanResourceManagement HRMisbasedontheefficientutilizationofemployeestoachievetwomaingoalswithinacompany AdditionalInfo WhatIsHumanResourceManagement AdditionalInfo Thefirstistoeffectivelymakeuseofthetalentsandabilitiesofeachemployeetomeettheoperationalobjectivesthataretheultimateaimoftheorganization Alongwiththis thepracticealsoseekstoensurethatindividualemployeesaresatisfiedwithboththeirworkingenvironmentandthecompensationandthebenefitsthattheyreceive TwoMainGoals WhatIsHumanResourceManagement AdditionalInfo Attimes itisimpossibletoarriveatsolutionsthatareinlinewithboththeaimsoftheorganizationandthedesiresoftheemployee Whenthishappens effectivemanagersarefacedwiththetaskoffindingaresolutionthatprotectstheinterestsofthecompany butatthesametimeprovidesanacceptablelevelofsatisfactionoftheemployee WhatIsHumanResourceManagement AdditionalInfo Thisprocesscansometimestakeagreatdealofexpertiseonthepartofthehumanresourcepersonnel butultimatelycanhelpestablishthebestsolutionforallconcernedparties WhatIsHumanResourceManagement AdditionalInfo HRMprocessisanongoingprocedurethattriestokeeptheorganizationsuppliedwiththerightpeopleintherightpositions HRMProcess WhatIsHumanResourceManagement AdditionalInfo Theprocessmainlyincludes HumanresourceplanningRecruitmentScreening selectionOn boarding OrientationTraining developmentPerformanceappraisalPromotions transfers demotions separations Compensation HRMProcess WhatIsHumanResourceManagement HumanResourcePlanning Humanresourceplanningisdesignedtoensurethatpersonnelneedswillbeconstantly appropriatelymet Itisaccomplishedthroughtheanalysisofbothinternalfactorsincludingcurrentandexpectedskillneeds vacancies anddepartmentalexpansions reductions andfactorsintheenvironmentsuchasthelabormarket WhatIsHumanResourceManagement Recruitment Recruitmentisconcernedwithdevelopingapoolofjobcandidatesinlinewiththehumanresourceplan Candidatesareusuallylocatedthroughnewspaperandprofessionaljournaladvertisements employmentagencies wordofmouth andvisitstocollegeanduniversitycampuses WhatIsHumanResourceManagement Selection Screening selectioninvolvesusingapplicationforms resumes interviews employmentandskillstests andreferencecheckstoevaluateandscreenjobcandidatesforthemanagerswhowillultimatelyselectandhireacandidate WhatIsHumanResourceManagement SocializationandOrientation Socializationandorientationaredesignedtohelptheselectedindividualsfitsmoothlyintotheorganization Newcomersareintroducedtotheircolleagues acquaintedwiththeirresponsibilities andinformedabouttheorganization sculture policies andexpectationsregardingemployeebehavior WhatIsHumanResourceManagement TrainingandDevelopment Traininganddevelopingarebothaimedatincreasingemployees abilitiestocontributetoorganizationaleffectiveness Trainingisdesignedtoimproveskillsinthepresentjob developmentprogramsaredesignedtoprepareemployeesforpromotion WhatIsHumanResourceManagement PerformanceAppraisal Performanceappraisalcomparesanindividual sjobperformancewithstandardsorobjectivesdevelopedfortheindividual sposition Lowperformancemaypromptcorrectiveaction suchasadditionaltraining ademotion orseparation whilehighperformancemaymeritareward suchasraise bonus orpromotion WhatIsHumanResourceManagement Promotions transfers demotions separations andcompensation Promotions transfers demotions separations compensationreflectanemployee svaluetotheorganization Highperformersmayhavehigherincomesandbepromoted whilelowperformersmaybedemoted transferredtolessimportantpositions orevenseparated Anyoftheseoptionswill inreturn affecthumanresourceplanning WhatIsHumanResourceManagement WhatactivitiesareincludedintheHRMprocess Humanresourceplanningisaccomplishedthroughanalysisofbothinternalfactorsandfactorsintheenvironment Whatareincludedininternalfactorsandfactorsintheenvironmentrespectively Howdoesamanagerselectandhireajobcandidate Whatdoesthetermsocializationandorientationmean Whoconductsanemployee sperformanceappraisal theHRMdepartmentorhis herimmediatesupervisor QuestionsforDiscussion WhatIsHumanResourceManagement HumanResourcePlanning HumanResourcePlanningreferstoclassicHRadministrativefunctions andtheevaluationandidentificationofhumanresourcesrequirementsformeetingorganizationalgoals Italsorequiresanassessmentofanavailabilityofthequalifiedsourcesthatwillbeneeded HumanResourcePlanning Toensuretheircompetitiveadvantageinthemarketplaceandanticipatestaffingneeds organizationsmustimplementinnovativestrategiesdesignedtoenhancetheiremployeeretentionrateandrecruitfreshtalentintotheircompanies HumanResourcePlanning FourBasicAspects First planningforfutureneedsbydecidingnowhowmanypeoplewithwhatskillstheorganizationwillneed Second planningforfuturebalancebycomparingthenumberofneededemployeeswiththenumberofpresentemployeeswhocanbeexpectedtostaywiththeorganization HumanResourcePlanning FourBasicAspects Third planningforrecruitingorlayingoffemployees Finally planningforthedevelopmentofemployeestoensuretheorganizationhasasteadysupplyofexperiencedandcapablepersonnel HumanResourcePlanning Themanagersofahumanresourceprogramshouldconsidertwomajorfactors Theorganization shumanresourceneeds Internalgrowthmeansadditionalemployeesmustbehired whileacquisitionsormergersmaymeantheorganizationwillneedtoplanforlayoffs HumanResourcePlanning Themanagersofahumanresourceprogramshouldconsidertwomajorfactors Theeconomicenvironmentofthefuture Aboomingeconomymightencourageexpansionandthusincreasethedemandforemployees However thesameboomingeconomymayresultinlowunemployment makingitharderandmoreexpensivetoattractqualifiedemployees HumanResourcePlanning Gap HRNeeds Demand Supply HumanResourcePlanning Theuseofcomputerstobuildandmaintaininformationaboutallemployeeshasenabledorganizationstobemuchmoreefficientintheirplanningofhumanresources AdditionalInfo HumanResourcePlanning Intoday scorporateenvironment HRplanningisviewedasavaluablecomponentforaddingvaluetoanorganization Bothemployeesandthecompanywilloftenrealizemanybenefitsofplanningoverthelong run AdditionalInfo Whatarethebasicaspectsinhumanresourceplanning Whatfactorsmustthemanagersofahumanresourceprogramconsider QuestionsforDiscussion HumanResourcePlanning Recruitment Thepurposeofrecruitmentistoprovideagroupofcandidatesthatislargeenoughtoletmanagersselectthequalifiedemployeestheyneed Recruitment RecruitmentPreparation JobanalysisJobdescriptionHiringspecification Recruitment AdditionalInfo Analysisofjobs positionsSourcingofcandidatesScreening selectionOn boarding Orientation Recruitment AdditionalInfo HiringfromoutsideEducationalinstitutionsEmploymentagenciesJobadvertisementsBusinessrivals RecruitmentSourcing Recruitment HiringfromwithinthroughpromotionortransferItissometimesmoredesirabletotransferexistingemployeestonewjobsorpromotethemtohigherpositionsbecausenoselectiontechniquescancomparewiththefirm sknowledgeaboutitsownemployees RecruitmentSourcing Recruitment Companiesmaysetupstandsincolleges universitiestorecruitnewtalentforjobsrequiringagoodeducation specialtrainingincertainfields Formanylargecompanies college graduateschoolcampusesareamajorsourceofentry level newmanagerialhelp CampusRecruitment Recruitment AdditionalInfo AdvantagesofCampusRecruitment Recruitment AdditionalInfo Companiescanselecttheright talentedcandidatefromavastpoolofyoungapplicantswithinalimitedtime Ontheotherhand studentshavetheadvantageofgettingagoodjobaccordingtotheirqualificationlevelevenbeforethecompletionoftheiracademiccourseincollege AdvantagesofCampusRecruitment Recruitment AdditionalInfo CompaniescanCampusrecruitmenthelpsinsavingtime effortsofthecompanies Itpreventstheoccurrenceofunusualexpendituresrelatedtorecruitmentprocesssuchasadvertisement initialscreening finalselectionproceduresetc Thisinturnturnstobeusefulinreducedmanpowereffort time AdvantagesofCampusRecruitment Recruitment AdditionalInfo Anorganizationthrougheffectivecampusrecruitmentfindsanopportunitytoestablishalinkwiththenextbatchofstudents Thisinturnpaveswaytoservethefuture longtermrecruitmentneedsofthecompany AdvantagesofCampusRecruitment Recruitment AdditionalInfo Campusrecruitmenthelpsinincreasedselectionratio Morenumberofqualitycandidatescanbeselectedthroughthisrecruitmentprocess AdvantagesofCampusRecruitment Recruitment AdditionalInfo Theorganizationscanbuiltupmorecompanyloyaltythroughcampusselectionprocess Fresh talentedgraduateswillworkmorecloselywiththeirfirstcompany Hence thisinawaywillincreasethebrandloyaltyamongdifferentapplicants DisadvantagesofCampusRecruitment Recruitment AdditionalInfo Campusrecruitmentisanexpensiveaffairformajorityofthecompaniesasitaddsupcoststothebottomline Companiesincurdifferentexpensesrelatedtotravel boarding training etcwhileconductingcampusselectionprocess DisadvantagesofCampusRecruitment Recruitment AdditionalInfo Theexperienced skilledcandidateshavingpracticaljobexposurescannotberecruitedthroughcampusplacements Itisquitecommonforhiredgraduatestoleaveanorganizationaftertwoorthreeyears DisadvantagesofCampusRecruitment Recruitment AdditionalInfo Freshcandidatesselectedthroughcampusplacementsrequireadequatetrainingforwork Thisisanadditionalexpenseforthecompany Studentscan tworkwiththeirdreamcompanyandwillhavetoremainsatisfiedwiththecompanythatrecruitsthemduringcampusselection Whatmustrecruitersdobeforerecruitment Bywhatsourcescanprospectiveemployeesbeacquiredfromoutsideaccordingtothissection Whyisitsaidthatthecampusrecruitingprocesscanbequiteexpensive Howwouldyoucommentonrecruitingfromwithin QuestionsforDiscussion Recruitment HumanTraining developmentarebothaimedatincreasingemployees abilitytocontributetoorganizationaleffectiveness TrainingandDeveloping Trainingisdesignedtoimproveskillsinthepresentjob TrainingandDeveloping Developmentprogramsaredesignedtoprepareemployeesforpromotion TrainingandDeveloping On the jobmethod Off the jobmethod Managementdevelopmentprograms MethodsofTraining TrainingandDeveloping Howcanmanagersidentifythetrainingneedsofindividualsintheirorganization Whatarethemostcommonmethodsoftraininganddevelopmentmentionedinthispart Whatactivitiesdomanagementdevelopmentprogramsusuallyinvolve QuestionsforDiscussion TrainingandDeveloping IfafirmhasdoneagoodjobinHRM mostoftheemployeesshouldbeadequatelytrained welldeveloped highlymotivated Thefirmshouldcompensatethemwithequitable competitivewages salaries fringebenefits otherformsofreward Compensation Compensation WagesandSalariesarethemonetaryformofcompensationgiventoafirm semployeesfortheircontributions WagesandSalaries Compensation Tohaveemployeesworkharderandbecomemoreproductive incentiveprogramsofallsortshavebeenadoptedtolinkabove normalperformancewithadditionalincomeorrewards IncentivePrograms Compensation Differentfromwages salaries incentiveprogramswhicharedirectlylinkedwiththejobsdone fringebenefitsarenotdirectlyrelatedwithworkperformance butgivenasaresultofemployment FringeBenefits Compensation Whichfactorsshouldbetakenintoconsiderationwhenafirmsetsitswageandsalaryschedules Whyareincentiveprogramsofallsortsgiventotheemployeesasapartofcompensation Whatdoestheterm fringebenefits referto QuestionsforDiscussion Compensation TheFourC sModelforEvaluatingHumanResources CompetenceCommitmentCongruenceCostEffectiveness Competence TheFourC sModelforEvaluatingHumanResources Competenceistheabilityofanindividualtodoajobproperly Howcompetentareemployeesintheirwork Dotheyneedadditionaltraining TowhatextentdoHRMpoliciesattract keep anddevelopemployeeswithskillsandknowledgeneedednowandinthefuture Competence TheFourC sModelforEvaluatingHumanResources Highcompetencemeansthatemployeesareversatileintheirskillsandcantakeonnewroles jobsasneeded Theyarebetterabletorespondtochangesinenvironmentaldemands Commitment TheFourC sModelforEvaluatingHumanResources Commitmentisthelevelofconnectionthatemployeesfeeltowardtheorganization Theyfeeltheyfitinwiththeorganizationandarekeentocarryonworkingforit Commitment TheFourC sModelforEvaluatingHumanResources Howcommittedareemployeestotheirworkandorganization TowhatextentdoHRMpoliciesenhancethecommitmentofemployeestotheirworkandorganization Commitment TheFourC sModelforEvaluatingHumanResources Highcommitmentmeansbettercommunicationbetweenemployees managers Mutualtrustisenhanced andallstakeholdersareresponsivetooneanother sneeds concernswheneverchangesinenvironmentaldemandsoccur Congruence TheFourC sModelforEvaluatingHumanResources Congruencereferstotheagreementbetweenthebasicphilosophyandgoalsofcompanyanditsemployees WhatlevelofcongruencebetweenmanagementandemployeesdoHRMpoliciesandpracticesenhanceorretain Congruence TheFourC sModelforEvaluatingHumanResources Highercongruencemeansthatallstakeholdersshareacommonpurposeandcollaborateinsolvingproblemsbroughtaboutbychangesinenvironmentaldemands Thiscapacitytocollaborateiscrucialinanever changingenvironment CostEffectiveness TheFourC sModelforEvaluatingHumanResources CostEffectivenessissomethingthatisagoodvalue wherethebenefitsandusageareworthatleastwhatispaidforthem AreHRMpoliciescost effectiveintermsofwages benefits turnover absenteeism strikes andsimilarfactors QuestionsforDiscussion TheFourC sModelforEvaluatingHumanResources CanyoubrieflyintroducethefourC smodelforevaluatingtheeffectivenessofHRM HowcanthefourC smodelhelpanorganizationwithitshumanresourcemanagement HowtoKeepEmployeesMotivated Inabusinesscontext motivationreferstothestimulusthatdirectsthebehaviorofworkerstowardthecompanygoals Inordertomotivateworkerstoachievecompanygoals managersmustbeawareoftheirneeds Maslow sHierarchyofNeeds AdditionalInfo Maslow shierarchyofneedsisatheoryinpsychologyproposedbyAbrahamMaslowinhis1943paper ATheoryofHumanMotivation MaslowusedthetermsPhysiological Safety BelongandLove Esteem andSelf Actualizationneedstodescribethepatternthathumanmotivationsgenerallymovethrough HowtoKeepEmployeesMotivated Maslow sHierarchyofNeeds AdditionalInfo Maslow sHierarchyofNeedsarguesthatwhilepeopleaimtomeetbasicneeds theyseektomeetsuccessivelyhigherneedsintheformofahierarchy HowtoKeepEmployeesMotivated Workerswillbemotivatedtoachieveorganizationalgoalsbysatisfyingtheirfundamentalneedsformaterialsurvivals