酒店服务实用英语(前台)ppt

欢迎观看,【非常欢迎观看本文档】,（实用篇）,酒店服务英语,directory,(1)Bellboy (2)Receptionist (3)cashier (4)operator,（1）Bellboy （B=Bellman/Bellboy G=Guest）,B： Goodmorningmadam /sir. Welcometothekunming Airport hotel. MayIhelpyou?G：Y es,Id like to stay here tonight. B： Im sure you will. This way to the The reception Desk, please, madam./sir G：Thank you.B: Youre welcome.,(2)Receptionist （R=Receptionist G=Guest）,R： Good morning, madam/sir， MayIhelpyou ?G：Good morning. Id like to stay here.R：Yes,We have suites, deluxe standard rooms and standard rooms, which one do you prefer ?G：A standard room, whats the rate?R：368 yuan per night including breakfast. G：OK, Ill take it. R：Could I have your passport?,(2)Receptionist,R：Thank you Mr. Johnson. Would you mind signing here? Would you mind paying the deposit 700 yuan?.()R：Mr. Johnson, this is the key to room 8405 and your room card, and this is your receipt. the bellboy will show you up with you baggage. G：Thank you very much. R：You are welcome. Hope youll enjoy your stay with us.,(3)cashier （ C=cashier G=guest）,C：Good morning, sir. MayIhelpyou ?G：Im leaving today. Could I check out now?C：Certainly, sir. Please show you room key and receipt. G：Here you are.C：Thank you, Mr smith. Here is the bill. Its 540 yuan .Please have a check.,cashier,G：Itok.C：Mr.smith, you have paid 700 yuan deposit, here your balance 160 yuan. G：Thank you .C：It is my pleasure. Have a nice trip.,（四）operator （ O=operator G=Guest）,G：Is this the KunMing Airport hotel ?O：Speaking, May I help you?G：Yes, Could you put me through to room 8312. please?O：Certaiuly,sir. Could you spell guest name, please?G： J-o-h-n-s-o-n. O：Hold on, please. Ill check for you . Thank you for you waiting , sir. Mr Johnson is s