酒 店 服 务 英 语ppt课件

酒店服务英语 Thankyouforeveryonetohaveaclasswithme Ihopethatwe llbefriendstogetherthroughtheEnglishclass Iwanttoknowmuchinformationofyoursbeforewebeginourlessons Example Englishname department position hobbies wishesandsoon HotelOrganizationChart饭店机构表 GeneralManager sOffice总经理室ExecutiveOffice总经理办公室HumanResourceDepartment人力资源部TrainingDepartment教育培训部SalesDepartment销售部PublicRelationsOffice公共关系部FrontOffice前厅部HousekeepingDepartment客房部 HotelOrganizationChart饭店机构表 Food BeverageDepartment餐饮部RecreationDepartment娱乐部ShoppingArcade商场部FinancialDepartment财务部EngineeringDepartment工程维修部PurchasingDepartment采购部SecurityDepartment保安部AdministrationDepartment行政部 FrontOffice Words 1 reservation预订 2 register登记 注册 3 assign分配 指定 4 baggage行李 5 distribute分发 6 deliver投递 递交 7 currency货币 8 occupancy居住 占用 9 smart活泼的 精明的 10 appearance外表 11 adaptability适应性 12 figure数字 13 settle解决 安定 14 complaint投诉 抱怨 FrontOffice Words 15 soothe安抚 16 reveal显示 17 financial财政的 财经的 18 satisfaction满意 19 checkin out入住 离店 20 departuredate离开日期 21 guarantee保证 22 client顾客 23 conference会议 24 program议程 节目 25 handicapped残疾的 26 facilities设施 27 wheelchair轮椅 28 cancellation取消 FrontOffice Words 29 favorite最喜爱的 30 airy通风的 31 banquet宴会 32 patio室外就餐处 33 salon沙龙 34 souvenir纪念品 35 convenience便利 方便 36 consider考虑 37 overweight超重 38 scenicspot风景点 39 trolleybus电车 40 Mend修补 41 Mis calculation计算出错 42 communication通讯 交流 FrontOffice Words 43 secretary秘书 44 document文件 45 equipment设备 46 stapler小订书机 47 calculator计算器 48 exhibition展览 49 discount折扣 50 extend延伸 延长 51 scissors剪刀 剪子 52 handkerchief手帕 纸巾 53 wardrobe衣柜 54 budget预算 55 thermos热水瓶 56 directory目录 FrontOffice Words 57 tap笼头 58 mucilage胶水 59 features特征 60 architecture建筑 61 supervisor主管 62 houseman杂务工 63 shelf书架 64 typewriter打字机 65 extension分机 66 trunk行李箱 67 comfortable舒适 68 envelope信封 69 pond池塘 70 cigarette香烟 FrontOffice Words 71 locate坐落于 72 sightseeing观光 73 invoice发票 74 overpay多付 75 regulation规章 76 insist坚持 77 request请求 78 fault过错 79 replace替换 80 noisy吵闹的 81 corridor走廊 82 brochure介绍册 83 refuse拒绝 84 elevator电梯 FrontOffice Words 85 loan出租 86 carpet地毯 87 afford抽出 88 misunderstand误解 89 wheelchair轮椅 90 unfortunate不幸的 91 babysitter照看儿童者 92 bleed流血 93 slip滑 94 detail细节 95 destination目的地 96 appreciate欣赏 97 average平均 98 delegate代表 FrontOffice Words 99 boost提高 100 security治安 保安 101 senser感应器 102 sprinkler喷水设备 103 hydrant消防龙头 104 hose软管 105 earn赚得 挣得 106 alarm警报 107 exit安全门 108 basement地下室 109 mezzanine夹层楼面 110 rude粗鲁的 111 fare车费 112 contact联系 FrontOffice Words 113 soap肥皂 114 towel毛巾 115 punch打印 116 nail指甲 117 bedcover床罩 118 watermark水印图案 119 interfere干涉 120 private私人的 121 firework烟火 122 IDcard身份证 123 atmosphere气氛 124 motto座右铭 125 devoutly诚恳地 126 total总计 FrontOffice Words print印刷account帐户 129 delivery支付 130 compromise妥协deposit押金 132 coin硬币 133 safetybox保险箱 134 mineralwater矿水 135 shoppingbag购物袋 136 luggagerack行李架 137 remotecontrol遥控装置 138 hairdryer吹风机 139 dustbin垃圾箱 140 magazine杂志 FrontOffice Words 141 nightstool卧室用便器 142 bathtub浴缸 143 floor地板 144 shampoo香波 145 bodylotion润肤露 146 toothbrush牙刷 147 razor刮胡刀 148 showercap浴帽 149 sewingkit针线包 150 comb梳子 151 laundrybag洗衣袋 152 sanitarybag卫生袋 153 tissuepaper卫生纸 154 napkin餐巾 155 napkinpaper餐巾纸 156 bulb灯泡 FrontOffice phrasal 1 checkin out入住 离店 2 good badmanners有礼貌 无礼 3 inshort简言之 4 departuredate离开日期 5 byair乘飞机 6 flightnumber航班号 7 highoccupancy出租率高 8 showsbup领某人上楼 9 DDDsystem DomesticDirectDial 国内长途 10 IDDsystem InternationalDirectDial 国际长途 FrontOffice phrasal 11 bookedup预订完了 12 getintouchwith与 取得联系 13 recommendto向 推荐 14 computerrecords电脑记录 15 ordinaryairmail普通航空信 16 showtheway指路 17 northdistrictofShanghai上海北部地区 18 nearthebund靠近外滩 19 takepictures照相 20 withineasyreach很容易到 FrontOffice phrasal 21 foreigncurrencyexchange外币兑换 22 today sexchangerate今天的兑换率 23 settleguestcomplaint处理客人投诉 24 atthelostandfounddesk在失物招领处 25 freeofcharge免费 26 cutoff切断 切开 27 incomingfax过来的传真 28 uptonow直到现在 29 inorderto为了 30 longdistancecallreservation长途电话预订 FrontOffice phrasal 31 spendone sholidays度假 32 creditcardnumber信用卡号 33 takecareof照料 34 peakseason旺季 35 traveler schecks旅行支票 36 replaceAwithB把A替换成B 37 no show预订客未到 38 tellyouthetruth老实说 39 dyingtodosth迫不及待地想做某事 40 inadvance预先 FrontOffice phrasal 41 ifpossible如果可能的话 42 atone sconvenience在 方便时 43 aswell也 44 doservicefor为 服务 效劳 45 makewayforsb为某人让路 46 rushinto冲进 47 putone sheartinto全神贯注 48 intears热泪盈眶 49 onloan出租 50 inthenameof以 的名义 FrontOffice phrasal 51 betiredof厌倦 厌烦 52 reportonduty报到 53 applysbforhelp请求某人帮助 54 familiarwith通晓 熟悉 55 thehandbookforhotelstaff饭店员工手册 56 smokesenser烟感器 57 automaticsprinkler自动喷水系统 58 firehose消防救火软管 59 dealwith处理 60 assoonaspossible尽快 FrontOffice phrasal 61 beupsetabout对 感到不安 62 lookfor寻找 63 payforthedamage赔偿 64 takenotice注意 65 goahead走吧 66 beresponsiblefor对 负责 67 passout晕倒 68 gobackandforth来回 69 passon转达 70 shuttlebus班车 FrontOffice phrasal 71 atleast至少 72 benotin不在 73 makeout填写 编制 74 softberth软卧 75 businessrepeatrate回客率 76 takesteps采取措施 77 extendtheroom续住 78 registrationform登记单 79 putoff推迟 80 byreasonof由于 FrontOffice phrasal 81 wakeup醒来 82 lowseason淡季 83 shoulderseason平季 84 forgedbanknote假币 85 refusetodosth拒绝做某事 86 beangryat aboutsth因某事而生气 87 highqualityservice优质服务 88 makeafewsuggestions提些建议 89 handsthtosb把某物递给某人 90 wouldlovetodosth爱干某事 FrontOffice phrasal 91 catchacold伤风 92 lookforwardto期望 希望 93 onemorething还有件事 94 atthemoment此刻 眼下 95 atpresent现在 96 comeover走过来 97 beworthdoing值得做某事 98 knowlittleaboutsth对某事一无所知 99 takeyourtime别着急 慢慢来 100 onthehouse免费 99 100 FrontOffice phrasal 101 startwithsth从某事开始 102 withoutquestion毫无疑问 103 useup用完 耗尽 104 calloff取消 105 clearup清理 变晴 106 catchone seye引人注目 107 catchone sbreath喘气 松口气 108 breakup打碎 结束 109 beforelong不久以后 FrontOffice sentence 1 whatkindofroomwouldyoulike sir 先生 您想要什么样的房间 2 wouldyoulikebreakfast 您需要用早餐吗 3 canyougivemeyourname please sir 先生 您能让我知道您的名字吗 4 canyoutellmeyourarrivalanddeparturedates 您能告诉我您的抵离日期吗 5 Isthereaspecialrateforagroupreservation 团队预订有优惠吗 6 thereisa10percentdiscount 有10 的优惠 FrontOffice sentence 7 Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel 我们可以将他列入等待名单或帮他在附近酒店找间房间 8 Foronenight thehotelcostwouldbefivehundredyuan Howwillyoubepaying sir 酒店一晚收取500元房费 您怎样付呢 先生 9 Mycompanywillcoveralltheexpenses we llsendyouacheckrightaway 我公司会为我支付所有费用 我们会马上送支票过来 10 Howareyougoingtopay incashorbycreditcard 您准备如何支付 用现金还是信用卡 11 CouldIpaywithtraveller schecks 我可以用旅行支票付吗 12 Wouldyougivemesomefeaturesofyourbaggage 您能提供一些您行李的特征吗 FrontOffice sentence 13 I msorrytohaveinconveniencedyou 很抱歉给您带来了不便 14 Iassureyousuchthingswillneverhappenagain 我向您保证此类事情不会再发生 15 We llhaveagoodchancetofeastoureyes 我们将有一个大饱眼福的机会了 16 Couldyouorderataxiforus 你能为我叫辆出租车吗 17 Thelong stayguesthasbeeninourhotelfortwoyears 那位包房客人在我们宾馆已经住了两年了 18 EveryUSdollarincashisequivalentto8 21Yuan RMB Howmuchwouldyouliketochange sir 1美金可兑换8 21元人民币 您需要换多少 先生 FrontOffice sentence 19 Wouldyoupleasefillinthismemoandshowmeyourpassport 请填写水单并出示一下护照 20 Ineedsomesmallchange 我需要一些零钱 21 Bytheway canyoutellmewhatIshoulddowiththeRMBleftwithme 顺便问一下 你能告诉我人民币用不完怎么办呢 22 You llhavetogototheBankofchinaortheairportexchangeofficetochangeitbackintodollarsbyshowingthememo 凭兑换水单您可以到中国银行或机场兑换点换回 23 Haveyouusedanyhotelservicessincebreakfast 早餐前您有用过饭店的服务设施吗 24 Hereisyourinvoice 这是您的发票 FrontOffice sentence 25 Idoapologizeformymis checking 我为我的失误致歉 26 Hereisthemoneyyouoverpaid 这是您多付的钱 27 I mawfullysorrytohavecausedyousomuchtrouble I lltrytobemorecarefulanothertime 我很抱歉给您带来这么多麻烦 以后我会尽量仔细的 28 Theroomrateisthesameasthatone 这间房的房价和那间是一样的 29 Ifthereisanythingmoreyouneed pleaseletusknow 如果还有任何需要 尽管告诉我们 30 I llaskourmanagertocomeandtakecareofyourrequest 我将告知我们经理来处理您的要求 FrontOffice sentence 31 Wecanonlyconfirmaroomfromthe17thtothe20th 我们仅可以确认20号到27号有房间 32 I mafraidwewon tbeabletoguaranteeyouaroomafterthe21th 恐怕我们不能保证21号以后有房间 33 Haveyoumadeareservation sir 先生 请问您有预订过吗 34 Alltheroomsarebookedup butIthinkwe llbeabletoarrangeforyouaroomaftersixo clockthisevening 所有的房间都订完了 但今天下午6点以后我们能为您安排房间 35 Ifyouneedaroomrightnow wouldyoulikemetogetintouchwithsomewhereelseforyou 如果您现在想要房间 我帮您再联系其它地方可以吗 36 Pleasewaitamoment sir I llhavetocheckthecomputerrecords 请稍等 先生 我得查一下电脑记录 FrontOffice sentence 37 Afteryou 您先请 38 That llbeamatterforpolice 这将由警方处理 39 That sfortheDDDcallsyoumadefromyourroom 这是您为在房间里打的国内直拨电话应付的费用 40 Ifyouwanttokeepyourroomthisafternoon we llhavetochargeyou50 oftheprice 如果今天下午您还想保留房间的话 我们将收取50 的房费 41 Accordingtoourregulations ahalfday srentischargedagainstaroomnotvacatedby12 00noon 根据我们的规定 凡过中午12 00点还没腾出的房要收半天房金 42 IhavesomedocumentstobetypedatthemomentandIhopetheywillbereadybefore10 00PMtoday 我现在有一些文件需要打印 希望10 00之前可以准备好 FrontOffice sentence 43 Letmetrythenumberagainandseeifthefaultisintheirequipmentorinours I llcallbackassoonasIcan 让我再重新试一下 看是他们的设备有问题还是我们的 我会尽快给您答复的 44 Imustsaythatwecannotbeheldresponsible youshouldhavedepositedvaluableswiththeReception 我得说我们不能对此负责 您应该把贵重物品寄存在接待处 45 I msorry sir Theremustbesomethingmisunderstanding 我很抱歉 先生 这里面可能有误会 46 Thereareseveralwaysofpaying 有好几种付款方式 47 What syouropinionofourservice 您对我们的服务有什么意见吗 48 Don tyouthinkthepriceisreasonable 您认为这个价格不合理吗 FrontOffice sentence 49 I mafraidourhotelisfullybookedonthatdate 对不起 我们饭店那一天的客房全部订满了 50 Yourroomisconfirmedforthatday Welookforwardtoservingyou 我们期待着下一次为您服务 51 I llcancelMrBell sreservationfromFebruary27thforthreenights 我将取消BELL先生从2月27日开始3个晚上的预订 52 MayIreconfirmyourdeparturedate 我可以再次确认您的离店日期吗53 I msorry madam Wedon thaveanyvacancyatthemoment 对不起 小姐 我们现在没有空房间54 Howmanypiecesofluggagedoyouhave 请问您有几件行李 FrontOffice sentence 55 Isthereanythingvaluableorbreakableinyourbag 您包里有贵重或易碎物品吗 56 Youcangetyourmoneychangedatthecashier sDesk 您可以去收款处兑换钱 57 Couldyoutakeamessageforher please 你能不能为我给她留信口信 58 Justamoment please sir I llputyouthrough 请稍等一下 先生 我马上为您接通 59 Foroutsidecalls pleasepress9firstandwhenyouhearthedialingtone pressthenumberyouwant 打外线请先按9 听到声响后再按您所要的号码 60 Howwouldyouliketomakepayment sir 先生 请问您将如何付款 FrontOffice sentence 61 Hereisyourchangeandreceipt sir I llsendabellmanuptogetyourluggage 先生 这是您的找钱和收据 我马上叫行李员上去取您的行李 62 Therateofyourroomwillbepaidbyyourhostunitwhiletheothersshouldbeatyourexpense 您的房费将由接待单位支付 而杂费则应由您自己付 63 Howmanycopiesdoyouneed 您要复印几份 64 Canyougivemeyourfaxnumber sir 请您告诉我您的传真号码好65 WhencanIpickitup 我什么时间能取 66 Housekeeping MayIcomein 客房服务员 我可以进来吗 FrontOffice sentence67 Leaveyourlaundryinthelaundrybagbehindthebathroomdoor 请把要洗的东西放在浴室门后的洗衣袋中 68 IhopeI mnotdisturbingyou 我希望没有打扰您 69 Onemoment madam I llbringthemtoyourightaway 等一会 夫人 我马上送来 70 I llshowyoutoyourroom Wouldyoucomethisway 我带您去您的房间 请这边走好吗 71 I msorrytodisturbyou sir butwewouldliketocleantheroom Maywedoitnow 对不起 打扰您了 先生 我们想现在打扫房间 可以吗 72 I msorry sir butcouldyouwaitanother20minutes please 对不起 先生 但您能再等20分钟吗 FrontOffice sentence 73 Couldyoubringmesomemoretowels please 你能不能再给我拿几条毛巾来 74 Yes madam I llbringthemtoyourroomatonce 好的 夫人 我马上给您送来 75 Thehotelprovidesfreeshoeshiningserviceforitsguests 酒店为住店客人提供免费擦鞋服务 76 I mterriblysorry Idowishwehadknownitearlier 非常对不起 要是我们早点知道就好了 77 Whatkindofrooms food wouldyouliketohave 您需要什么样的房间 菜 78 Hereisabrochureofourhotel 这是介绍我们酒店的小册子 FrontOffice sentence 79 We llgiveyoua10 tenpercent discount 我们给您九折优惠 80 We lloffertourguidescomplimentarybreakfasts 我们给陪同提供免费早餐 81 Weacceptyourterms 我们接受您的条件 82 MayIintroducemyself 让我介绍我自己 83 MayIpresentyoualittlesouvenir 请接受我们的一点小纪念品 84 Let sdrinktoourfriendship 为我们的友谊干杯 FrontOffice sentence 85 Let sproposeatoasttothehealthofourguests 建议为在座客人的健康干杯 86 Cheers 干杯 87 HowdoyoulikeChinesefood 您喜欢中国菜吗 88 Whatdoyouthinkofourservice 您对我们的服务有什么意见 89 Thankyouforyourcomments compliment suggestions 谢谢您给我们提的意见 赞扬 建议 90 I mafraidit sagainstthehotel sregulations 这是违反饭店的规章制度 FrontOffice sentence 91 Inourhotelwedon taccepttips 我们饭店是不收小费的 92 It sourpleasuretoserveourguestswell 我们为客人服务好感到高兴 93 Thankyouallthesame 然而 还是要谢谢您 94 I mafraidyou llhavetopayforthedamage 您必须赔偿 95 Thankyoufortellingusaboutit 谢谢您告诉我们 96 I lllookintothematterrightaway 我马上去处理这事 97 Iassureyouitwon thappenagain 我保证此类事不会再发生 FrontOffice sentence 98 Pleasedon tworry sir madam 先生 夫人 请不必担忧 99 I llsendsomeoneuptoyourroomrightaway 我马上派人到您的房间去 100 Ican tguaranteeanything butI lltrymybest 我不能保证 但我会尽力而为 101 WhatcanIshowyou 您要买什么 102 Howdoyoulikefashion color size design 您喜欢这种款式 颜色 尺寸 图案 吗 103 Theextralargesizeofthiscolorisoutofstock 这种颜色的特大号已经卖完了 104 Pleasetryusagaintomorrow 请明天再来看看 FrontOffice sentence 105 Theyarealtogether175 onehundredandseventy five yuanRMB Youmaypayincashorwithcreditcard 共计175元人民币 您可以付现金也可以用信用卡 106 Pleasepayatthecashier s 请到帐台付款 107 Youhavemadeagoodchoice 您真会买东西 108 youhaveverygoodtaste 您眼力真好 FrontOffice unit1 Dialogue1 1 ALongDistanceCallReservationGoodmorning reception CanIhelpyou I mcallingfromNewYork I dliketoreservearoom Whatkindofroomwouldyoulike Asingleroom please JohnSmith J o h nS m i t h Thankyou Mr Smith whenareyougoingtoarrivehere OnSept 20th Forhowlong 3nights fromSept20thtoSept22nd Howmuch 580RMBonenightincludeonebreakfast OK Well Mr Smith asingleroomfromSept20thtoSept22nd andtheroomrateis580RMBonenightincludeonebreakfast AmIcorrect Yes thankyou Onemorething mayIhaveyourphonenumber please Yes it s06 4895 3084 Thankyou Mr Smith MynameisSusan wearelookingforwardtoservingyou FrontOffice unit1 Dialogue1 2 AGroupReservationGoodmorning reception CanIhelpyou Yes I dliketoreserve10singleroomsforthreedays Forwhichdates ForOctober24th 25thand26th Onemomentplease sir Yes wecanconfirm10roomsforthreedays Thankyou Isthereaspecialrateforagroupreservation Yes thereisa10percentdiscount That sfine Bytheway howwilltheybegettingtoShanghai Willtheybecomingbyair Yes Couldyougivemetheflightnumber please incasetheplane slate Oh sorry Idon tknowtheflightnumber butI llletyouknowbyphonethedayaftertomorrow Thankyou sir Oh yes Haveyougotabigconferencehall Yes sir wehaveaverynicemulti functionhall butyou llhavetospeaktothesalesmanageraboutthat PleaseholdonamomentandI llseeifIcanputyouthrough FrontOffice unit1 Dialogue1 3 AFace to FaceReservationCanIhelpyou sir Yes I dliketobookasingleroomwithshowerforMrGeorgeSmith Heplanstoarriveonthe20thofthismonth Howlongwillhebestaying Idon tknow butitcouldbeanythingfromseventotendays Thenwecanonlyconfirmaroomfromthe20thtothe27th I mafraidwewon tbeabletoguaranteehimaroomafterthe27th Weusuallyhavehighoccupanciesinthepeakseasons Whatifthereisn tanyroomthen Don tworry sir Wecaneitherputhimonawaitinglistorfindhimaroominanearbyhotel Isee Onemorething MrSmithishandicapped Doyouhavefacilitiesforthehandicapped Dialogue1 3 AFace to FaceReservationYes sir Wehavespecialbedroomswhichallhaveawidedoorintothebathroomwithappropriatewashingandtoiletfacilities Besides there renostepsbetweenthestreetandtheentrancetothehotel Thereisaspecialliftfromthecarparktothe1stfloor andliftsareallwideenoughtotakeawheelchair Fine Howmuchdoyouchargeforasingleroomforthehandicapped Foronenight thehotelcostwouldbe200yuan Howwillhebepaying sir Hiscompanywillcoveralltheexpenses We llsendyouacheckrightaway Thankyou sir Thankyou Good bye FrontOffice unit1 FrontOffice unit2 Dialogue2 1 RegistrationBm Goodevening sirandmadam Welcometoourhotel MrBellow Thanks Goodevening Bm I mthebellman MrBellow Soyouhavegotaltogetherfourpiecesofbaggage B Yes Bm ThereceptionDeskisstraightahead afteryou please R Goodevening WhatcanIdoforyou sir B IreservedaBritishsuitethreeweeksago I mHenryBellow R Justamoment please MrBellow I llcheckthearrivallist CouldIseeyourpassports please Thankyou sir Andwouldyoumindfillingintheregistrationform B I lltakecareofit Hereyouare Isitallright R Yes thanks Howareyougoingtopay incashorbycreditcard B CouldIpaywithtraveller schecks R Certainly Here sthekeytoRoom908andyourroomcards Pleasekeepthem Andthebellmanwillshowyouup Haveaniceevening sir Andenjoyyourstay B Thankyou FrontOffice unit2 Dialogue2 2 Receivingawalk inGuestR Goodafternoon sir MayIhelpyou C Yes please I vejustarrivedfromHongKong Couldyouletmehavearoomfortonight R Haveyourmadeareservation sir C I mafraidnot R Howmanypeopledoyourhave please C Justone I malone R Justamoment please Ihavetocheckifthere saroomavailable Oh sorry sir Alltheroomsarebookedup ButIthinkwe llbeabletoarrangeforyouaroomaftersixo clockthisevening Ifyouneedaroomrightnow wouldyoulikemetogetintouchwithsomewhereelseforyou C No thanks IshouldsayIprefertostayhere Afriendofminehighlyrecommendedyourhoteltome I lljustwaitheretillsix R Youarewelcome sir Perhapsyoumightfeelmorecomfortabletorestinourlobbyafteratiringjourney And ifyouneedanyhelp doletusknow C Thankyou Noproblem FrontOffice unit2 Dialogue2 3 ExtendingtheStayR Goodmorning sir MayIhelpyou G Iwasgoingtocheckouttoday butIhavetostayforthreemorenightsonsomenewerrandhere R MayIknowyournameandroomnumber G JohnLeeinroom707 R Pleasewaitamoment MrLee I llhavetocheckthecomputerrecords Well todayis26th I msorrytosaythatyourroomisavailableforonly2nights There saconventionfromthe28th Theyhavebookedthe7thfloorandthe8thfloor Ihopeyou llunderstand G What stobedonethen R Don tworry MrLee Youmaykeepyourroomtill28th thenpleasecheckbackwithus There recancellationsorno showallthetime We llmanageitforyou G That lldo R Hereisyourregistrationform Wouldyoupleasereplacethedeparturedatewiththe28th Thankyou Ihopeyouareenjoyingyourstaywithushere FrontOffice unit3 Dialogue3 1 IntroducingHotelServicesBM Goodafternoon sirandmadam I mthebellman B Goodafternoon BM Verygladtohaveyouhere Letmecarryyourbaggage Thisway please B Couldyoutellussomethingaboutyourhotelservices BM Certainly sir Oursisafirst ratehotelandchosenasthefavoriteplacetostaybyVIPs officialguestsandbusinessmenfrommanycountries Thereareover300roomsofinternationalstandard allspaciousandairy TherearefourChineserestaurants adeluxeWestern stylerestaurant largeandsmallbanquethalls abar a24 hourcafeandanindoorpatiowithdrinks M Howaboutotherservices BM Alsoavailableareabeautysalon abarbershop asouvenirshop FrontOffice unit3 Dialogue3 1 IntroducingHotelServicesB Haveyougotanindoorswimmingpoolhere BM Yes it sonthefirstfloor Andwe vegotabilliardroomandabowlingroomaswell Theyarereadytoservetheguestsattheirconvenience Hereweare Pleasetakethiselevatortothe9thfloor ThefloorattendantwillmeetyouthereandshowyoutoRoom908 I lltakethebaggageelevatorandgetyourbaggageuptoyourroom B Thankyou See