实用酒店英语(第三版)unit1客房预订ppt课件

Unit1 RoomReservations客房预订 LearningObjectivesLearnhowtoreceiveroomreservations 学会怎样接待客房预订 Learnhowtochangeroomreservations 学会怎样更改客房预订 LearnhowtomakeareservationontheInternet 学会怎样进行网络客房预订 2 前台常用词汇 J Jane Receptionist S StephenNobel Guest J Goodafternoon Reservations CanIhelpyou S ThisisStephenNobel I dliketoreservearoomformyfriends J Oh Mr Nobel Whattypeofroomdoyouprefer S Adoubleroom please J Forwhichdates Andhowmanyguestswillbearriving S FromMay20thtoMay22nd Twopersons J Holdon please OnedoubleroomfromMay20thtoMay22nd Yes westillhaveroomsavailable TheratewillbeRMB680yuanpernight S OK that sfine J CanIhaveyourguests names please S JohnWhiteandhiswife Canyougiveusaspecialratesinceoursisacompanybooking J Thereisa25 companydiscount S Great Withorwithoutbreakfast J Theroomrateincludesfreebreakfast Howwouldyouliketomakethepayment sir S MyVisaCard Thecardnumberis6235669545852695 J Thankyou Howwilltheybearriving S Byair Doyouofferairportpick upservices J Yes Whatistheirflightnumber S FlightKW760 arrivinginBeijingat1 00p m onthe20th J OK ourhotelshuttlebuswillpickthemupattheairportwhentheyarrive S Thankyou Goodbye J You rewelcome Goodbye Mr Nobel Dialogue1ReceivingReservation接待预订 J Jane Receptionist S StephenNobel Guest J Goodmorning RongjiangHotel Janespeaking S Hello mynameisStephenNobel IneedtocancelmyreservationfornextFriday July12th Canyouhelpmewiththat J Ofcourse Couldyoutellmeyournameandthereservationnumber please S It sStephenNobelandthereservationnumberisRJ7638HT J Mr Nobel that sfine I vecancelledyourreservationforyou S That sgood J There snocancellationchargebecauseyou vecancelledwithinour48 hourcancellationdeadline S Good J Wouldyoulikemetosendyouaconfirmationemail S Yes please Thankyouandgoodbye J Bye Dialogue2ReservationChanges预订更改 J Jane Receptionist S StephenNobel Guest J Goodafternoon Reservations MayIhelpyou S Hello thisisStephencallingfromAmericaSteelCompany I dliketoknowifyouhaveroomsavailableforthenightsfrom18thSeptemberto23rdSeptember Wearegoingtohaveabusinessfair J MayIaskhowmanypeopletherewillbeintheparty sir S Tenpersons J Whatkindofroomswouldyouliketoreserve sir S Onesuiteandninesingle J Justamoment please sir yes wehaveroomsavailablethen Sothat sonesuite ninesingle arrivingonthe18thofSeptemberandcheckingoutonthe23rd AmericaSteelCompany S That sright Well isthereaspecialrateforagroupreservation J Yes wecanofferyoua20 discount Bytheway couldyoutellmehowyouwillbesettlingtheaccount please S Thecompanywillcoveralltheexpensesandwe llsendyouachecksoon J Thankyouforcalling sir Welookforwardtowelcomingyou Dialogue3ReceivingaCorporateReservation接待公司团体预订 注 表示客户用语 1 HowtoGreetWalk inCustomersorCustomersonPhone如何接待上门顾客或电话预订顾客Goodmorning Reservations Janespeaking CanIhelpyou 早上好 我是订房部的Jane 有什么可以帮到您的吗 Goodafternoon WelcometoTiantianHotel MayIhelpyou 下午好 欢迎光临天天酒店 有何吩咐呢 I dliketobookasingleroomforWednesdaynextweek 我想要订一间下周三入住的单人房 I dliketobookadoubleroomformyfriend 我想为朋友预订一间双人房 注 表示客户用语 2 HowtoGetInformationfromtheCustomers如何从客户处获取信息Howlongwillyouplantostay 您打算住多久呢 Howlongwillyoubestaying 您打算住多久呢 Whichdatewouldthatbe Forwhichdate 请问要订什么时候的 Whattypeofroomdoyourequire 请问您要哪种房型 Howmanyroomswillyourequire 请问您要订多少间房呢 MayIhaveyourname telephonenumber please 请问您的名字 电话号码是 Howmanyguestswilltherebeinyourparty 您一行有多少人 MayIhaveyourairlineandflightnumber please 请告诉我您搭乘的航空公司和航班号码好吗 注 表示客户用语 3 HowtoOfferandGetRoomRate怎样提供和获知房价 Howmuchdoesadoubleroomcost 一间双人房要多少钱呢 Doesthepriceincludebreakfast 这个价钱包括早餐吗 RMB380pernight withbreakfast 每天380元 送早餐 WehaveadoubleatRMB800andRMB1 000available Whichonewouldyouprefer 我们有价位人民币800元和1000元的大床房 您喜欢哪一种呢 WechargeRMB600foradeluxetwinpernight 双人豪华房 每间每晚人民币600元 Theprice rateforaminimumof5roomsis20percentoff 如果起订5间房 房价可以享受20 的优惠 I msorry butthereisnodiscount 对不起 我们不提供折扣 Weofferspecialratesforyourcompany sir Forasingleroom thereisa15 discount 我们酒店为贵公司提供特价 先生 单人房可以打8 5折 Wehavealreadycutthepriceveryfine 我们已经将价格降至最低限度了 注 表示客户用语 4 ConfirmandRegister确认和登记Isthisanewreservationoraconfirmationcall 您这个电话是新的预订 还是确认预订呢 Yourroomisconfirmed Yourreservationisconfirmed 您的预订已经得到确认 Wouldyoupleasecompletethisregistrationform 请您填写这张登记表好吗 ShallImakeareservationforyounow 我现在为您预订好吗 Inwhosenamewasthereservationmade 这项预订是用谁的名字订的 Yourroomisconfirmedforthatday Welookforwardtoservingyou 您预定日期的房间已经确认了 我们期待着为您服务 注 表示客户用语 5 BookedUp订房已满I mafraidwehavenotwinroomsavailable butwecanofferyouadoubleroom 我们恐怕没有空余的双床间了 但是可以提供您一个大床房间 I msorry butwe reallfullybookedforthosedaysasitisthepeakseason 很抱歉 因为是旺季 那段时间的客房都被订光了 Thisisthebusiestseason I mverysorry butcouldyoucallusagainlaterthisweek Wemayhavesomecancellations 现在是最繁忙的季节 非常抱歉 但是能不能请您这个周末再打电话过来 可能会有人取消预订 I msorry butwehavenovacanciesatthemoment 对不起 我们现在没有空房 I msorry butallroomsaretaken 很抱歉 所有的客房都已经订满了 1 FourBasicInterrogativeSentences四种疑问基本句型 2 TypesofHotelandRoom酒店和房间的类型 1 按酒店的经营类型与规模大小来分 可以分为以下类型 2 按房间的床位数量与大小来分 可以分为以下类型 3 按房内装修程度来分 可以分为以下类型 4 按房间的房态来分 可以分为以下类型 3 HotelStarDivision酒店的星级划分 4 ReceivingaGuaranteedReservation接待有保证的预订 Exercise1DialogueCompletion CompletethefollowingdialogueaccordingtotheChineseinbracketsandthenreaditinroles J Jane Receptionist S StephenNobel Guest J 早上好 我是订房部的Jane 有什么可以帮到您吗 S ThisisStephenNobelcallingfromAmerica 我想要订一间房 J 好的 诺贝尔先生 您打算住多久呢 S Fivenights please J 您要订哪天的房呢 S FromAugust10thto13th J Forfournights 您打算要哪种房型 S I dliketobookadoubleroomformyselfandmywife What stherate Goodmorning Reservation Jane sspeaking HowcanIhelpyou I dliketoreservearoom Yes Mr Nobel Howlongwillyoubestayinginthishotel Forwhen Whatkindofroomwouldyoulike J 标准双人间每天320元 豪华双人间每天360元 您要哪一种 S I lltakeastandarddouble Itisabout40USdollarspernight isn tit J Yes Mr Nobel astandarddoubleroom 时间是从8月10日至13日 AmIcorrect S Yes youareright J 你们几点钟到酒店呢 S 大约下午5点 J Yes Mr Nobel Wewillpickyouupattheairport 我们要怎样联系您呢 S Youcancallmyfriend snumberewillalsogreetmeattheairportthatday Andyoucanfindme J 感谢您的来电 Mr Nobel 期待您的光临 Goodbye S That sfine Thankyou Goodbye It sRMB320forastandarddoubleandRMB360foradeluxedouble Whichonedoyoulike fromAugust10thtoAugust13th Whattimewillyoubearriving Around5p m Howcanwecontactyou Thankyouforcalling Wearelookingforwardtoyourcoming Exercise2Role play 1 假设你是北京天天酒店的预订员Jane 你接到了一位客户从大连打来的电话 他一个人驾车来北京休闲旅游 leisuretravel 要预订一间豪华单人间 并先用信用卡保证预订 creditcardguaranteedreservation 请你和你的同学模拟对话中的角色 准备该对话 然后在班上进行口头表演 J Jane Receptionist S StephenNobel Guest J RoomReservation CanIhelpyou S Yes IamcallingfromDalianCity IwillmakealeisuretraveltoBeijingnextweek SoIwanttobookaroomatyourhotel J That swonderful Whichdate please S FromSeptember9th J Forhowmanynights S Fortwonights J Howmanyguestswilltherebeinyourparty S Justmywifeandmyself J Whatkindofroomwouldyouprefer Asingleoradouble S Asingle please J Couldyouholdtheline please I llcheckthelist Thankyouforwaiting sir WehaveasingleroomatRMB150andanotheratRMB180 Whichonewouldyouprefer S I dliketotaketheRMB180 J Doyouwishtoguaranteetheroom S Yes Ineedto J Willthatbeyourcreditcardorwillyoupayinadvance S Mycreditcard please J MayIknowthetypeofcardandthenumber S Yes it sVisa Thecardnumberis expirationdateisDec 10th 2018 AndmynameisStephenNobel J Thanks Mr Nobel OnesingleroomarrivingonSeptember9thandleavingonSeptember11th innameofMr StephenNobel TheratefortheroomisRMB180pernight Thisisaguaranteedreservationandwillbeheldforyou Yourcreditnumberis4XXXXXXXXXXXXX66 AmIcorrect S Yes that scorrect Thanksforyourhelp Goodbye J Goodbye Wearealw