英语职业模块unit 4ppt课件

Unit4 ServingCustomers Contents UnitGoals Lead in Listening Speaking Reading Writing LanguageinUse UnitTask ExtendedActivities FunTime UnitGoals Learnersshouldbeableto giveandtakecustomers orders givesuggestionstocustomers understandthedutiesandcommunicativeskillsofanattendant writeaboutworkingexperience Lead in Peopleneedserviceat in anairport ahospital atravelagency abank ahotel ashop apostoffice arestaurant Listening Speaking PartI PartII WordsandExpressions PartI Listening1 Dialogue1 RolePlay Listening1 Tickintheboxesthefoodanddrinksyouhear Script Customer 1 chickensoup sandwich friedrice tea Customer 2 orangejuice salad hamburger milk Customer pizza coffee noodles Frenchfries 3 Script 1 A Whatwouldyouliketoorder B I dlikeabowlofchickensoupandasandwich 2 A Whatwouldyouliketoorder B I dlikeahamburgerandacupofmilk 3 A Whatwouldyouliketoorder B I dlikeapizzaandsomeFrenchfries Dialogue1 AreYouReadytoOrder Madam Awaiteristakingordersinarestaurant Waiter Areyoureadytoorder Madam Guest Yes Iam Waiter Whatwouldyoulike Guest I dlikeahamburger Waiter Wouldyoulikesomethingtodrink Wehaveorange mangoandapplejuice Guest I dlikeaglassoforangejuice please RolePlay Practicethedialoguebyusingthepicturesbelowandseeifyoucansaymore applepie acupoftea friedchicken acupofcoffee apizza acanoforangesoda PartII Listening2 Dialogue2 RolePlay Listening2 Listenandnumberthepictures Script A B C D 4 2 1 3 Script 1 IfyougotoAmerica don tforgettovisittheWhiteHouse 2 IfyougotoChina IrecommendyougoandvisittheGreatWall 3 TheLeaningTowerofPisainItalyisdifferentfromothertowersintheworld It samusttosee 4 WhenyougotoLondon youmustvisitTowerBridge Itisoneofthemostfamousbridgesintheworld Dialogue2 CanYouRecommendSomewhereforMe Amyisgoingonaholidaytrip Sheisatatravelagency talkingwithatravelagent Amy I dliketobookashortholidaysomewhereinBritain Agent Doyouhaveanyplaceinmind Amy Well Ihaven tmadeupmymind Canyourecommendsomewhereforme Agent ThereisLondon ofcourse Amy Soundsgreat WhataretheplacesofinterestinLondon Agent Well there sTowerBridge It soneofthemostfamousbridgesintheworld It samusttosee RolePlay A I dliketobookashortholidaysomewherein B Doyouhaveanyplaceinmind A Well Ihaven tmadeupmymind Canyourecommendsomewhereforme B Thereis ofcourse Rome Italy 1 2 London England 3 Paris France Practicethedialoguebyusingthepicturesbelowandseeifyoucansaymore WordsandExpressions1 sandwich 5sAnwIdV 5sAndwItF n 三明治fried fraId adj 油炸的hamburger 5hAmb E n 汉堡包pizza 5pi tsE n 比萨饼mango 5mAN Eu n 芒果recommend rekE5mend v 推荐 推介tower 5tauE n 塔Italy 5ItElI n 意大利 WordsandExpressions WordsandExpressions2 WordsandExpressions bridge brIdV n 桥somewhere 5sQmweE n 某处holiday 5h lEdI 95h lEdeI n 假日 假期trip trIp n 旅行agency 5eIdVEnsI n 代理处agent 5eIdVnt n 代理人book bUk v 预订Britain 5brItn n 英国 WordsandExpressions3 WordsandExpressions sound saUnd v 听起来must mQst mEst n 口 必须做的事 必需的东西abowlof一碗acanof一听 一罐travelagency旅行社travelagent旅行社代理人have inmind有 想法 心存placeofinterest名胜 Reading Writing Reading Writing Reading Pre readingActivity Text WordsandExpressions ReadandMatch Short answerQuestions Pre readingActivity Haveadiscussionwithyourpartnerandticktherightchoicesaboutabartender Abartender shouldhavesomespecialtraining mixesdifferentkindsofdrinks doesn tneedtoworkatnight shouldbekindandfriendlytoguests canoftendrinkalcoholduringhisworktime cangetsometipsifhedoesagoodjob Text ABartendereingabartenderhasbeenmydream soIattendedatrainingschoolandstudiedtherefor2yearsaftergraduatingfrommymiddleschool NowIamskillfulatmixingdifferentkindsofdrinks Iworkfournightsaweekandearnalotofmoney Imeetdifferentpeople youngandold menandwomen Ikeepsmilingandtrytosatisfythem Becauseofmygoodserviceandthoughtfulness Ialwaysgetsometips Yousee Igetalongwellwithmycustomers B WordsandExpressions4 WordsandExpressions bartender 5bB tendE n 酒吧招待 酒吧侍者special 5speFEl adj 特别的 特殊的mix mIks v 调制 配制during 5djuErIN prep 在 期间dream dri m n 梦想attend E5tend v 参加graduate 5 rAdVueIt v 毕业 WordsandExpressions5 skillful 5skIlfl adj 熟练的 有技巧的earn n v 赚得 获得satisfy 5sAtIsfaI v 使满足 使满意thoughtfulness 5WC tfl9nIs n 体贴 细心customer 5kQstEmE n 顾客always 5C lweIz adv 总是 一直tip tIp n 小费 WordsandExpressions WordsandExpressions6 trainingschool培训学校middleschool中学beskillfulat精于 earnmoney挣钱getalongwith与 相处 WordsandExpressions ReadandMatch Matchthewordswiththeirmeanings 1 dreamA gaininreturnforwork2 skillfulB havingabilitytodowell3 mixC pictureoffuture4 earnD meettheneedsof5 satisfyE puttogether6 tipF extrapaymentgivenforservice C B E A D F Short answerQuestions Afterreadingthetext giveshortanswerstothefollowingquestions 1 Howmanyyearsdidthebartenderstudyatatrainingschool 2 Ishegoodathisjob 3 Howlongdoesheworkeveryweek 4 Whatkindofpeopledoeshemeetatwork 5 Ishesatisfiedwithhisjob 2years Yes heis Heworksfournightsaweek Hemeetsdifferentkindsofpeople Yes heis Writing Writeoutapassageaccordingtothefollowingpictures Youcanrefertothetext 1 2 3 4 Iamworkingasabartendernow Iattended in2006 Ilearnedhowto My isonMonday Wednesday FridayandSundaynights I Igetalongverywellwithmycustomers atrainingschool mixdrinks workingtime keepsmilingandworkhard LanguageinUse PartI Spell PartII Listen PartIII Speak PartIV Read PartV Write ProblemSolving CultureTips PartI Spell Spelloutthemissingwords Thefirstletterofthewordsisalreadygiven 1Tomworksasatravela 2Albertoftens swarmly 3Ab isstandingbehindthetable 4Jamesiso ingsomedishesinarestaurant gent mile artender rder PartI Spell Spelloutthemissingwords Thefirstletterofthewordsisalreadygiven 5Igetsomet sformygoodservice 6Myfriendr saplantome 7Philipservesc severyday 8Didyoub ahotelroomyesterday ip ecommend ustomer ook PartII Listen Listenandchoosewhatyouhear Script Script Salesman Goodmorning sir WhatcanIdoforyoutoday Customer I dliketohaveabike Nottoobig andnottoosmall Salesman Letmecheck Whatdoyouthinkofthisone Customer Hmm Whereisthelight Iremembertherewasoneontheposter Salesman Well sir That sbeensoldout PartIII Speak Speakout Inpairs practicethedialoguebyusingthepicturesbelow Seeifyoucansaymore A Goodmorning sir WhatcanIdoforyoutoday B I dliketohavea A Letmecheck Whatdoyouthinkofthisone B Hmm it snice Andithasalovely too camera bag computer mouse 1 2 3 4 camera bag PartIV Read Readthestatementsbelowandtrytomatchthemwiththepictures A B C D 1 TheBicycleStoresellsmanykindsofbicycles 2 Thereisalsoaprettygirlintheposter butwedon tsellprettygirls 3 Acustomercameinandwantedtobuyabike 4 Therewasalightonthebikeintheposter PartV Write Writeoutthemissingwordstocompleteastory Thebicyclestoresellsmanykindsofbikes Oneday a cameinandwantedtobuyabikethatwasadvertisedintheposter The showedhimabike Thecustomerhadalookatthebikeandcomplainedthattherewasnotalightonthebike buttherewasoneonthebikeintheposter Thesalesmanthensaid Sir thereisalsoaprettygirlintheposter butwedon t prettygirls customer salesman politely sell ProblemSolving Part1 Part2 Part1 Thecoupleneedshelp Checkthemenubelowandrecommendsomedishestothem Part1 Thecoupleneedshelp Waiter Areyoureadytoorder sir Husband Hmm I dlikeanAmericandish butIhatepotatoes Waiter Well whatabout Husband Soundsnice Waiter Andyou Madam Wife Well IwantaChinesedish Whatwouldyourecommend Waiter Howabout Wife That sfine Waiter Whatwouldyouliketohavefordessert Husband Hmm Iwantanapplepieandmywifewantssomethingcoldandsweet Waiter Well whatabout Wife Soundsgreat roastfish tomatosoup steamedfish icecream Part2 CanyouhelpMaryout Rosewantstovisityourcity butsheknowsnothingaboutthehotelsthere Canyouhelpheroutbytellinghersomeusefulinformation 1 Isthereabetterqualityhotelinyourcity 2 Howfarisitfromthesupermarket shoppingcenter placesofinterest 3 Isiteasytotakeabus subway taxifromthehotel 4 Writedownthehotel snameforRose Therearemanygoodhotelsinourcityofferingfirst ratefacilitiesandhigh qualityservice FlyingHotelisoneofthem ItisclosetotheTVTowerwhereyoucanoverlookthewholecity Andittakesonlya15 minuteridetotheshoppingcenterindowntown Andyoucaneasilyreachthehotelbothbybusandbytaxi CultureTips 伦敦 London 英国首都 英格兰首府 全国政治 经济和文化中心 第一大城及第一大港 全球三大金融中心之一 CultureTips 伦敦市最漂亮的开启式大桥 在两个巨大的桥墩上建有5层楼高的高塔 连接双塔顶层的是一条高出水面140米的行人桥 站在塔顶可观赏附近的绮丽风光 伦敦塔桥 TowerBridge 小费 tip 源于18世纪的英国伦敦 是服务行业中顾客感谢服务人员的一种报酬形式 通常占到消费额的10 20 UnitTask WhatcanIdoforyou SomeAmericanfriendsaresightseeinginyourcity buttheydonotknowverymuchaboutthecity Asatourguide workwithyourgroupmemberstointroducethecitytothem 1 Brainstormwithyourgroupmemberssomeplacesofinterestinyourcity Thenwritedownthreepopularplaces 1 2 3 UnitTask 2 Writedownthereasonsforyourchoicestoacertainplace 3 Interviewyourclassmatesabouttheirfavoriteplacesofinterest ExtendedActivities PartA PartB PartC PartA Listenandnumberthepictures Script A B C D 3 1 4 2 Script RulesforServingCustomers1 Weshouldalwayskeepsmilingandbepatient 2 Neverarguewithcustomerseveniftheyarewrong 3 Weshouldalwayslistentocustomers 4 Wetrytobeniceandfriendlypeople PartB Readanddecidethegoodwaystoservecustomers Tick inthebrackets 1 Neverarguewithcustomers Itwillonlymaketheproblemmoreserious 2 Keepsmilingandpatientevenwhenyouknowwhattheyaregoingtosay 3 Trytoenjoylisteningtopeopleevenwhenitisdifficulttogetalongwiththem 4 Trytobetheniceandfriendlypersonthatyouare PartC Writedownthemissinginformationtosumupthecustomer