希尔顿酒店夜审自查表hilton hotel night chenk list.doc

Hilton Shanghai HongqiaoNight Audit ChecklistDate:_On Duty:_ _Departures:HH Arrivals:Arrivals:VIP Arrivals:Group Arrivals:Out Of Order:Dirty Rooms:Clean Rooms:TimeTaskSOPCompleted byManager check23.00 24.00Receive shift handover from Late Shift 120Count the floats and the safeEnsure that all Cashiers have closed their Cash Accounts and their Posting Accounts.107Check all printers to make sure all have enough of the correct type of paper.Check Room Discrepancy report and follow up127Print Downtime and Special Needs reportReview logbook and trace file.Check View Totals (occupancy, arrivals and departures) and room type availability of the day. Print Downtime and Special Needs reportChange the Back Up Tapes for the Utility and OnQ Property Servers.Check Lost Postings House Account and follow up on any charges115Print and action the Trace report for all departments.Review all arrivals to familiarise yourself with the remaining arrivals.Ensure that there are no pending roomsEnsure that there are no due out roomsTimeTaskSOPCompleted byManager check23.00 24.00Ensure that there are no Day Use roomsEnsure that no shows are not older than 9 days old.Release any blocked rooms in OnQ R&I that have not been picked up for the day24.00 1.00Start auditing all cashiersBalance credit cards to Credit Card machine Enter the wake up calls into phone system Settle the Micros House Accounts (Use the Micros User ID)Print the Available Rooms Reports1.00 2.00Verify accuracy of manually posted room chargesPerform rate integrity check1142.00 3.00Print and action the Autopost Exception reportPrint the Occupancy Analysis reportPerform AutopostEnsure that no room revenue has been posted on Complimentary/House UseBalance Room RevenueReview and Update Travel Agency Commissions.Stop all interfaces before starting to balanceBalance the Telephone Report against the Account Detail ReportBalance the Pay TV report to the Account Detail ReportBalance the High Speed Internet report to the Account Detail ReportReview House Accounts and reconcile them according to the hotels managementCheck Lost Postings House Account and follow up on any chargesTimeTaskSOPCompleted byManager check2.00 3.00Balance Direct Bills to the AR Transactions Report. Ensure that backup is attached and only Official Invoices are handed over to Accounts (no information bills)Ensure that all charges and payments have been reconciledPerform Allowances Check and ensure that back up has been provided for Accounts.Make sure enough paper is in the Night Audit Printer3.00 4.00Perform Night Audit Close OutRestart OnQ on all workstations on the Front Desk and in the Back office to ensure that the new business date shows.Ensure that the interfaces have started up Prepare the Express Check-Out folios and distribute them103Print all check out folios for all payment methods as a contingencyEnsure that all Tax Exempt reservations have appropriate backup4.00 5.00Perform Credit Check 128Manually post movies, phone calls and internet charges that were not posted automatically during the OnQ Closeout.Check-in and post room charges for any guest who arrived during OnQ Closeout.Take care of any wake up calls that have to be handled manually.Update currency exchange rates5.00 6.00Apply Air Crew, Staff and other applicable Discounts to all relevant rooms.Allocate rooms for groups arriving early and print registration cards.TimeTaskSOPCompleted byManager check5.00 6.00Check and reconcile charges on open Group