酒店英语Unit 2 Check-inppt课件

Checkin Registration FrontDesk ReceptionDeskofExecutiveFloor行政楼层接待处 行政楼层接待处 receptiondeskofexecutivefloor 其功能跟一楼大堂的前台 frontdesk 大致上是一样 主要是让入住该 些 楼层的客人能享受一个较 尊贵 的特级待遇 在入住和离店手续所花时间 等候时间最短 舒适度 可以坐着办手续 个人私隐 绝少有别人挤在你边上 等方面都有所改善 两者不同者 只是 前台 是面向所有客人 而 接待处 就专门服务行政人员楼层的客人而已 RoomCard RoomKey RegistrationForm 入住登记表 Passport bellmann 行李员 TheProcedureofDoingChick in Step1 AskingtheguesttofillintheformStep2 LettingtheguestshowtheIDcardandcreditcardStep3 ReceivingthedepositfromtheguestStep4 AskingforthedeparturetimeStep5 ConfirmingallinformationandgivebackIDcardandcreditcardStep6 Offeringroomkeyandsendingwishtotheguest Dialogue1 Didthemanmakethereservationbefore WhatkindofroomdoesMr Whitewant IsthereanyroomavailableforMr White HowlongdoesMr Whitewanttostay No hedidn t Aroomwithaking sizebedandabath Yes thereis Fortwonights 4 3 15 90 PeterWhite male passport 6 1 6 3 1108 800RMB night CityWallHotel 1 MayIhelpyou 2 Haveyoumadeanyreservation Doyouhavea withus 3 Waitamomentplease 4 Pleaseshowmeyourpassport Iseeyour MayI 看一看 your 身份证 5 Pleasefillinthisregistrationform Wouldyoumind outthe reservation Justaminute moment May passport havealookat IDcard filling registrationform 您有预订吗 DifferentExpressions 表达方式 6 Howareyougoingtopay cashor creditcard Howwouldyouliketomakeyourpayment n 付款 7 Herearethe toroom1108 8 The willshowyouupwithyourbaggage Our will youtoyourroom 9 Ihopeyou llenjoyyourstaywithus in by roomkey bellman bellman bring take fillin filloutfillin 填写空白的内容fillintheblanks填空fillout 完整的填写fillouttheform填写表格 RevisionTranslatetheChineseintoEnglish 空房 可售房保证金 押金登记入住签名支付 付款给某人安排某事 availableroomsdepositregistrationcheck insignaturepaymentarrangesthforsb 您做过预订吗 请稍等 请出示您的护照 请您填写一下这个表格 Haveyoumadeanyreservation Waitamoment please Pleaseshowmeyourpassport Pleasefillinthisregistrationform 你想用现金还是信用卡付押金 这是1108房的房卡 行李员会带您去房间 希望您住的愉快 Howdoyougoingtopay incashorbycreditcard Hereistheroomkeyforroom1108 Thebellmanwillshowyouuptotheroom Ihopeyouenjoyyourstaywithus Dialogue2 WhatkindofroomdoesPeterWhitewanttostayin DidMr Whitehaveareservation IstherearoomonthelowerfloorforMr White Adoubleroomwithbath Yes hedid No thereisn t Exercise R MayIseeyourpassportplease R CouldIpaybycreditcard R MayIknowyourdeparturetime R Haveyoumadeanyreservation G I mafraidnot G Perhaps10 00 G Hereyouare G Certainly sir Fillintheblanks 1 CouldIpayby 2 MayIknowyour time 3 Wouldyoumind thisregistrationform 4 Couldyouarrangeaking sizebedroom us 5 Iwanttostayhere theApril15th 17th creditcard departure fillingin withbathfor from to Pairwork Awalk inguestwantstostayintheCityWallHotel Butthehotelisfullybooked Someusefulexpressions I mafraid sorry Wouldyouliketotry Iwouldsuggest Wecanrecommendyouanotherhotelifyoulike Listening R Goodafternoon sir G Goodafternoon R Oh I msorry Mr White G No thanks I dliketostayatyourhotel It smoreconvenient MayIhelpyou I mPeterWhite Iwantasingleroomwithabathfortwonights Allroomsarebookedup Wouldyoulikeme togetintouchwithanotherhotelforyou R Then instead G Howmuchisthedoubleroom R G That sOK I lltakeit R MayIsee please G Hereitis R Couldyou G Oh I lltakecareofit Thanks wouldyoumindhavingadouble room 1000pernight yourpassport fillintheregistrationform ClassActivity 全班分成两组 一组扮演预订员 一组扮演顾客 每组成员轮流进行对话 顾客要尽可能多的问问题 例如房型 特殊要求 而预订员要尽可能礼貌地回答问题 最终选出班上的 最佳预订员 和 最难缠顾客 Tr