新编实用英语2第四版Unit-four--hotel-serviceppt课件

Unit Four HotelService UnitGoals WhatYouShouldLearntoDo1 Bookahotelroomandservices2 Checkin outatahotel3 Fillinareservationform4 FillinaroomreservationcardWhatYouShouldKnowAbout1 HotelservicesintheUSA2 Relativeclauses Contents Section TalkingFacetoFace ImitatingMini talks SpeakandRecite SpeakandPerform StudyandImitate ImitateandPerform ActingouttheTasks StudyingBusinessCards FollowingSampleDialogues PuttingLanguagetoUse SpeakandComplete SpeakandCommunicate SpeakandTranslate 1 MayIbookaroomforthreenights Receptionist Goodevening PeaceHotelReservation MayIhelpyou Lynda Yes mayIbooktwodoubleroomsforthreenights Receptionist Sure Couldyougivemeyournameandtelephonenumber please Lynda It sLyndaMiller Thetelephonenumberis854 1742 2 Ihavemadearoomreservationhere Jane Goodevening Ihavemadearoomreservationhere Clerk Letmecheck Yes thereitis Asingleroomforonenight Jane Yes I mleavingtomorrow Clerk Thenyouhavetocheckoutbefore2o clockP M SECTIONITalkingFacetoFace ImitatingMini talks SpeakandRecite 1Workinpairs Lookatthepictureandrecitethefollowingmini talksformakingreservationsorcheckingintoahotel Back Unit Four 3 Wouldyoupleaseshowmeyourpassport Catherine Iwouldliketostayinthishotelforacoupleofdays Receptionist Welcome Wouldyoupleaseshowmeyourpassport Catherine Hereyouare Receptionist Thankyou andhereistheregistrationformforyoutofillin 4 I mAwfullysorry Tom I dliketobookasingleroomfortwonights Receptionist I mawfullysorry Wedon thaveanyroomavailablenow Tom Noproblem I lltrysomeotherhotelsnearby Receptionist Goodbye 5 MayIpaybytraveler scheck Susan Goodmorning Iwouldliketocheckout Receptionist Allright pleaseshowmeyourroomcard Susan Hereyouare MayIpaybytraveler scheck Receptionist Ofcourse Signyournamehere please WindowonKeyWords Back 结账离去非常地空闲的旅行支票 SpeakandPerform ActingouttheTasks 2Workinpairsandactoutthetasksbyfollowingtheabovemini talks 1Task YouareleavingforNewYorknextweek Makeareservationwithahoteltherebytelephone 5Task Youwanttocheckoutofahotelafteraweek sstaythere Back 3Task Youcometoahotelandaskforasingleroomwithagoodview 4Task Youwanttobookahotelroombutyourbookingdeniedforthepeakseason 2Task Youwanttocheckintoahotelwhereyouhavealreadymadeareservation RefertotheDataBankintheWorkbookformorerelevantexpressions StudyingHotelAds StudyandImitate 3Hotelsusuallyadvertiseinnewspaperstoattractguests Nowlookatthefollowingadvertisementsandtrytousetheinformationintheminyourface to facetalks Back Back 1 IWouldLiketoBookaDoubleRoomReceptionist HolidayHotel Reservations MayIhelpyou Guest Yes Iwouldliketobookadoubleroomformyfamily Receptionist Allright Forwhichdates please Guest Nextweekend ThatisforMay18thand19th Receptionist Letmecheckifwehavearoomavailablethen Oh yes wedo Guest Good Iwouldliketohaveanon smokingroom Receptionist Therearemanynon smokingroomsavailableinourhotel MayIhaveyourname please Guest CharlesWilson Bytheway doyouhaveanygolfcourse 高尔夫球场 nearby Receptionist Sorry butwehaveaswimmingpool andweprovidesomeotherservices Guest That sfine ShallIsendyouadeposit Receptionist No youdon thaveto youmaypayonarrival FollowingSampleDialogues ImitateandPerform 4Readthefollowingsampledialoguesandtrytoperformyourowntasks Back Unit Four 2 IHaveaReservationwithYouReceptionist Goodevening WelcometoVillageGreenInn WhatcanIdoforyou sir Guest Ihaveareservationwithyou Receptionist MayIhaveyourname please Guest TomAddison Receptionist Yes Mr Addison MayIhavealookatyourpassport please Guest OK hereyouare Receptionist Wouldyoupleasefillouttheregistrationform Guest Allright What stherateforonepersonpernight Receptionist 69 Guest Doyouaccepttraveler schecks Receptionist Sure HereisthekeycardtoRoom4312 Thebell man 接待员 willshowyoutheway Guest Thanks Iwillbeleavingtomorrow WhenshallIcheckout Receptionist Anytimebefore11 00A M Guest Allright I llrememberthat Back Unit Four PuttingLanguagetoUse SpeakandComplete 5Imagineyourforeignclientiscomingforabusinesstalkandyouaremakingareservationatahotelforhim Completethefollowingconversationwiththereceptionistbyfillingintheblanks You I dliketobookasingleroomwithshowerformyfriend Mr GeorgeSmith Receptionist Allright Onwhich1 please You Onthe20thofthismonth Receptionist Howlongwillhebe2 You I mnotquitesure butitcouldbeabout3 Receptionist Thenwecanconfirm4 fromthe20thtothe27th You Fine Howmuchdoyou5 forasingleroomwithbreakfast Receptionist Forasingleroomforonenight the6 wouldbe380yuan You ShallIleavea7 Receptionist No butremembertoconfirmit8 yourfriendcomes You Allright Back date staying aweek aroom charge hotelcost deposit before Unit Four Receptionist Goodevening WelcometoVillageInn WhatcanIdoforyou You 我在这儿预订了房间 Receptionist MayIhaveyourname please You I mTomAddison Receptionist Yes Mr Addison You vemadeareservationforonesingleroom 2 我可以看一下您的护照吗 You Hereyouare SpeakandTranslate 6Imagineyouarecheckinginatahotel Youaretalkingwiththereceptionist FillintheblanksaccordingtotheChineseversionprovided MayIhavealookatyourpassport Ihaveareservationwithyou Back Unit Four Receptionist 3 请您填一下这张登记表好吗 You Hereitis Isitallright Receptionist Yes thanks 4 这是5012房的房卡 You CanIgotomyroomnow Receptionist Sure 5 接待员会给您带路的 You Thanks SpeakandTranslate 6Imagineyouarecheckinginatahotel Youaretalkingwiththereceptionist FillintheblanksaccordingtotheChineseversionprovided Back Thebell manwillshowyoutheway Wouldyoupleasefillouttheregistrationform HereisthekeycardtoRoom5012 Unit Four SpeakandCommunicate 7Imagineyouarecheckingoutatahotel Playyourroleaccordingtothecluesgiveninbrackets 1Iwouldliketocheckout 2Youcheckedinthreedaysago 3Howmuchistherate rentpernight 4Howareyougoingtopay incashorbycreditcard 5Hereisthechange 23 Receptionist Goodmorning CanIhelpyou madam You 1 表示要结账 Receptionist OK Wouldyoupleasetellmeyournameandroomnumber You NancyBirley Room4608 Receptionist Yes MissBirley 2 说明客人是三天前入住的 You That sright 3 询问每晚的房费是多少 Receptionist 59pernight Youstayedherefor3days thatis 177 4 询问客人如何付款 You Incash please Hereyouare 200 Receptionist Thankyou 5 向客人交代所找的零钱 Back Unit Four SECTIONIIBeingAllEars LearningSentencesforWorkplaceCommunication ListenandRepeat ListenandMatch ListenandTranslate HandlingaDialogue ListenandDecode UnderstandingaShortSpeech Talk ListenandComplete ListenandMatch ListenandAnswer ListenandComplete ListenandAnswer SECTIONIIBeingAllEars LearningSentencesforWorkplaceCommunication ListenandRepeat 1Listentotentopic relatedEnglishsentencesforworkplacecommunicationcross referencedwiththeirChinesetranslationandtrytorememberthem Back WindowonKeyWords doubleroom双人房间checkinto out入住 退房 Back ListenandMatch 2Listenagaintotheabovesentencesrearrangedinsequence andthenmatchthemwiththeirChinesetranslation 1 a 我要先寄付押金吗 2 b 您是用信用卡还是现金支付 3 c 我可以订一个双人房间吗 4 d 你们接受旅行支票吗 5 e 早晨好 假日旅馆客房部 6 f 这里的单人房间一天多少钱 7 g 你什么时候入住酒店 8 h 下午两点前你要结账退房 9 i 请问明天你们是否有单人的空房间 10 j 很抱歉 我们现在没有空房 g i b h d e j f a c Back ListenandTranslate 3Listentotentopic relatedEnglishsentencesforworkplacecommunicationandtranslatethemintoChineseorally Back 1 我可以在你们酒店预订房间吗 2 我想办理入住手续 3 您想要什么样的房间 4 请给我看一下您的身份证或者护照好吗 5 您要在这里住多久 6 单人房间一晚多少钱 7 你想怎样付账 8 对不起 我们今晚没有空房了 9 我想要一个有双人床的房间 10 房费里包括早餐吗 1 MayIhaveareservationinyourhotel 2 Iwouldliketocheckin 3 Whatkindofroomdoyouwant 4 WouldyoupleaseshowmeyourIDcardorpassport 5 Howlongwillyoustayhere 6 Howmuchdoyouchargeforasingleroomonenight 7 Howdoyouwanttopay 8 Sorry wedon thaveanyroomavailablefortonight 9 Iwantaroomwithadoublebed 10 Isbreakfastincludedinthebill Script Back TomJohnsoncametoahotel Hewantedtostayinasingleroomwith1bath agoodview balcony Hemadethereservation2athome attheairport attherailwaystation Afterhearrivedandcheckedinatthehotel hefilledoutaregistration3card form noteandgotthekeytohisroom Hisroomnumberwas4532 235 352 Breakfastwas5included charged paidinthebill whichwas6served made cookedforseveralhoursinthemorning Tomwouldpayforthehotel7meal services costwhenhecheckedout Thereceptionisthopedthathewould8like please enjoyhimselfduringhisstaythere HandlingaDialogue ListenandDecode 4Listentoadialogueanddecodethemessagebyfindingthecorrectchoicesgiveninbracketsaccordingtowhatyouhaveheard Script Back Unit Four Receptionist Hi sir mayIhelpyou Client Yes I dlikeasingleroomwithbathjustforacoupleofnights Receptionist Haveyoumadeareservation Client Yes Ihave Imadeitjustnowattheairport Receptionist MayIhaveyourname please Client Yes MynameisTomJohnson Receptionist Oh yes Mr Johnson Wehaveyourreservationhere Wouldyoupleasefilloutthisregistrationcard Client Certainly Receptionist Yourroomnumberis235 onthesecondfloor Hereisthekeytoyourroom Client Thankyou WhendoIpayfortheroom Receptionist Youcanpaywhenyoucheckout Client Bytheway doesthepriceincludebreakfast Receptionist Yes Breakfastwillbeservedfrom7A M to10A M Client Whereisit Receptionist It sonthegroundfloorontheleft Client It sverykindofyou Thankyouagain Receptionist Youarewelcome Enjoyyourselfandhaveapleasantstay Script Back Unit Four ListenandAnswer 5Listentothedialogueagainandthenanswerthefollowingquestionsorally Back 1 WhatkindofroomdidTomintendtostayin 2 WheredidTommaketheroomreservation 3 OnwhichfloorwasTomroom 4 Wherewasbreakfastserved 5 Howlongwasbreakfastservedeveryday Asingleroomwithbath Attheairport Onthesecondfloor Onthegroundfloor For3hours Receptionist Hello sir MayIhelpyou Client Yes Iwouldlikeasingleroomwithbathjustforacoupleofnights Receptionist Haveyoumadeareservation Client Yes Ihave 1 Receptionist MayIhaveyourname please Client Yes 2 Receptionist Oh yes Mr Johnson Wehaveyourreservationhere Wouldyoupleasefilloutthisregistrationcard Client Certainly ListenandComplete 6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard mynameisTomJohnson Imadeitjustnowattheairport Back Receptionist Yourroomnumberis235 onthesecondfloor Hereisthekeytoyourroom Client Thankyou WhendoIpayfortheroom Receptionist 3 Client Bytheway doesthepriceincludebreakfast Receptionist 4 Client Whereisthedininghall Receptionist 5 Client It sverykindofyou Thankyouagain Receptionist Youarewelcome Enjoyyourselfandhaveapleasantstay ListenandComplete 6Listentothedialogueforthelasttimeandfillintheblanksaccordingtowhatyouhaveheard Back Itisonthegroundfloorontheleft Youcanpaywhenyoucheckout Yes Breakfastwillbeservedfrom7A M to10A M WelcometoCourtyardHotel Itisourpleasuretowelcomeyouasourguestandtowishyoua1 stayhere Itisveryimportanttousthatyourstayshouldbeas2 andasenjoyableaspossible Wetakegreat3 inprovidingourguestswiththehighestlevelsofprofessional4 andhospitality Anditisourgoalto5 yourexpectations Acomfortablestayisalwaysamoreproductiveone Soifthereisanythingwecandotomakeyournexttripmorepleasurable 6 totellusaboutit Toshareyourfeedback 7 toreachthefrontdeskor8 thecommentcardinyourroomandgiveittoa9 ofourstaff Thankyouforyour10 ourhotel UnderstandingaShortSpeech Talk ListenandComplete 7Listentoashortspeechtwiceandduringthesecondlistening putbackthemissingwordsintheblanks Back choosing pleasant comfortable pride service meet feelfree dial0 fillout member a greatviewoftheseab beautifulgardenc sportsfacilitiesd professionalservice a essentialb profitablec interestingd meaningful ColumnAColumnB ListenandMatch 8Listentothehotel scallforcommentsagainandmatchtheinformationinColumnAwiththechoicesinColumnB 1 Thehoteltakesitsguests comfortas 2 Thehotelisproudofits Back a attractmorebusinessmenb providemoreroomsc meettheguests expectationsd makethehotelwell known plainingtothereceptiondeskc contactingtheoperatord fillinginacommentcard a tripb meetingc appointmentd party ColumnAColumnB Back 3 Thegoalofthehotelisto 4 Thehotelisreadytoofferservicefortheguest snext 5 Theguestsarewelcometoleavetheircommentsontheserviceby ListenandAnswer 9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions Back 1 Whoismakingthehotel scallforcomments 2 Fromwhomdoesthespeakerwanttogetthecomments 3 Whatisthehotel stoppriorityinservingthecustomers Thehotelmanagement Thespeakerisseekingcommentsfromthestayingguests Thehoteltakesqualityserviceasitstoppriority ListenandAnswer 9Writeoutthegeneralideaoftheshortspeechinoneparagraphbyansweringthefollowingquestions Back 4 Whatkindofserviceisthehoteltryingtoprovide 5 Howcantheguests commentsbepassedontothehotelmanagement Generalidea Thehoteltriestoprovidethehighestlevelofprofessionalservice Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel Thehotelmanagementisseekingcommentsfromthestayingguests Itsaysthatthehoteltakesqualityserviceasitstoppriority Thehoteltriestoprovidethehighestlevelofprofessionalserviceandhospitalityinordertomeettheguests expectations Thehotelmanagementinvitesthegueststogivetheircommentsforimprovingthehotelservice Theguestsmayphonethefrontdeskorfillinthecommentcardandleaveitwithanystaffmemberofthehotel Generalidea Back SECTIONIIITryingYourHand PracticingAppliedWriting WriteandSimulate WriteandCreate WritingSentencesandReviewingGrammar WriteandCorrectMistakes WriteandTranslate WriteandDescribeaPicture WriteandApplyRules SECTIONIIITryingYourHand PracticingAppliedWriting WriteandSimulate 1Readthefollowingtwosamplesofroomreservationsandlearntowriteyourown Back Unit Four Back WriteandCreate 2CompletetheapplicationformaccordingtotheinformationgiveninChinese WangHua 5 9 2010 8 9 2010 fourdoublerooms forthreenights onemeetingroomonSept 6 incash 0086 0431 5689672 0086 0431 5689675 dongf Back WritingSentencesandReviewingGrammar Back TheAttributionClause Unit Four 4Fillintheblankswithappropriaterelativepronounsoradverbs WriteandApplyRules 1 Theoldcouple livenexttoushavefourgrandchildren 2 Icanneverforgettheday Igotthefirstprizeinthecompetition 3 Thegardenofhishousehasalawn isverypleasanttositoninsummer 4 Thefisharemulti colored thebiggestof isonly2cmlong 5 Therehavebeencomplaintsaboutthenoisefromthepeople liveintheflats 6 AchatshowisaTVprogramin famouspeopleareaskedquestionsabouttheirlivesandwork 7 Thechild parentsdiedintheaircrashislivingwithhisauntnow 8 TomandhisfamilyaregoingtoaFrenchrestaurant theyhaddinneraweekago 9 Ihaveexplainedeverything Icantoyou 10 Theaudience mostof werestudents enjoyedtheperformanceverymuch Back whom who when which which who that which whose where that Unit Four 1 Asmallamountofmoneywasallwhichwastakenintherobbery 2 WereceivedanofferofRMB320 000forthehouse thatweaccepted 3 Hehastwosisters neitherofwhowenttouniversity 4 ThebeachistheplacewhichImostliketogoinsummer 5 Hetalkedcheerfullyaboutthefilmandtheactresswhointerestedhim WriteandCorrectMistakes 5Correcttheerrorsinthefollowingsentences which thatthat whichwho whomwhich wherewho that Back 6 Therewaslittlewhichcouldbedonefortheinjuredman 7 Thereasonwhichherejectedourplanisthathehadnofaithinit 8 Thatistheplayeronthatweallrely 9 Heneverhesitatestomakesuchcriticismsareconsideredhelpfultoothers 10 Theytriedtothinkofaplanbythattheycouldfulfilltheirtaskaheadoftime which thatwhich whythat whomcriticisms后加thatthat which WriteandCorrectMistakes 5Correcttheerrorsinthefollowingsentences Back Thisistheplacewhere atwhichthetraffic caraccidentoccurred Thecontributions that which hehasmadetothecountrywillneverbeforgotten I dliketoseetheemployeewhohasputforwardthevaluablesuggestion Couldyoutellmethereasonwhyyourefusedtheinvitationtohisbirthdayparty Thepen whichIboughtyesterday willbesenttoyouasagift 6TranslatethefollowingsentencesintoEnglish WriteandTranslate 1 这就是车祸发生的地点 2 他对国家做出的贡献将永远不会被人们遗忘 3 我想见一见提出这项有价值的建议的员工 4 你能不能告诉我 为什么拒绝接受他生日聚会的邀请 5 我昨天买的钢笔将作为礼物寄给你 Back Unit Four 6TranslatethefollowingsentencesintoEnglish WriteandTranslate Back 6 我无法告诉你她来桂林的准确时间 7 他把房子卖了 这让他妻子很恼火 8 正在装货的那艘轮船明天离港 9 我的薪水没有提高 但这并不是我离开的原因 10 我相信你做什么饭我都喜欢吃 Ican ttellyoutheexacttimewhenshewillbeinGuilin Hesoldthehouse whichannoyedhiswife Theshipthat whichisbeingloadedisleaving sailingtomorrow Ididn tgetapayrise butthiswasn tthereasonwhyIleft I msureI llenjoyeverythingthatyoucook WriteandDescribeaPicture 7Writealetterofcomplaintofabout120wordstodescribethepicturegiven Someusefulwordsorphrasesareprovidedtohelpyou Youmaystartthepassagewiththesentence OnJuly16myfriendsandIarrivedatyourinn hopingtospendanenjoyableweekend Back DearMadamorSir OnJuly16myfriendsandIarrivedatyourinn hopingtospendanenjoyableweekend Sinceyouradsays haveagoodtimeorgetyourmoneyback Iamrequestingthatyourefundourmoney Fromthemomentwearrived therewereproblemswiththeservice First averyunfriendlydeskclerkcouldn tfindourreservation Afterwaitingforalmosthalfanhour wewereledbyanotherunfriendlybell boytoourroom Theroom whichhadaviewofaparkinglotinsteadofthebay hadnotyetbeencleaned sowefounddirtytowelsonthebedsandcigaretteendsonthefloor Thiswasnottheweekendwehadbeenlookingforwardto ServiceatyourinnwasnotasIexpected SoIstronglyinsistthatyougivememyrefund Yourssincerely XXX Yoursignature Back Unit Four SECTIONIVMaintainingaSharpEye PASSAGEI PASSAGEII InformationRelatedtotheReadingPassage Text LanguagePoints ReadandThink ReadandComplete ReadandTranslate ReadandSimulate ReadandJudge ReadandTranslate InformationRelatedtotheReadingPassage Text LanguagePoints ReadandRewrite 1 KindsofhotelsintheUnitedStates Placestostayforashorttimemaybecalledhotels hostels motelsormotorhotels inns lodgesorresorts Hostels alsoreferredtoasyouthhostels areoftenforstudentsworkingawayfromhome Motelshaveplentyofparkingspaceandareusuallynearafreewayorhighway Innsareusuallylikemotels Lodgesandresorts orresortshotels areinthemountains onthecoast ornearlakes 2 Kindsofbeds Bedsgobymanydifferentnames Startingwiththesmallest therearesingle twin double queenandkingsizeones Longboys areforexceptionallytallpeople Atsomehotels queenbedsarethesmallestsizeused soadoubleroomhastwoofthem Somehotelsevenoffertheirguestswaterbeds Arollawaycanbemovedintoaroomtosleepanextraperson Hide a bedsaresofasthatfoldouttomakebeds SECTIONIVMaintainingaSharpEye InformationRelatedtotheReadingPassage Back MiamiUniversityOxford Ohio45056WelcometoClimerLodge WearefortunatetohavethisbeautifulfacilitytoaccommodateveryspecialguestsfromMiamiUniversity Inoureffortstoserveyou weaskthatyounotethefollowing TheresidentmanagerlivesinRoom129 nearthelobbyentrance andmaybereachedbydialing9 5226 Pleasecontactthemanagerifyouhaveany