ktv各岗位职责.doc

ktv各岗位职责One, manager (director) quality asks 1, have record of formal schooling of graduation of technical secondary school or coequal literacy rate, through restaurant English primary level amounts to mark exam. 2, language expression capability is strong, have certain gregarious capacity. 3, laws and regulations of government of familiar public place of entertainment and each service is normative. 4, be engaged in recreation working 5 years above, have experience of work of foreman of 1 year of above. 5, optimal age: 25, 45 one full year of life. Post duty 1, the index of classics sale example that organizes employee to finish central director make known to lower levels, at the same time strict handling of goods, control cost, fall low consumption. 2, the working program that perfects this team and group and service standard, organize carry out. 3, of skill of designedly organization employee groom. 4, reasonable arrangement uses worker worker, the check on work attendance that does good stuff checks the work. 5, seek guest opinion, maintain good business relation with guest, establish guest history record. 6, processing guest is complained, report to central director. 7, the organization conducts major activity, operate personally to key guest when necessary. 8, the collaboration that keeps good about the branch with each concerns. 9, the administrative regular meeting that attends weekly branch to hold and daily regular meeting. 10, chair seminar of employee of every months of team and group: 1) business circumstance of the month on the analysis. 2) service quality and guest opinion. 3) employee is promoted, praise award to punish. 4) next month portion works. Working content 16:45, 20:00 1, wear by the regulation outfit, punctual to hillock. 2, examine record of hand over to the next shift, know in finished state of morning shift job, guest affection was mixed last night book a circumstance that day. 3, punctual attend a manager to chair held regular meeting. 4, ask according to regular meeting, arrangement works that day. 5, the working job that assigns employee. 6, examination sanitation state and facilities facilities run a condition. 7, according to content of hand over to the next shift, sign concerned maintenance project and goods and materials explain receive procedures. 8, the place before the examination does business needs all sorts of appliance to prepare a case. 9, examination adjustment lamplight. 10, understanding the guest books a circumstance tonight. 11, according to time, organize employee experienced song. 12, the meeting before directing employee squad. 20:00, 02:00 1, with bring member, foreman, the clerk is at the door Ktv, assistance leads visitor. 2, greet personally send a key the guest. 3, perambulatory circumstance of each service between the bag, seasonable processing breaks out a problem. 4, ask for guest opinion and processing guest in time to complain, operate personally to main guest and frequenter when necessary. 5, raise employee to promote wine water consciousness, undertake 2 times promoting. 6, the working condition that assessment evaluates employee and outstanding achievement: 1) the speed that put dish. 2) psychosis. 3) work discipline. 4) equipment maintenance. 7, fill in foreman assessment watch and battalion receive statistic, workaday mark. 8, with next foreman hands over the job. 1) the ending between the bag, clean job, morrow intends the work. 2) make check on work attendance, assessment evaluate a record. 3) fill in business day forms for reporting statistics and workaday annals. 4) fill in record of morning shift hand over to the next shift. 5) air conditioning closes after this order ending ends, lock door, call shuts all power source after value manager is checked. 6) shut business area, the key is handed in to safe ministry. 2, foreman quality asks 1, have record of formal schooling of high school graduation or coequal literacy rate, enunciation clarity, language expression capability is strong, adopt restaurant English standard the primary exam that amount to mark. 2, thinking is nimble, have stronger organization capacity, be good at be being communicated with the person. 3, be engaged in recreation serving above 2 years. 4, optimal age: 23, 40 one full year of life. Post duty 1, accept KTV to be in charge of assign, full-fledged member is in charge of the job of this team and group. 2, the mind that makes good employee works. 3, the use that is in charge of all sorts of equipment and maintain. 4, do good article to be mixed surely statistic. 5, the check on work attendance of employee of responsible team and group checks the work. 6, processing guest is complained, report to superior, maintain good relationship with guest. 7, it is good to assist a director to do groom the job. 8, the director that finish makes the matter that handle temporarily. Working content 18:45, 19:45 1, arrive ahead of schedule hillock, wear by the regulation outfit, examine hand over to the next shift diary and the guest affection on regular meeting is reported that day. 2, join a department daily regular meeting. 3, examination KTV equipment, appliance and circumstance of guest things preparation. 4, the preparation before making good team and group and environmental sanitation. 5, the meeting before assisting a director to hold a class, communicate regular meeting content, decorate work that day. 20:00, 02:0Status of the 0 6, service quality that checks the stuff in doing business, job. 1) honorific serves, the smile serves. 2) situation of station standing position, psychosis. 3) use tray and walk pose. 4) go up wine water. 5) the service that nod a song is normative. 6) the crock that change smoke. 7) clean mesa. 8) dot sheet, closing quotation, change cup. 7, personally or group person specially assigned for a task provides a service for key guest. 8, place of work of ceaseless and perambulatory staff, be on guard insecure element. 9, examination ending works: 1) constituent employee undertakes the with corridor environment cleaner between the bag is made. 2) fill neat cup is provided. 3) to employee the job is evaluated, write workaday will. 4) shut power source, air conditioning. 5) the room between lock bag, the key is handed in to safe ministry. 3, bring a quality requirement 1, have record of formal schooling of high school graduation or coequal literacy rate, through restaurant English primary level amounts to mark exam. 2, entertain a guest enthusiastic, cultured and easy, sociability, have a good memory. 3, have recreation to be versed in the work that makes 1 year of above is experienced. 4, optimal age: 20, 35 one full year of life. Post duty 1, of responsible guest greet send and leave a job. 2, accept a guest to book. 3, the business hours that is familiar with each to nod, phone and project of Wu of kimono of type of operation. 4, breed of water of characteristic of the environment that is familiar with this dot, adornment, wine, have the capacity of phonographic guest full name, and guest of can exact name. 5, operate computer correctly, timely or input the information such as advertisement word, announcement, congratulations beforehand. 6, the problem that solves a guest correctly to put forward, gather concerned information. Working content 1, the preparation before the class works: 1) punctual to hillock, wear by the regulation outfit, make up decent. 2) understand that day guest affection, memorize the content of key guest full name, demand and major activity. 3) had done be responsible for a task unit until it is completed area cleanness sanitation works. 4) input advertisement word. 5) affection of guest of the bulletin when the meeting before attending a class books a circumstance. 2, open the door according to business hours, stand by standard pose, expect a visitor: 1) the manner is genial, the language is kind, the face carries small pen, send ones respects to a guest actively with honorific. 2) reach according to guest number have without book a circumstance, lead the visitor to the bag, bring downstage with interphone announcement next member number and time, the date between the bag inputs computer, booking this getting on to make detailed record. 3) the member that rapid warning tone accuses switchs on the mobile phone and tiring-room motor-driven personnel sends towel. 4) according to different time paragraph change advertisement word. 3, bring guest to enter: 1) remind a guest fluctuation stair wants caution. 2) when leading, should be before the guest 2, 3 paces distance, timely turn round to guest signal. 3) after guest seating, before leaving, say: “Wish everybody plays happily tonight! “ return quickly next leave an area. 4, remind a guest to put a package, put the clothes: 1) remind a visitor, keep by oneself good valuable. 2) had kept the card that put the clothes, before leaving a room when the guest, take out the clothes beforehand, the station hands the dress when the doorway expects a visitor guest, express gratitude. 3) politely decline the person that rectify below clothes and hat to enter KTV, discover doubtful phenomenon is reported in time. 4) it is a KTV in time to give off door certificate to the guest hair of ballroom, when answering KTV instead, call in, and express ones thanks to. 5, introduce and accept book: 1) say hello to actively to the guest, introduce an environment, as far as possible tarry guest or proposal come again next time. 2) if encounter repletion, proposal guest waits a little while a bit in ballroom, one have a room to inform instantly. 3) accept Qing Dynasty should ask number, full name when booking (take full name as far as possible) , time (explain engages reservation time) , special requirement, possible sentence should leave a visitor the mark between the bag. 6, do good safety and statistical work: 1) introduce safe facilities and measure actively to the guest, encounter discrepant constant, seasonable report is ranking. 2) each statistic work has been done inside time going to work, hand in a director. 7, send a guest off: 1) guest of watch sb go away, courteous acknowledgment guest, welcome again presence. Seasonable warning tone accuses to close machine, cancel computer to show. 2) do good ending work. Delete advertisement word, shut computer, after locking up good drawer, come off work. 4, quality of the phonic member that accuse asks 1, have rate of literacy of high school graduation or coequal literacy rate. 2, ABC of the electrician with be had certain, computer and operation skill. 3, the job attentive, movement heart of rapid, responsibility is strong. 4, optimal age: 28, 40 one full year of life. Post duty 1, protect all wiring inside next KTV song hall, include television, computer, result to put machine, disc player, colour to show wait for normal movement with mike, sound box, measuring projector. 2, responsible disc keeps and accurate broadcast. 3, fire extinguishing system of responsible government security and lamplight. 4, broadcast by the requirement inspect a picture in all, change every weeks. 5, do good news to accuse empty environment sanitation to work. Working content 1, 16:30, 19:45 1) punctual to post register ones attendance at a meeting or at an office, wear by the regulation outfit. 2) do good equipment supervision and environmental sanitation work. 3) the preparation that makes good lash-up power cut works. 2, 19:4Meet before 5 classes, accept working job. 3, 20:00 1) put inspect a picture in all, open 1# disc player to give an appreciation. 2) receive bring member after guest informs, open disc player quickly to enter put a program. Show song date and song name according to computer, rapid and quick give well and truly piece. Notice to observe computer work status at any time, undertake adjustment according to need. 4, serve according to diapason. 5, ending works (wait for mix between the bag after bringing a computer to shut entirely) : 1) shut the system that nod a song, shut monitor. 2) by close machine operating sequence shuts all electric equipment: Close TV, disc, computer, server 3) the examination has without safe hidden trouble. 6, hand over to the next shift: 1) need to check the magnetism that register after business end every night piece. 2) record to what morrow needs to maintain content to make hand over to the next shift in detail. 3) black out, lock door. 5, clerk quality asks 1, have record of formal schooling of high school graduation or coequal literacy rate. Through restaurant English primary water magnetism amounts to mark exam. 2, had sufferred good service to operate skill to groom. 3, philharmonic, cultured and easy, language expression capability is strong. 4, optimal age: 18, 35 one full year of life. Post duty 1, the service norm that observes KTV song hall strictly, had done serve to the guest and promote the work. 2, the problem of water of the concerned recreation that solves a guest to put forward seriously, wine and hotel facilities respect, report to foreman. 3, the maintenance of responsible environment sanitation and facilities facilities. Working content 1, morning shift 09:30, 16:30 09:30 1) wear by the regulation outfit, punctual to post register ones attendance at a meeting or at an office. 2) open the lamp. 3) examine a record, processing turns over item: Dimension of A, deliver repairs a project; The B, available that get thing is tasted; C, blossom sheet gets a flower. 2, 10:00, 12:00 1) undertake environmental sanitation works. 2) receive hear a telephone call. 3, 12:00, 12:30 to have lunch 4, 12:30, 16:30 1) continue to do daily and wholesome work. A, vase changes water. B, wipe glass. 2) help maintenance technician work, defend safety. 3) if have the meeting, provide tea service. Contact A, in time with bar, ensure supply in time of drink. B, station is wrapping a doorway, provide a service at any time. 5, fill in record of hand over to the next shift, and with bring member have sex: 1) morning shift job is finished or have not in finished state. 2) get with article detailed list. 3) maintain a project. 4) any other business. 6, night shift 18:45, 19:45 1) wear by the regulation outfit, to post register ones attendance at a meeting or at an office. Accept foreman division of labor, make nice package inside the clean and wholesome job, preparation before doing business. 19:4Before working overtime, 5 A, ginseng is met, make clear the task. B, examination includes the appliance between severally, get the materials ready and adjust result put. C, include a number by distributive, the station expects guest presence in formulary part. 2) stand wait. Stand in the doorway between designation bag or gate place, the look looks attentively at ahead, bouncy, prepare to provide a service for guest at any time. 3) greeting: A, face brings a smile, courtesy sweeps enthusiastic complimentary guest: “Good evening, welcome aboard! “ B, if know guest full name, as far as possible name full name. C, take past the appointed time beside you when the guest, want courtesy to send ones respects to a guest likewise. D, guest enters a bag before, answer to open the door actively, assistance is brought member ask a guest to enter. 4) show winelist and give microphone: A, crouch a pose to be before the guest partly; B, open winelist the first page, both hands present hands in credential, enquire the drink that guest place wants. Comply with first advocate guest hind is other guest, first the principle of the man after the lady: “Hello, this is winelist, nod sheet please. “ mike of present of C, both hands, open switch put on the desk: “Hello, use microphone please. “ 5) the introduction, recommend wine water and be defeated by a song: A, while the guest sees winelist, enquire other visitor needs to sing what song, help its input computer. B, at any time the time that advertent guest sees winelist and expression, if the guest takes errant definite view, answer to active help guest introduces and recommend: “Hello, can you nod sheet now excuse me? “ “ we have , it is OK that you look? “ C, give on say timelily after winelist: “Serve for everybody by me today, I call , wish everybody plays happily. “ 6) the place is only: Next date are marked A, quickly on order, want the date between full name, bag, number originally, if add sheet,write on “ + “ symbol. When B, place is only, should look attentively at a guest, listen respectfully is clear, content is nodded on repeat order, classics after affirming, say courteously to the guest: “Thank, ask you to wait a bit. “ next the order according to the guest, cup mat ordinal put away, on inn badge face, be opposite guest. 7) hand over order and on beverage: A, order must get receiver admits really, make the first couplet receiver, the 2nd couplet hands in the member that move wine, triplex put, hand in motor-driven personnel or him keep. The B, drink that chooses guest place with tray is put on cup mat, and volume moderate ground says: “This is your , use slow please! “ 8) add wine water and dot song service: A, ceaseless add wine water for the guest. B, give song name newspaper when the guest, must repeat song name: “Good , wait a bit please! “ rapid input, accuse: “The song that you nod already was inpu