实用阶梯英语ppt课件

.,实用阶梯英语,酒店英语项目实训指导书,.,Diagram,.,Program2,HousekeepingDepartment项目二客房部,TheHousekeepingDepartmentisoneofthemainoperationaldepartmentsofahotel.Inasense,itispossibletosaythatacleanandpleasingguestroomisoneoftheproductsthatahotelsells.Itsdutyistoensurethecleanlinessandgoodorderofallroomsandpublicareasinthehotel,andprovideallgoodandnecessaryservicesinordertocreateanideallivingenvironment.Tokeeptheoperationofthehotelgoingsmoothly,itmustalsocoordinatetheworkcloselywithotherdepartments.,HousekeepingDepartmentIntroduction客房部介绍,.,HotTip,客房部是酒店主要运营部门之一。在一定程度上，一个整洁而令人愉悦的客房，就是酒店出售的产品。它的职责就是确保客房和整个公共区域清洁、有序，并为创造出理想的居住环境提供必要的服务。为了保持整个酒店的顺畅运作，它也必须与其他部门建立紧密的合作。,.,HotTip,MainFunctionsoftheHousekeepingDepartment前厅部主要功能,ChamberService客房服务LaundryService洗衣服务RoomService客房送餐服务Turn-downService做夜床服务SpecialServices特殊服务MaintenanceService维修服务MiscellaneousService其他服务,.,FrontOffice,GuidingtheGuesttotheGuestRoom,1,LaundryServices,3,OtherSpecialServices,4,.,HotTip,Task1ReceivingRoomReservations工作任务一受理客房预订,TaskObjectives任务目标Afterlearning,youshouldbeableto:学完后，应该掌握：receivetheguests接待客人introducetheroomfacilitiesandservices介绍客房设施和服务,.,HotTip,Sub-task1:ReceivingtheGuests子任务一接待客人,Sample,情景实例,Scene:Thefloorattendantstepsforwardtowelcometheguests.(A=Attendant,G=Guest)A:Goodmorning,sirandmadam.WelcometotheSeventhFloor.Imthefloorattendant.Didyouhaveapleasanttrip?G:Yes,thanks.WhereisRoom7013,please?A:Itsalonghere.Wouldyoupleasestepthisway,Mr.andMrs.Brown?G:OK.Buthowdoyouknowournames?A:ItwasonthearrivallistforRoom7013.Hereweare.Thisisyourroom.MayIhaveyourkey,please?Letmeopenthedoorforyou.,.,HotTip,G:Oh,theroomissospacious!Welikeitverymuch.A:Theroomisfacingthesouth.Youcanhaveagoodviewofthegarden.G:Verywell.Whenwilloursuitcasesarrive?A:Theywillbeherequitesoon.Thebellmanishandlingthem.Pleasewaitamoment.G:Verywell.(Lookingaroundtheroom)A:Howdoyouliketheroom?G:Oh,itlookscomfortableandcozy.Welikeitverymuch.A:(Drawingthecurtainsaside)TheroomisfacingthesouthandcommandsagoodviewoftheHuangpuRiver.G:Yes.Howgreat!,.,HotTip,WordsandExpressions,词汇与表达,floorattendant楼层服务员spaciousa.宽敞的cozya.温馨的drawv.拉curtainn.窗帘,.,HotTip,SituationalTraining,情景实训,RoleplayAguestfinishescheck-in,andthefloorattendantshowstheguesttoRoom801onthe8thfloor.ThefloorattendantintroducestheRecreationCenterisonthe4thfloor,andtheRestaurantisonthe2ndfloor.Thefloorattendantopensthedoorandturnsontheair-conditionerfortheguest.Healsotellstheguestthepricelistofthemini-barisunderthehotelserviceguide.,.,HotTip,Sub-task2:IntroducingtheRoomFacilitiesandServices子任务二介绍客房的设备和服务,Sample1,情景实例一,Scene:Thefloorattendanttellstheguesthowtousetheroomkeycard.(A=attendant,G=Guest)A:Mr.Black,onceyouentertheroom,youmustinsertthekeycardintotheholderhere.Theelectricityonlyworkswhenthekeycardisinserted.G:Isee.A:Tousethewaterboiler,youneedtohitthe“On”switch.Itwillheatyourwaterwithinafewminutes.G:WillitkeepthewaterwarmifIleaveiton?A:Yes,itwill.Ifyouwouldliketoadmirethebeautifulview,youcandrawthecurtainsbypullingthiscord.G:Oh,whatawonderfulview!,.,HotTip,WordsandExpressions,词汇与表达,holdern.固定物electricityn.电insertv.插入waterboiler烧水壶switchn.开关pullv.拉cordv.绳索,.,HotTip,Sample2,情景实例二,Scene：Theroomattendantguidesthecustomerintohisbathroomandintroducessomethingtohim.(A=Attendant,G=Guest)A:Thisisthebathroom.G:Itsverynice.A:Pleasefeelfreetousethesecomplimentaryitemshere.G:Whichones?A:Theshampoo,conditioner,lotion,toothbrush,toothpasteandbathsalts.G:Doesthebathroomhaveahairdryeraswell?A:Yes,itisintherightdrawer.G:Great.Thanks.,.,HotTip,WordsandExpressions,词汇与表达,roomattendant客房服务员complimentarya.免费的itemn.物品shampoon.洗发水conditionern.护发素lotionn.润肤露toothbrushn.牙刷toothpasten.牙膏bathsalt浴盐hairdryer吹风机,.,HotTip,Sample3,情景实例三,Scene:Theroomattendanttellstheguestwhichgoodsintheroomarefreeofcharge.(A=Attendant,G=Guest)A:Mr.Black,overhereyouwillfindyourhotwaterboilerandcomplimentarycoffeeandtea.G:Ireallylikecoffeethroughoutmyday.Canyoubringupsomemore?A:Certainly.JustcalltheFrontDeskwhenyouneedanything.G:CanIgetsomeextrapillows?A:Ofcourse,butthereareonlytwoextrapillowshereinthecloset.Doyoustillneedmorepillows?G:Ohno,thatwillbealright.Thanks.A:Itsapleasure.Illsendsomeoneupwithmorecoffeeforyounow.G:Thanksalot.A:Ihopeyouhaveapleasantstay.,.,HotTip,WordsandExpressions,词汇与表达,freeofcharge免费的throughoutprep.贯穿，从头到尾pillown.枕头,.,HotTip,Sample4,情景实例四,Scene:Theroomattendanttellstheguesthowtousethesafeintheroom.(A=Attendant,G=Guest)G:Excuseme.WherecanIkeepmypassportandmoneysafe?A:Everyroomhasasafeinthecloset.G:Howdoesitwork?A:Pleaseopenthesafe.When“Open”isshowed,youmustsetthecodebyinputtingasix-digitpassword.Thenyouputthedocumentsorvaluablesinsideandthesafewillbelockedwhenclosed.Atthattime,“Lock”willbeshowed.Dontforgetthepasswordyouset;otherwise,youwillgetmuchtrouble.,.,HotTip,G:HowcanIopenit?A:Justputinthesix-digitpasswordandthesafewillbeopened.G:IfIputthewrongnumber.?A:Itwillshow“Error”andneverbeopened.Ifyouhaveanyquestions,pleasecallusandwewillbegladtoassistyou.G:OK.Thanks.,.,HotTip,WordsandExpressions,词汇与表达,safen.保险箱closetn.衣橱coden.密码setv.设置inputv.输入Six-digitpassword六位数密码documentn.文件valuablen.贵重物品lockv.上锁errorn.错误,.,HotTip,Sample5,情景实例五,Scene:Theroomattendantintroduceshowtousethemini-barandotherroomservices.(A=Attendant,G=Guest)G:Excuseme.Isthemini-barincludedintheroomprice?A:No,itisnot.Hereisthepricesheet.Yourmini-barisstockedwithavarietyofdrinksandsnacks.G:WhatifIwantsomethingelsetoeatordrink?A:YoucancallRoomServices24hoursaday.Youcandial7.Youhaveafullmenuhereinthishoteldirectorybookonthedesk.G:OK.Thanks.A:Youarewelcome.Pleasecallusifyouneedanything.,.,HotTip,WordsandExpressions,词汇与表达,pricesheet价格表bestockedwith储藏着avarietyof各种各样的directorybook通讯录,.,HotTip,Sample6,情景实例六,Theroomattendantshowstheguesthowtousetheelectricfacilities.(A=Attendant,G=Guest)A:Welcometoourhotel,Mr.Black.Imtheroomattendant.MynameisMary.IsthereanythingIcandoforyou?G:Yes.Wouldyoupleaseshowmehowtousesomeelectricfacilitiesintheroom?A:Certainly.G:HowcanImakeanoutsidecall?A:Pleasedial“0”first,andthendialthetelephonenumberyouwant.G:Howabouttheairconditioner?A:Thisisthetemperaturecontroloftheair-conditioner.Youcanturnitclockwisetoadjustthetemperatureasyoulike.,.,HotTip,G:Idliketoknowsomeprogramsintheevening.A:Justpressthebuttonontheup-rightcornerinordertoturnontheTV.Thereare50channels.G:Myelectricshaverisoperatedby110volts.A:Theelectricalcurrentinyourroomis220volts.Butwehavepreparedtransformersonloanfortheguest.Illbringyouoneatonce.G:Idappreciatethat.A:Yourewelcome.Imalwaysatyourservice.,.,HotTip,WordsandExpressions,词汇与表达,electricfacility电器设备outsidecall外线电话dialv.拨打airconditioner空调temperaturecontrol温度调节器clockwisead.顺时针地adjustv.调节programn.节目,.,HotTip,pressthebutton按这个按钮Up-rightcorner右上角channeln.频道electricshaver电剃须刀voltn.伏特electricalcurrent电流transformern.转换器onloan出借,.,HotTip,SituationalTraining,情景实训,Roleplay1.Onestudentshouldbetheguestandtheotherthehotelemployee.Theguesthasjustfinishedcheckinginandthehotelemployeeneedstoshowtheguesttohisorherroom.Onthewaytotheroomtheguestasksabouttherestaurants.Whatwillyousay?2.Onestudentshouldbetheguestandtheotherthehotelemployee.Thesituationsareasfollows:Thehotelemployeeneedstoexplaintheothercomplimentaryitemsintheroom.Whatotheramenitiesareintheroom?b.TheguestwantstoknowmoreaboutthefunctionsoftheTV.Whatwillyoubothsay?c.Theguestwantstochangetheairtemperatureintheroom.Thehotelstaffneedstoexplainhowtheairconditionerworks.Whatwillyoubothsay?,.,HotTip,d.TheguestwantstoknowwhethertheInternetisincludedintheroomrate.Whatwillyoubothsay?e.Theroomattendantguidestheguestintotheroom.Sheintroducesthebathfacilitiestotheguest.Theredfaucet(水龙头)isforhotwaterandtheblueoneisforcoldwater.Therunningwater(自来水)isnotdrinkable(可饮用的).TheguestwantstomakeIDDcalls(InternationalDirectDial国际直拨电话)intheroom.Theroomattendanttellshimthatheshouldjustdial9andthendialthecountrycodeandareacodebeforethephonenumberhewantstocall.Theguestwantstousehislaptop(手提电脑)togettotheInternetintheroom.Heaskswhetherthehotelwillchargetheusefee.TheroomattendantexplainsthathecanusetheInternetbroadband(互联网宽带)forfreeandtheaccesshookup（连接）isonthedesk.,.,HotTip,Whatyoushouldbeabletoknow你应该知道的知识,TaskProcedure,任务流程,Receivetheguest.接待客人。Openthedoorandintroducetheroomfacilitiesandservicesbriefly.开门并简要介绍房间的设施和服务。Enquiretheguestsneeds.询问客人需求。Extendyourwishestotheguest.表达对客人的祝愿。,.,HotTip,TaskSkills,任务技巧,Theroomattendant（bellman）guidestheguestintotheroom.,客房服务生(行李生)将客人领进房间。（客房服务生或行李生为新来的客人打开房门后自己应先进客房，以避免新客人万一走错房间与房内客人照面的尴尬场面；春秋冬季下午、黄昏或晚上房内较暗，而无人的客房是不亮灯的，服务生先进去开灯，可免去客人不便。）,.,HotTip,Afterguidingtheguestintohisroom,youcanintroducethefacilitiesandservicestohiminitiatively.Yououghttoexplainclearlyorshowhimhowtouseit.Whatsmore,youshouldremindtheguestwhatkindsofservicestheguestshavetopayextra.,在引导客人进入房间后，你可以主动为客人介绍设施和服务。你应该跟客人解释清楚或为他们展示如何使用这些设施。此外，你还应该提醒客人哪些服务是需要额外付费的。,.,HotTip,UsefulKnowledge,实用知识,ImportantpositionsintheHousekeepingDept客房部的重要岗位,HousekeepingManager客房经理RoomDivisionSupervisor客房主管FloorCaptain楼层领班FloorAttendant楼层服务生RoomAttendant客房服务生CloakMan/Woman衣帽间服务人员PACleaner=PublicAreaCleaner公共区域清洁员,.,HotTip,Theroomattendantcanknowthenameoftheguestbythefollowingways:,arrivallist抵达名单luggagetag行李标签registrationform登记表restaurantreservation餐厅预订conventionormeetingnametags会议姓名标签askingtheguest询问客人,.,HotTip,SomeusefulsentencesintheHousekeeping客房服务实用表达,Pleasefollowme,Iwill_.,showyoutoyourroom请跟我来，我会领您去您的房间。tellyouaboutthehotel请跟我来，我会向您介绍一下酒店。showyoutheway请跟我来，我会给您带路。giveyouaroomtour请跟我来，我会带您参观一下房间。explaintheroomtoyou请跟我来，我会向您介绍一下您的房间。,.,HotTip,Thisroomisa/has_.,deluxeroom这是一个豪华间suite这是个套房standardroom这是个标准间onequeen-sizedbed这个房间有张大床twotwinbed这个房间有两张双人床,.,HotTip,Please_.,Pleasethekeycardhereforelectricity请把钥匙卡插在这里取电Usethedoorknobcardsforformoreservices如需更多服务，请使用门把上的卡片。Usethedigitalalarmclockorwake-upservice请使用数字闹钟或叫醒服务Callroomserviceanytime可随时打电话要求客房送餐服务Callusifyouneedanything如有任何需要请给我们打电话,.,HotTip,Task2ChamberServices工作任务二客房服务,TaskObjectives任务目标Afterlearning,youshouldbeableto:学完后，应该掌握：cleantheguestroom提供清洁客房服务offerturn-downservices提供做夜床服务provideextendingbedserviles提供加床服务provideroomservices客房送餐服务offerwake-upcallservices提供叫早服务,.,HotTip,Sub-task1:CleaningtheRoom子任务一清洁客房,Sample1,情景实例一,Scene:Theroomattendantcomestocleantheguestroom.Heknocksatthedoorfirst.(A=Attendant,G=Guest)A:Housekeeping.MayIcomein?G:Yes,please.A:Goodmorning,sir.MayIcleanyourroomnow?G:No,notnow.Thanks.Imnotfeelingverywellnow.Ivecaughtacold.A:Oh,Imsorrytohearthat.ShallIgetyouadoctor,sir?,.,HotTip,G:Notnecessary.Ivegotsomemedicineinthemini-bar.Wouldyouswitchontheelectricpottomakemesomewater？A:Certainly,sir.MayIreplacethebathroomtowelsandothertoiletarticles?G:Thatsveryniceofyou.A:AnythingelseIcandoforyou,sir?G:No,thanks.Ijustwanttotakeabathandthenhaveagoodrest.A:Letmepressthe“DoNotDisturb”buttonforyou.Whenyouwantmetomakeuptheroom,pleaseturnoffthe“DND”signordial8totheFloorServiceDesk.Illbebacktoyourservicerightaway.G:Sokind!Thankyouverymuch.A:Imalwaysatyourservice.Ihopeyoullbebettersoon.,.,HotTip,WordsandExpressions,词汇与表达,catchacold得了感冒medicinen.药物boiledwater开水switchon打开electricpot电壶replacev.更换,.,bathroomn.浴室toweln.毛巾toiletarticles卫生用品disturbv.打扰buttonn.按钮makeup收拾turnoff关闭,.,HotTip,Sample2,情景实例二,Scene:Aguestgetstheroomattendanttoaskforanearlycleaning.(A=Attendant,G=Guest)A:Goodmorning,Mr.andMrs.Johnson.Goodmorning.Youseeitsnearly11oclock,butourroomhasntbeenmadeupyet.Iwonderwhy?A:Imsosorry,madam.IllbethereassoonasIfinishthisone.G:Allright.Couldyoudoourroomfirstnexttime?Wealwaysseemtobethelast.,.,HotTip,A.Well,IhaveasectionoffourteenroomsandIalwaysdothecheck-outroomfirstunlessthereisarequest.G:Why?A:WehavetogettheroomreadyforsalebytheFrontOffice.G:Oh,Isee.Wedlikeourroomtobemadeupearlyinthefollowingdaysbecausewellhaveafewfriendscomingtovisitus.Couldyoudotheroomat8oclockfromtomorrow?A:Certainly,madam.Wealwaystrytohaveroomsmadeupearlyonrequest.Justletmeknowwhatyouneed.Ifwecan,welltryourbest.G:Good.Wedohopeyouputourroomfirstnexttime.A:Noproblem.Ihopeyouareenjoyingyourstaywithus.,.,HotTip,WordsandExpressions,词汇与表达,wonderv.猜想onrequest根据请求,.,HotTip,SituationalTraining,情景实训,Roleplay1.AroomattendantisgoingtocleantheroomforMr.Whitenow.Mr.Whiteadmitshertodotheroomnow,butheaskstheroomattendanttocleantheroomfirstly.Whentheroomattendantfinishescleaningtheroom,Mr.Whiteaskshertogivehimthreehangers(衣架)andanotherblanket(毯子).TheroomattendanttellsMr.Whiteshewillbringthemtohisroomimmediately.,.,HotTip,2.AroomattendantwantstodothecleaninginMr.Whitesroom.Mr.Whiteaskshertocleanhisroomlater,becausehisfriendwillcometovisithimsoon.However,itishardforhimtotelltheroomattendantthetimingofcleaning.Theroomattendantadvisesthatheshouldplacethe“DND”signoutsidethedoorwhenhisfriendcomes.IfMr.Whitewantshertocleantheroom,hecancalltheFloorServiceDeskforservice.Sotheroomattendantwillcometodotheserviceatonce.,.,HotTip,Sub-task2:Turn-downServices子任务二做夜床服务,Sample,情景实例,Scence:Inthelateafternoon,theroomattendantknocksatthedoorofaguestroom.Sheisgoingtooffertheroutineturn-downservices.(A=Attendant,G=Guest)A:RoomAttendant.MayIcomein?G:Yes.A:Goodevening,Ms.Brown.IhopeImnotdisturbingyou.MayIdotheturn-downservicesforyounow?G:Oh,Iguessyouneedtocleanupthebathroomfirst.Itsamess.A:Yes,Iwill.Doyoumindmyclosingthecurtains?Nightisfallingnow.G:Yes,goahead.Andturnonthelights.Imgoingtoreadtodayseveningnewspaper.-,.,HotTip,A:Allright,maam.Whichbedwouldyouprefertouseforthenight?G:Well,Idliketheonebythewindow.A:Okay,letmemakethebedrightnow.G:Thanks.Oh,bytheway,couldyoubringinsomedrinksandcrackers?A:Yes,Iamabouttocheckthemini?鄄barandrefillit.Besides,Ivealsobroughtsomefreshfruitforyou,includingstrawberries.G:Thatsverykindofyou.Ilovestrawberriesverymuch.A:Imgladyouenjoythem.AnythingelseIcandoforyou?G:Nomore.Thankyouverymuch.A:Imalwaysatyourservice.Goodbye,anddohaveapleasantevening.,.,HotTip,WordsandExpressions,词汇与表达,routinea.日常的messn.混乱curtainn.窗帘crackern.饼干strawberryn.草莓Turn-downservice做夜床服务makethebed铺床,.,HotTip,SituationalTraining,情景实训,RoleplayAroomattendantwantstodotheturn-downservicesforMr.Black.ButMr.Blackdoesntwanttodoitbecausehedoesntfeelverywell.Hejustwantssomefreshtowels.Theroomattendantpromisestobringthemrightaway.,.,HotTip,Sub-task3:ExtendingtheBed子任务三加床服务,Sample,情景实例,Scene:Aroomattendantcomesintotheroomtodotheturn-downservices.Theguestwantshertocleanthebathroomatonceandrequiresanextrabed.(A=Attendant,G=Guest)A:Goodevening,Housekeeping.MayIcomein?G:Comein,please.A:Goodevening,sir.MayIdotheturn-downservicesnow?G:Pleasecomebackforturning-downthebedat10:15p.m.Couldyoudothebathroomnow?Ihavejusthadabathandthebathroomisindisorder.Myfriendwillcomeheresoon.,.,A:Iwillbeabletofinishcleaningthebathroominfiveminutes.G:CouldIhaveanextrabed?Myfriendwillstayherewithmeforanight.A:Ofcourse.ButpleasecalltheFrontOfficefirst.WiththepermissionoftheFrontOffice,IllgetyouonewhenIcomebackforturning-downyourbed.G:OK,Illcallthemthen.A:Thebathroomisallright.G:Thanksalot.A:Youarewelcome.Ihopeyouenjoyapleasantevening.,.,HotTip,SituationalTraining,情景实训,RoleplayAguestaskstheroomattendanttoputanextrabedbecausehisfriendwillcometovisithimandstaywithhimforanight.WiththepermissionoftheFrontOffice,theroomattendantwillbringinanextrabedwhenshecomestodotheturn-downservices.,.,HotTip,Sub-task4:RoomServices子任务四客房送餐服务,Sample1,情景实例一,Scene:Mr.Smithbooksroomservicesbytelephone.(S=Staff,G=Guest)S:Goodafternoon,RoomServices.Sarahspeaking.G:Yes,Idliketoorderroomservices.S:Ofcourse,sir.Whatwouldyoulike?G:IwantaClubsandwichwithfruitontheside,andabottleoforangejuice.S:Anythingelseforyou,sir?G:No,thatsall.Thanks.S:MayIhaveyournameandroomnumber,please?,.,G:JohnSmithinRoom8016.S:Okay,Mr.Smith.YouwouldlikeaClubsandwichwithfruitonthesideandabottleoforangejuice.Isthatcorrect?G:Thatsright.Isthereanextrachargeforroomservices?S:Weadd10%servicecharge.G:OK,howlongwillittake?S:Mr.Smith,yoursandwichisgoingtobeupshortly.,.,HotTip,Sample2,情景实例二,Scene:Theroomattendantsendstheorderedbreakfasttotheguestroom.(A=Attendant,G=Guest)A:(Knockingatthedoor)ItsRoomServices.MayIcomein?G:Comein,please.A:Thankyou,Mr.Smith.Wherewouldyoulikemetoputthem?G:Pleaseputthemonthetableoverthere.A:Allright.Hereisyoursandwichandyourorangejuice.G:Yes,alright.Thankyou.A:Mr.Smith,hereisyourbill.Pleasecheckit.G:ItsOkay.HowcanIpaythebill?A:Welladdittoyourroombill.Pleasesignyournameandroomnumberthereonthebill.Thankyouforusingroomservices.Enjoyyourself.,.,HotTip,WordsandExpressions,词汇与表达,roomservice客房送餐服务servicecharge服务费orangejuice橙汁,.,HotTip,SituationalTraining,情景实训,RoleplayOnestudentistheguestandtheothertheattendant.TheguestwouldliketoeatChinesefoodinhis/herroom.TheguestisnotfamiliarwithChinesefoodandwantstheattendanttorecommendapopulardish.,.,HotTip,Whatyoushouldbeabletoknow你应该知道的知识,TaskProcedure,任务流程,Greettheguest.问候客人。Getthefollowinginformationfromtheguest:从客人那里获得下列信息：Whathewants.他想要什么。Specialdemandsforcooking.对烹饪的特殊要求。Theguestsnameandhisroomnumber.客人的名字和房间号。,.,Confirm.确认。Telltheguesttheorderwillbereadysoon.告知客人点菜很快就能准备好。Deliverthefoodtotheguestroom.送餐到客人房间。Speakouttheorderandgivethebilltotheguest.报点餐，把账单给客人。Asktheguesttosignthenameandroomnumber.要求客人签上姓名和房间号。Expressyourwishes.表达祝愿。,.,HotTip,TaskSkills,任务技巧,Theguestcangettheroomservicesbytelephoneorbydoorknobmenu.,客人可以通过电话或是填写门把菜单来获得客房送餐服务。,.,Asktheguestaboutthedemandsforcookingwhentheguestordersbytelephone.Youcanask:“Howwouldyoulikeyour.?”,电话订餐时，要询问客人对点餐的要求，可以这样问：“我们怎么做您点的？”,.,Ifthereisminimumchargeorservicecharge,youhavetoexplainitclearlyinadvance.,如果有最低消费或服务费，应事先说明。,.,HotTip,UsefulKnowledge,实用知识,Someusefulwordsandexpressionsinthechamberservices客房服务常用词汇及表达,pillow枕头blanket毯子sheet床单mattress床垫carpet地毯electricpot电水壶extrabed加床King-sizedbeds大床envelope信封laundrybag洗衣袋coathanger衣架shoehorn/shoelifter鞋拔clothesbrush衣刷postcard明信片,.,quilt被子extrablanket备用毯bedcover/bedspread床罩curtain窗帘coffeetable咖啡桌thermos热水瓶tablelamp台灯ashtray烟灰缸sewing线包laundrylist洗衣单shoeshinecloth擦鞋布shoebasket鞋筐rubbishbin垃圾桶tissues面巾纸facetowel面巾showercap浴帽s