知识管理质量改进方案英文版).PPT

SanjaySwarup,SeniorKnowledgeManagementSpecialistFordMotorCompany,SantaClara,California,ApplyingKnowledgeManagementtoImproveQuality,HighPrioritygiventoQualityatFordMotorCompany,Strategy:QualityisJOB#1,QualityOperatingSystem(QOS)PerformancetoStandards,QualityLeadershipInitiative(QLI)Engageallemployees,ConsumerDriven6-SigmaDatadrivendecisionmaking,LeverageQualityImprovementPrograms,CorporateStrategy:QualityisJOB1,TopDown:CorporatePrograms-QOS,QLI,6-Sigma,BottomUp:Employeebasedprovenmethodstoimprovequality,applyKnowledgeManagement,ApplyingKMtoImproveQuality,Illustrativeexampleswillbedisplayedanddiscussedduringthepresentation,MeasurableQualityImprovementsatFordMotorCompany,JDPowerInitialQualityStudy:FordMotorCompanyproductshadmorethan16%improvement2002-2003,ConsumerReports2004NewCarPreview19FordMotorCompanyproductsreceived“RecommendedBuys”,WarrantySpendingisdown18%from2002,ConsumerDriven6-Sigmaeffortssavedmorethan$1.3Bsinceitsinceptionin2000,Source:FCNDecember15th,2004,BPRusedtheWebacross53plantsglobally.,Asof2004:Launched53communitiesofpractice.2,334FocalPoints:VehicleAssembly,PlantHR,PaintEngineering,Ergonomics,Safety,PlantIT,Finance,Environmental,BPRPrinciples,CaptureonlyProven,HighValuePractices,Value-Addtobusinessmustbeidentified,ManagetheProcess,BusinessPartnersprovidethecontentandthepeople,ITgroupprovidestheenablingtool,PracticeImplementedataFordFacility,ReviewbyeachLocation,ApproveCollaborateswithSMEs.,APPROVEPRACTICE:Gatekeeperapprovesonlyreplicablehigh-valuepractices.,PUSHtheKNOWLEDGE:OutlookemailnotificationtoallCommunityFocalPointsateachLocation.,PRACTICESREVIEWEDbyeachlocationteammembersforapplicability.,ADAPT/ADOPT/NOTADOPTDECISIONmadeateachlocation.“CopywithPride”,FEEDBACK:FocalPointateachlocationentersadopt/notadoptdecision.,REPORTS:ProgressReportsavailabletoall,PEERRECOGNITIONofpracticeoriginators&replicators.,2,6,5,4,7,8,9,3,BPRResultsSummary,2,800+activehighvaluepractices.,Since1996:Averageof10,000+replications/yr,53CommunitiesofPractice,2,334activeFocalPoints,ProcesslicensedtoShellOil,Nabisco,KraftFoods,andUSNavy,Contacts,StanKwiecienskwiecieBestPracticeReplicationDeploymentManager,SanjaySwarupsswarupSeniorKnowledgeManagementSpecialist,DarWolforddwolfordManager,VentureTransitionsandKnowledgeManagement,RobynValadervaladeBestPracticeIntegrationManager,ApplyingKMtoImproveQuality#1,KMSystemmustcaptureKnowledgeANDvaluemetrics(CostSavings,Quality,etc.),ApplyingKMtoImproveQuality#1,BPRhas168differenttypesofvaluemetricsin6broadcategories,ApplyingKMtoImproveQuality#1,Illustrativeexampleswillbedisplayedanddiscussedduringthepresentation,ApplyingKMtoImproveQuality#2,KMSystemmustcaptureQualityImprovementPracticesfromALLareasoftheEnterprise.,ApplyingKMtoImproveQuality#2,Illustrativeexampleswillbedisplayedanddiscussedduringthepresentation,PaintEngineeringFinalAssemblyStampingOperations,EnvironmentalFordFinancialIndustrialMaterials,HumanResourcesLeanManufacturing(FordProductionSystem)Energy,All53CommunitiesofPracticesharequalityimprovementpractices:Examples,ApplyingKMtoImproveQuality#2,ApplyingKMtoImproveQuality#3,CapturethereplicationandfeedbackofImprovedQualityPractices,ApplyingKMtoImproveQuality#3,Illustrativeexampleswillbedisplayedanddiscussedduringthepresentation,ApplyingKMtoImproveQuality#4,EstablishaRobustprocesstotransferreplicablefindingsofclosed6-SigmaprojectstotheKMSystem,ApplyingKMtoImproveQuality#4,Illustrativeexampleswillbedisplayedanddiscussedduringthepresentation,ApplyingKMtoImproveQuality#5,LeadershipMUSTprovideongoingencouragementandsupportforinitiatingANDreplicatingQualityImprovementPractices,ApplyingKMtoImproveQuality#5,SampleofRecognitiongiventoInitiators,WhyuseKMtoLeverageQualityEfforts?,QualityImprovementwithoutKM,QualityImprovementwithKM,Quality,Localonly,Enterprise-wide,Value,Effort,Valuegeneratedislocalonly,MaximizeValueEnterprise-wide,MinimaladditionaleffortforEnterprise-widereplication,Maxeffortatonelocation,HighKMactivityANDHighQualityImprovementactivity=MaximumValue,KMactivity,MediumValue,MaximumValue,MediumValue,MinimumValue,QualityImprovementActivity,High,Low,Low,High,Recap:ApplyingKMtoImproveQua