写作9： 投诉申告信ppt课件

写作专题9,Aletterofcomplaint投诉信,1,ALetterofComplaint,内容投诉信通常包括：说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切忌夸大其词;指出问题引起的后果;提出批评及处理意见，或敦促对方采取措施，或提出所希望的赔偿以及补救方式。语气投诉信时语气要冷静、郑重、克制，不必过于礼貌。但也要就事论事，不能进行人身攻击。同时，在描述问题时尽量采用被动句式，使描述更加客观合理。策略投诉信的写作策略Writingprocedure：说明投诉问题一描述具体情况一期待解决方案plaintun.,2,常用语块1.抱怨_2.表达不满_3.忍受_4.对满意_5.糟糕的服务_6.采取措施_7.解决问题_8.预防发生_,poorbadservice,complainabout,convey/expressonesdissatisfactionabout,putupwith/beartolerate,becontent/satisfiedpleasedfulfilledwith,takemeasuresstepsactiontodosth,dealwith/solvetheproblem,preventstopprohibitfromhappening,3,9.调查此次事件_10.以粗鲁的方式_11.向道歉_12.出乎意料_13.不用说_14.尽快_15.把某事牢记在心_16.更糟糕的是_17.让人失望的是_,inarudemannerinanimpolitemanner,investigate/lookintothematter/incident,makeanapologyto/apologizeto,(be)outofonesexpectation,needlesstosayletalone,assoonaspossible,keepbearsth.inmind,whatsworseworsestilltomakemattersworse,toonesdisappointment,4,18.全额退款_19.出毛病_20.推迟交货_21.反复，再三_22.旅行社_,delayindelivering;delaydelivery,Thereissomethingwrongwith;gowrong,overandoveragain;againandagain,atravelagency,afullrefund,5,套用句式我今天写信是投诉关于2.这几年我对你们的服务都很满意，但是我写信是表达关于的不满。,Ihavebeencontent/satisfiedwithyourservicefortheseyearsbutIamwritingtoexpressconveymydissatisfactionabout,IamwritingtoyoutocomplainaboutIamwritingtoyouwiththepurposeofcomplainingabout,6,3.我对不满意有一些主要原因。首先，更糟糕的是，最后，4.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。,TherearesomemainreasonswhyIamnotcontentwithAtfirst,Whatsworse,Eventually,Isincerelyhopethatyouwilllookintothematterseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.Itismysincerehopethatyouwillinvestigatetheincidentseriouslyandeffectivemeasuresshouldbetakentopreventsuchanincidenthappeningagain.,7,5.我要求他当面向我道歉。6.你若能尽快采取措施处理这个问题，我将感激不尽。,Idemandthathe(should)makeanapologytomefacetoface.,Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.,8,投诉信开头/结尾常用句式和套话,投诉信开头常用句式和套话：Iamwritingtocomplain/makeacomplaintabout/that.Iamwritingtoexpressmydissatisfaction/disappointmentabout.Iammostreluctant（不情愿的）tocomplain/Ifeelbadtotroubleyou,butIamafraidIhavetomakeacomplaintabout.Iwishtodrawyourattentiontotheproblem/fault.thatIbought.,9,投诉信开头/结尾常用句式和套话,2.投诉信结尾常用句式和套话：Ireallyhopeyouwilltakemycomplainsseriouslyand.Iwouldappreciateitverymuchonconditionthatyouwillgiveimmediateattentiontothismatter.Iwouldliketohavethismattersettledbytheendof.Franklyspeaking,Iamnotpreparedtoputupwiththesituationanymore.Imusthaveyoufullyunderstandthatwithoutasatisfyingsolution,Iwillreservemyrighttotakelegalaction.,10,模版参考：投诉信,Dear_,Iam_.IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout.Thereasonsformydissatisfactionareasfollows.（总体介绍）.Inthefirstplace,_.Inaddition,_.Underthesecircumstances,Ifindit_（感觉）to_（抱怨的方面给你带来的后果）.Iappreciateitverymuchifyoucould_,preferably_,andIwouldliketohavethismattersettledby_（最后期限）.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.落款,11,ASample:产品投诉,Theearphonesarecomfortablebutitisapitythatthewireisalittletooshort.ItworkedwelluntillastweekwhentheLCDjustrefusedtodisplayanythingfromtimetotimeandIfailedtosetthecolorsanymore.ItusedsomuchenergythatIhadtoconstantlychangebatteriesandcouldnotplaymusicdownloadedfromtheInternetrecently.Inaddition,yourshopassistantwasveryrudewhenIaskedtoexchangeforanotheronetwodaysago.Iwouldlikeyourcompanytoexchangetheproductandmakeanapologytome.,12,Practice1:习作修改(做短文改错，背经典范文)DearSir,ImwritingtoexpressmydissatisfactionaboutthemobilephoneofDephone-S250Iboughtin20thApr.2015atTeemall.Tendaysbeforethat,itdidntringorsenttextmessages.ThenItookthemtotheseller,butwastoldthatthemodelhadbeensoldoutandIhadtowaitatleastthreemonthforanewone.LaterIwenttotherepairman.,on,after,send,it,months,13,HesaidsinceitwasanewmodelinChina,itwasimpossiblytofixitwithouttherightspareparts.Iwassodesperateonhearthat.WhatcanIwaitthatlong?Therefore,Isincerelyhopeyoucansendtomeanewoneofsamemodel.Iwouldgreatlyappreciateitifyoucouldtakemeasurestosolvetheproblemassoonaspossible.Sincerelyyours,BuManyi,impossible,hearing,How,14,Practice2:TopicSentenceTranslation,1)我写信是要投诉你们餐厅服务差。Iamwritingtocomplainaboutthepoorserviceinyourrestaurant.2)我写信是要投诉你们公司产品质量差,并要求你们尽快解决问题。Iamwritingtocomplainaboutthepoorqualityoftheproductsofyourcompanyandaskforsolutionstotheproblemassoonaspossible.,15,Practice2:TopicSentenceTranslation,3)他是个非常没有耐心的人，根本不愿意回到我的问题。Heisamanlackinginenoughpatienceandisunwillingtoanswermyquestionsatall.4)我写信是告诉你们我不满意在你网站上购买的鞋子。IamwritingtoinformyouthatIamnotsatisfiedwiththeshoes(whichwas)boughtonyourwebsite.,16,请根据括号给出的中文提示填空。DearSir/Madam，IhavejustreturnedfromtheEnglishSummerCampatyourSchoolofLanguage,andImwritingtoexpressmyunhappinesswithyourprogram.ItookpartintheprograminordertoimprovemyEnglishbut(1)_(使我失望的是),thereweretoomanystudentsinaclass,inwhichcasestudentswerenotabletopractisealot.Moreover,(2)_(课程内容简单,话题不够新颖)sothatstudentsinterestinEnglishcouldnotbearoused.,tomydisappointment,Practice3:PassageCompletion,thecoursewassimpleand,thetopicswerenotfreshenough,17,(3)_(更为糟糕的是),nolunchwasprovidedandthereforeIhadtogotothenearestrestaurant,whichwas30minutesaway.Itwasoncesaidinyouradthat(4)_(学生可以参加丰富的社会实践活动)butbadmintonwastheonlyactivityorganized.YoucanimaginehowupsetIamtohavewastedmytimeandmoneyandplease(5)_(请在此处合理地提出你的赔偿要求),orIshallbeforcedtotakethematterfurther.Yours，LiHua,Worsestill,studentscouldhavechances,toparticipateinvarioussocialpractice,givehalfofmymoneyback,18,牛刀小试1：投诉物品质量,假定你是李华，你新买的某外国品牌iPhone5s出了故障，现在你写信到其公司反映问题。写作内容：1、购买日期：上个月2、故障：一周前屏幕(screen)坏了，看不见显示内容3、已跟当地销售商家投诉，但其不能解决4、要求：更换一台新的，如不行则要求退货，拿回货款,19,1、购买日期：上个月IboughtaniPhone5sfromyourcompanylastmonth.2、故障：一周前屏幕(screen)坏了，看不见显示内容Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.3、已跟当地销售商家投诉，但其不能解决Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.4、要求：更换一台新的，如不行则要求退货，拿回货款Irequestthatyou(should)change/exchangeitforanewone,orgivemymoneyback.,20,IboughtaniPhone5sfromyourcompanylastmonth.Aweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.Irequestthatyouchangeitforanewone,orgivemymoneyback.,Itreallybroughtmepleasureatthebeginning.,21,IboughtaniPhone5sfromyourcompanylastmonth.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.,Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.,22,Lastmonth,IboughtaniPhone5sfromyourcompany.Itreallybroughtmepleasureatthebeginning.ButunfortunatelyAweekagosomethingwentwrongwiththescreen,onwhichnothingcanbedisplayed.Ivecomplainedtothelocalsalesagencyaboutthecase,buttheycantsolveit.ThereforeIstronglyrequestthatyouchangeitforanewone,orgivememymoneyback.,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.,Iamlookingforwardtoyourreply.LiHua,23,AnUpgradedVersion,DearSirorMadam,Thanksforyourattention.Imwritingtocomplainaboutyourproduct.Lastmonth,Ipurchasedaniphone5sproducedbyyourcompany,whichactuallybroughtmesomeenjoyment.ButUnfortunately,lastweeksomethingwentwrongwiththescreen,onwhichIcantseeanythingatallnow.Worsestill,forthesakeoftheproblem,ImadeatriptotheshopwhereIboughtit,onlytocomebackdisappointed.Consequently,Ihavenochoicetomakebutwritetoyouforassistance.Itsmyhopethatyouwouldchangeitforabrand-newoneorrefundmethepurchasemoney.Iamlookingforwardtoyourearlyreply.LiHua,24,牛刀小试2：投诉网上购物,假设你叫李华，最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。【写作内容】请给网站写一封投诉信，包括以下内容：1.写信的目的；2.投诉内容；,要求：重新邮寄或退款；询问：若寄回，谁承担寄费？【写作要求】只能使用5个句子表达全部内容。（信的开头和结尾已给出，不计入句子总数。）DearSir,Thankyouforyourconsideration_Yourssincerely,LiHua,25,例题导写,1.划分信息、统筹全文。可把五句话信息划分如下：(1)写信目的;(2)申购情况;(3)实际情况;(4)要求;(5)询问。2.突破难点、正确翻译。请翻译：1)在你的网站上:2)投诉:3)从购买:.4)一双九码的鞋子:5)寄回:6)为付款:7)邮费8)给某人退款/某人获得退款9）(申购情况和实际情况的对比)我订购的是,但我收到的是,1)onyourwebsite2)complainabout.3)purchase/buysth.from.4)apairofsize-nineshoes,apairofshoesofsizenine5)send/post.back6)payfor.7)postage8)givesb.arefund/getonesrefund9)WhatIorderedwas.butIreceived.,26,Onepossibleversion,Dearsir,ImwritingtocomplainaboutapairofsneakersIrecentlypurchasedfromyourwebsite.WhatIorderedwasapairofblacksize-nineshoesbutIreceivedapairofwhite,size-8.5shoesinstead.Worsestill,therewasaten-daydelayindeliveringmyshoes,whichshouldhavebeenreceivedonApril10.Fortheabovereasons,Idemandeitheranewpairofblacksize-nineshoesbepostedtomeimmediatelyorIbegivenafullrefund.Also,ifIsendbackthewrongshoes,willyourcompanypayforthepostage?Thankyouforyourconsideration.,27,牛刀小试3：投诉旅行团,你参加了某旅行社组织安排的云南六天游。以下是旅行社广告宣传与你参团后实际情况的对比：写作内容请给旅行社写一封投诉信,内容包括：1.写信的目的；2.行程安排、酒店住宿旅游广告宣传与实际情况的对比；3.要求退回30%团费,否则将采取进一步行动。,28,参考范文,DearSir，Imwritingtocomplainaboutthesix-daytriptoYunnanorganizedbyyourtravelagency.Asitwaspromisedinyouradvertisement,wewouldvisittenfamoushistoricalattractionsofthelocalplace.However,weonlyvisitedeightplacesofinterest,tiredoftheboringjourneyaswell.Besides,itwasclaimedthatwewouldenjoythestayinafive-starhotelwhichwaswellfurnished,buttoourdisappointment,wewerearrangedtostayinapoorlyequippedhotelwithnohotwatersupply.Pleasegive30%ofmymoneyback,orIshallbeforcedtotakefurtheractionifIdontgetfullsatisfaction.,29,牛刀小试4：投诉服务质量假定你是李华，上周六，你有一次不愉快的就餐经历，对餐厅的服务员态度非常不满意。于是你给该餐厅老板写一封投诉信。要点如下：1.问题：牛肉面有苍蝇，服务员态度粗鲁。2.要求：餐厅赔礼道歉。注意：1.词数100左右。2.可以适当增加细节，以使行文连贯。3.开头语和结束语已为你写好。,30,DearSir,IamLiHua,afrequentcustomerinyourrestaurant.IhavebeenpleasedwithyourexcellentserviceforyearsbutnowImwritingtoexpressmydissatisfactionaboutthepoorserviceofyourwaiters.LastSaturday,IwenttoyourrestauranttohavelunchbutIhadanawfulexperience.Whenhavingbeefnoodles,Isuddenlyfoundthereweretwofliesinthem,whichdisgustedmealot.,31,SoIaskedthewaitertochangeanotherdish.Outofmyexpectation,hedidntchan