客房服务常用英语.doc

客房服务常用英语一、 引领客人1、 我是客房服务员，我能为你做些什么？I am room attendant, what can I do for you?2、非常高兴为您服务。Its glad to serve you .3、对不起，让你久等了。Sorry to have kept you waiting so long.4、祝您在我们饭店生活得愉快。We hope you have a pleasant stay in our hotel.5、请您告诉我您的姓名和房号。May I have your name and room number, please?6、您的房号是731，我带您去。Your room number is 731. let me show you up there.7、先生，我可以领你到房间吗？May I show you to your room ,sir?8、这是您的房间钥匙。Here is your room key.9、您的行李都在这里，共七件。All your luggage are here .seven pieces in all.二、介绍设备与服务1、先生，这是电灯开关，那是温度调节器。This is the light switch and that is the temperature adjuster, Sir.2、每天晚上8时至次日凌晨2时，饭店播放闭路电视。There are closed circuit television(in-house TV)programs from 8:00P.M-2:00A.M. everyday.3、如果你有衣服要洗，请放在洗衣袋里，每天上午9时收取。If you have laundry, leave it in the laundry bag, it will be collected at 9:00 every morning.4、如果您希望我们帮您擦皮鞋，请将鞋放在鞋篮内。If you want to have your shoes polished, please put them in the shoes basket .5、您有事情找服务员，请拨打客房服务中心电话。If you need any help, please dial to service center.三、客人住店期间主动服务1、对不起，打扰您了，我现在可以打扫房间吗？I am sorry to disturb you, may I clean your room now? 2、您看房间是现在打扫还是等会儿？Shall I clean the room now or later?3、我可以做夜床吗？May I make your bed now(turn down service)4、我可以补充您的小酒吧吗？May I refill your mini-bar?5、你需要热开水和冷水吗？Do you need hot water and cold water now?6、您有衣服要洗吗？Do you have any clothes to be cleaned?7、您需要叫早服务吗？Do you want morning call?8、当您离开房间时，请把房间钥匙放在服务台。Please leave your key at the service desk when you leave your room.9、您的衣服织补好了，您看是否满意？Your coat has been mended, is it all right?10、（恭桶）不能冲水了，我去找人来修理。Sir, the flush is not working, I send someone to fix it.11、我是服务员，请让我看一下您的住房卡好吗？I am the attendant, would you please show me your room card?12、请您把您的名字和房间号码签在账单上。Please sign your name and room number on the bill.四、客人提出服务要求1、我想多要一个毛毯和两个枕头可以吗？How about getting me an extra blanket and tow pillows?2、当我入睡时我感觉有点冷，请给我一条毛毯？I felt a bit cold when I slept, please get me a blanket.3、你能给我一些信封和信纸吗？Would you please give me some envelopes and writing-paper?4、卫生间的香皂用完了，请给我再添一块新的好吗？The soap in the toilet is used up, can you give me a new one?5、请给我拿几把椅子来？Please bring me some chairs for me.6、请给我拿些冰块来？Please bring me some ice cubes.7、这件衣服要加急，明天晚上我要穿。I am in a hurry, I have to wear it tomorrow evening.8、我的大衣要干洗，衬衣和睡衣要水洗，并烫一套西装。I like to have my overcoat dry-cleaned, my shirt and pyjamas washed. and my suit pressed.9、衣服上有个洞，请代为织补一下。There is a hole in this coat, please mend it for me.10、我的衣服上掉了一个扣子，你能帮我配一个吗？There is a button missing on my coat, can you sew on a button for me?11、房间灯光太暗，可否调一个亮点的灯泡？The light of this room is dim, please get me a brighter one.12、房间这么热，为什么还不开冷风呢？The room is too hot, why isnt cool air turned on yet in such a hot day.13、马桶没有水，请修理一下好吗？There is no water in the water closet, would you please have it repaired?14、水龙头漏水，吵的我无法睡。I cant fall asleep because the tap is dripping.15、灯泡坏了，请换个新的。The light has gone out, please change a new one.16、对不起，这个插座坏了。Excuse me, but something is wrong with this socket.17、我可以在房间用早餐吗？Can I have my breakfast brought to the room?18、请问1208号房间在哪里？Im looking for the room 1208.19、这里有游泳池吗？Do you have a swimming pool here?20、这里有舞厅吗？Is there a dance hall here?21、今天是我夫人生日，我想订个蛋糕。Its my wifes birthday today, I would like to order a cake.22、今天下午有一些朋友来看我，你能给我一些茶杯和椅子吗？Some of my friends will come and see this afternoon, would you please bring me some more tea cups and chairs?23、如果有人来找我，请告诉他我在10时以后回来。If someone calls me, please tell him that I be back after the oclock.24、我留下一张纸条，请转交给他。Ill leave a note for him. please give it to him.25、请等我出去再打扫房间。Please clean it when Im out.26、这间房间可以为我保留吗？Can this room be kept for me?27、我要在中午结账，请问在哪儿付款？Ill be checking out around