酒店常用英语

叮叮小文库酒店常用英语-日常服务Daily Service 日常服务- (Knocking at the door.)-(敲门。)-May I come in?-我可以进来吗?-Come in, please.-请进。-Please not come in.-请不要进来。-Just a moment (a minute), please.-请稍等一下。-Im sorry to disturb you.May I clean the room, sir?-对不起打扰你了，我来打扫一下房间好吗?-All right.Come in, please.-好的，请进来。-Please clean it when I am out.-我马上要出去，请等一会儿打扫。-May I change the water of the thermos now?-我现在可以换水吗?-Yes, please.-请换吧。-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访，请给加些热水瓶和茶杯。-Well, well send tea into the room when the visitors come.-好，客人来访我们会端茶进来的。-By the way, is there any mail for me?-顺便一下，有我的邮件吗?-No.If there is, Ill give it to you in time.-没有。如果有的话，我会及时给你送来的。-Why did you come in without my permission?-你为什么没经我允许就进来了?-Its my negligence.I beg your pardon.-我疏忽了，请你原谅。-I come and make the bed.Shall I do it now or later?-我来做夜床，你看是现在做还是等会儿做?-Since you have come, you may do it now?-既然来了，现在就做吧。-Heres your clean laundry.youd better check it.-衣服洗好了，请您过目。-I am collecting the fee of the long distance call.-我来收长途电话费。-This is the bill for the room rent of half a day.-这是补半天房金的帐单。-Here is a telegram for you.-这儿有一封你的电报。-Why is it unsealed?-它怎么被拆开了?-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。-Have you lost anything today, sir?-先生，你今天丢过什么东西吗?-Yes, a wallet.Im looking for it now.-丢了一只皮夹子，我正在找呢。-What is there in the wallet?-皮夹子里有些什么?-My daughters photo and some money.-有一张我女儿的照片，还有一些钱。-Look, is this wallet yours?-看，这只皮夹子是不是你的?-Yes, its mine.Thank you ever so much.-是我的，太感谢你了。-I want to borrow China Daily of these days.-我要看这几天的中国日报。-Please get some copise of China Pictorial for me.-请拿几份中国日报给我。-Please bring some chairs for me.-请拿几把椅子来。-Please get me some soap.-卫生间的肥皂要添了。-The slippers are wornout.Change them for me, please.-拖鞋坏了，请给换一双。-Get a hot-water bottle, please.-请拿一只热水瓶给我。-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。-I need another pillow.-我需要加一只枕头。-All right, Ill get it for you right away.-好的，我就去拿。-Just a moment, Ill do it right now.-请稍等一下，我马上给你办好。-Excuse me.-对不起。-I am sorry.-很抱歉。-I beg your pardon.-请你原谅。-Pardon me for interrupting.-对不起打扰你们了。-Please excuse me for coming so late.-请原谅我来迟了。-Im sorry I was so careless.-很抱歉我太粗心了。服务台常用词汇management经营、管理marketprice市价cashiersdesk兑换处coin硬币accountingdesk帐务处check_outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房perthousand千分之spare(形)多余的postpone(动)延期cancel(动)取消travellerscheque旅行支票pay(动)付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房percent百分之reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accept(动)接受procedurefee手续费fillintheform填表 电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话cantputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,please.请接外线。Thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telephonedirectory电话簿callsomebodyup打电话给某人canthearsomebody听不见cantgetthrough打不通inlandtelegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清。expresstelegram加快电报specialdespatch专电registeredfee挂号邮资postcard明信片客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wall_plate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting_room起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器欢迎和问候语：1、Good morning(afternoon , evening) , sir(madam)早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次见面）Glad to meet you .很高兴见到您。3、How are you?您好吗？Fine , Thanks . And you ?很好，谢谢。您好吗？4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆（餐厅、商店）来。5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time!祝您过得愉快！电话用语：8、*hotel , front desk . Can I help you?*饭店，前厅。您找谁？9、Sorry , Ive dialed the wrong number .对不起，我拨错号了。10、May I speak to your general manager?能和你们总经理说话吗？Speaking.我就是。11、Sorry , he is not in at the moment .对不起，他现在不在。Would you like to leave a message ?您要留口信吗？12、Pardon.对不起，请再说一遍，好吗？I beg your pardon.对不起，请再说一遍，好吗？祝贺语：13、Congratulations!祝贺您！14、Happy birthday!生日快乐！15、Happy new year!新年快乐！16、Merry Christmas!圣诞快乐！17、Have a nice holiday!假日快乐！18、Wish you every success!祝您成功！答谢和答应语:19、Thank you (very much) .谢谢您（非常感谢）。20、Thank you for your advice (information , help)感谢您的忠告（信息、帮助）。21、Its very kind of you .谢谢，您真客气。22、You are welcome .不用谢。23、Not at all.不用谢。Dont mention it.不用谢。24、Its my pleasure .非常高兴为您服务。With pleasure.My pleasure.25、I am at your service .乐意为您效劳。26、Thank you for staying in our hotel.感谢您在我们酒店下榻。27、Im sorry .很抱歉。28、Excuse me .对不起。29、Im sorry ,Its my fault.很抱歉。那是我的过错。30、Sorry to have kept you waiting .对不起，让您久等了。31、Sorry to interrupt you .对不起，打扰您了。32、Im sorry about this.对此表示抱歉。33、I apologize for this.我为此道歉。34、Thats all right.没关系。35、Lets forget it.算了吧。征询语：36、Can(May)I help you?我能帮您什么吗？Yes, please.好的。37、What can I do for you .我能为您干点什么？38、Is there anything I can do for you ?有什么能为您效劳的吗？39、Just a moment , please.请稍等一下。40、May I use your phone?我能借用您的电话吗？Certainly.当然可以。Yes, of course.当然可以。指路用语:41、Go upstairs/downstairs.上楼/下楼。42、Its on the second (third) floor .在二（三）楼。43、Excuse me.对不起。Where is the washroom (restroom, elevator)?请问盥洗室（休息室、电梯）在哪儿？This way ,please.请这边走Turn left /right.往左转/右转。45、Its in the lobby near the main entrance.在大厅靠近大门。46、Its in the basement at the end of the corridor.在地下室走廊尽头。提醒用语：47、Mind/(Watch)your step.请走好。48、Please be careful.请当心。49、Please dont leave anything behind.请别遗忘您的东西。50、Dont worry.别担心。51、Take it easy.放心好了。52、Please dont smoke here.请不要在这边抽烟。 告别语：53、Goodbye.再见。54、See you late.再见。55、Good night .晚安。56、See you tomorrow.明天见。57、Goodbye and thank you for coming.再见，谢谢您的光临。58、Goodbye and hope to see you again.再见，希望再见到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好运！前厅：1、Have you a reservation?您预定过了吗？2、May I know your name and room number?您能告诉我您的名字与房间号吗？3、Here is your room key.给您房间钥匙。4、Please pay at the cashiers desk over there.请去那边帐台付款。5、Are these your baggage?这些是您的行李吗？May I take them for you?我来帮您拿好吗？客房部6、Housekeeping .May I come in?客房服务员，我可以进来吗？7、Leave your laundry in the laundry in the laundry bag behind the bathroom door.请把要洗的东西放在浴室门后的洗衣袋中。8、I hope Im not disturbing you.我希望没有打扰您。9、One moment ,madam. Ill bring them to you right away .等一会儿，夫人。我马上送来。10、Ill send for an electrician( doctor , )我给您请电工（大夫）。餐饮部：11、Sit down , please .Here is the menu.请坐，给您菜单，先生。May I take your order ,sir?您要点菜吗？12、What would you like to have ,coffee or tea?您要喝咖啡还是茶？13、Would you like to have any wine with you dinner?您用餐时要喝点酒吗？14、Service hours are:（餐厅）供应时间是：7:00a.m.to 9:00a.m.for breakfast.早餐7点到9点。11:30a.m.to1: 30p.m.for lunch.午餐11点半到1点半。6:30p.m.to 8:30p.m.for dinner.晚餐6点半到8点半。15、Here is the bill. Please sign it.这是您的帐单，请签字。销售用语：1、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？2、Here is a brochure of our hotel and tariff.这是介绍我们饭店的小册子和价目表。3、Well give you a 10%(ten percent ) discount.我们给您九折优惠。4、Well offer tour guides complimentary breakfasts.我们给陪同提供免费早餐。5、We accept your terms.我们接受您的条件。公关用语：6、May I introduce myself?让我介绍我自己。7、May I present you a litter souvenir?请接受我们的一点小纪念品。8、Lets drink to our friendship!为我们的友谊干杯！9、Let me propose a toast to the health of our guests!建议为在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意见用语：11、How do you like Chinese food?您喜欢中国菜吗？12、What do you think of our service ?您对我们的服务有什么意见？13、Thank you for your comments(compliment, suggestions).谢谢您给我们提的意见（赞扬、建议）。14、Im afraid its against the hotels regulations.这是违反饭店规章制度的。15、In our hotel we dont accept tips.我们饭店是不收小费的。Its our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。Thank you all the same.然而，还是要谢谢您。16、Im afraid youll have to pay for thedamage.您必须赔偿。17、Thank you for telling us about it.谢谢您告诉我们Ill look into the mater right away.我马上去处理这件事情。18、Iassure you it wont happen again.我保证此类事情不会再发生。19、Please dont worry ,sir (madam)先生（夫人），请不必担心。I; send someone up to your room right away.我马上派人到你的房间去。20、I cant guarantee anything ,but Ill try my best.我不能保证，但我会尽力而为。21、What can I show you.您要买什么？22、How do you like this fashion (color ,size ,design )?您喜欢这种款式（颜色、尺寸、图案）吗？23、The extra large size of this color is out of stock.这种颜色的特大号已经卖完了。Please try us again tomorrow.请明天再来看看。24、They are altogether 175(one hundred and seventy-five) yuan.共计175元。You may pay in cash or with credit card.您可以付现金也可以用信用卡。25、You have made a good choice, you have very good taste.您真会买东西。您眼力真好。Room Reservations预订房间Key Sentences（重点句子）1Id like to book a double room for Tuesday next week下周二我想订一个双人房间。2Whats the price difference？两种房间的价格有什么不同？3A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。4I think Ill take the one with a front view then我想我还是要阳面的吧。5How long will you be staying？您打算住多久？6Well be leaving Sunday morning我们将在星期天上午离开。7And we look forward to seeing you next Tuesday我们盼望下周二见到您。8Id like to book a single room with bath from the after-noon of October 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。9We do have a single room available for those dates我们确实有一个单间，在这段时间可以用。10 What is the rate， please？请问房费多少？11The current rate is 50 per night现行房费是50美元一天。12 What services come with that？这个价格包括哪些服务项目呢？13That sounds not bad at all Ill take it听起来还不错。这个房间我要了。14 By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。Dialogue AA：Room ReservationsGood afternoonB：Id like to book a double room for Tuesday next weekA：Thats fine， sir A double room for Tuesday， September12th， with a front view or rear view？B：Whats the price difference？A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per nightB：I think Ill take the one with a front view thenA： How long will you be staying？B： Well be leaving Sunday morningA： That will be five nights， sirThank you very much，and we look forward to seeing you next TuesdayB： Good Thats all settled then Good-byeA： Good-byeDialogue BA：Advance ReservationsCan I help you？B：Yes，Id like to book a single room with a bath from the afternoon of October 4 to the morning of October 10A： Yes， we do have a single room available for those datesB： What is the rate， please？A： The current rate is50 per nightB： What services come with that？A： For50 youll have a radio， a color television， a telephone and a major international newspaper delivered to your room everydayB： That sounds not bad at allIll take itA：Very good Could you tell me your name， sir， please？B： Yes， it is MooreA： How do you spell it， please？B： Its M-O-O-R-EA：M-O-O-R-EAnd what is your address，please？B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 USAA： Excuse me， sir， but could you speak a little more slowly，please？B：Sure，no problemIts 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAHave you got it？A：Yes，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 USAB： Thats rightA： What about your telephone number？B：（601） 264-9716 By the way， Id like a quiet room away from the street if that is possibleA：A quiet room away from the street is preferredOKWell mail you a reservation card confirming your booking as soon as possibleWe look forward to your visitB：Thank you and good-byeA：Good-byeWords and Expressionssettle v解决available a可得到的，有用的confirm vt使坚定，认可Mississippi n密西西比（美国州名）酒店简明英语全集Basic english for hotel service称谓：1、 直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、 间接称谓：the lady with you, the gentleman with you, that lady, that gentleman.问好：1、 Good morning, sir/madam早上好！先生/夫人。2、 Good afternoon, sir/madam下午好！先生/夫人。3、 Good evening, sir/madam晚上好！先生/夫人。4、 How are you today, sir? 回答：Thank you. And you?先生，今天一切都好吗？ 很好，谢谢。你呢？ 欢迎：1、 Welcome to the Guangdong Foreign Businessmen Club/Hotel.欢迎光临外商活动中心。2、 Welcome to our restaurant.欢迎光临我们酒店。3、 Were glad to see you again.我们很高兴能再见到您。询问/征询：1、 May I have your name, please?请问您叫什么名字？2、 Your initials, please?请问您的名字首写字母？3、 May I have your first name?请告诉我您的名字。4、 May I take your order now?我现在为您下单好吗？5、 May I have your room number?请您告诉我您的房间号，好吗？6、 May I have your signature, sir?Here please.先生，请您把名字签这儿，好吗？7、 May I know who Im talking with?(打电话时用)请问您是哪位？8、 May I ask who is next?请问下一位是哪位？9、 May I be of service, madam?请问这位夫人，我能为您做些什么？10、 May I recommend our, sir?先生，我能为您推荐我们11、 May I help you withMadam?夫人，我能帮您做12、 Would you like me to book a for you?需要我为您订13、 Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？14、 Would you like to have a cup of tea?来杯咖啡如何？15、 Is there anything else I can do for you, madam?这儿需要我帮忙吗？16、 How about a您觉得怎样？祝愿/祝福：1、 Have a pleasant stay at our hotel, sir.愿您在我们中心，一切顺心开心。2、 Have a pleasant stay with us, madam.夫人，愿您和我们在一起开开心心。3、 Have a nice day!祝您今天一切都好！4、 Have a pleasant evening.愿您拥有一个愉快的晚上。5、 Have a good weekend!周末愉快！6、 Have a good day.祝您今天一切都好！7、 Enjoy your stay/day.愿您在这儿玩得开心。8、 Happy New Year!新年快乐！9、 Merry Christmas!圣诞快乐！10、 Happy Birthday!生日快乐！对一般祝愿的回答：1、 You too, Mr也希望您也一样2、 The same to you, sir/madam. 也希望您也一样。致谢：1、 Thank you.谢谢。2、 Thank you very much.非常感谢。3、 Thank you for telling us.感谢您的慷慨陈词。4、 Thank you for your compliment.谢谢您的赞美。5、 Thank you for coming.感谢您的到来。6、 Thank you for calling.谢谢您打电话给我。7、 Thank you for waiting.谢谢您在此等我。8、 Thank you for being so understanding.理解万岁。9、 Thats very kind of you. Thank you very much.非常感谢。对致谢的回答1、 You are welcome.不用谢。2、 With pleasure.这是我的荣幸。3、 My pleasure.这是我们荣幸。4、 Thank you.谢谢。5、 Glad to be of service. Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。致歉：1、 Excuse me.不好意思，打扰了。2、 Im awfully sorry.我感到十分的抱歉。3、 I beg your pardon, sir.先生，您能再说一次吗？4、 Excuse me for interrupting.(不得不打扰客人时)不好意思，打扰了。5、 Sorry to have bothered you.不好意思，打扰了。6、 Im very sorry. There could have been a mistake. I do apologize. 非常抱歉，这儿肯定是出错了。真的对不起。7、 Im sorry. Would you excuse me, please.对不起。您能原谅我吗？8、 Im sorry. Im being called.对不起，我得接个电话。9、 Im sorry to have kept you waiting, sir.很抱歉，让您等了我这么久。10、 Im sorry. The house/restaurant is fully booked.很抱歉。中心已经客满了。11、 Im sorry. We have run out of .我感到十分抱歉。我们把都用完了。对道歉的回答：1、 Thats all right.没关系。2、 It doesnt matter.没关系。指示：1、 Let me show you.让我告诉您。2、 This way, please.这边请。3、 Please dial “0”, sir.先生，请按“0”4、 It will be on your right hand side. You wont miss it.它在您的右手边，您一定能够找到的。5、 Go straight ahead.直走。6、 Go down to the lobby.往下走到大堂。7、 Please take the lift to the 3rd floor.请您乘电梯到三楼。8、 Turn left/right at the first corner.请在第一个转弯角转左/右。提示：1、 Here you are(递东西时)给您。2、 Here we are.(到目的地) 我们到了。3、 There comes the taxi.(有的士来时)有部的士来啦。4、 There he is.(发现要找的人时)他在那。5、 Be aware of the ceiling, sir.当心天花板，先生。表示安慰：1、 Dont worry, madam. Well see to it.夫人，别担心。我们会照顾它的。2、 Ill look into the matter.我会调查这件事的。3、 Ill be with you in a moment.我会很您在一起的。4、 There is no hurry, sir. Take your time.先生，时间充足，请您慢慢5、 It wont be too long, sir.先生，不会花您太多的时间。6、 Please take you time, madam.夫人，不用急，请您