饭店英语Part-1-Unit-1-Room-Reservaiton

Unit1,RoomReservation,LearningObjectives,1.theexpressionsofkindsofguestrooms,2.howtointroduceandrecommendtheroomtotheguest,3.howtomakeareservationtotheguest,Inthisunityouwilllearn,Snapshot,ReadingTips,Asahotelreservationist,themostimportantjobistomakearoomreservationandrecommendtheproperroomtoguest(s)successfully.Youmustbeveryfamiliarwiththewordsandphrasesaboutreservation,thedetailsandalltheusefulinformationabouttheroom.Ifyouwanttobecomeanexcellentreservationist,pleaseremember:understandtheguestcompletely,followtheguestsrequest,recommendtheproperroom,writedownthecorrectreservationnotes,updatethereservationinformation,andpayattentiontothedetails.,QG:Guest)R:Goodmorning,CityWallHotel.RoomReservations.HowmayIhelpyou?G:Goodmorning.R:Yes,sir.MayIhaveyourname,please?G:TomGreen.R:Mr.Green,G:Sure.January1standJanuary3rd.R:Thankyou.G:Idliketohaveasingleroomwithbreakfast.R:PleasewaitamomentandThankyouforwaiting,Mr.Green.Wehavesingleroomsonthesedaysandits200Yuanpernight.G:Thatsgood.Illtakeit.,Idliketobookaroom.,mayIknowyourarrivalanddeparturetime?,Whatkindofroomwouldyoulike,Mr.Green?,Iwillchecktheroomavailability.,Tapescript,R:Doyouhavespecialrequests?O:Oh,yes,Imusthaveanon-smokingroom.R:Allright,Iwillwriteitdown.AndmayIknowyoure-mailaddressandtelephonenumber?O:Mytelephonenumberis12345678andmye-mailaddressistomgerrn.R:ThankyouMr.Green.YouhavebookedasingleroomwithbreakfastfromJanuary1sttoJanuary3rd,therateis200Yuanpernight.Yourtelephonenumberis12345678andyoure-mailaddressistomgerrn.AmIright?O:Thatsright.R:IsthereanythingelseIcandoforyou?O:No,thankyou.R:Withpleasure.,Welookforwardtoservingyousoon.,FocusOn,UsefulExpressionsforreservation,Whatkindofroomwouldyoulike？您想要什么样的房间？Doyouwanttobookaroom?您想订房间吗？Sirwehavesinglerooms,doubleroomsandsuites.先生，我们有单人间、双人间和套间。Doyouhavespecialrequestsaboutyourroom?您对房间有特殊要求吗？MayIknowyourarrivalanddeparturetime?我能知道您的抵达和离开时间吗？,UsefulExpressionsforreservation,Wouldyoulikeasmokingroomornon-smokingroom?您想要吸烟房还是无烟房？Thesuiteis800yuanpernight.套间每晚800元Weprovidethespecialrateroomforthismonth.本月我们提供特价房。Pleasewaitamoment.Iwillchecktheroomavailability.请您稍等片刻，我查一下是否有空房/可售房。Youneedasingleroomfarawayfromtheelevator.您需要一间离电梯远一些的单间。Sorry,sir.Thereisonlyonedeluxeroomleft.很抱歉，先生。只有这一个豪华间了。,Roleplay,Makeadialogueaccordingtothesituationbelow:,AguestiscallingfromBeijing.HewantstobookasingleroomintheGreatWallHotel.Healsowantstoknowmoredetailsabouttheroom.,Listening,Directions:AguestwantstopayavisittoXian.Hewouldliketobookaroomfor3days.NowheiscallingfromAmericatotheCityWallHotel.Thetelephonerings.,Fillintheblanksaccordingtoyourlistening.,1.Mr.GreenwantstobookfromMay1stto.2.Letmecheckour.3.Asingleroomiswithbreakfastpernight.4.Doyouhaveforyourroom?5.Mr.Greenwouldliketohavea.,asingleroom,May4th,roomavailability,400yuan,specialrequests,higherfloor,Reading,FullyBookedAsahotelreservationist,whatshouldyoudowhenyourhotelroomsarefullybooked?,Fullybooked,Apologize,Giveadvice,TheguestswanttoTheguestscanliveinthishotelliveinanotherhotel,1.Puttheguestson2.Takedown3.Whentheroomsareavailable,you,Helpthegueststo2.Provideotherhotels3.Dontforgetto,higherfloor,contactnumber,callthemimmediately,otherhotels,information,giveyourbestwishestothem.,Assignment,I.Role-playIntheCityWallHotelRoomReservationDepartment,someoneiscallingtobookaroom.Ahotelreservationistisansweringthephonecall.Youshouldworkwithyourpartnertomakeareservation.,II.UsethefollowinginformationtofinishtheblanksoftheCityWallHotelReservationList.Mr.GreenwasbornonJanuary5th,1950.HelivesonHappyRoad9#inNewYorkCityofAmerica.Histelephonenumberis0011234567890andtomgreenishise-mailaddress.HewillpayavisittoXian