Room-Reservation房间预订

Unit1,RoomReservation,经信1606,BasicProceduresofroomreservation:,Greetings,Dateofarrivalanddeparture,Roomtypes,Nameandtelephone,Confirmation,Doyouknowthewaysofmakingreservation?,VocabularyStudy,Reservationn.Reservev.FITreservationReservationclerkEvergreenHotelTwina.Deluxea.Raten.Surnamen.Initialn.,预定预定散客预定预定员长青饭店双人的豪华的价格；费用姓氏起首字母,FlightnumberArrivaltimeInthenameofConfirmv.Cancellationn.Check-inCorporatea.CorporatereservationHoldthelineAccommodatev.,（飞机）航班号抵达饭店时间以（某人）的名义确认取消入住登记公司的公司预定别挂断电话提供住宿,Settlev.Accountn.Faxn.BeofhelpGuaranteev.GuaranteedreservationDeparturedateOnapersonaltripprofitabilityn.Creditcard,结帐所欠帐目传真；用传真发送提供帮助保证有保证预定离店时间私人旅行获利（状况）信用卡,InadvanceAmericanExpressExpirationn.Holdv.Revisev.TravelagentDuetoAlterv.Cancellationn.Insteadof,提前美国运通卡信用卡截止有效日期保留修改旅行社因为，由于变更取消取代,IfpossibleAvailablea.Upgradev.Extensionn.SofarsomuchConfirmationnumberAtonesserviceoccupancyn.,如果可能的话有空的升级（电话）分机号到目前为止就这些确认号乐意帮助占有，居住,-reservea.abletobeused-rateb.totellsb.thatapossiblearrangement,date,timeetc,isnowdefinite3.-guaranteec.afixedstandardroomchargeorpayment4.-availabled.toarrangeforaplaceinahotel,restaurant,planeetc.Tobekeptforsb.5.-confirme.topromisetopayfortheroomevenifitisnotused,Exercise1:Matchtheexpressionsontheleftwiththebestmeaningontheright.,C-guaranteedreservationsarethemostcommonformofguaranteedreservation.Aguaranteedreservationassurestheguestthatthehotelwillh-aroomuntilaspecifictimeofthedayfollowingtheguestsplannedarrivaldate.Aprepaymentreservationrequiresthatapaymentinfullbereceivedi_,Exercise2:Completethefollowingwithwordsorexpressionsfromthedialogues.,4.Ifagueststaysuntilthenightofthe12thandleavesonthemorningofthe13th,thed-isthe13th,notthe12th.5.Hetelephonesthehoteltobookeightsingleroomsforthreenightsi-EricaTravel.(以.的名义）,DialogueToComplete,Listentothedialogueandthenfillintheblankswithwhatyouhavejustheardfromtherecording.,1）haveareservation,2)CanIhaveyourname?,3)Wouldyoupleasefillthisform,4)CanIuseyourpen,5)filled,6)signatureandthedateofdeparture,7)inorder8)1520,9)youhavethekeycardwithyouallthetime,10)thebellboy,Part2Questionstothinkabout,1.Whatinformationsisincludedintheroomreservationofahotel?,2.Whatareotherformsofreservationbesidesthedirectcontactwiththehotel?,3.Whenreservingaroom,whatmeansdoyouusuallychoose,bytelephone,fax,E-mailorothers?Why?,UsefulSentences,Step1Greetings:,1)Goodevening.PeaceHotel.Reservation.MayIhelpyou?,2)Goodafternoon.PeaceHotel.Reservation.IsthereanythingthatIcandoforyou?,3)GoodMorning.PeaceHotel.Reservation.WhatcanIdoforyou?,RoomTypes:,1)Whatkindofroomwouldyoulike?Wehavesinglerooms,doublerooms,suites,deluxesuitesandapresidentialsuite.2)Doyouwantasingleroomoradoubleroom?3)Wouldyouliketwinbedsordoublebeds?4)Idliketoreservearoominyourhotel?5)Idliketomakeareservationforasuitewithbothshowerandbath.8)Idlikearoomwithaview.6)Wehaveniceroomsoverlookingthesea.7)Wehaveroomsfacingsouth8)Wouldyoulikearoomwithabathorshower?9)Howmanypeoplearethereinyourgroup?,Dateofarrivalanddeparture:,1)Howlongdoyouintendtostay?2)Areyouwithacompany?3)Forhowlong?4)Forwhatdates,please?5)Itsforthreenights,October1stto3rd.6)Holdtheline,please.Illcheckifthereisaroomavailableforthosedays.7)Imsorrywearebookedoutforthatdate.8)Wedohaveavacancyforthosedates.,RoomCharge:,1)Thecurrentrateis$158pernight.2)Asingleroomis$128pernight.Thereisalsoa10%taxanda10%servicecharge.3)Childrenunder12arehalfprice.4)Weoffera10%discountforgroupreservations.,Thelaststep:,1.Thankyouforcalling.Werelookingforwardtoseeingyousoon.Haveagoodday.Goodbye.,2.Thankyouforcalling.Werelookingforwardtoservingyou.Haveagoodday.Goodbye.,3.Ihopeyoullenjoyyourstaywithus.,Sentencestotranslate,1.我想取消已经预订的房间，因为旅行计划有所变化。,Idliketocancelmyroomreservationbecausethetravelplanhasbeenchanged.,2.如果酒店能够接受预订，则预订人员需要填写预订表，并在预订日志上记录相关的信息。,Ifthehotelcanacceptthereservation,thereservationistneedstofillinthebookingformandtorecordrelevantinformationonthereservationlog.,Sentencestotranslate,3.这家酒店为客人提供订票服务.,Thehoteloffersbookingservicesforguests.,4.预订人员接到预订请求后要做的第一件事就是确认酒店在该期间内是否有空房。,Thefirstthingareservationisthastodoafterreceivingarequestforareservationistoconfirmwhetherthereareanyvacanciesinthehotelduringthatperiod.,5.为了实现盈利的目标，酒店所有职员都必须尽可能地提高他们的工作效率。,Toachievethethegoalofprofitability,allstaffinthehotelmustimprovetheirworkingefficiencyasmuchaspossible.,Exercise:RolePlay,1.Johnson先生打电话到长青饭店订房部,他要为自己和另外两位同事订三间普通单人房.事先公司与该饭店有约定，他们住宿的所有费用都由公司承担。假如你是预定员,请和你的搭档准备这个对话，并在班上表演.,2.假如你是和平宾馆的预定员，接到了一位自由行的散客打来的电话.她一人驾车来上海休闲旅游，故要订一间豪华单人房,时间为9月21日至23日三天，并用信用卡保证订房.请和你的搭档准备这个对话，并在班上表演.,UniverseTravelAgencyTexasFaxate:October17,2004To:GrandViewHotel,Shanghai,PR.ChinaFrom:Mr.L.Johnson,salesmanager,UniverseTravelAgency,SydneySubject:RoomReservationMessage:PlsarrangeonedoubleroomforfournightsfromNovember5,Exercise:Youvejustreceivedafaxbookingasshowninthefollowing.WriteafaxconfirmationinyourrealnameforEvergreenHotel.,StevenHighSchool1102NorthBlvdSanAntonia,TX78214,U.S.A.FAXTO:EvergreenHotel,112SunStreet,ShanghaiFaxNo.:884256668October18MESSAGE:Pleasereservetwodeluxedoublesfor4nightsstartingfromNovember10.pleaseguarantee-VISAcardnumber:6623504581001Thanks.D.Eliot,ReservationOperations,Pre-readingquestions:Whatdoes“reservation”mean?Whatarethebasicreservationactivities?Whyisitimportanttopreparereservationreports?,Reservationsdepartmentisthefirstcontactthataguesthaswithahotel.Itbooksorreservesaccommodationfortheguestforacertainperiodoftime.Intheprocessofreservation,roomsaresold,generatingrevenuesforthehotelandprovidingimportantinformationforthemanagementtoensurethehotelmoreprofitable.,Staffinthereservationsdeterminestheguestsfirstimpressionofthehotel.Theymustbewell-trainedinsocialskillsandsalesmanship.Itsalsotheirdutytobeskillfulinfollowingreservationprocedures.Theproceduresstartwithreceivinginquiries,i.e.gettingfromtheguestreservationdetailsastodateofarrival,lengthofstay,roomtypeandnumberofrooms,numberofpersons.Whatfollowsistodetermineroomavailability-tocheckwhethertheguestsrequestcanbemet.Thiscanbedonethroughtheuseofforecastboards,reservationchartsandacomputerizedsystem.,Aforecastboardlookslikeacalendarpostedonthewallandprovidingroomstatusinformation.Roomavailabilitycanalsobedisplayedonconventionalchartsordensitycharts.Whileaconventionalchartshowstheavailabilityofeachroomofthehotelbyroomnumber,adensitychartdisplaysthetotalnumberofreservationsheldforeachtypeofrooms.,However,duetooccasionallatecancellationsor“no-shows”(爽约者）,thehotelmaysustainlossinprofits.Onesolutiontothisproblemisoverbookingwhichmeansdeliberatelyacceptingmorebookingsthantheactualnumberofroomsavailabletolet.Inparticular,overbookingagreementsshouldbemadepartoftheGITbookingsthattakesalonglead-time.,Iftherequestforareservationisaccepted,areservationformwillbecompleted,andthebookingdetailsmustbeenteredintoahoteldiaryeithermanuallyorautomaticallytoupdatetheexistingbookings.Aconfirmationnumberisthenassignedtoeachreservationthatwilloftenbeaccompani