ApologizingPPT课件

-,1,Apologizing,-,2,TypesofApologies,SimpleApologiesYoubumpintosomeoneYouforgetsomeonesnameYouaccidentallycutinfrontofsomeoneinlineYoubreaka4RMBcupYouarealittlelatetowork,ComplexApologiesYouinsultafriendYouforgetyourbestfriendsbirthdayYoulietoyourfriendYoubreakapricelessvaseYoudontshowuptoclasswhenthereisagroupprojectandallyourteammatesfailtheproject,-,3,SimpleApologies,General:“Imsorry”“Imso(very)sorry”“Imreally(very)sorry”“Iamtruly(very)sorry”“Pleaseexcuseme.Iamsorry”“Imsorry.Itwonthappenagain”“Iapologize”“Myapologies(toyou)”,Slang:“Sorry”“Sorry,dude”“Sorry,man”“Sorry,buddy”“Sorry,eh”“Myfault”“Mybad”,-,4,ResponsestoSimpleApologies,General:“Itsnoproblem(atall).”“Itsallright.”“Itsnobigdeal.”“Itsfine.”or“Yourefine.”“Dontthinktwiceaboutit.”“Oh,dontworry(aboutit).”“Thatsok.Ithappensallthetime!”,Slang:“Notaproblem.”“Noproblem.”“Nobiggie.”“Itscool.”or“Yourecool.”“Forget(about)it.”“Noworries.”“Ah,well,S-happens!”,-,5,ComplexApologies,“IknowthatwhatIdidwaswrong,andIamsosorry.Imostcertainlydidntmeantomakeyouworry.IcantellthatyouarereallyangryrightnowandIwanttomakeituptoyou.Ihopeyouwillgivemeachancetodoso.”“IjustwanttoletyouknowhowtrulysorryIamforhurtingyourfeelings.Ideeplyrespectyouasafriend,andthelastthingIwouldeverwanttodoisdamageourfriendship.Ipromisenevertoneglectyourfeelingsagain.”“IknowthereisnothingIcansaytotakebackthehurtIhavecausedyoubybeingdishonest.TheonlythingIcansayisthatIamsincerelysorry,andIwantnothingmorethantobeabletoshowyouthatyoucantrustmeagain.”,-,6,SimpleStepstoApologizing,Itshardtoapologize!Manyofusareashamedorhavetoomuchpridetosayweresorry.Sometimeswejustdontknowhowtodoit!Apologizingisverypersonal&situational.However,thereare3stepsthatmakeiteasier.,-,7,STEP1,TakeResponsibilityAdmittoyourselfthatyouoffendedsomeone.Youhavetomeanit!Apologizingisnota“trick”youcanusetospinyouractions&winforgivenesswithoutremorse.Dontmakeexcuses.Ifyoudidit,ownit.Trynottousetheword“BUT”“Imsorry,but”almostalwaysmeans“Itsnotmyfault”E.g.“ImsorrythatImisseddinner,buttrafficwasterrible.”,-,8,STEP2,DecideWhentoApologizeForlittlethings,apologizerightaway.Forexample,youwouldntwaituntilthenextdaytoapologizetosomeoneforbumpingintothem.Forbigthings,givethepersontimetocoolofffirst.Yourapologyshouldbemorethoughtful.Aquickapologymightseemphony.Takethetimetositdown,lookthepersonintheeyes&apologizehonestly.,-,9,STEP3,ShowYourRegret&RepairtheDamageSayclearlythatyouaresorryorashamed“IfeltbadtheminuteItoldyoursecret.Imreallyashamedofmyself(fordoingso).”MakeitbetterStartwithwhatyouvedoneorcando“Ivethoughtofseveraloptionsthatwouldhelptofixthesituation.Icould”Askwhatyoucandotoremedyyourmistake“WhatelsecanIdotohelpregainyourtrust?”,-,10,3MainComponentsofEffectiveApologies,TakeResponsibilityAcknowledgeTrytomakeconsequencesofitbetteryouractions,-,11,HelpfulTips!,Itsnotaboutwho“won”or“lost”ItsaboutkeepingastrongrelationshipConsideryourlistenerAreyouapologizingtoanemotionalperson?Orareyouapologizingtoalogicalperson?BepatientDontexpectinstantforgivenessApologizefacetofacei