星级酒店专用英语(初级)ppt课件

.,1,星级酒店专用英语(初级),.,2,Greetingsgri:tiz问候,Howdoyoudo!你好hau怎样，如何du:做ju:你Goodmorning/afternoon/evening!gud出色的，好的m:ni早上:ftnu:n中午i:vni晚上Howareyou(doing)?你好吗？areer=be正在，在Nicetomeet/seeyou!很高兴遇见/见到你ni:s好的tu向，到mi:t遇见，相遇si:看见（某人，物）WelcometoResortGoldenPalmwelkm欢迎riz:t度假胜地guldn金的，金色的p:m棕榈树,.,3,Asking:ski询问关于au我们的svis服务，接待MayIknowyourname/roomnumber?能告诉我您的名字/房号吗？mei也许，可能nu知道,了解neim名字，名称ru:m房间nmb数字MayItakeyourordernow?现在可以点菜了么？tek拿，接受rd指示,（点的）饭菜MayIhaveyoursignatureplease?/Pleasesignhere.请签字。hv做,取得signt签字sain签（名）,.,4,Arousingrauzi唤醒attentiontenn注意提醒用语,Mindyourstep.请走好。maind注意力step（脚）步，跨步Afteryou.您先请。ft在.后面,在.以后Pleasedontleaveanythingbehind.请带好您的随身物品。liv遗忘，离开enii任何东西bihaind在.的背后Pleasedontsmokehere.这里不允许吸烟。smuk抽烟hr这里Hereyouare.给您。Beawareoftheceiling,sir.小心头顶，先生。bi正在.，在.w意识到，察觉到si:li天花板,.,5,Expressingikspresi表达；体现goodwisheswi希望，祝愿祝福用语,Congratulations!祝贺你！kngrtjuleins祝贺；恭喜MerryChristmas!圣诞快乐！meri快乐的krisms圣诞节Happynewyear!新年快乐！Haveagoodtime!祝您愉快！hv有Haveanicetrip!祝您旅途愉快！nais好的trip旅行(短途的)traveltrvl(长途的)Enjoyyourstay！祝您住宿愉快！indi享受ste停留，逗留,.,6,Servicesentencessentns句子服务用语,Imatyourservice.乐意为您效劳。Excuseme.打扰了。CanIhelpyou?有什么可以帮您？kn能，能够help帮助Itsmypleasure.这是我的荣幸。ple高兴，快乐WhatcanIdoforyou?有什么可以为您效劳Sorrytointerruptyou.对不起，打扰一下。intrpt打断，打扰Servicehoursare:7:00-23:00.我们的营业时间是7:00到23:00。Justamoment,please.请稍等mumnt片刻,.,7,Expressingikspresithanks致谢,Thankyou.谢谢你！Thankyouverymuch.非常感谢！Thankyoufortellingus.谢谢您告诉我们！Thankyouforwaiting.谢谢您的等待！Answerns回答：Youarewelcome.Mypleasure.,.,8,Apologizingp:ldaiz致歉,Ibegyourpardon,sir.（请客人重复时）Excusemeforinterrupting.(不得以打扰客人时).Sorrytohavebotheredyou.(打扰客人后).b打扰，麻烦Imsorry,Aguestiswaitingforme.(中止谈话时用).gest宾客weiti等候Imsorry,Thehouseisfullybooked.（客满时用）haus房子fuli完全地Answer：Thatsallright.Itdoesntmatter.mt事情；问题,.,9,Farewellfwel告别,Goodbye!Seeyou!Goodnight!晚安！Hopetoseeyouagain!欢迎下次光临！gein再一次,.,10,Directionsdirekns方向有关方向的表达,HowcanIgettothe?去XXX怎么走？get获得；收获Goupstairs/downstairs.上/下楼。pstz(在)楼上的Itsonthesecond(third)floor.在二楼。seknd第二的，次要的fl:楼层Thisway,please.请这边走。Turnleft/right.左/右转left左，左面rait（向）右Itwillbeonyourrighthandside.在您的右手边。wil将，要said旁边的，在边上的Pleasegostraight.请直走stret直，直线的,.,11,Aboutbautcomplaintskmplent抱怨处理投诉用语,Dontworry.不要担心。w:ri担心，担忧Iapologizeforthis.我为此事道歉。p:ldaiz道歉，表示歉意Imafraiditsagainstthehotelsregulations.对不起，这不符合酒店的规定。freid恐怕，担心geinst反对；与.相反regjulein规则；法规Illreportittoourmanager.我会把此事报告给经理。riprt报告、报道mnid经理,.,12,Iassureyouitwonthappenagain.我保证此事决不会再次发生。u确保、向.保证hpn发生gein再，再一次Wellgiveyoua10%(tenpercent)discount.我们会给您打九折。psent百分比diskaunt折扣Illlookintothematter.我会调查一下。int进里面mt事情；问题Itwontbetoolong,sir.时间不会太长的，先生。,.,13,Weatherwe关于天气,Whatstheweatherliketoday?今天天气如何？TodayisXXX.Cloudklaud云cloudyklaudi阴天/多云Sunsn太阳sunnysni晴天Rainren雨rainyreini下雨天Fogfg雾foggyfgi雾天Windwind风windywindi刮风天,.,14,Tasteteist味道：,Howisittaste?ItsDeliciousdilis美味的Sweetswi:t甜的Soursaur酸的Saltys:lti咸的Bitterbit苦的Hotht辣的Terribleterbl糟糕的,.,15,颜色colorkl,在表达颜色的深浅时，直接在颜色前加darkd:k（深）或lightlait（浅）即可。如深蓝色为darkblue,浅红色为lightred.Whatcolorisit?Its,.,16,红色redred黄色yellowjelu绿色greengrin蓝色blueblu:白色whitewat黑色blackblk橙色orange:rnd粉色pinkpik紫色purplep:pl灰色greygrei棕色brownbraun米色creamkrim蓝绿色bluegreen深红色crimsonkrimzn,.,17,数词（Numeralsnumrls数字）,基数序数CardinalNumbersOrdinalNumberskrdinl基本的:dinl顺序的one一firstf:st1st第一two二secondseknd2nd第二three三third:d3rd第三four四fourthf:(r)4th第四five五fifthfif5th第五six六sixthsiks6th第六,.,18,seven七seventhsevn7th第七eight八eightheit8th第八nine九ninthnain9th第九ten十tenthten10th第十eleven十一eleventhilevn11th第十一twelve十二twelfthtwelf12th第十二thirteen十三thirteenth13th第十三:tin:ti:nfourteen十四fourteenth14th第十四frtinf:ti:n,.,19,fifteen十五fifteenth15th第十五fiftinfifti:nsixteen十六sixteenth16th第十六siksti:nseventeen十七seventeenth17th第十七sevnti:neighteen十八eighteenth18th第十八eiti:nnineteen十九nineteenth19th第十九nainti:ntwenty二十twentieth20th第二十twentii,.,20,ninetynainti九十Ninetiethnaintii90th第九十ninety-eight九十八ninety-eighth98th第九十八onehundredhndrd一百onehundredandnine一百零九onethousandauznd一千onemillionmiljn一百万,.,21,日期和时间(Dates&Time),1、thedaysoftheWeekwi:k：星期Sunday(Sun.)sndi星期日Monday(Mon.)mndi星期一Tuesday(Tue.)tju:zdi星期二Wednesday(Wed.)wenzdi星期三Thursday(Thurs.):zdi星期四Friday(Fri.)fraidi星期五Saturday(Sat.)strdei星期六,.,22,2）themonthsmn月份,January(Jan.)dnjuri一月February(Feb)februri二月March(Mar.)m:t三月April(Apr.)eiprl四月May(May.)mei五月June(Jun.)du:n六月,.,23,July(Jul.)dula七月August(Aug.):gst八月September(Sept.)septemb(r)九月October(Oct.)ktub(r)十月November(Nov.)nuvemb十一月December(Dec.)disemb(r)十二月,.,24,3）Times：时间,Whatsthetimenow?现在几点了？MayIknowthetimenow?我能知道现在的时吗？ItsUsefulwords：ju:sful有用的w:rd单词hour小时minute分钟second秒auminitsekndquarter刻half半oclockX点整kwrth:foklk,.,25,1、整点的的表达：oclock前用数字或文字均可。如：6点-sixoclock，8点eightoclock2、非整点表达的两种方法：时+分如：6：30=sixthirty,7:45=sevenforty-five8:01=eight0one3、分+Past+时：表示“几点几分”，不超过半小时（包括半小时half）分+to+时：表示超过半小时的“几点差几分”一刻(十五分)用quarterkw:t一刻钟，四分之一如：一点一刻：aquarterpastone/onefifteen2:30:halfpasttwo/twothirty3:45:aquartertofour/threeforty-five7:20:twentypastseven/seventwenty上午九点：9:00a.mninea.m下午p.m,.,26,4)Dates:日期,yearj:年afternoon:ftnu:n下午monthmn月eveningi:vni晚上daydei日morningm:ni上午Weekwi:k星期nightnait夜晚a.m.上午nextyear明年p.m.下午weekend周末thisyear今年lastyear去年,.,27,Thedayafterft在.以后tomorrow后天Thedaybeforebif:在前面yesterday前天yesterday昨天today今天tomorrow明天,.,28,Seasons：sizn季节,springspri春天summersm夏天autumn:tm秋天winterwint冬天,.,29,Addressdrs称呼.地址ofpersonp:sn职位名称,GMGeneralManager总经理denrl全体的；总的EXCGMExecutiveGeneralManager执行总经理izekjutiv执行的；AssGMAssistantGeneralManager总经理助理sistnt助理Director总监dirkt董事，经理AMAssistantManager大堂经理DeputyManager副经理dpjti副手,.,30,MODManagerOnDuty值班经理duti责任、职责Supervisor主管sju:pvaizCaptain领班kptinAttendant客房