饭店英语之餐饮.ppt

tablereservation预订餐台,howtoreceivetablereservations如何接受餐桌预订howtodeclinetablereservations如何婉拒餐桌预订,aimsofstudying,content,dialogues,餐厅简介通常包括下面几方面的内容:nameoftherestaurant餐厅的名字locationoftherestaurant餐厅的位置sizeandsettingcapacity大小及餐位数decorationandfurnishings装潢及布置typeoffoodanddrinksserved餐饮质量typeofguests顾客定位priceoffoodanddrinks餐饮价位serviceandatmosphere服务及环境summaryandrecommendation总结及推荐,一餐厅简介theintroductionoftherestaurant,dialogues,二预订登记要素,1.客户基本信息guestname客人姓名code登记编号telephonenumber联系电话address联系地址numberofguests就餐人数sit-downtime预订就餐时间,2.客户要求table所需餐位privateroom包房typeletmesee.atabout7:00,oh,no,perhapsaround7:30.j:wheredoyouwanttohavethetable,onthefirstfloororonthesecondfloor?s:canihaveatableonthesecondfloor?j:yes,sir.youwouldliketoreserveatableforfouratabout7:30onthesecondfloor.amicorrect,sir?s:yes,thatsright.j:mayihaveyourname,please?s;stephennobel.,areservationcall电话预订,j=jane(receptionist)s=stephennobel(guest),dialogues,j:thankyou,mr.nobel.s:oh,bytheway,isthereanychanceofatablebythewindow?mywifelovesit.j:iunderstandthat,sir,but,asyouknow,wehavealreadyreceivedmanybookings,soillhavetocheckfirst.icannotguaranteeanything,pleasebeassuredthatwelltryourbest.s:iwouldappreciateifitcouldbearranged.j:illdomybest.wearelookingforwardtohavingyouwithustonight,mr.nobel.thankyouforcallingus.s:thankyou.bytheway,howlatedoesyourrestaurantopen?j:wenormallycloseat11p.m.,butusuallywewaituntilthelastguestleaves.s:fine,thanks.j:youarewelcome.,dialogues,s:hello,isthatthetiantiancoffeeshop?j:mayihelpyou?s:idlikeatableforfourat7:00thisevening.canyouarrangeitforus?j:justaminute.illcheckifthereisanyavailability.imsorry,sir.ithasbeenfullybookedatthattime.wouldyoumindchangingitto8:30p.m.?andourdrinksareathalfpriceafter8:30p.m.s:fine,illchangethetimeto8:30.j:thankyouverymuch.,cannotsatisfythereservation无法满足预订需要,j=jane(receptionist)s=stephennobel(guest),dialogues,高峰期,thepeakhour,向保证,担保,使确定,assurev.,正规地,正常地,通常地,recommendv.,有效,可利用性,availabilityn.,保证,guaranteev.,期待,lookforwardto,安排,arrangev.,半价,athalfprice,usefuldrills,(注:表示此话为客户所说),请问您一共几位?,howmanypeoplearethereinyourparty?,一共四位,apartyoffour.,请问您几点钟光临,先生?,whenshouldweexpectyou,sir?,您想订什么时间的餐位?,atwhattimewouldyoulikeyourtable?,我想订一个靠窗的座位,idlikeatablebythewindow.,请您告诉我您的姓名好吗?,mayihaveyourname,please?,请问这个预订记在谁的名下,先生?,underwhatnameisthisbookingmade,sir?,usefuldrills,(注:表示此话为客户所说),请您拼一下姓名,先生,wouldyoupleasespellitforme,sir?,请问您的联系电话是多少?,mayihaveyourcontactnumber,please?,我再为您重复一下好吗?,mayirepeatitforyou?,您是否还有其他特殊的要求?,isthereanythingspecial?,您希望订大厅的位置还是单独的包房?,doyoulikethetableinthehalloraprivateroom?,usefuldrills,我们全天营业,wereopenaroundtheclock.,我们从早上9点钟营业到第二天凌晨2点,wereopenfrom900a.m.until2:00a.m.,我们全天(24小时)营业,wereopen24hours.,自带酒水是不收开瓶费的,thereisnocorkagefeeforbroughtinliquors.,下午1点半至4点包房不设最低消费,thereisntaminimumchargeforaprivateroomfrom13:30to16:00.,usefuldrills,我想确认一下明天晚上的订座,idliketoconfirmmyreservationfortomorrownight,please.,您今晚7点钟预订了本餐厅的玫瑰房,请问是否有什么变更?,yourreservationisfortheroseroomat7:00thisevening.whatelsemayihelpyouwith?,您的预订已经得到确认,yourroomisconfirmed.,您什么时候预订的呢?,whendidyoumakethereservation?,这次预订是用谁的名字呢?,inwhosenamewasthereservationmade?,我想把我的预订从晚上7点钟改到7点半,idliketochangemyreservationfrom7:00p.m.to7:30p.m.,我们会为您更改预订的,wellchangethereservationforyou.,我要更改/取消一项预订,idliketochange/cancelareservation.,usefuldrills,对不起,我们餐厅在那个时间段的座位都已经订满了,imsorry.ourrestaurantisfullybookedatthattime.,对不起,靠近窗户的桌子全都有人订了,imsorry.thetablesbythewindowsarealloccupied.,对不起,因为承接了晚上的宴会服务,我们今天不对外预订,sorry,wedonothavereservationservicetoday,becausewehaveabanquettonight.,对不起,早茶不设预订服务,sorry,wedonothavereservationserviceformorningtea.,对不起,但是只有一张六人桌了,sorry,butthereisonlyonetableleftthatseatssixpeople.,tips,介绍自己或者单位的时候用“thisispearlrestaurant.”“thisisjane.”或者“itispearlrestaurant.”“itsjanespeaking.”也可以直接说“pearlrestaurant.”“janespeaking.”而不是说“hereisthepearlrestaurant.”“imjane.”问对方是谁时,可以用“whosthat”来表达,而不是“whoareyou?”,在询问“您找哪位?”的时候,不要说“whodoyouwant?”因为这是很粗鲁不耐烦的说法正确的做法是自报家门,然后问“mayihelpyou?”等对方说出他们需要与谁通电话,tips,1)英文的时间都可以直接用数字读出2)整点也可以读成“时间数字+oclock”3)半点钟也可以读为“halfpast+时间数字”4)一刻钟为“quarter”5)超过整点(半小时内)可以读为“时间数字+past+时间数字”6)接近整点(半小时内)可以读为“时间数字+to+时间数字”,tips,exercises,j=jane(receptionist)s=stephennobel(guest),j:goodmorning,sir.(请问您有预订吗?)s:no,wehavent.justwetwo.j:(对不起,现在餐厅客满,您愿意等一下吗?)s:howlongdoyouthinkwellhavetowait?j:(大概15分钟)s:oh,thatllbeallright.(我们还不太饿)j:(请问您贵姓?)s:stephennobel.j:thankyou,mr.nobel.(请到那边坐一下,稍等片刻一有空桌子我们就会请您入座)s:thankyou.,exercises,现在是下午4点,你是餐厅主管,接到一个订餐电话客人询问营业时间,并要求预订今晚的一张桌子,供4人就餐,客人名字叫斯蒂芬诺贝尔请就以上内容和同学准备一个对话,并在班上表演,exercises,j=jane(receptionist)s=stephennobel(guest),j:goodafternoon.tiantianrestaurant.mayihelpyou?s:goodafternoon.idliketoreserveatablethisevening.canyoutellmeyourservicehours?j:certainly,sir.weareopenfrom5:00p.m.to11:00heevening.s:good.pleasegivemeatable