酒店英语UnitchamberservicesPPT课件

.,1,Unit7ChamberServices,.,2,ChamberServices,Howtocleanaroom如何为顾客清理房间Howtoofferturn-downservices如何提供做夜床服务,AimsofStudying,.,3,Warming-upExercises,诺贝尔先生在天天酒店入住,他住了几天了,房间门口都一直挂着“请勿打扰”(DND)的牌子,所以都没有进行过房间的清洁,清洁工简敲开了他的房门,询问清洁事宜请你和你的同学准备该对话,并在班上表演,.,4,HotTip,Whatyoushouldbeabletoknow你应该知道的知识,TaskProcedure,任务流程,RoomCleaningProcedure清洁房间流程,Knockatthedoorgentlythreetimes.轻轻地敲三下门。Say:“Housekeeping.”通报“客房服务”。Asktheguestwhetheryoucancomeintotheroom.询问客人是否允许进房间。Greettheguest.问候客人。Asktheguestwhetheryoucancleantheroomnow.询问客人现在是否可以打扫房间。,.,5,Cleantheroom.打扫房间。Openthewindow.打开窗户。Disposetherubbish.倒垃圾。Makethebed.做床。Cleanthebathroom.清洁卫生间。Replenishthesuppliers.补充客房物品。Vacuumthefloor.吸尘。Self-check.自查。Expressyourwishestotheguest.表达对客人的祝愿。,.,6,Knockatthedoorgentlythreetimes.轻轻地敲三下门。Say:“Housekeeping.”通报“客房服务”。Asktheguestwhetheryoucancomeintotheroom.询问客人是否允许进房间。Greettheguest.问候客人。Asktheguestwhetherhewantsturn-downservicenow.询问客人是否现在需要做夜床服务。,Turn-downServicesProcedure做夜床服务流程,.,7,Turndownthebed.做夜床。Dropthecurtain.放下窗帘。Cleanthebathroomandbringinthefreshtowels.清洁浴室，放上干净的毛巾。Checkaroundtomakesureeverythingisdone.核查一遍，以确保该做的都做好了。Expressthewishestotheguest.向客人表达祝愿。,.,8,HotTip,TaskSkills,任务技巧,Beforeenteringaguestroom,knockatthedoorthreetimesslightly,andthenannounce:“Housekeeping.MayIcomein?”:“Goodevening.MayIturndownyourbed?”,在进客房前，轻敲三下门，然后通报：“客房部服务员，我可以进去吗？”,RoomCleaning清洁客房,.,9,Enteringtheroom,greettheguestinawarmandnaturalvoice:“Goodmorning.MayIcleantheroomnow?”,进入客房后，热情而自然地问候客人：“上午好。我现在可以打扫房间吗？”,.,10,Iftheguestdoesntwanttheroomtobecleanednow,askwhattimeisconvenientandcomebacktotheroomforcleaningattheconvenienttime.,如果客人不想马上打扫房间，要询问何时方便，然后在客人认为方便的时候打扫。,.,11,HotTip,UsefulKnowledge,实用知识,Someusefulwordsandexpressionsinthechamberservices客房服务常用词汇及表达,pillow枕头blanket毯子sheet床单mattress床垫carpet地毯electricpot电水壶extrabed加床King-sizedbeds大床envelope信封laundrybag洗衣袋coathanger衣架clothesbrush衣刷postcard明信片,.,12,quilt被子extrablanket备用毯bedcover/bedspread床罩curtain窗帘coffeetable咖啡桌thermos热水瓶tablelamp台灯ashtray烟灰缸sewing线包laundrylist洗衣单shoeshinecloth擦鞋布shoebasket鞋筐rubbishbin垃圾桶tissues面巾纸facetowel面巾showercap浴帽shampoo洗发水toothpaste牙膏comb梳子,.,13,shavingkit剃须刀shavingcream剃须膏footmat脚垫slipper拖鞋cottonbuds棉花签bathroom浴室towel毛巾bathtowel浴巾soap肥皂toothbrush牙刷hairdryer吹风机razor剃须刀toiletpaper卫生纸bathtub浴缸washbasin面盆showercurtain浴帘toiletcover马桶盖,.,14,HotTip,Someusefulexpressionsintheguestroom客房服务常用表达,Overhereisthe_.,viewofthepark这边是公园的景致。sittingarea这边是会客厅。bathroom这边是浴室。hotelinformationandlistofservices这边是酒店的相关信息和服务项目safe这边是保险柜。,.,15,Pleaseuse_ifyou_.,doorhangers,wantroombreakfast如果您想在房内用早餐，请使用门把菜单thesebuttons,wanttheroomtobecleaned如果整理房间，请使用这些按钮。thisdoorhanger,dontwanttobedisturbed如不想被打扰，请使用门把吊牌。thiscard,needturn-downservice如需做夜床服务，请使用这张卡片。thisphone,needhelpinanemergency如需要紧急援助，请使用这个电话,.,16,Pleasefeelfreetouse_inthebathroom.,thehairdryer浴室里有吹风机，请自便。thelotion浴室里有润肤露，请自便。alltheshampooandconditioner浴室里有香波和护发素，请自便。thebathsalts浴室里有浴盐，请自便。theemeryboard浴室里有指甲锉，请自便。,.,17,Complimentaryamenitiesintheroominclude_.,twobottlesofwater客房里的免费物品包括两瓶水。cableTV客房里的免费物品包括有线电视。aniron客房里的免费物品包括一个熨斗。extrapillows客房里的免费物品包括备用枕头。slippers客房里的免费物品包括拖鞋。,.,18,Everyroomhas_.,asafe每间客房都有一个保险柜。ashoeshinemitt每间客房都有一个擦鞋柜。atelephone每间客房都有一部电话。anironingboard每间客房都有一块熨衣板。wake-upcallservice每间客房都有叫早服务。,.,19,Thishotelroomhas_.,ahotwaterboiler这间客房有一个煮水器。complimentarytea这间客房有免费茶叶。complimentarycoffee这间客房有免费咖啡。non-dairycream这间客房有脱脂奶油。,.,20,Pleaseletmeknowifyouneed_.,anything如果您有任何需要请告诉我们。anothertoothbrush如果您还需要牙刷请告诉我们。moretoothpaste如果您还需要牙膏请告诉我们。morewater如果您还需要水请告诉我们。morehangersforclose如果您还需要衣架请告诉我们。,.,21,Exercises,J=Jane(Housemaid)S=StephenNobel(Guest),J:Knockingthreetimes,Turn-downservice.MayIcomein?S:Comein,please.ButImwaitingformyfriendstoanightclub.(你等一下再来,好吗?)J:Certainly,sir,butitis10oclock,andIgooffat11p.m.(如果您愿意,我10点半钟再来吧)S:Well,Idontknow.Theyarealittlelate.J:Dontworry.(您可以把“请勿打扰”的牌子挂出去,我看见后就不会来敲门的),Couldyoucomebacklater?,_,WoulditbeconvenientifIreturnathalfpastten?,_,Putouta“DND”sign.AndifIseeit,Iwontknockagain.,_,.,22,Exercises,S:Thennobodywillmakeupmyroom.J:Oh,Idontthinkso,sir.IfyoudontremovethesignwhenIleave(我会让值夜班的服务员来帮您整理的)Iwishyouagoodnight.S:Thanks.Goodnight.,Iwilllettheovernightstafftomakeupyourroom.,_,.,23,Dialogues,J:Housekeeping.MayIcomein?S:Yes,please.J:Whenwouldyoulikemetodoyourroom,sir?S:Youcandoitnowifyoulike.Iwasjustabouttogodownformybreakfastwhenyoucame.Butbeforeyoustart,wouldyoudothisforme?J:Yes,whatisit?S:Pleasebringmeaflaskofhotwater.Ineedsomehotwatertowashdownmedicineafterbreakfast.J:Imsorrythatyourflaskisempty.Illgoandgetyouanotherflaskthatsfullatonce.S:Thankyou.,RoomCleaning清理房间,J=Jane(Housemaid)S=StephenNobel(Guest),.,24,Dialogues,J=Jane(Housemaid)S=StephenNobel(Guest)J:客房服务我可以进来吗?S:可以J:先生,什么时候方便我来打扫房间?S:随时都可以你进来时我正要下去吃早饭在打扫之前,能帮我个忙吗?J:好的,什么事?S:请帮我拿壶热水,我早饭后要服药J:很抱歉您的水壶空了我去帮您再取一壶S:谢谢,清理房间,.,25,Dialogues,S:Whoisit?J:Iamthehousemaid.MayIcomethrough,please?S:Comein.J:Goodmorning,sir.Imsorrytodisturbyou.S:Itdoesntmatter.J:Idliketocleantheroom.MayIdoitnow?S:Well,Imabittiedupatthemoment.Canyoucomeagain?J:Whattimewoulditbeconvenient,sir?S:Letmesee.Couldyoucomearound12:00?J:Imsorry,sir.Nocleaningcanbedonebetween12:00noonand2:00p.m.MayIcomebetween2:00and3:00p.m.?S:Iguessso.Illbeoutthenanyway.,RoomCleaning整理房间,J=Jacky(Housemaid)S=StephenNobel(Guest),.,26,Dialogues,J=Jane(Housemaid)S=StephenNobel(Guest)S:是谁呢?J:我是服务员,可以进来吗?S:请进来J:早上好,先生很抱歉打扰您了S:没有关系J:我现在要来打扫房间,可以开始了吗?S:嗯,我现在有点事情你可以待会再来吗?J:先生,什么时间方便来打扫房间呢?S:让我看一下你可以大约12点钟左右再来吗?J:很抱歉,先生在中午12点钟到2点钟之间是不允许打扫房间的我可以在2点钟到3点钟之间来吗?S:我想可以的那个时候我已经外出了,整理房间,.,27,TaskA,Guest:DontwanttocleantheroomnowThehousemaidcancometocleantheroomat11:00a.m.Housemaid:GreettheguestAskthegues